Documente Academic
Documente Profesional
Documente Cultură
Enterprise Excellence
Policy Deployment
Policy Deployment
Balanced Scorecards
Policy Deployment
Balanced Scorecards
Actionable Dashboards
Customer Perspective
Price Quality
Delivery Service
Partnership Warranty
Life-Cycle Society
Internal Perspective
Growth Perspective
Human Capital
Information Capital
Organizational Capital
Customer Perspective
Internal Perspective
Growth Perspective
Customer Perspective
Internal Perspective
Growth Perspective
Customer Perspective
Job Statistical Methods Methods (JM) Lean (CI) Job Instructions (JI) Job Relations (JR)
Internal Perspective
Six SigmaKnowledge
Theory (SME)
Growth Perspective
Foundation (Long-Term Profit Plan) Faster (Repeatable Methods) Cheaper (Reliable Equipment) Better (Robust Quality)
Customer Perspective
Reduce Variation
Internal Perspective
Eliminate Waste
Growth Perspective
Add Value
Policy Deployment
Balanced Scorecards
Information Dashboards
Financial: Competitive Advantage ... Growth: Organizational Learning Customer: Adapt Quickly to Changes
20 Leading Technology
...
Safer: OSHA Accidents < 0.5% ... Edgar Perez Iris Labadie John Hatakeyama Mary Jones
Radar Charts (Score 1 5) Management by Objectives (MBO) Six Implemented Improvements (A3)
Financial: Competitive Advantage ... Growth: Organizational Learning Customer: Adapt Quickly to Changes
Strategies
What?
20 Leading Technology
...
Safer: OSHA Accidents < 0.5% ... Edgar Perez Iris Labadie John Hatakeyama Mary Jones
Radar Charts (Score 1 5) Management by Objectives (MBO) Six Implemented Improvements (A3)
Financial: Competitive Advantage ... Growth: Organizational Learning Customer: Adapt Quickly to Changes
Strategies
20 Leading Technology
...
Safer: OSHA Accidents < 0.5% Edgar Perez Iris Labadie John Hatakeyama Mary Jones
Metrics
Radar Charts (Score 1 5) Management by Objectives (MBO) Six Implemented Improvements (A3)
Why?
Financial: Competitive Advantage ... Growth: Organizational Learning Customer: Adapt Quickly to Changes
Strategies
20 Leading Technology
...
How?
... Edgar Perez Iris Labadie Legend Team Leader ... Mary Jones
Tactics Metrics
Radar Charts (Score 1 5) Management by Objectives (MBO) Six Implemented Improvements (A3) Radar Charts (Benchmarking Results)
Financial: Competitive Advantage ... Growth: Organizational Learning Customer: Adapt Quickly to Changes
Strategies
20 Leading Technology
Tactics
Safer: OSHA Accidents < 0.5% Taiichi Ohno W. Edwards Deming Bruce Tuckman Walter Shewhart
Metrics
Radar Charts (Score 1 5) Management by Objectives (MBO) Six Implemented Improvements (A3)
Who? Where?
Financial: Competitive Advantage ... Growth: Organizational Learning Customer: Adapt Quickly to Changes
When?
... Taiichi Ohno Team Leader Legend ...
Metrics
Radar Charts (Score 1 5) Management by Objectives (MBO) Six Implemented Improvements (A3)
Walter Shewhart
Tactics Strategies
Radar Charts (Score 1 5)
Metrics
W. Edwards Deming
Results
Better: Loss Rate < 2.0% Faster: On Time Delivery = 100% Cheaper: Gross Profit > 15% ... Safer: OSHA Accidents < 0.5%
...
...
Team Leader Legend Strong Positive + Positive Neutral (blank) - Negative Strong Negative
Correlation!
Walter Shewhart
Bruce Tuckman
Taiichi Ohno
...
