Documente Academic
Documente Profesional
Documente Cultură
experience
www.crownagents.com/training
www.crownagents.com/training
1
Who we are
Crown Agents is an international development specialist that partners with leaders across the world to make lasting changes to systems, organisations and people. We work with governments, companies and NGOs in over 100 countries and have 32 offices in Africa, Asia, Europe and the US. Our employees speak more than 50 languages. We take on challenging work and achieve extraordinary results time and again.
OUR CORE SERVICES
WHAT WE DO
Our expertise in institutional development, public finance, banking, trade, procurement and logistics helps countries to grow their economies, reduce poverty and improve health. Our determined, resourceful and collaborative approach means we create a lasting impact for our clients.
OUR HISTORY
Crown Agents was founded in 1833. We operated as a British statutory corporation for many years and transferred to the private sector as a limited company owned by The Crown Agents Foundation in 1997. The Foundation oversees our ethos and activities. Our bank and investment management company are both regulated by the Financial Services Authority (FSA).
CONTENTS
LEARNING THAT FITS YOUR WORLD INNOVATIVE TRAINING 2013 AT A GLANCE 4-5 6-7 8-9
COURSES:
CROWN AGENTS Executive Academy 10-13
effectiveness SKILLS
Human & Institutional Capacity Development Governance, Audit & Risk Assurance Business Performance Optimisation 15-23 24-27 28-31
Specialist skills
PROCUREMENT & Supply Chain Services 33-39
54 55
OPEN PROGRAMME
Our comprehensive programme of open courses has been revised and refreshed to meet the demands and challenges facing organisations today. Many of our popular courses remain in the schedule for 2013, in addition we have several new courses and an exciting programme of webinars and two and three day workshops. Several of our 2013 programmes are designed to run consecutively to offer you a modular approach to training enabling you to select a number of modules to attend, including: Crown Agents Executive Academy Modules 1-4 Pre and Post contract procurement course Kenya We also offer several three day programmes to precede or follow longer programmes to enhance your learning. Additionally we can work with you to create your own modular programmes combining several of our open programmes to create a unique training package to meet your individual and organisational training needs.
Effectiveness Skills
Specialist Skills
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
SP EC IA LI
ST
S LL I SK
pa
ty ci
De
o pm vel
ent
Ba
nk
in
Su
,F
pp
EFFECTIVE NE t im i sa t io n Op S
tio
na
ILLS K S
in
an
ly
lC
Ch
ce
ov
er
ain
&P
na
Ser
ens
itu
nc
vices
Human & In st
ions
e, A
udi t & Ri sk
P ubli c
ce
Fina
an
nci al
ch
in
&
TAI L
M
en
tor
ing
Trai n
en
liv
er
B u s i ne s s
em
Pe rf
or
In-
Ho
Ma
us
e
D
e
na g
oa
www.crownagents.com/training
INNOVATIVE TRAINING
Unrivalled learning experience:
Background theories underpinned by a strong focus on the practical application of skills. We make use of appropriate case studies and simulation exercises, invite guest presenters and make educational visits to enhance the learning journey.
Interaction:
Every aspect of our training from the style of delivery to post learning event support is carefully crafted to deliver shared learning and experiences amongst different cultures and accomplished peers from diverse companies, industries, organisations and countries.
We deliver quality programmes with the support of leading professional bodies including:
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
Innovation:
Innovation is at the heart of everything we do at Crown Agents.
