Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun Technology Assessment (Answer all questions in this section) 1. Adding Sun Services to a hardware quote can increase the average deal by . .. Mark for Review (1) Points 10 to 15 percent. 10 to 20 percent. (*) 25 to 30 percent. 5 to 10 percent. Incorrect. Refer to the Sun Technology training for more information. 2. Which of the following is NOT a Sun systems value proposition for your cus tomer? Mark for Review (1) Points Sun systems accelerate business performance. Sun systems reduce costs. Sun systems maximize asset utilization. Sun systems always have redundant backup. (*) Correct 3. Sun Solutions to support business infrastructure efficiency include... (Se lect all that apply.) Mark for Review (1) Points (Choose all correct answers) a broad portfolio of virtualization solutions. (*) optimizes its systems for the industry s most widely used software like Oracle

and SAP. (*) an open portfolio of the most energy efficient products on the market. (*) open source software like OpenSolaris. Correct 4. What three key challenges has Sun identified to help our customers remain competitive in a fast changing business environment. Mark for Review (1) Points (Choose all correct answers) Creating an Efficient Business Application Infrastructure (*) Thriving in the global Web build-out (*) Space and power constraints in the data center High performance computing (*) Correct 5. What Sun products does open source software help sell? (Select all that ap ply.) Mark for Review (1) Points (Choose all correct answers) Servers (*) Services (*) Storage (*) Subscriptions (*) Incorrect. Refer to the Sun Technology training for more information.

Page 1 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica

tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun Technology Assessment (Answer all questions in this section) 6. The major initiatives that Sun is pursuing for its Systems Business includ es ... (Select all that are correct.) Mark for Review (1) Points (Choose all correct answers) Infinite Mailbox Virtualization (*) Open Systems (*) High Performance Computing (*) Correct 7. Solaris OS and Java technology adoption and open systems can drive demand with customers because: (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) Sun software is free software. No other company open sources its software. Sun software can be obtained with little risk and little cost. (*) Customers can access thousands of Sun partners and independent software vend ors. (*) Incorrect. Refer to the Sun Technology training for more information. 8. Sun Solutions to help bring HPC to the enterprise include... (Select all t hat apply.) Mark for Review (1) Points (Choose all correct answers) Sun Spectrum and Sun Remote services. networked tape library systems.

massive scalability and performance. (*) Lustre and ZFS. (*) Incorrect. Refer to the Sun Technology training for more information. 9. Which of the following statements summarize Sun s total systems approach? M ark for Review (1) Points Servers, Systems, Software, and Security Sun Fire X4500 and Sun Fire X64 servers

Software, Systems, Storage, and Services (*) Storage and Services Incorrect. Refer to the Sun Technology training for more information. 10. If a customer told you they needed to buy storage that worked with their storage equipment not obtained from Sun, the key message for them would be: Mar k for Review (1) Points Sun's storage scalability Sun's heterogeneous storage (*) Sun's automated data management Sun's cost effectiveness Incorrect. Refer to the Sun Technology training for more information.

Page 2 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve

l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun Technology Assessment (Answer all questions in this section) 11. What are key messages about MySQL's market that you can tell your custome rs? (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) It is strong in the enterprise market. (*) It is used by virtually every Web 2.0 and e-commerce company in existence. ( *) It is used by almost 200 blue-chip customers. It is strong in the telco market. (*) Correct 12. Sun s focus on IT network computing infrastructure and its partnering with the industry's best solution providers provides the customer with ... Mark for Review (1) Points Open computing The most complete solutions (*) Network computing One billion dollars spent annually in research and development Correct 13. If a customer told you that they do not have enough resources to effectiv ely manage their data center you should suggest... Mark for Review (1) Points Sun Certification Sun Preventative Services Sun Managed Services (*) SunSpectrum (SM) Correct

14. Sun x64 Sun Fire systems can run the following operating systems: Mark f or Review (1) Points Solaris OS Microsoft Windows UNIX VMWare All of the above (*) Correct 15. What are the three main technology values of Java? Mark for Review (1) Points (Choose all correct answers) It is the main OS for Sun's storage products. It is a single. unifying programming model that can connect all elements of a business infrastructure. (*) It provides a richer user experience. (*) It is the ideal execution environment for Web services. (*) Correct

Page 3 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter.

