NEW TIDEL PROGRAMMING INSTRUCTIONS

GENERAL INSTRUCTIONS: Tech must have a permanent marker to complete the install. The ATM comes with (2) blank diskettes, (1) Welcome Graphics diskette and (2) manager cards with six digit numbers embossed on the cards. 1. 2. Using the marker write todays date on one of the blank floppy diskettes. Place the diskette in the floppy drive inside the top cabinet of the ATM. On either manager card (it does not matter which one) write the letter P on the card. This will be the programmers card (also known as M1). Write the 6 digit card number followed by a dash and the last four digits on the card inside the top cabinet of the ATM as close to the ATM serial number as possible. For example if the programmer card number is 987654, then write 987654-7654" on the inside cabinet of the ATM. Write M2" on the other manager card.

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The ATM has three main menus. The Program Menu, the Manager Menu and the Clerk Menu, each with subm e nus. The Program Menu allows you to access all three menus and can only be accessed by pressing the manager switch or turning the manger k e y and you must have the programmers card or number and pin number. The Manager Menu allows you to access both the Manager Menu and the Clerk Menu and can only be accessed by pressing the manager switch or turning the manger key and you must have the manager card or number and pin number. The Clerk Menu can be accessed by just swiping the P or M2" card through the card reader. Power up the ATM. The ATM will initialize and ask you to activate the manger switch. The ATM will have either a red manager button or a manager key located inside the top cabinet of the ATM. If the ATM uses a manager key, twist the key clockwise until it stops and release the key. The key will return to its original position. If the ATM has a red button, press the button. In either case the ATM will display ENTER MANAGER/PROGRAMMER CODE [ ]. Swipe the card with the P on it through the card reader. The ATM will display VERIFY MANAGER/PROGRAMMER CODE [ ]. Swipe the card with a P on it again. The ATM will then display ENTER PROGRAMMER PIN # [ ]. Key in the last four digits of the Programmer card and press ENTER. The ATM will then display VERIFY PROGRAMMER PIN # [ ]. Key in the last four digits of the Programmer card and press ENTER. The date and time will display. Press the button to the left of the date and key in the correct six digit date. Press ENTER. Press the button to the left of the time and key in the correct six digit military time. Press ENTER. Press DONE. The ATM initializes and goes into the Program Menu. Press MANAGER MENU. Press LOCAL SET UP. Press STORE INFORMATION. Press the button to the left of NAME. Key in the ATM Owner as shown on the installation sheet. This typically is not the name of the store, but the name of the processor. This does not print on the receipt. To generate a letter or number continually press the button with the letter or number you n e e d until the letter or number is displayed on the screen. For example pressing the 2" key once will generate the letter A, twice will generate a letter B, three times the letter C and the fourth time will generate the number 2". After you have the correct letter or number you must press the lower left hand button on the display to move the cursor to the right for the next letter or number needed. This same process is used in many other entries to the ATM. After keying in the NAME, press ENTER. Press LINE 1. Key in the street address for the site. Press ENTER. Press LINE 2. Key in the city, state, zip. Press ENTER. Press DONE.

Press RECEIPT HEADER MENU. Press EDIT ENGLISH RECEIPT HEADER. Press LINE 1. Key in the Site Location Name. Press ENTER. Press LINE 2. Key in the Site Location Phone Number. Press ENTER. Press DONE three times to return to the MANAGER MENU. Press MORE. Press INITIALIZE FLOPPY. Press CONTINUE. ATM will initialize (format) the floppy. This takes 1-2 minutes. This is the Customer Transaction Diskette (Journal). After this is complete the ATM will display FLOPPY DRIVE INITIALIZATION COMPLETED SUCCESSFULLY. Press DONE three times. This returns you to the PROGRAM MENU. Press MANAGER CODE MAINTENANCE. Press ADD MANAGER. ATM will display MANAGER 02 [ ]. Swipe card with M2 on it through card reader. ATM temporarily displays first four digits of card, then displays ENTER MANAGER 02 PIN [1234]. Press DONE. ATM displays MANAGER 03 [ ]. Press DONE two times to take you back to the PROGRAM MENU. Press PROGRAM SET UP. Press HOST SET UP. Press PRIMARY NUMBER. Press the button to the left of NUMBER [ ]. Key in the Terminal Dial To Number as shown on your installation sheet. Press ENTER. Press DONE. Press SECONDARY NUMBER. Press the button to the left of NUMBER [ ]. Key in the Secondary Dial To Number as shown on your installation sheet. Press ENTER. Press DONE. Press TERMINAL I.D. NUMBER. Press the button to the left of NUMBER [ ]. Key in the Terminal Number as shown on your installation sheet. To make a number or letter, the same process is used as was used in the Local Set Up Menu. Press ENTER. Wait for the ATM to cycle the new number. The cursor will return to the first digit of the number. Press DONE. Verify the Terminal I.D. is correct by repeating the above step. If a host routing number is shown on your install sheet proceed with this step. Otherwise skip to the next step. Press HOST ROUTING NUMBER. Press the button to the left of NUMBER [ ]. Key in the Host Routing Number as shown on your installation sheet. To make a number or letter, the same process is used as was used in the Local Set Up Menu. Press ENTER. Wait for the ATM to cycle the new number. The cursor will return to the first digit of the number. Press DONE. If 1 or 2 Part MasterKeys are shown on your install sheet proceed with this step. Otherwise skip to the next step. From the PROGRAM SET UP MENU, Press MORE. Press MASTERKEY ENTRY MENU. If you have only one key part shown on the install sheet, press MASTERKEY NUMBER OF PARTS to display [1]. If you have two key parts shown on the install sheet, press MASTERKEY NUMBER OF PARTS to display [2]. Press ENTER MASTER KEY PART 1. Key in MasterKey Part 1 as shown on your install sheet. To generate a number press the number on the keypad. To generate a letter, press the button to the left or right of the letters displayed on the screen. MasterKeys are always 16 digits. Letters used in MasterKeys are always A-F. After keying in the 16 digit MasterKey, press ENTER. ENTER MASTERKEY PART 1 and re-enter the key. If display reads MASTERKEY FAIL, press DONE, then press
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If the install sheet shows two key parts, press ENTER MASTERKEY PART 2. Key in the 16 digit key as shown on your install sheet. After keying in the 16 digit MasterKey, press ENTER. ENTER MASTERKEY PART 2 and re-enter the key. If display reads MASTERKEY FAIL, press DONE, then press