We pride ourselves on constantly evolving our training techniques, teaching the latest best practices, using a range of technology, including e-learning and video conferencing, and blended learning approaches to ensure that every participant gets real value for money. We ensure that our courses deliver a measurable return on investment by equipping every participant with the skills, know-how and deliverable solutions to be able to implement their learning on their return to work. We review and evolve our products regularly based on discussions with our clients and ensure we address the ever-changing external pressures faced by organisations. We constantly adapt our course content to incorporate the latest thinking and initiatives. To enhance our 2013 training offering we are pleased to launch a programme of webinars. These give you a great opportunity to experience the training that Crown Agents offers without leaving the office. For further information please visit www.crownagents.com/training
www.crownagents.com/training
2013 AT A GLANCE
Benchmarking Organisational Integrity Corporate Governance & Risk Assurance Public Service Delivery: New Innovations & Value for Money
JANUARY
DATE 14 - 18 Jan 21 - 25 Jan 28 Jan - 1 Feb DATE 11 - 15 Feb 11 - 22 Feb 18 - 20 Feb 25 - 27 Feb 25 Feb - 1 Mar 25 Feb - 1 Mar 27 Feb - 1 Mar DATE 4 - 8 Mar 4 - 15 Mar 4 - 15 Mar 11 - 15 Mar 11 - 15 Mar 11 - 15 Mar 18 - 20 Mar 18 - 20 Mar 18 - 22 Mar 18 - 22 Mar DATE 8 - 19 Apr 15 - 19 Apr 15 - 19 Apr 15 - 26 Apr 15 - 26 Apr 22 - 26 Apr 22 - 26 Apr 22 - 26 Apr 22 Apr - 3 May 22 Apr - 3 May 29 Apr - 1 May
MAy
International Trade Procedures: New Developments & Key Solutions Executive Leadership for Customs Public-Private Partnerships: Key Issues & Insights Tax Audit Skills Effective Supply Chain Strategies for Executives Mobile Banking Workshop on Public-Private Partnerships: Funding Strategies & Attracting Private Investment Procurement Planning, Designing & Evaluating Tenders Leadership & Governance of Programmes & Projects International Payments Managing Contracts and Monitoring & Evaluating Procurement Performance
DATE 6 - 10 May 13 - 17 May 13 - 17 May 13 - 17 May 13 - 24 May 20 - 21 May 20 - 22 May 20 - 24 May 20 - 24 May 22 - 23 May 27 - 31 May
febRUARY
Women in Management Management Development for Senior Executives Enhancing Individual Performance Effective Succession Planning Executive Academy: Module 1: Turning Vision into Strategies Pensions Reform Effective Financial Management Skills
MARCH
Executive Academy: Module 2: Key Skills in Influencing Effective Management Skills Inspirational Leadership & Successful Team Building Executive Academy: Module 3: Leadership in Action The Essentials of Integrity in Procurement Integrating Public Financial Management Systems: Key Issues & Insights Conducting Difficult Interviews Successful Approaches to Crisis Management Executive Academy: Module 4: Maximising Performance Powerful Communication: Skills & Approaches
JUNE
Executive Academy: Module 1: Turning Vision into Strategies Monitoring & Audit of Procurement Performance Governance & Regulation of Pensions Risk-Based Auditing Fundamentals of Procurement Public Debt Management: Priorities & Strategies Risk Management in Banks & Financial Crime Prevention Management Development for Senior Executives
DATE 3 - 7 Jun 3 - 7 Jun 3 - 7 Jun 3 - 14 Jun 10 - 14 Jun 17 - 28 Jun 17 - 28 Jun 24 Jun - 5 Jul DATE 1 - 5 Jul 1 - 12 Jul 15 - 19 Jul 15 - 19 Jul 15 - 26 Jul 15 - 26 Jul 22 - 26 Jul 22 Jul - 2 Aug 29 Jul - 2 Aug
JULY
Powerful Communication: Skills & Approaches Financial Management of Development Projects Health Supply Chain Management Executive Leadership for Tax Authorities Programme & Performance Budgeting: Practical Implementation Strategic Planning & the Balanced Scorecard Health Supply Chain Management IT Audit Strengthening ICT Capabilities: Meeting the Needs of the Business
april
Planning Procurement, Designing & Evaluating Tenders, & Managing Contracts Being an Effective Director Stock Control & Warehouse Management HR Strategies & Practices: The Latest Thinking CS-DRMS & CS-PDAT Masterclass: Optimising Debt Management Operations Programme & Project Management: Key Issues & Insights International Financial Reporting Standards Successful Tendering & Contract Management for Works & Consultancy Services Delivering Successful Change Management e-Procurement: Strategies for Success Powerful Strategies for Human Capital Development
