Core Competencies: Innovative IT initiatives, Resource Management, Software Development Cycle Analytical & Problem solving, Strategic Development,

Project Management Agile and Scrum Methodologies, Requirements Management & RUP Principles Client Relations, BI Operations Technical Competencies: SQL server 2000/ 2005/ 2008 R2, ETL process, Linked Servers, ODBC, OLE DB, TCP/IP, Flat Files, Stored Procedures, T-SQL, MS Analysis Services, SSAS, SSRS, SSIS, Reports/ KPIs/ Scorecard/ Filters/ Dashboards, Pivot Tables, PowerPivot for Excel 2010, Qlikview. External sources systems include MS servers, MS Excel, Hyperion Intelligence Explorer 8.3 / 9, Six Sigma Green Belt Trained, ITIL V3 Foundation level Certified, SDLC

PROFESSIONAL EXPERIENCE: Sagar Autotech Pvt Ltd (Volkswagen Group Car Dealership) Feb 2012 Designation: Business Operations Role(s): Business Analyst (BI), Sales and Back-office Domain: Automotive Retail About Company: Sagar Autotech Pvt ltd is an automobile company, runs new car Dealerships across multiple states in India. This dealership is a retailer and service provider for New Skoda passenger cars (Volkswagen group cars). Implement automated analytical reporting mechanism using Excel Macros for the dealership to take efficient decisions in placing purchase orders for fast moving colors and car variants Track, compare and analyze technicians productivity by using automated excel reports using data from online job cards, daily inward/outward and vehicle inflow reports Track, monitor and take apposite actions on key parts, service and sales metrics observations or findings Create and Implement intelligent pivot based drill down reports on key revenue components including labor, parts and consumables Generate meaningful reports using historical and current data to identify which parts are more profitable and which ones should dealership consider eliminating from stock Keep tabs on inventory turns, levels and margins to optimize stocking levels, customer satisfaction (CSAT) and profits Ensure optimal usage of resources in terms of Tools, Equipment and Manpower by analyzing the different operational statistics and work pattern Enhance the usage of Dealership Management System in terms of more accurate wholesale forecasting, follow-ups on walk-ins / probable customers & Sales conversion ratios Compare store-to-store performance and analyze close rates to optimize commission plans Pinpoint underperforming parts inventory by using ageing analysis method Work closely with regional sales manager in order to understand the demand and supply at the manufacturers end and accordingly takes decision in placing car purchase orders Ensure profitability of the dealership while meeting / exceeding the Sales Retail targets of 40 Cars in a month worth $1m turnover Implement Data-warehouse to host and analyze sales, service and parts data for better decision making Negotiate with BI Implementation vendors for outsourcing the services and Lead all related business initiatives with respect to data management and analytical reporting Forecast the demand by using historical data on car park in the state and the most frequent moving colors July2011-