Sun Technology Assessment (Answer all questions in this section) 16. What engagement strategy would you employ to add services at the point of sale? Mark for Review (1) Points Consultative Any of these Product Attach (*) Post Sale Incorrect. Refer to the Sun Technology training for more information. 17. If a customer wants to add Sun Storage to their data center, but doesn't know how they will manage many different vendors' equipment, you could tell them about Sun's: Mark for Review (1) Points Cost-effective solutions Scalability Multi-vendor support (*) Open solutions Correct 18. If a customer told you that they needed help to architect, implement, or manage their network infrastructure, what Sun Service would you recommend? Mark for Review (1) Points Sun Preventative Services Sun Managed Services Sun Certification Sun Professional Services (*) Incorrect. Refer to the Sun Technology training for more information. 19. Sun Solutions to help optimize Internet infrastructure include... (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) Open Systems. (*)

Glassfish. (*) Open Storage. (*) MySQL. (*) Correct 20. Sun Services is unique in the industry in that it ... Mark for Review (1) Points Can manage a customer's data center. Supports heterogeneous environments. (*) Provides hardware service plans. Provides training and certification services. Correct

Page 4 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC Enterprise MX000 Server Overview and Architecture (Answer all questions in this section) 21. Which of the following is a true statement? Mark for Review (1) Points CPUs and memory reside on different boards in the mid-range servers. (*) CPUs and memory reside on different boards in the high-end servers.

None of the above. CPUs and memory reside on the same board in the mid-range servers. Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overview and Arc hitecture training for more information. 22. What type of PCI cards do the M8000 and M9000 servers support? Mark for Review (1) Points PCI-E (*) PCI-X Both PCI-E and PCI-X None of the above Correct 23. How many cores does each SPARC64 VI CPU have? Mark for Review (1) Points One Four Six Two (*) Correct 24. How many rack units (RUs) does the M4000 server utilize? Mark for Review (1) Points 8 RU 6 RU (*) 12 RU 10 RU Correct 25. How many Physical System Board sets (PSBs) can reside in a M9000-64 serve r? Mark for Review (1) Points

Four Sixteen (*) Twenty-four Eight Correct

Page 5 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC Enterprise MX000 Server Overview and Architecture (Answer all questions in this section) 26. How many domains can you configure in a fully loaded M8000 server? Mark for Review (1) Points Sixteen (*) Eight Four Twenty-four Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overview and Arc hitecture training for more information. 27. What are the maximum number of high-density disk drives that can reside i n a high-end server's IOU? Mark for Review (1) Points

Two Eight Four (*) Six Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overview and Arc hitecture training for more information. 28. What type of interconnect is used in the MX000 server line? Mark for Rev iew (1) Points UPA Jupiter (*) Infiniband Sun Fire Correct 29. How many server products make up the Sun SPARC Enterprise MX000 server li ne? Mark for Review (1) Points Four Two Eight Five (*) Correct 30. What type of CPUs do the Sun SPARC Enterprise MX000 servers support? Mar k for Review (1) Points UltraSPARC T1 SPARC64 VI/VII (*) UltraSPARC III/IV UltraSPARC I/II Correct

Page 6 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC Enterprise MX000 Server Overview and Architecture (Answer all questions in this section) 31. What is a physical system board composed of? Mark for Review (1) Points CPU and memory CPU and I/O CPU, Memory, and I/O (*) Memory and I/O Incorrect. Refer to the Sun SPARC Enterprise MX000 Server Overview and Arc hitecture training for more information. 32. What are the maximum number of memory boards (MEMBs) that a M5000 server supports? Mark for Review (1) Points Six Eight (*) Four Two Correct

