A Small Class Exercise

So What Does This Mean?

Can I help! Trust me! Youre in good hands! Helping Hand

So What Does This Mean?

Dejected
Disappointed Lost it.

So What Does This Mean?

Now just stop that! Get out of here! Defensive Oppositional

So What Does This Mean?

So tell me more! Open Accepting Welcoming

Non Verbal Communication

Have you ever heard anyone say, "His actions spoke so loudly I couldn't hear what he said?"

Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way we wear our clothes or the silence we keep.

Categories
The different categories covered are: Signs Symbols Physical aspects

Signs
Signs are sometimes considered symbolic by the receivers Smile- A symbol of happiness Cry A symbol of sadness and sometimes happiness Frown-A symbol of displeasure

Symbols
It is a subset of signs ,with great meaning and depth. Religious and cultural symbols Patriotic Symbols Humanitarian Symbols

 Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols. This includes jewelry,tatoos,cars,clothing and other things to communicate social status, financial means, influence or religion.

Clothing and Accessories

Good Taste Color design cut and fitting Avoid pattern clothing Careful selection of accessories Comfortably and gracefully carried

Kinesicsgghg
KINESICS Body language or kinesics Body Language Gestures Postures Facial Expressions Eye Contact r kinesics : - Body Movement.

Body Language
It means the changes that occur in the body position and movements that show what the person is feeling or thinking . Much of it is involuntary and unconscious but it makes a powerful

Gestures
A Gesture is a non-vocal bodily movement intended to express meaning. They maybe articulated with the hands, arms or body and also includes movements of the head , face,and eyes. Gestures are of two types Positive gestures and Negative Gestures

Gestures
Positive Gestures
Open Palms Eye-to-eye confrontation Smile Equal Handshake Negative Gestures The Dog Call Its a method of communication considered worthy only to use on dogs

Gestures
Gestures play a very important role in conveying thoughts or messages like Winston Churchills famous V (signifying victory)soon after World War I.

Postures
Posture is the way we hold ourselves, the way we stand or sit. It indicates something about feelings or thoughts , attitudes and health.Graceful postures is a great asset in any business.

Facial Expressions
Face is the index of Mind The eyes, the lips and the muscles express many feelings It can also be deceived by manipulation

oOlfactics
Study of the influence of smell on communication behavior. Various odor and fragrances convey the emotions of the sender and affect the reaction of the receive.

Haptics
It refers to the sense of touch. Touching people can communicate friendship , love , approval , hatred and anger. A kiss on the cheek , a pat on the shoulder , and slap on the back is prompted by various emotions.

Haptics
Touch is culturally determined and each culture has a clear concept of what parts of the body one may not touch. In Western culture handshake is common even for strangers , hugs , kisses for those of opposite genders or of family on an increasingly more intimate basis. Africans touch on greeting but are annoyed if touched on the head.

Paralanguage
The non verbal aspects of the spoken word are known as paralanguage . It includes Voice Tone , Volume and Pitch Speed rapid speech indicates excitement. We increase the speed of speaking to tell an interesting story and reduce speed to explain a difficult idea.

Proxemics
The non verbal study of time and space Different for people of different descent Takes into account body spacing and postures as involuntary reactions to sensory fluctuations

Importance Of Non Verbal Communication To Managers

To function effectively as a team leader Team members project attitudes and feelings through non verbal communication

The Importance Of Nonverbal Communication

Strengthens or weakens verbal communication Provides Cues Clarifies Creates culture Adds depth

Guidelines for success

Make steady eye contact Dont move your head too much Avoid looking down Dont smile too much Use open gestures Dont rush Dont touch your face while talking

Thank You

Reference Material
Business Communication Urmila Rai Effective Business Communication Murphy The Power Of Nonverbal Communication Henry Calero