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
KEY
Crown Agents Executive Academy Human & Institutional Capacity Development Governance & Risk Assurance Business Performance Optimisation Procurement and Supply Chain Services Public Financial Management Banking, Finance, Pensions New course for 2013* Courses with qualifications* Several dates or locations* * Please note that these icons refer
to the course information pages
AUGUST
Strengthening ICT Capabilities: Providing Customer e-Services Trade & Growth: Priorities & Strategies Pensions: Policies & Issues Integrity in Procurement: Skills & Solutions Consulting, Interviewing Skills & Report Writing for Auditors Procurement Planning, Designing & Evaluating Tenders Financial Instruments & Capital Market Growth Improving Customer Service in Banks Understanding the Organisation & Optimising Business Processes Monitoring & Evaluation : Priorities & Strategies Managing Contracts and Monitoring & Evaluating Procurement Performance
DATE 5 - 9 Aug 5 - 9 Aug 5 - 9 Aug 5 - 16 Aug 12 - 16 Aug 12 - 16 Aug 12 - 23 Aug 19 - 21 Aug 19 - 23 Aug 19 - 23 Aug 19 - 23 Aug
OCTOBER
Women in Management Executive Academy: Module 1: Turning Vision into Strategies Advanced Auditing Skills Public-Private Partnerships: Practical Implementation International Financial Reporting Standards Workshop on Public-Private Partnerships: Funding Strategies & Attracting Private Investment Executive Academy: Module 3: Leadership in Action Managing Public Sector Investment Programmes & Capital Projects Performance Auditing & Value for Money Planning Procurement, Designing & Evaluating Tenders, & Managing Contracts Budget Execution through Strategic Financial Management
DATE 7 - 11 Oct 7 - 11 Oct 7 - 18 Oct 7 - 18 Oct 14 - 18 Oct 21 - 23 Oct 21 - 25 Oct 21 - 25 Oct 21 Oct - 1 Nov 21 Oct - 1 Nov 21 Oct - 1 Nov DATE 4 - 8 Nov 4 - 8 Nov 4 - 8 Nov 4 - 15 Nov 11 - 15 Nov 11 - 15 Nov 11 - 22 Nov 11 - 22 Nov 18 - 29 Nov 18 - 29 Nov 25 - 29 Nov 25 - 29 Nov 25 - 29 Nov DATE 2 - 6 Dec 2 - 6 Dec 2 - 13 Dec 2 - 13 Dec 2 - 13 Dec 2 - 13 Dec 9 - 13 Dec
SEPTEMBER
Procurement of Consultancy Services Effective Management Skills Executive Academy: Module 2: Key Skills in Influencing Leadership & Governance of Programmes & Projects HR Strategies & Practices: The Latest Thinking e-Procurement: Strategies for Success Managing Pensions Schemes in a Development Environment Office Administration & Management: Achieving Efficiency & Effectiveness Inspirational Leadership & Successful Team Building International Tax & Transfer Pricing: Fundamentals & Implications Public Financial Management: Issues & Solutions Effective Internal Auditing for Banks International Trade Procedures: New Developments & Key Solutions
DATE 2 - 6 Sep 2 - 13 Sep 9 - 13 Sep 16 - 20 Sep 16 - 27 Sep 16 - 27 Sep 16 - 27 Sep 23 - 27 Sep 23 - 27 Sep 23 Sep - 4 Oct 23 Sep - 4 Oct 30 Sep - 4 Oct 30 Sep - 4 Oct
NOVEMBER
Executive Academy: Module 2: Key Skills in Influencing Project Evaluation & Impact Assessment: Tools & Techniques Monitoring & Audit of Procurement Performance Inspirational Leadership & Successful Team Building Developing Leaders to Manage Medical Stores Benchmarking Organisational Integrity Preventing Fraud & Forensic Audit Integrating Public Financial Management Systems: Practical Implementation Programme & Project Management: Practical Implementation Effective Supply Chain Strategies for Executives Executive Academy: Module 3: Leadership in Action Tax Audit Skills Programme & Performance Budgeting: Key Issues & Insights
DECEMBER
Procurement of Consultancy Services Executive Academy: Module 4: Maximising Performance Management Development for Senior Executives Delivering Successful Change Management Mastering Budgeting & Accounting Skills Risk Management & Debt Sustainability Pensions: Policies & Issues
www.crownagents.com/training
Do you want to maximise your own organisational effectiveness, drive a strong change agenda and develop into a charismatic leader? If the answer is yes, then the Crown Agents Executive Academy is for you.