Sun SPARC(TM) Enterprise M3000 Server (Answer all questions in this section) 33. Which of the following is a true statement regarding the hard disk drives ? Mark for Review (1) Points Supported are 100 GB and 200 GB There are internal cables connecting them to a disk controller card They are SAS drives (*) They are SATA drives Correct 34. Which of the following LEDs does not reside on the operator panel? Mark for Review (1) Points Locator LED (*) System power LED XSCF ready LED System fault LED Correct 35. What command needs to be executed before removing a power supply? Mark f or Review (1) Points <tt>removefru</tt> <tt>poweroff</tt> <tt>replacefru</tt> (*) <tt>showhardconf</tt> Correct

Page 7 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC(TM) Enterprise M3000 Server (Answer all questions in this section) 36. How many rack units (RUs) does the Sun SPARC Enterprise M3000 server occu py? Mark for Review (1) Points 2 RU (*) 4 RU 6 RU 8 RU Correct 37. What is the purpose of the Predictive Failure Analysis? Mark for Review (1) Points To put your system into low power mode when not in use To mirror your boot disk To automatically diagnose underlying problems and respond accordingly (*) To patch your system Correct 38. How many USB ports does the Sun Fire X4540 server have? Mark for Review (1) Points One for the domain and one for the service processor One for the domain none

One for the service processor (*) Incorrect. Refer to the Sun SPARC(TM) Enterprise M3000 Server training for more information. 39. What is the average weight of a fully loaded Sun SPARC Enterprise M3000 s erver? Mark for Review (1) Points 75 pounds 150 pounds 50 pounds (*) 125 pounds Correct 40. Which of the following components is not a FRU? Mark for Review (1) Points CPU (*) DVD drive Power supply Fan Incorrect. Refer to the Sun SPARC(TM) Enterprise M3000 Server training for more information.

Page 8 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support

Specialist for this subject matter. Sun SPARC(TM) Enterprise M3000 Server (Answer all questions in this section) 41. What is the default command prompt on the service processor? Mark for Re view (1) Points XSCF> (*) sp> > sc> Correct 42. Which of the following tasks can you not perform using the XSCF? Mark fo r Review (1) Points Manage service processor user accounts Power on and off the system Monitor system messages Configure Solaris (*) Correct 43. Which of the following is not one of the statuses to the <tt>showhardconf </tt> command output? Mark for Review (1) Points Deconfigured Degraded Crunched (*) Faulted Correct 44. Which of the following components can be replaced while the system is pow ered up? Mark for Review (1) Points Memory DIMM

DVD drive HDD backplane HDD (*) Correct 45. Which of the following user interfaces is not available on the XSCF? Mar k for Review (1) Points XSCF shell via network XSCF web via network XSCF web via serial (*) XSCF shell via serial Correct

Page 9 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC(TM) Enterprise M3000 Server (Answer all questions in this section) 46. What is one of the functions of the XSCF service processor? Mark for Rev iew (1) Points Runs SunVTS To run Solaris

To provide controller numbering to Solaris Monitors status of the FRUs in the system (*) Correct 47. Which command do you run to display information about each FRU? Mark for Review (1) Points <tt>fmdump</tt> <tt>showlogs</tt> <tt>showstatus</tt> <tt>showhardconf</tt> (*) Correct 48. How many groups is memory divided into? Mark for Review (1) Points Two - Groups A and B (*) Four - Groups A, B, C and D Four - Groups 1, 2, 3, and 4 Two - Groups 1 and 2 Incorrect. Refer to the Sun SPARC(TM) Enterprise M3000 Server training for more information. 49. Which of the following is a supported Sun SPARC Enterprise M3000 server c onfiguration? Mark for Review (1) Points Four SPARC64 VII quad-core processors Two SPARC64 VII quad-core processors One SPARC64 VII dual-core processor (*) Two SPARC64 VII dual-core processors Correct 50. How do you see which version of firmware your service processor is runnin g? Mark for Review (1) Points

