CURRICULUM VITAE

Shabana Pawaskar
Pink Apartment,'A' Wing,
Flat No-303,3rd floor,
Seven Bunglows Garden,
Andheri (West),
Mumbai-400061.
Mob-9892417422
Email-shab_pawaskar@yahoo.com
shab_pawaskar@india.com

Seeking a challenging, creative role and implement the expertise and experienced
gained in development of organization with efficiency, Distinctly, Sincerely and
Successfully.

Professional Experience

Organization: ICICI BANK LTD. On Payroll of Delta Services.

Place: Chandivali, (Andheri, Mumbai)
Tenure: December 2006 – January 2008
Designation: Credit Process Associate(Corporate Payment Solution Group)
Department: Credit Cards (Customer Relationship Management)

Responsibilities:
l Generating MIS in MS-Excel Monthly, Weekly and Daily.
l Resolve the Application Related Queries of the customer which comes
through call center in FCRM(Finacle Customer Relationship Management).
l Download the dump of SR(Service Requested) and process it in given
TAT(Turn Around Time).
l Preparing reports in Excel using Pivot-table,lookups and various functions
and formulas.
l Communicating with All India (Zone wise)Credit Cards Team.
l Downloading YCS(Yallamachilli Consultancy Service) dump and
processing the data using Visual Foxpro Program and generating MIS for
Spents,Reload and Corporate Card .
l Close SR in FCRM .

Organization: ICICI BANK LTD. On Payroll of Surabhi Devlopment Projects Pvt Ltd.
Place: Kalina-Santacruz (E),(Mumbai)
Tenure: February08 - Present
Designation: MIS & Campaign Officer(Retail Payment Solution Group)
Department: Credit Cards Marketing.

Responsibilities:
l Generating MIS in MS-Excel Monthly, Weekly and Daily.
 l Raise SR for Data,Approvals for the SMS & Emails of the Campaign.
l Prepare DNC,SMS & Emailers Files & Send SMS to Customers.
l Prepare Master files of Data for Campaigns.
l Prepare Product Details Note & Send it to Call Centre regarding different
marketing offers for the Customer.
l Co-ordinate with different Teams & Resolve Customer Queries Regarding
different Campaigns.
l Prepare Master MIS on Campaigns when the Campaign is over.
l Calculate cost for the Campaigns & Prepare Estimated Cost MIS.
l Co-ordinate with Vendors regarding Data ,Cost,changes in Email & DM.
l Co-ordinate with vendors,other teams regarding dispatch of DM & Email.

Education Qualification
 Bachelor of Commerce
University of Pune, Apr/May 1999 with 71.4%
From:Symbiosis College of Arts & Commerce,Pune.

 H.S.C
University of Pune, March 1996 with 68 %
From:Symbiosis College of Arts & Commerce,Pune.

 S.S.C
University of Pune , March 1994 with 74.71 %
From:Hutatma Rajguru Vidyalay,Pune.

Extra: Basics of Computer(MS Office)

Personal Profile

Name : Shabana Pawaskar.

Address : Pink Apartment,'A' Wing,

Flat No-303,3rd floor,
Seven Bunglows Garden,
Andheri (West),Mumbai-400061.
State-Maharashtra

Email : shab_pawaskar@yahoo.com,shab_pawaskar@india.com

DOB : 02nd Dec 1978

Sex : Female Marital Status: Married

Strength : Determined, Hardworking, Quick Learning and Creative.

Hobbies : Listening Music ,Traveling,Reading.

Extra Activities : Apart from Education I had been actively involved in

 Sports in School and College.

Current CTC: 1.5 lakh

Expected CTC: Negotiable

Notice Period : 15 Days

Shabana Pawaskar.
Date