The Crown Agents Executive Academy is a culmination of over 40 years experience in executive education. Our trainers are leading experts in various fields of management and will explore practical solutions with you regarding your everyday challenges. The programme comprises four modules running throughout the year across four continents; Europe, Africa, Asia and North America. You have the option to complete these modules in different countries with the opportunity to participate in cultural and educational visits in different settings; a perfect environment in which to challenge your assumptions, examine your preconceived ideas and develop insights into your future and that of your organisation. Attendance of all the modules and the successful completion of an assignment at the end of the fourth module will lead to the Institute of Leadership and Management (ILM) endorsed award.
10
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
EXECUTIVE ACADEMY
Turning Vision into Strategies Key Skills in Influencing Leadership in Action Maximising Performance
www.crownagents.com/training 11
EXECUTIVE ACADEMY
FEE
pRice ON APPLICATION
FEE
pRice ON APPLICATION
FEE
pRice ON APPLICATION
12
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
EXECUTIVE ACADEMY
LOCATION UK DUBAI
FEE
pRice ON APPLICATION
enjoyed my time on the Executive Leadership programme I at Crown Agents. It was insightful, thought provoking and I had the opportunity to reflect on my approach to strategy and performance management. I also cherished sharing experiences with colleagues on the programme from around the world. I would recommend you consider the programme if you want to improve on your effectiveness as a leader.
Webster Kaunga
Senior Treasury Manager, National Bank of Malawi Executive Leadership: Delivering Results through Strategic Performance Management, October 2012
www.crownagents.com/training 13
Effectiveness Skills
Specialist Skills
All organisations, irrespective of size, have something in common. To be successful they all require strong leadership and management, effective human resource management, robust business processes and good project management. Our course content responds to the increasing pressures for organisations to perform, equipping organisations and individuals with the skills to adapt and embrace change effectively and ensuring organisational success.
Crown Agents courses are designed by proven practitioners. Our case studies and simulation exercises cover a wide range of sectors to enhance cross learning of experiences. Whats more, participants come from a diverse range of professions, sectors and nationalities giving a richer depth of learning. Whether you work for a government ministry or department, public enterprise, non-governmental organisation, private sector business, academic institution or any other entity, our courses are highly relevant for your needs.
14
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
Our extensive experience of helping organisations all over the world build capacity allows us to offer deliverable, achievable and powerful lasting solutions to our clients challenges and help them deliver tangible results.