<tt>xscfversion</tt> <tt>showfirmware</tt> <tt>showversion</tt> <tt>version -c xcp</tt> (*) Correct

Page 10 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC(TM) Enterprise M3000 Server (Answer all questions in this section) 51. How many cooling groups is the system divided into? Mark for Review (1) Points Four Two (*) Three One Correct 52. What command would you use to reboot the service processor? Mark for Rev iew (1) Points <tt>rebootxscf</tt> (*)

<tt>resetxscf</tt> <tt>restartsc</tt> <tt>reboot</tt> Correct 53. Which of the following servers does the behavior of the M3000 server most resemble? Mark for Review (1) Points Sun SPARC Enterprise T2000 server Sun Fire Mid-range servers Sun SPARC Enterprise MX000 servers (*) Sun Fire E25K Incorrect. Refer to the Sun SPARC(TM) Enterprise M3000 Server training for more information. 54. Which of the following is not a method for downloading the firmware using the <tt>getflashimage<//> command? Mark for Review (1) Points ssh (*) USB memory stick http ftp Correct 55. What are the two modes that you can set the keyswitch to? Mark for Revie w (1) Points Lock and Service (*) On and Service On and Lock On and Off Incorrect. Refer to the Sun SPARC(TM) Enterprise M3000 Server training for more information.

Page 11 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Sun SPARC(TM) Enterprise M3000 Server (Answer all questions in this section) 56. Which direction does air flow in the Sun SPARC Enterprise M3000 Server? Mark for Review (1) Points Bottom to top Front to back (*) Top to bottom Back to front Correct 57. What is the external I/O slot configuration on the Sun Fire X4540 server? Mark for Review (1) Points Four low profile PCI-X slots Four low profile PCI-E slots (*) Three low profile PCI-X slots Three low profile PCI-E slots Correct

Reduction of Hazardous Substances (RoHS) Process and Job Aids Assessment (Answer all questions in this section) 58. When should system serial numbers be verified, as related to RoHS? Mark for Review (1) Points When a part is being ordered When communicating with a customer over the phone When a part is being replaced on-site All of the above (*) Correct 59. The ROHS service delivery process compliance changes include special emph asis on: Mark for Review (1) Points Selling only RoHS compliant systems Product serial number verification and "like-for-like" part replacement (*) Software resident on the hardware that is used for RoHS compliance identific ation RoHS product labeling Correct 60. Which Sun hardware products must comply to the RoHS requirements? Mark f or Review (1) Points All products (*) IP Switches only Storage devices only Servers only Correct

Page 12 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Reduction of Hazardous Substances (RoHS) Process and Job Aids Assessment (Answer all questions in this section) 61. Sun's approach to RoHS compliancy on our entire equipment product line en sures that: Mark for Review (1) Points We deliver non-RoHS compliant parts to all customers regardless of whether o r not the system is RoHS compliant. We deliver the same products and services to our customers using the same se rvice processes regardless of location. (*) We deliver RoHS compliant parts to all customers regardless of whether or no t the system is RoHS compliant. We deliver RoHS compliant parts to Asia-Pacific Customers only. Incorrect. Refer to the Reduction of Hazardous Substances (RoHS) Process a nd Job Aids training for more information. 62. During which of the following phases of the case management process is cr itical information gathered to ensure that the customer's service issue can be r esolved appropriately? Mark for Review (1) Points Diagnosis (*) Execution Closure None of the above Correct 63. Sun is treating the RoHS Directive as a hardware product portfolio change for equipment sold: Mark for Review

