Business Value of IT in The Square Hospitals Ltd.

2.1 Information system followed by The Square Hospitals Ltd

Square Hospital Ltd uses the information system named Patient Management System (PMR) to manage control the whole organization. It is also called Hospital Information System (HIS). This software consists of various modules which are used by various departments of this organization. These modules are internally connected to each other and are controlled by one server. The IT department of this organization regularly monitors the whole system as well as it takes corrective steps to any part of the information system whenever it is needed.

The IT department of this organization is very efficient. The system specialists of this organization have introduced many new technologies to make the hospital ultra modern and to give better service to the customer. In every departments of this organization, they have established strong network through centrally controlled information management system. There are more than four hundred computers to control the system. The modules of patient management system are following:

2.1.1 Electronic Medical Report (EMR): It is also called patient clinical report (PCR). It keeps the record of the patients condition as well as regular progress report of the patients. Every day a huge number of patients get admitted in this hospital. This software helps the organization to keep the detail information about the background of the patient as well as about the present condition of the patients. It also includes the time for routine checkup and doctors visit and which medicines are to take etc.

Business Value of IT in The Square Hospitals Ltd.

Advantages:
It reduces the chance of losing information. It saves the patients money. It gives the assurance of accuracy. It helps to give proper treatment to the patients. It reduces the complexity of the hospital by keeping records.

2.1.2

Billing Management System: This module keeps the record of

payments made by the patients. Everyday many patients get admitted into the hospital and need to pay admission fee, visit to the doctors and other fees. This information system helps to calculate the total amount of money that must be paid by the patient to the hospital. It also gives the details description of the changes for the facilities provide by the hospital to the patients.

Advantages:
It saves both time and cost. It ensures accuracy. It can provide detail information provide by this software may work as evidence. 2.1.3 Laboratory information system: It is a very important module

for this organization. This software helps to do all kinds of Laboratory activities accurately. Doctors prescribe their patients to do different tests in the Laboratory and this information system helps to do these tasks. This information system works with the help of some automated machines which take the sample of blood of the patients and prepare the temporary report through auto analysis. There are two specialists to control the whole Laboratory information system; it is totally controlled by the central system software. 5

Business Value of IT in The Square Hospitals Ltd.

Advantages:
It helps to give accurate laboratory report to the patient. It helps to give delivery of the report in time. It increases the productivity. It saves both time and cost. It increases reliability of the patient.

2.1.4

Radiology information system: This software keeps the record of

radiology and prepares the report of X-ray, CT, MRI and ultrasonography. This is also a computerized system and totally controlled by the central system software.

Advantages:
It helps to give accurate laboratory report to the patient. It helps to give delivery in time. It increases the productivity. It saves time & cost both. It increases reliability of the patient.

2.1.5 Human Recourse Management System: This is the software for managing the total human resources of this organization. This software keeps the records of total number, personal information, educational background etc of employees in each department. It actually shows the chain of command of the organization. It shows the hierarchy or positions of the employees. If any employee joins or leaves the organization, that is also recorded by the software. It also keeps the record of the level performance of the employees.

Business Value of IT in The Square Hospitals Ltd.

Advantages:
Easy to find out information about employees along with their designation. Managers can know the rate of turn over. Manager can take decision about hiring or firing employees. Find out back ups of the employees. Takes decision about giving promotion or transferring employees.

2.1.6

Payroll Management System: The organization keeps the record

of payments given to the employees using this software. This software shows the amount of salary, bonus, commission etc provided by the organization to its personnel. It also keeps the record of salary incensement, dues and loans of the employees.

Advantages:
It helps to know the amount of money given to the employees as salary. It shows the ratio of salary incensement Easy find out the time of salary increasing or giving bonus. It ensures accuracy and saves time. It shows the periods of loan and helps to adjust the loan with the salary.

2.1.7

Inventory Management System: This information system keeps

the record of inventory. The organization must have a certain amount of inventory

Business Value of IT in The Square Hospitals Ltd.

at the end of the day to run its day to day activities smoothly. So, this software sets a standard level of inventory, keeps a balanced inventory and gives alert message whenever the inventory is below the standard level.

Advantages:
Helps to set the standard level of inventory. It shows the present level of inventory. Helps to maintain a balanced amount of inventory. It saves time and cost.

2.1.8

Accounts Management System: This software keeps the record

of all kinds of monetary activities of this organization. This is internally linked with the purchase division. The purchase division needs to discuss with the accounts division before going to purchase anything. Basically this software helps to keeps the record of all kinds of expenditure made by the organization.

Advantages:
It determines the total amount of expenditure. It helps to find out the time and source of expenditure. It works as evidence. It ensures accuracy. It saves time.

2.1.9

Purchase Management System: The hospital needs to buy so

many clinical instruments every day. This software keeps the record of each

Business Value of IT in The Square Hospitals Ltd.

purchase and also determines what to purchase, when to purchase and how many to purchase.

Advantages:
It shows the interval period of purchases. It determines the purchase period. It shows total amount of purchase of each day. It indicates the date of new purchase.

2.1.10 Pharmacy Management System: There is a big pharmacy inside the hospital to serve the patients who get admitted into the hospital and outsiders. There is also an information system for controlling the activities of the pharmacy. It has two dimensions. These are followed:

1. Clinical pharmacy. 2. Pharmacy inventory.

Advantages:
It gives a clear idea about the medicines that are available in this pharmacy. It shows the numbers of clinical items. It keeps the records of inventory. It determines the time of purchase. It reduces time and cost.

Business Value of IT in The Square Hospitals Ltd.

2.1.11

Some other software used by the hospital

The Inpatient department (IPD)clinics The Outpatient department(OPD) clinics Emergency patient service (ER) Operation theater (OT)

These information systems are used to keep the records of inside outside patients as well as the activities for emergency patient and surgery patient.

Advantages:
Provides information about new patients. Provides information about emergency patients. Provides information about surgery patients. Makes the task easy and cost effective.

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Business Value of IT in The Square Hospitals Ltd.

3.0 Conclusion

However, the square hospitals ltd is using different types of information system for doing different activities of different departments. These information systems are helping the organization to do its work accurately and smoothly. These are saving the time and money cost. This software is internally linked together that enables the manager to share each others knowledge and information. It also helps them to take various decisions regarding the development of the service system of the organization. Many critical incidents could be analyzed through the software. In a word, it enriches the core competency of the organization and fosters productivity of the hospital which increase its competitive advantages and raises the probability of survival in this competitive market.

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Business Value of IT in The Square Hospitals Ltd.

4.0 Recommendation
The IT department of Square Hospitals Ltd is one of the efficient departments of this organization. It helps the organization to control its total activities through the information system. The software system that has been build by this department is ultra modern. They have collected information about the information system followed by other hospitals. Observing and analyzing others information system, they have tried to build up a new and effective information system for their organization which helps it to obtain competitive advantage. Moreover, it helps to do its all activities using information system with more accuracy and in a time and cost effective manner. Every year they update their information system software according to the requirements.

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