www.crownagents.com/training 15
LOCATION UK Ethiopia
LOCATION UK
FEE 1,300
LOCATION UK Malaysia
16
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
WOMEN IN MANAGEMENT
Women can face particular challenges to progress their professional careers in leadership or management roles. Putting in place a supportive environment helps women increase their contribution and participation in management which in turn maximises their true potential. This innovative and solution-focused programme will explore this unique gender contribution using Crown Agents own global experience in career development and organisation effectiveness. It concentrates on building confidence, developing personal credibility and enhancing management credentials and resilience. Who will benefit? Women who wish to fulfil management career aspirations as well as those involved in making a lasting contribution to organisational effectiveness and growth. How you will benefit you will be able to: develop a personal style in line with emerging thinking on breaking down the barriers faced by women deliver leadership beyond authority and become an inspirational role model use action learning amongst other development tools to promote continuous learning for successful personal change use tried and tested techniques to prepare for and conduct difficult conversations raise your own self-confidence and build resilience when faced with difficult strategic decisions develop high-impact strategies for coping with difficult management issues
LOCATION UK USA
LOCATION Ghana
DATES 23 - 27 Sep
FEE 1,950
www.crownagents.com/training 17
LOCATION UK
DATES 18 - 20 Feb
FEE 1,300
LOCATION UK
DATES 15 - 19 Apr
FEE 1,950
LOCATION UK
DATES 25 - 27 Feb
FEE 1,300
18
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 18 - 20 Mar
FEE 1,300
LOCATION Zambia
DATES 11 - 15 Nov
FEE 1,950
www.crownagents.com/training 19
LOCATION UK
FEE 1,300
LOCATION Malaysia
DATES 22 - 26 Apr
FEE 1,950
LOCATION UK
DATES 18 - 29 Nov
FEE 3,750
20
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 1 - 12 JUL
FEE 3,750
LOCATION UK Dubai
www.crownagents.com/training 21
LOCATION UK Kenya
LOCATION Ethiopia
DATES 19 - 21 Aug
FEE 1,300
LOCATION UK
DATES 18 - 20 Mar
FEE 1,300
22
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 13 - 17 May
FEE 1,950
LOCATION UK
DATES 15 - 19 JUL
FEE 1,950
WOMEN IN MANAGEMENT
Crown Agents delivered a series of eight one-week training courses on Women in Management for a Central Bank in West Africa. The aim of the programme was to empower female managers from across the bank and develop their skills as managers, thereby contributing to greater gender equality within the bank. The courses equipped 200 managers with the latest tools and techniques to maximise their potential as exceptional managers and leaders.
www.crownagents.com/training 23
Good governance and compliance are the cornerstones of all well-managed organisations. Maintaining a high level of institutional integrity is necessary to increase accountability and prevent unethical practices that undermine trust and confidence. Crown Agents has experience in delivering well governed projects around the world.
24
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
RISK-BASED AUDITING
Many organisations are moving towards a risk-based approach to audit, adopting internal audit standards and best practices as promulgated by the Institute of Internal Auditors (IIA). As part of this process auditors are required to provide objective and independent assurance to help improve organisational effectiveness. This course highlights the modern approach to audit and considers the risk of loss to an organisation. It also develops auditors expertise in modern internal audit practices and developments and covers the processes and techniques required to conduct professional reviews of risk management. It also investigates the reliability of control measures in a range of operational, strategic and financial systems. Who will benefit? Internal auditors, risk managers and compliance officers. How you will benefit you will be able to: implement the principles and practices of risk-based auditing focus audit efforts on the key risks facing an organisation apply proven techniques and knowledge to the audit of a wide range of activities implement plans to improve the internal audit function and processes
LOCATION UK
DATES 3 - 14 JUN
FEE 3,750
IT AUDIT
As IT continually evolves, all internal auditors need to understand the implications of IT for their work and need the ability to test the effectiveness of IT systems. This intermediate level course is designed for non IT specialists to develop an IT audit methodology; test the effectiveness of controls over computer systems; assess how they can use computers in their work. It considers the security aspects applied to hardware, software and the environment and gives practical guidance on how to plan and carry out IT system audits. It looks at how to use IT packages to interrogate and manage an organisations data and the practical application of Microsoft tools to aid the audit environment. It also includes the principles for IT systems development and testing these prior to implementation. Who will benefit? Internal auditors, audit managers, risk and IT specialists who need to apply existing knowledge of audit principles in an IT-enabled environment. How you will benefit you will be able to: review and assess the organisation and management of IT facilities identify areas of risk in IT systems and infrastructures perform audits on systems under development conduct IT security and controls reviews develop an IT audit plan
LOCATION UK
FEE 3,750
www.crownagents.com/training 25
LOCATION UK
DATES 12 - 16 Aug
FEE 1,950
FEE 1,950
LOCATION UK
FEE 3,750
26
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 11 - 22 Nov
FEE 3,750
LOCATION UK
DATES 21 - 25 Jan
FEE 1,950
www.crownagents.com/training 27
Working in very different markets Crown Agents has the experience of partnering with clients to refine and rethink business processes to ensure best use of existing resources.