(1) Points in Australia in Asia Globally (*) in the Americas Correct 64. Once you have the system serial number, Which knowledge collection or doc ument is the first place you should access to help determined RoHS compliancy fo r a system or part? Mark for Review (1) Points Sccweb create action plan tool GRSD process documentation Sun System Handbook (SSH) (*) Correct 65. Who needs to adhere to the same RoHS restrictions when servicing Sun prod ucts? Mark for Review (1) Points Sun Customers No one else Sun Partners (*) Correct

Page 13 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D

elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. Reduction of Hazardous Substances (RoHS) Process and Job Aids Assessment (Answer all questions in this section) 66. Which are the first countries to comply with RoHS Directive2002/95/EC (Ro HS)? Mark for Review (1) Points Middle East countries European Union countries (*) Asian countries United States Correct 67. When is it OK to install a non-RoHS compliant part in a RoHS compliant sy stem? Mark for Review (1) Points It is NEVER OK (*) When you have a non-RoHS compliant part available When it the customer gives you permission After June 30, 2006 Correct 68. Which tool is used to create the Hardware Onsite Action Plan? Mark for R eview (1) Points RoHS action plan tool Sccweb action plan creator tool (*) FIN GRSD process Correct 69. Which of the following is Sun's objective for RoHS-related changes to the case management process? Mark for Review

(1) Points Maintain RoHS compliance as a result of service activity, even if it greatly impacts our customers' service experience. Gather RoHS-related information to put into our service knowledgebase. Minimize the risk of failing to maintain RoHS compliance as a result of serv ice activity, while minimizing the impact on our customers' service experience. (*) Do not maintain RoHS compliance if it means it will impact our customers' se rvice experience. Correct 70. On what date does the EU RoHS Directive go into effect? Mark for Review (1) Points June 1, 2006 May 1, 2006 August 1, 2006 July 1, 2006 (*) Correct

Page 14 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. FE Logistics Bootcamp (Answer all questions in this section)

71. Why is it important to keep defective parts save from ESD damage? Mark f or Review (1) Points Sun repairs defective parts and any risk of ESD damage may not be detected i n the repair. (*) DHL will not ship parts damaged by ESD. Sun would not be able to reimburse the cost of the part if ESD damage had oc curred. Incorrect. Refer to the FE Logistics Bootcamp training for more informatio n. 72. Select the false statement about returning a part. Mark for Review (1) Points Leave all old shipping labels and barcodes. (*) Keep records of all returns along with the drop-off location. Use the shipping label that shipped with the associated replacement part or one that was provided from Logistics as a replacement. Complete the PRT and include it in the box for each part being returned. Correct 73. Where will you order the necessary ESD protection supplies if you do not already possess them? Mark for Review (1) Points Access the OSC and fill in the ESD protection supplies form. Contact your local logistics contact (*) Access CAMS and order the appropriate part numbers for the supplies you need . Correct 74. (Choose all that apply.) When receiving parts, be sure to check all order receipts to verify: Mark for Review (1) Points (Choose all correct answers) All return paperwork is included for each repairable part. (*) All preprinted areas correctly correspond to the order. (*) Parts received equal parts ordered. (*)

Parts received are undamaged and in ESD bags. (*) Parts received match the packing list. (*) Correct 75. What is the difference between a soft failure and a hard failure? Mark f or Review (1) Points Soft failure occurs in the software. Hard failure occurs in the hardware. Soft failure weakens components and is difficult to detect. Hard failure is easy to easy to identify and trace back to ESD. (*) Soft failure is easily detected and rapidly fixed. Hard failure is difficult to identify and fix. Incorrect. Refer to the FE Logistics Bootcamp training for more informatio n.