Create, Implement & ensure 100% adherence to the Sales process in the Automobile dealership as per Automobile Industry standards Work closely with Financers & Insurance agencies to provide on-time and best Loans and Car insurance to the customers Hire candidates for Sales and Service profiles Attend Dealership meetings with Manufacturer and actively participate in the Retail and Wholesale planning along with other Dealers in the State Manage Sales, Showroom operations, States legal requirements, Profitability, Accounts & Backoffice Monitor sales demands and pricing trends Manage Sales objectives and coordinating the sales force and distributors Review the sales activities of each representative, office and region IBM India Pvt Ltd July2011 Project 2: Designation: Project Lead July2011 Role(s): Business Analyst & BI Project Lead Domains: Energy & Utilities (Industrial) Business Intelligence, MDM & Business Reporting Client: ABB - Power & Products Division About Project: Tender application support, enhancements / BRs & DWH (Mgmt Reports) has been handled by India AMS team since past 3 years. The tender application is named as Common Configurator Platform (CCP) and is the global tendering tool for the Power Product Division of ABB. It serves as the communication tool between Front End Sales (FES), Global Marketing Units (GMU), and the Focused Feeder Factories (FFF). CCP also supports the internal tendering process from the Power Product Division to the ABB System units. CCP is an enabler for both sales force and the New Business Model project. It serves as the link between FES, GMU and Local Business Units (LBU) Worked with Project Management Center of Excellence. Provide templates, tools and assistance in all project related activities to the Account Manager for Industrial line of business Lead project management sessions with Jr. Project Managers, Project leaders with various levels of experience on immediate next steps and project planning, resulting in project following the best Project Management Methodology practices and aligning project deliverables with expectations Followed IBMs WWPMM and brought in 100% adherence to all the guidelines & templates defined by the organization across projects under the same Account Manager Created Project artifacts such as project charters, risk plans, and communication plans and helped project managers to win the project with the competing competencies within the Organization Provided Project Scheduler services for a top ten strategic initiative, resulting in project schedule creation, updating of tasks via Project Web Access, and proactive management of the project Was Responsible for successfully planning, controlling, and managing project deliverables to ensure customer needs were met. Managed efforts of team members and third party vendors across the project Turned around troubled Internal ticket reporting process improvement project, getting it back on track with more intellectual, analytical, drillable to granular level Hyperion Reports Worked with Stakeholders to understand their information needs and translate that into business, functional and technical requirements Managed and prioritized bugs, change requests and trouble reports received from IT-Helpdesk. Decide to include as hot fix, or in planned new release. Prioritize more than 25 cases per month Nov2008-

Feb2010-

 Identified gaps and short comings in business reports and determine necessary workarounds or changes for best & desired results Significantly increased number of solved cases (bugs, troubled reports, change requests) from 40% to 85% per month to meet Service Level Agreement (SLA) between ABB and IBM Introduced new methods for continuous learning and clarity to increase efficiency in development and support & maintenance across all BI programs Conducted and Lead UAT sessions with application End Users and documented the results to take appropriate actions in case of status test scenario or test case failed Technology used: Microsoft SQL Server 2005/2008 (SSIS, SSAS, SSRS) & Share Point Liaised with technical team and business to ensure timely translations of changes in business requirements and technical challenges raised by the technical team Streamlined the Service Delivery Management process by automating internal tickets & SLA reports Prepared and presented the management dashboards on monthly performance Conducted and lead weekly status calls with the Client and ensure a rigorous follow up to closure on the open action items discussed Built ETL scripts and Stored procedures to extract, transform and load Oracle 11g source data to Data Warehouse and OLAP cubes Designed star schema including fact tables, Dimensions, measures and KPIs according to business specification Developed OLAP Cubes in MS Analysis Services 2005 and migrated to 2008 Set up Testing capability (CCP Tender Application & DWH) by cross skilling team members and implement robust testing process in the project Tracked and monitored the progress on Projects deadlines through Project trackers and timely reviews Reviewed the ticket status with Project team, prepare Client review presentations, Steering committee dashboards & Backlog status reports Lead CM Audit to ensure all Releases on production environment are in compliance with the audit checklist and meeting the Organizations quality levels Lead Client review calls on DWH stream for Incidents and Enhancements and project timelines Lead DWH team (4 members > 1 Tech lead + 3 Team Members) and address all the work & team related issues Prepare Test Execution Plans for New BRs, Enhancements and New sub-projects within the team Designed high analytical Hyperion reports to improve ticket management system and improve efficiency in resolving the issues within SLA time frame Reviewed incident tickets with the team on a weekly basis and ensure no repeat of the same problem by providing them appropriate knowledge of business requirement Project 1: Designation: First Line Manager (BA & Operational Metrics Management) Nov2008-Feb2010 Role: Business Analyst (Business Reporting Tool) Domains: Helpdesk Business Intelligence & Business Reporting Client: IBM Helpdesk Business & Leadership (North American Accounts) About Sage: Sage is a relational data warehouse that serves as a centralized repository for consolidated Operational metric data. Its purpose is to provide a more efficient and analytical reporting environment in support of the Business Office by facilitating the automation of steady state operational reports provided to delivery managers. Performed full BI Development cycle as part of inhouse BI Reporting project in IBM to improve and enhance the productivity and utilization of IBM Internal Technical support line of business. Completed initial analysis, specified requirements, designed, coded and implemented BI Solution according to business requirements. Developed reports using Hyperion IE 8.3 and Excel