28
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 19 - 23 Aug
FEE 1,950
LOCATION Dubai UK
LOCATION UK
DATES 15 - 26 JUL
FEE 3,750
www.crownagents.com/training 29
LOCATION UK
DATES 19 - 23 Aug
FEE 1,950
LOCATION UK
FEE 1,950
30
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 5 - 9 Aug
FEE 1,950
TAILORED TRAINING
All courses in Business Performance Optimisation can be tailored to meet the needs of your organisation. A sample of subjects available as custom designed projects in this area include; Business Process Re-engineering Managing ICT Projects Change Management Some of the tailored training Crown Agents has conducted in this area includes; Customised training in IT Change and Project Management for a National Insurance Agency in West Africa Change Management for a large Customs Department Please contact us to discuss your specific requirements
www.crownagents.com/training 31
SPECIALIST SKILLS
Effectiveness Skills
Specialist Skills
Every day, Crown Agents uses its expertise in supply chain management, public financial management, banking and investment management in client projects around the world. We draw upon this experience to provide our clients with unique training and capacity development with the emphasis on application of knowledge and practical solutions rather than just theories. We are able to use our own in-house experts to deliver our courses, bringing in external consultants and guest speakers to complement your learning.
32
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
Crown Agents is one of the worlds leading organisations in procurement and supply chain management. By sharing our experience, knowledge and skills, we make an immediate and sustainable difference to individuals and organisations.
Chartered Institute of Purchasing & Supply (CIPS) recognition of Crown Agents Qualification courses: Crown Agents qualification courses are recognised by CIPS*. Attendance on all Crown Agents procurement courses can count towards CPD points for current CIPS members.
Crown Agents Qualification Courses Clients who successfully complete the course assessments for our qualification courses will receive a qualification which is validated and awarded by the Scottish Qualifications Authority (SQA). This qualification is comparable to the level of a UK Higher National Diploma.
*This information is correct at time of printing. CIPS will be conducting a revalidation exercise during the course of 2013.