Page 15 of 16

Test: SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist Assessment

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 78 - question assessment test is the final component of the Oracle Field D elivery for SPARC Enterprise Entry-Level and Midrange Server Support Specialist guided learning path. This assessment will allow you to test your knowledge leve l of the information learned from the Oracle SPARC Enterprise Support courses. P assing a >80% of this assessment makes you eligible to become an Oracle Support Specialist for this subject matter. FE Logistics Bootcamp (Answer all questions in this section) 76. You can reduce costs by returning a part within at least: Mark for Revie w (1) Points 2 hour 48 hour (*)

24 hour 12 hour Correct 77. Which of the following is NOT one of the four rules for preventing ESD da mage? Mark for Review (1) Points Be aware that all electrical components and assemblies are sensitive to ESD. Follow and practice proper cleanliness, effectiveness, and orderliness guide lines. Store and transport ESD-sensitive items in static-shielding containers. Handle electronic components only when you are properly grounded. Make sure your grounding straps are not in contact with your skin. (*) Correct 78. What is a consumable? Mark for Review (1) Points A part that is inexpensive A part that gets used up A part that costs more money to repair than to scrap (*) A part that has no cost Correct

Page 16 of 16 Test: Sun Chip Multithreading (CMT) Servers Support Specialist Assessment Desk Help

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 165 - question assessment test is the final component of the Oracle Help D esk for Sun Chip Multithreading (CMT) Servers Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the inform ation learned from the Oracle Sun Chip Multithreading (CMT) Servers Support cour ses. Passing a >80% of this assessment makes you eligible to become an Oracle Su

pport Specialist for this subject matter. Sun Technology (Answer all questions in this section) 1. Adding Sun Services to a hardware quote can increase the average deal by . .. Mark for Review (1) Points 25 to 30 percent. 10 to 15 percent. 5 to 10 percent. 10 to 20 percent. (*) Corrrect 2. Which of the following are Sun software value propositions for your custom er? (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) It reduces total cost of ownership. (*) It is backed by world-class service. (*) It provides secure access to applications. (*) Customers pay only for what they need. (*) Corrrect 3. A start up customer needs small servers and a small amount of storage, but hopes to grow quickly. A great reason to pick Sun is: Mark for Review (1) Points Sun's multi-vendor support Sun's scalability (*) Sun's information life-cycle management Sun's tape libraries Corrrect 4. The major initiatives that Sun is pursuing for its Systems Business includ es ... (Select all that are correct.) Mark for Review (1) Points

(Choose all correct answers) Open Systems (*) Virtualization (*) Infinite Mailbox High Performance Computing (*) Corrrect 5. What three key challenges has Sun identified to help our customers remain competitive in a fast changing business environment. Mark for Review (1) Points (Choose all correct answers) Thriving in the global Web build-out (*) Creating an Efficient Business Application Infrastructure (*) Space and power constraints in the data center High performance computing (*) Corrrect

Page 1 of 18

Test: Sun Chip Multithreading (CMT) Servers Support Specialist Assessment Desk

Help

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 165 - question assessment test is the final component of the Oracle Help D esk for Sun Chip Multithreading (CMT) Servers Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the inform ation learned from the Oracle Sun Chip Multithreading (CMT) Servers Support cour ses. Passing a >80% of this assessment makes you eligible to become an Oracle Su pport Specialist for this subject matter. Sun Technology (Answer all questions in this section) 6. Sun Solutions to support business infrastructure efficiency include... (Se lect all that apply.) Mark for Review (1) Points

(Choose all correct answers) an open portfolio of the most energy efficient products on the market. (*) open source software like OpenSolaris. optimizes its systems for the industry s most widely used software like Oracle and SAP. (*) a broad portfolio of virtualization solutions. (*) Corrrect 7. Sun s focus on IT network computing infrastructure and its partnering with t he industry's best solution providers provides the customer with ... Mark for R eview (1) Points The most complete solutions (*) Network computing One billion dollars spent annually in research and development Open computing Corrrect 8. Sun Solutions to help bring HPC to the enterprise include... (Select all t hat apply.) Mark for Review (1) Points (Choose all correct answers) massive scalability and performance. (*) networked tape library systems. Sun Spectrum and Sun Remote services. Lustre and ZFS. (*) Corrrect 9. What engagement strategy would you employ to add services at the point of sale? Mark for Review (1) Points Consultative Any of these Post Sale