 Brought-up the utilization of Sage (The BI Interface & Warehouse) in the CSC organization Conducted formal / informal meetings, reviews, telephonic discussions to understand the Operations changing needs and How SAGE can help them achieving their objective and goals Provided Real-time support to all the Queries and Questions w.r.t SAGE and Data reporting to the Accounts team Helped Development team create logical queries to minimize the time in generating effective and value added reports for management decision making. Also, generate more meaningful reports in minimum time to track, maintain and manage the SLAs, Utilization, Labor rates performance effectively. Created performance scorecards and management Dashboards by using Report features like Pivot Tables, Chart and view selector Designed and built reports and dashboards using Hyperion BI reports Created dimension hierarchies, aggregates, and keys in business layer Created reports in PDF, Word, RTF and excel templates using Hyperion Reporting Wrote SQL queries for Hyperion / Brio to pull and aggregate data for BI reports Evaluated data and suggest courses of action to management and customers Supported US / Canada / India Operations Managers and interfacing with Senior Management team Trained operations team leads & managers Hyperion skills to understand the SAGE environment and bring the performance tracking rigor in place.

FirstSource Solutions Ltd Oct 2007Nov2008 Role: Assistant Manager WFM (Ops Analytics & Business Intelligence) Responsibilities: Managed Operations Analytics (OA) for entire FSL clients with a team of 2 Team Leads and 10 Analysts across two locations (India & Philippines). Worked in the capacity of Functional expert for Business Intelligence Implementation Project for Firstsource Solutions Ltd. Co-managed a special 5 members team for BI project for evaluating vendors, reviewing SOW and provide input and suggestions to the team and vendor for further decisions. Was Responsible for Requirement gathering, Identifying KPIs, Identifying SPOCs as functional experts, liaise with technology and all the business stakeholders to understand the barriers in Extraction during ETL phase. Conducted Interviews, brainstorming sessions, meetings with various stakeholders and understand the business requirement. Communicated the business requirement to technology team using various modeling techniques Eg: Flow charts, process map, Use cases etc. Conducted and lead Peoplesoft HRMS (T&L Module) UAT with complete responsibility to document and report the technical faults observed during the UAT and work closely with the project manager to plan for next action plan. Involved in creating the test plans for Peoplesoft (T&L Module) and review the test cases created by the team.

Zyme Solutions Private Ltd. - Oct 2007 Role: Lead Analyst / Client Services Lead Business Analysis

April 2006

Responsibilities: Wrote and Optimized SQL queries for a Master Data Management solution Acted as primary Interface between business, users and information technology groups to define functionality in both current and future state applications for Distribution Channels business. Met with clients determined and documented User Requirements and goals. Elicited business requirements from subject matter experts (SME) representing different lines of business. Analyze business requirement and work closely with developers to automate the process of manual consolidation and reconciliation steps. Interacted with Business Users, SMEs to gather functional requirements and documented them in Business Requirement Document and created Business Use Cases, Use Case Diagrams, Activity Diagrams. Walked all project stakeholders through requirements, and obtained their signoff to baseline requirements. Managed changes to the base lined requirements through change control process. Updated, tracked, and mapped requirements to all the pertinent artifacts based on accepted changes, and clearly communicated changes to IT and QA teams. Prepared flowcharts; synthesized gathered information and presented in logical/manageable components. Created Data Flow Diagrams and Entity Relation Diagram to document and organize logical process and data models of the corporate OLTP system. Collaborated with Business Champion, Project Manager and IT Manager to elaborate on Business Case and Project Definition by supplying project vision and scope. Worked with DBA and Application developers to understand & create guidelines and rules for data migration from legacy to the new system. Participated in System and Use case modeling. Design artifacts like activity and Use Case diagrams. Lead JAD Sessions to elicit business requirements and functional specifications and assisted Project Manager in meeting the project milestones on time and within budget. Participated in the development and documentation of business process changes required to support the business requirements. Conducted sponsor meetings and created presentation to convince business/sponsor for the enhancements/change requests to improve their performance. Coordinated user acceptance testing and system roll out. Wrote test cases, test plans and test scripts for UAT. Prepared associated documentation, user manuals, and instructions for complete operation of system and reports.