Policy Deployment
Balanced Scorecards
Information Dashboards
Internal
Growth
Vision & Strategy
Financial
Customer
Results
Machine
Manpower
Internal
(Material)
Objectives Measures Targets Initiatives Objectives Measures Targets Initiatives
Financial
(Machine)
Growth
Objectives Measures Targets Initiatives
Customer
(Method)
(Manpower)
Results
Strategy Maps
Policy Deployment
Balanced Scorecards
Information Dashboards
20 Keys to Workplace Improvement
9
7 14 6 17
11
12
16 5 4 8
Better Safer
18
19 2 10 13
15
3
1
Customer
Internal
5S
1
Customer
Internal 1
5S
2
Management by Objectives (MBO)
Growth
1
Customer 2
MBO
Internal 1
5S
3 3
Teams
Growth
A3
4
1
VSM
Customer
2
MBO
4
Internal 1
5S
3 3
Teams
Growth
FEEDBACK (MARKETING)
AFFECT ON PRODUCTS
VSM
Customer
5
4
2
MBO
Internal 1
5S
5
SMED
3 3
Teams
Growth
VSM
Customer
5 4
2
MBO
6
Value
Internal 1
5S
5
SMED
3 3
Teams
Growth
Time
Non-value
Value Added Non-Value Essential Non-Value Non-Essential Queues 15% 10% 40% 35%
Non-value
All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that time line by removing the non-value added wastes. - Taiichi Ohno
Value Added Non-Value Essential Non-Value Non-Essential Queue 15% 10% 40% 35%
Time
VSM
7
5 6 2
MBO
Customer 6
Value
7
6 Sigma
4 Internal 1
5S
5
SMED
3 3
Teams
Growth
Sigma 2 3 4 5 6
8
Flow
1
7 5 6
VSM
Customer 2
MBO
6
Value
7
6 Sigma
Coupled Manufacturing
4 Internal
1
5S
5
SMED
3 3
Teams
Growth
Kanban
VSM
9
7 5 6 2
MBO
Customer 6
Value
7
6 Sigma
Maintaining Equipment
4 Internal 8 1
5S
5
SMED
9
TPM
3 3
Teams
Growth
OEE = A x P x Q
1
9 7 5 4
VSM
Customer 2
MBO
6
Value
7
6 Sigma
Internal 8 1
5S
5
SMED
9
TPM
10
Time
10
2 Standardized Work 3 3
Teams
Growth
Tools Work Chart Combination Table Capacity Sheet Time Study Balance Chart
1
9 7
VSM
11
Customer 5 4 Internal 8 1
5S
2
MBO
6
Value
7
6 Sigma
11
TQM
5
SMED
9
TPM
10
Time
Growth
1
9 7 5 6
VSM
11
12
2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
Developing Suppliers
4 Internal 8 1
5S
5
SMED
9
TPM
10
Time
Growth
12
Partners
1
9 7
VSM
11
12 5 4 2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
13
3
Growth 3
Teams
12
Partners
Wastes
Organization Level
1
9 7
VSM
11
12 5 2
MBO
Customer 6
Value
14
6
7
6 Sigma
11
TQM
Empowering Workers
4 Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
10 2
13
3 3 12
Partners
Growth
14
Empower
Teams
Gung Ho!
Spirit of the Squirrel Worthwhile Work Way of the Beaver Control of the Goals Gift of the Goose Cheering for Results
1
9 7 14 6
VSM
11
12 5 4 2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
13
3 3 12
Partners Teams
Growth 14
Empower
15
Skills
16
JIT
1
9 7 14 6
VSM
11
12
16
5 2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
Production Scheduling
15 10
4 Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
13
3 3 12
Partners
2 Just-in-Time (APICS)
Growth 14
Empower
15
Skills
Teams
...
16
JIT
1
9 7 14 6
VSM
11
12 16 5 2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
17
Takt
Efficiency Control
15 10
4 Internal 8 1
5S
17
13
5
SMED
9
TPM
10
Time
13
Waste
3 3
Teams
Growth 12
Partners
14
Empower
15
Skills
Wastes
Cycle Times
Total
Headcount
(Total) (Takt Time)
16
JIT
1
9 7 14 6 17
VSM
11
12 16 5 2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
17
Takt
Information Systems
18
10 15
4 Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
13
3 3 12
Partners
2 Actionable Dashboards
Growth 14
Empower
15
Skills
18
Info!
Teams
16
JIT
19
Conserve
1
9 7 14 6 17 18
VSM
11
12 16 5 4 2
MBO
Customer 6
Value
7
6 Sigma
11
TQM
17
Takt
Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
19 10
2
13
3 3 12
Partners
Growth 14
Empower
15
Skills
18
Info!
Teams
16
JIT
19
Conserve
20
Plan!
1
9 7 14 6 17 18 15
20
11
12 16 5
VSM
Customer 2
MBO
6
Value
7
6 Sigma
11
TQM
17
Takt
Leading Technology
4 Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
19
2
10
13
3 3 12
Partners
Growth 14
Empower
15
Skills
18
Info!
Constancy of Purpose
Teams
16
JIT
19
Conserve
20
Plan!
1
9 7 14 6 17 18 Strategy Map Perspectives and The 20 Keys To Workplace Improvement 15
20 11
12 16 5 4
VSM
Customer 2
MBO
6
Value
7
6 Sigma
11
TQM
17
Takt
Internal 8 1
5S
5
SMED
9
TPM
10
Time
13
Waste
19
2
10
13
3 3
Teams
Growth 12
Partners
14
Empower
15
Skills
18
Info!
Method
(TWI JM)
#2 MBO #6 Value #7 Six Sigma #17 Efficiency (Takt) #11 TQM
Results
#10 Standardized Work #5 SMED #9 TPM #13 Waste #1 5S #3 Teams #15 Skills #18 Information #14 Empowered #12 Partners
Machine
(TWI JI)
Manpower
(TWI JR)
5
4 3
2
1
5
4 3
2
1 Initial Awareness Baseline (Benchmarking & Training)
5
4 3
2
1
5
4 3 On Par Link Stability (Create Flow)
2
1
5
4 3 Above Average Standardized Work (Eliminate Waste)
2
1
5
4 3
2
1
5S
TPM - OEE
20 Keys
Enterprise Excellence
Continuous Improvement Standardized Work
Better Faster Cheaper
TQM
JIT
TPM
Problem Solving : Customer : TWI JM : Repeatable Methods : Statistical Methods : Reduce Variation People & Partners : Growth : TWI JR : Robust Quality : Psychology (Leadership & Teamwork) : Add Value Process : Internal : TWI JI : Reliable Equipment : Knowledge Theory : Eliminate Waste
Philosophy : Financial : TWI PD : Profitability : System Thinking (Theory of Constraints) : Create Flow
Kenneth M. Albrecht