Product Attach (*) Corrrect 10. If a customer told you they needed to buy storage that worked with their storage equipment not obtained from Sun, the key message for them would be: Mar k for Review (1) Points Sun's cost effectiveness Sun's automated data management Sun's heterogeneous storage (*) Sun's storage scalability Corrrect

Page 2 of 18

Test: Sun Chip Multithreading (CMT) Servers Support Specialist Assessment esk

Help D

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 165 - question assessment test is the final component of the Oracle Help D esk for Sun Chip Multithreading (CMT) Servers Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the inform ation learned from the Oracle Sun Chip Multithreading (CMT) Servers Support cour ses. Passing a >80% of this assessment makes you eligible to become an Oracle Su pport Specialist for this subject matter. Sun Technology (Answer all questions in this section) 11. Sun Services is unique in the industry in that it ... Mark for Review (1) Points Provides hardware service plans. Supports heterogenous environments. (*) Can manage a customer's data center.

Provides training and certification services. Corrrect 12. What are key messages about MySQL's market that you can tell your custome rs? (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) It is strong in the enterprise market. (*) It is used by almost 200 blue-chip customers. It is strong in the telco market. (*) It is used by virtually every Web 2.0 and e-commerce company in existence. ( *) Corrrect 13. Sun invests over more than ______ annually in research and development of network innovations. Mark for Review (1) Points $1 billion $250 million $500 million $2 billion (*) Corrrect 14. What are the three main technology values of Java? Mark for Review (1) Points (Choose all correct answers) It provides a richer user experience. (*) It is the main OS for Sun's storage products. It is a single. unifying programming model that can connect all elements of a business infrastructure. (*) It is the ideal execution environment for Web services. (*) Corrrect 15. If a customer wants to add Sun Storage to their data center, but doesn't

know how they will manage many different vendors' equipment, you could tell them about Sun's: Mark for Review (1) Points Multi-vendor support (*) Scalability Cost-effective solutions Open solutions Corrrect

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Test: Sun Chip Multithreading (CMT) Servers Support Specialist Assessment esk

Help D

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 165 - question assessment test is the final component of the Oracle Help D esk for Sun Chip Multithreading (CMT) Servers Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the inform ation learned from the Oracle Sun Chip Multithreading (CMT) Servers Support cour ses. Passing a >80% of this assessment makes you eligible to become an Oracle Su pport Specialist for this subject matter. Sun Technology (Answer all questions in this section) 16. If a customer needs support but can t afford onsite support you should sugg est .. Mark for Review (1) Points The Consolidation Services Suite Data Protection Services Sun Preventive Services Sun Remote Services (*) Corrrect 17. Solaris OS and Java technology adoption and open systems can drive demand

with customers because: (Select all that apply.) Mark for Review (1) Points (Choose all correct answers) Sun software can be obtained with little risk and little cost. (*) No other company open sources its software. Sun software is free software. Customers can access thousands of Sun partners and independent software vend ors. (*) Corrrect 18. If a customer told you that they needed help to architect, implement, or manage their network infrastructure, what Sun Service would you recommend? Mark for Review (1) Points Sun Certification Sun Professional Services (*) Sun Preventative Services Sun Managed Services Corrrect 19. What Sun products does open source software help sell? (Select all that a pply.) Mark for Review (1) Points (Choose all correct answers) Servers (*) Subscriptions (*) Storage (*) Services (*) Corrrect 20. If a customer told you that they do not have enough resources to effectiv ely manage their data center you should suggest... Mark for Review (1) Points Sun Preventative Services Sun Certification