Accenture Services Private Ltd April 2006 Role: Team Leader (Operations Reporting)

July 2003-

Responsibilities: Worked closely with Business Lead and Operations Director in order to prepare mission critical reports and high level presentations as per clients requirement. Worked as a liaison with Transition, Technology, Transport and other teams to set up the new processes. Responsible to prepare all Process management reports like Service performance reviews, deferred income plans, score cards etc. Involved in churning out excel based analytical reports and present in the form of monthly reviews and presentations. Involved in creating Employee retention and Pay for Performance plans closely with Business Lead and Operations Director.

 Handled MIS and Operations reporting for 8 processes running under insurance vertical across 2 intercity sites in India. As an MIS and Reporting Team Lead the major area of functionality was to develop strategies to meet the daily/ weekly and monthly performance targets. Managing the day to day reporting / interaction with Client and Accenture UK teams. Responsible for preparation of Service Performance Report A Report card depicting the monthly operation descriptive & graphical summary . Liaise up with HR and Transition teams to set up the HC and seat utilization based reporting. Responsible to prepare all site level templates for a precise view of the centre wise performance. Interacted with client regularly for all Operational issues and Performance management. Prepared performance monthly reviews and presentations for leadership. Conducted conference calls with the client to discuss daily issues and future action plans to overcome the issues. Worked closely with internal and external teams to ensure all problems are ironed out on a timely basis. Ensure process meets and exceeds Stipulated Timelines and Service level agreements. Responsible for managing staffing related issues on a regular basis to ensure all issues are dealt with effectively. Actively participated in developing new strategies with Operations in order to exceed UK targets. Train, coach and motivate team members. Monitor the reports and team productivity.

Call World Technologies Ltd 2003 Role: Customer Service Executive (CSE)

Feb 2003 July

Was responsible for outbound calling for various processes like Mortgage, Columbia house and Credit solutions group. In addition to CSR role, was accountable for analysis on leads and client based reporting. Responsible to create HC database in liaise with HR. SPOC for OT (Overtime) tracker. Accountable for all metrics reporting process wise. SPOC for adhoc reporting. Other Responsibilities: -Responsible for preparing transport Roster.

Frontline Computers Ltd 2003 Role: MIS Executive Responsibilities

Aug 2001 Feb

Prepare billing reports with contractual terms. Track effort and schedule compliance of projects. Track the performance of the engineers and line of business. Capture and analyze performance trends for different teams. Prepare executive level reports, analysis, models and presentations to support internal and client reporting needs. Create databases of extracted data and advanced spreadsheet models to assist preparation of reports, analysis and leadership meeting presentations. Analysis of key performance indicators and metrics. Work closely with software team for automation projects and help them understanding business rules / logic as per clients need.

EDUCATION:

 Masters in Computer Management (MCM) , Rajiv Gandhi Technological University of (M.P) India - Passed in Year 2001. Bachelor in Commerce (B.Com), Barkatullah University, Bhopal (M.P) India Passed in Year 1999. SKILLS & OTHER ABILITIES: Ability to work well in a fast-paced, team-centric environment. Attention to Detail. Quick learner. Knowledge of business requirements gathering techniques. Strong Managerial ability with influential decision making skills. Excellent written and verbal communication skills and ability and desire to lead. Strong training skills. Strong customer service skills. Good knowledge of data warehouse and business intelligence technologies. Presentation skills. Pleasant behavior and Attitude. Excellent Data Interpretation and Analytical Skills. Proactive. Influential approach towards work. Knowledge sharing and friendly attitude. Hardworking.

References are available on request.