Display should then read MASTERKEY UPDATE SUCCESSFUL. Record all three sum parts on your install sheet. Press DONE three times to return to the PROGRAM SET UP MENU. Press CONFIGURE CASSETTE. Press CASH SET UP. Press DENOMINATION. Key in correct denomination as shown on your install sheet. Watch cursor move to each digit to get correct number of 0's entered. Press ENTER.

The next s t e p only applies to an IS-2000. The cassette must be in the dispenser to perform this step. If not working with an IS-2000, skip this step. Below DENOMINATION [ ] the ATM will display COUNTRY [USA]. Press COUNTRY until the display reads COUNTRY [CAN]. Press DONE. The dispenser should cycle. Press CONFIGURE CASSETTE. Press COUNTRY until the display reads COUNTRY [USA]. Press DONE. The dispenser should cycle. Press EDIT CASH TEMPLATE. Be sure that you have multiples of the denomination entered in the CONFIGURE CASSETTE step. If you need to change the multiples press the button to the left or right of the amount to change. Key in the new amount and press ENTER after each amount changed. When all amounts are correct press DONE. Press EDIT MAXIMUM AMOUNT. Key in correct amount as shown on the installation sheet. Press ENTER. Press DONE. Press SURCHARGE MENU. Key in a 4 digit amount for the surcharge as shown on your installation sheet. The decimal is a key above the enter key on the keypad. Press ENTER. Press DONE. If your installation sheet requests that you block Bank Bin Numbers from surcharge proceed with this step. Otherwise proceed to the next step. From SURCHARGE MENU Press BANK ID MAINTENANCE MENU. Press the button to the left of each BANK ID. Key in the Bank Bin Numbers as shown on your install sheet, pressing ENTER after each Bank Bin is keyed in. When all are entered press DONE. Continue pressing DONE until the ATM displays the PROGRAM SET UP MENU. If your installation sheet requests that the AIMS Software be activated proceed with this step. Otherwise proceed to the next step. Press AIMS SET UP MENU. From the PROGRAM SET UP MENU, press MORE two times. If your sheet list an AIMS Phone Number Press SET AIMS PHONE NUMBER. Key in AIMS phone number as shown on your install sheet. Press ENTER and DONE. Press SET AIMS PASSWORD. If password needs to be changed, press the button to the left of the password and press CLEAR on the key pad. Key in the correct password. You will need to use the same entry method as in the Local Set Up step. When complete, press ENTER and DONE. Press AIMS TO ANYCARD MENU. Press ALLOW INCOMING CALLS. If your install sheet shows to allow incoming calls, press ALLOW INCOMING CALLS to display [Y], if not display [N]. Press DONE. Press ANYCARD TO AIMS MENU. Press ALLOW OUTGOING CALLS. If your install sheet shows to allow outgoing calls, press ALLOW OUTGOING CALLS to display [Y], if not display [N]. Press DONE. Continue pressing DONE until you get back to the PROGRAM MENU. Press MANAGER MENU. Press MORE. Take out the Customer Transaction Disk. Put the Welcome Graphics Diskette in the floppy drive. Press LOAD GRAPHICS FILES. Press LOAD GRAPHICS FILES again. This process takes 3-5 minutes. When complete, the ATM will display IMAGE LOAD PROCESS COMPLETE. Take out the Welcome Graphics Diskette and put the Customer Transactions Diskette in the floppy drive. Press CONTINUE. Press MORE. Press LOAD DISPENSER COUNT. Press CURRENT COUNT. Press 0100 ENTER. This tells the ATM it has money in it so that it can go online. Press DONE. A report prints. This takes you back to the CLERK MENU. Press CLOSE OUT. Press CUTOVER (Z-REPORT). The ATM dials out and loads the Comms Keys. This takes 1-3 minutes. When complete a report will print and will take you back to the CLERK MENU. After the report prints, repeat this step. If nothing prints and the ATM stays in the CLERK MENU, then check to make sure the black carriage knob on the printer is in the all-the-way-down position.