SunSpectrum (SM) Sun Managed Services (*) Corrrect

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Test: Sun Chip Multithreading (CMT) Servers Support Specialist Assessment esk

Help D

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 165 - question assessment test is the final component of the Oracle Help D esk for Sun Chip Multithreading (CMT) Servers Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the inform ation learned from the Oracle Sun Chip Multithreading (CMT) Servers Support cour ses. Passing a >80% of this assessment makes you eligible to become an Oracle Su pport Specialist for this subject matter. RoHS Process Training (Answer all questions in this section) 21. The Sun System Handbook (SSH) provides a link to what important RoHS info rmation? Mark for Review (1) Points Sccweb create action plan tool Field Information Notice (FIN) for RoHS compliancy system information (*) No link to RoHS information is available. The worldwide RoHS website Correct 22. Which of the following is not a consequence of non-compliance to RoHS req uirements? Mark for Review (1) Points Reputation Prohibition of sales into Member States (stop ship)

Loss of profits Force labeling of all RoHS non-compliant systems (*) Incorrect. Refer to the Reduction of Hazardous Substances (RoHS) Process a nd Job Aids training for more information. 23. Who needs to adhere to the same RoHS restrictions when servicing Sun prod ucts? Mark for Review (1) Points No one else Sun Partners (*) Sun Customers Correct 24. Which of the following is Sun's objective for RoHS-related changes to the case management process? Mark for Review (1) Points Do not maintain RoHS compliance if it means it will impact our customers' se rvice experience. Gather RoHS-related information to put into our service knowledgebase. Minimize the risk of failing to maintain RoHS compliance as a result of serv ice activity, while minimizing the impact on our customers' service experience. (*) Maintain RoHS compliance as a result of service activity, even if it greatly impacts our customers' service experience. Correct 25. When is it OK to install a non-RoHS compliant part in a RoHS compliant sy stem? Mark for Review (1) Points When you have a non-RoHS compliant part available When it the customer gives you permission After June 30, 2006 It is NEVER OK (*) Correct

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Test: Sun Chip Multithreading (CMT) Servers Support Specialist Assessment esk

Help D

Review your answers, feedback, and question scores below. An asterisk (*) indica tes a correct answer. This 165 - question assessment test is the final component of the Oracle Help D esk for Sun Chip Multithreading (CMT) Servers Support Specialist guided learning path. This assessment will allow you to test your knowledge level of the inform ation learned from the Oracle Sun Chip Multithreading (CMT) Servers Support cour ses. Passing a >80% of this assessment makes you eligible to become an Oracle Su pport Specialist for this subject matter. RoHS Process Training (Answer all questions in this section) 26. Once you have the system serial number, Which knowledge collection or doc ument is the first place you should access to help determined RoHS compliancy fo r a system or part? Mark for Review (1) Points Sun System Handbook (SSH) (*) Sccweb create action plan tool GRSD process documentation Correct 27. For non-RoHS compliant systems where RoHS-compliant and non-compliant ver sions of parts are available, the best practice is to replace non-compliant spar e parts with? Mark for Review (1) Points non-compliant or complaint spare parts at your discretion non-compliant spare parts wherever possible (*) compliant spare parts wherever possible compliant spare parts at all times Incorrect. Refer to the Reduction of Hazardous Substances (RoHS) Process a nd Job Aids training for more information. 28. Which Sun hardware products must comply to the RoHS requirements? Mark f

or Review (1) Points IP Switches only All products (*) Storage devices only Servers only Correct 29. Based on the training material, which of the following Case Management pr ocess phases does not require RoHS-compliancy changes? Mark for Review (1) Points Creation (*) Closure Diagnosis Execution Correct 30. For Windows systems, one way to obtain detailed product information is to ? Mark for Review (1) Points View the file Start -> Programs -> Accessories -> System Tools -> System inf ormation (*) Perform a sysreport command Perform the getsysinfo command Perform a prtfru command Correct

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