www.crownagents.com/training 33
LOCATION UK UK
LOCATION UK
DATES 5 - 16 Aug
FEE 3,950
FUNDAMENTALS OF PROCUREMENT
In a world of tighter constraints on organisational finances and the increasing demands of end users, the importance of effective procurement is increasingly recognised. This course raises awareness of the value of effective procurement and helps to develop key skills for those within and interfacing with the procurement function. Who will benefit? Those new to the role of procurement, as well as stakeholders from other business functions which interface with procurement, including, functional managers, accounts, finance, audit and technical staff. It will also be beneficial to supplier staff. How you will benefit you will be able to: develop basic skills needed for contributing to efficient and effective supply chain management understand the principles and importance of effective and efficient procurement engage at all stages of the procurement cycle from identification of need to the ultimate disposal of assets identify the risks inherent in the procurement cycle understand the implications of and ensure compliance with procurement law
LOCATION Tanzania
DATES 10 - 14 JUN
FEE 1,950
34
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK Dubai
LOCATION Tanzania
DATES 11 - 15 Mar
FEE 1,950
www.crownagents.com/training 35
LOCATION UK Dubai
SUCCESSFUL TENDERING & CONTRACT MANAGEMENT FOR WORKS & CONSULTANCY SERVICES
Strong planning, tendering and management skills are essential to ensure procurement goals are achieved. Producing quality tenders protects organisations against the risks of poor quality, misunderstandings, delays and escalation of costs. This course develops the skills to achieve optimal tendering and contract delivery results. Subjects include identifying the need, procurement planning, writing tender documents, evaluation criteria and specifications, and evaluating responses. Other topics include contract management, record keeping and disposal of assets. Who will benefit? Procurement managers and practitioners involved in the planning, design, issue and evaluation, award and management of contracts for works and consultancy services. How you will benefit you will be able to: prepare plans and develop contract strategies prepare specifications and terms of reference construct comprehensive evaluation criteria and tender documentation implement a transparent tendering process including evaluation of tenders to pre-determined criteria undertake contract management to get the best from your contractors/consultants
LOCATION Kenya
DATES 22 - 26 Apr
FEE 1,950
36
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK Dubai
LOCATION Dubai UK
LOCATION Kenya
DATES 15 - 19 Apr
FEE 1,950
www.crownagents.com/training 37
LOCATION Dubai
DATES 13 - 17 May
FEE 1,950
The course is good and most of the tools and challenges of procurement were analysed. I gained a lot of knowledge from the multi-cultural experiences of the participants.
Participant from Nigerian National Petroleum Corporation on Effective Procurement Strategies for Senior Executives
38
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 7 - 18 Oct
FEE 3,750
LOCATION Dubai UK
www.crownagents.com/training 39
Our courses reflect our unique experience as a consultancy organisation helping governments raise revenue, trade effectively and manage debt and expenditure.
40
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
FEE 3,750
LOCATION UK
FEE 3,750
LOCATION UK
DATES 25 - 29 Nov
FEE 1,950
www.crownagents.com/training 41
LOCATION USA
DATES 15 - 26 Jul
FEE 3,750
42
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 5 - 9 Aug
FEE 1,950
LOCATION UK
DATES 17 - 28 Jun
FEE 3,750
www.crownagents.com/training 43
LOCATION Dubai
DATES 2 - 13 Dec
FEE 3,750
LOCATION UK
DATES 15 - 26 Apr
FEE 3,750
44
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION Dubai
FEE 3,750
LOCATION Dubai
DATES 13 - 17 May
FEE 1,950
www.crownagents.com/training 45
LOCATION Dubai UK
LOCATION UK
FEE 1,950
The in depth knowledge I gained on the course will no doubt change my approach to the subject
Participant from Federal Medical Centre, Gombe, Nigeria on Programme & Performance Budgeting
46
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 21 - 25 Oct
FEE 1,950
LOCATION UK
DATES 13 - 17 May
FEE 1,950
LOCATION UK
DATES 15 - 19 JUL
FEE 1,950
www.crownagents.com/training 47
The design and delivery of our banking, finance and pensions courses draws on the expertise of the companys financial services division comprising Crown Agents Bank and Crown Agents Investment Management.