OR If the ATM goes offline at this point, then there is something wrong. Plug a phone into the phone jack and dial the Dial To phone numbers to see if you get a fax tone. Double check that the terminal ID #, Host Routing ID and Dial To phone numbers are correct in the ATM as shown on the install sheet. If your install sheet has MasterKeys listed on it, then re-enter the MasterKeys and try the CUTOVER again. If all of those are correct, test the modem by putting your cell phone number or the site location phone number in both Dial To numbers and try the CUTOVER again, it should ring the phone for the number you put in. BE SURE TO CHANGE THESE BACK TO THE CORRECT DIAL TO NUMBERS. If all of this checks out to be correct, call ePay for assistance at 877-372-9286. If the report prints like it should, then you will be in the CLERK MENU. Press ATM ON-LINE. This will take you to the Welcome Screen or it will display ATM CANNOT GO ON LINE DUE TO ERRORS. If this happens press MORE, then press ERROR MENU. The display will show you any errors in the ATM. Correct errors shown and the ATM will go on line and will display the Welcome Screen. To test that the ATM is working properly, you must run a balance inquiry with a good debit (ATM) card or credit card using a good pin number. If you receive a balance from your account, then the machine is ready to load cash and you can train the site contact. THE BALANCE INQUIRY IS MANDATORY TO FINALIZE THE INSTALL HAS BEEN DONE CORRECTLY. If the Balance Inquiry reads BAD PIN # on the printed slip, then re-enter the MasterKeys as shown on the install sheet, perform a CLOSE OUT and try another Balance Inquiry. If the ATM reads SYSTEM UNAVAILABLE on the printed slip, then double check all of the above problems listed for not getting the CUTOVER to go through. If all is correct, call ePay for assistance at 877-372-9286. BE SURE TO TRAIN THE CUSTOMER ON HOW TO LOAD PAPER, ADD CASH AND DO REPORTS. THESE FUNCTIONS ARE SHOWN ON THE FOLLOWING PAGE. Make copies of the following page and leave a copy with each customer you do an install for.

LOADING PAPER
1. 2. 3. 4. 5. 6. Swipe manager card through card reader to access CLERK MENU. Open ATM door. Lift Black Presenter assembly. It has slots on it to keep it out of the way while loading paper. Also lift the silver paper cutter. Paper is placed on the spindle and should come off the bottom of the roll. Route paper under roller assembly and over the small black paper low switch. Insert end of paper into slot behind rubber roller and printer. Press paper feed button until paper has cleared the rubber roller. Tear paper flush with the rollers. Place the paper cutter in the down position and feed the paper through the cutter. Tear paper flush with outside edge of the cutter. Be sure the Black knob on the right hand side of the printer is in the all-the-way-down position. Place the presenter back into the down position. The ATM should be in the CLERK MENU. If not swipe the manager card through the card reader. Press ADVANCE PAPER AND CUT. ATM should dispense a small piece of paper. If it doesnt check to make sure the black carriage switch on the right hand side of the rollers is in the all-the-way-down position. Press ATM ONLINE. If the display reads ATM CANNOT GO ON LINE DUE TO ERRORS, press MORE, then press ERROR MENU and CLEAR PRINTER ERRORS. Press DONE and then press ATM ONLINE.

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LOADING CASH 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Swipe Manager card through card reader. Open Vault Door and pull out cassette. Insert the triangle key into the slot on the side of the cassette. The window should show red. Turn the key to change the window to green. Slide the cassette on to the loading tray. BE SURE THE WINDOW SHOWS GREEN OR YOU WILL DAMAGE THE CASSETTE. Open cassette and count the existing bills and load the new money. Close cassette and slide off the loading tray. The window turns back to red. Again, turn the key in the side of the cassette to turn the window back to green. Carefully slide the cassette back in the dispenser. It will lock in place. BE SURE THE WINDOW SHOWS GREEN OR YOU WILL DAMAGE THE CASSETTE. Close and lock the vault. The ATM should still be in the CLERK MENU. If not in the CLERK MENU swipe the manager card through the card reader. to access the CLERK MENU. Press LOAD DISPENSER COUNT. The ATM will display the amount of cash left in the cassette before new cash was added.. If this amount does not match what was in the cassette, call your Customer Service number. Press NEW ADD and key in the number of bills added to the cassette, then press ENTER. OR To completely reset the bill count press CURRENT COUNT and enter the new total number of bills placed in the cassette, then press ENTER. BE SURE TO ENTER THE NUMBER OF BILLS-NOT THE DOLLAR AMOUNT. Push DONE. A Receipt will print showing what you entered into the ATM. Keep this receipt for a record of the transaction. Push ATM ONLINE.

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CLOSE OUT OR DAILY REPORT

1. 2. 3. 4. Swipe Manager card through the card reader to access the CLERK MENU. Press CLOSEOUT. Press Z-REPORT. A report will print showing transactions the ATM has processed. Keep this report for your records. Press ATM ONLINE.