48
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION UK
DATES 17 - 28 Jun
FEE 3,750
LOCATION UK
DATES 12 - 23 Aug
FEE 3,750
MOBILE BANKING
The mobile banking market continues to attract strong interest in developing countries with the number of subscriptions increasing very rapidly from year to year. Consumer technology remains in high demand and the growth in the number of pilots is accelerating at an ever rising rate. There is also an increasing focus on money transfer and remittances. This course examines the huge potential of this market enabling both operators and decision makers to gain insights into the critical success factors required to create value for both financial institutions and their customers. Who will benefit? Anyone involved in the mobile payments industry, including merchants, banks, financial institutions, central banks, mobile network operators, scheme organisations, regulators, risk managers and policy makers. How you will benefit you will be able to: gain practical knowledge of key processes and concepts in the mobile banking market appraise the current status of the mobile phone market and assess the areas of potential growth in coming years determine how mobile technology can be applied to extend financial services to large segments of the unbanked population identify how financial institutions can create value through exploiting the growth of the market
LOCATION Ghana
DATES 20 - 21 MAY
FEE 875
www.crownagents.com/training 49
INTERNATIONAL PAYMENTS
The volume of international payments is increasing at an extraordinary rate as more and more business is conducted worldwide. This provides exceptional opportunities for financial institutions in terms of achieving processing efficiencies and increased revenues but also presents them with many risks. The course provides participants with a comprehensive foundation for understanding payments in a global context, covering the key principles, concepts, infrastructures, practices and current developments. This course will also show how banks can benefit from the growth in payments, as well as mitigate risks and meet the demands of increased regulation and compliance. Who will benefit? Professionals from financial institutions, central banks, payments systems operators, clearing houses and regulators. It will benefit staff working in a broad range of activities including foreign exchange, payments processing, risk management, clearing and settlement, treasury, back office and audit and control. How you will benefit you will be able to: gain practical knowledge of all key processes and concepts in international payments identify opportunities to achieve increased revenues and further business from international payments achieve efficiencies in this core area of treasury management reduce risk in international payments processes
LOCATION Ghana
DATES 22 - 23 May
FEE 875
FEE 1,950
LOCATION UK
DATES 2 - 13 Dec
FEE 3,750
50
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION Ethiopia
DATES 19 - 21 Aug
FEE 1,300
I am definitely going to share the pensions experiences from other countries that I learnt on the course with my colleagues at work and ensure that the lessons are put to use.
Participant from Pensions & Insurance Authority, Zambia on Pensions: Building a Sustainable Future
www.crownagents.com/training 51
PENSIONS REFORM
An increasing number of countries have initiated reforms of their pension systems. Diversified approaches have been adopted to strengthen retirement security. There has been a trend to open up the pension sector to competition with more private sector players involved and a move away from provision through one organisation. A further feature of reform has been to improve the quality of oversight and strengthen the effectiveness of supervision. This course examines the main trends in pensions reform and the lessons learned from various countries. It also focuses on the challenges of implementation including the migration of existing schemes and re-shaping of state driven schemes. Who will benefit? Legislators, regulators, tax administrators, sponsors, trustees, administrators and providers of services, advisers, investment managers, union officials and all those involved in this vital aspect of public and private sector financial planning. How you will benefit you will be able to: gain knowledge of the various approaches to pension reform guide your organisation when reforming or adopting a new pension scheme strengthen the governance of your schemes contribute to an improvement in the quality of oversight of the pensions industry play an active role in the implementation of the reform process in your country effectively communicate the case for reform of the pensions industry to groups of stakeholders
LOCATION Uganda
FEE 1,400
LOCATION UK
DATES 16 - 27 Sep
FEE 3,750
52
All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
LOCATION Kenya
DATES 3 - 7 JUN
FEE 1,400
www.crownagents.com/training 53
Booking Information
RESERVE YOUR PLACE:
Register your interest online at www.crownagents.com/training
BOOKING INFORMATION
Contact your local Crown Agents representative (please visit www.crownagents.com/training for information)
Contact Crown Agents Headquarters T: +44 (0) 20 8710 6770 F: +44 (0) 20 8770 0479 E: trainingenquiries@crownagents.co.uk
Things to consider
Language
All our open courses are delivered in English; however we may be able to deliver our tailored courses in other languages. Please contact us for more information.
Visa applications
Visas may be required to enter the country in which you are attending a course. Please submit your visa application as early as possible to ensure it can be processed prior to the course starting. To attend a Crown Agents training course in the UK, you require a student visitor visa please ensure you apply for the correct type of visa to avoid any unnecessary delays to your application.
Training venues
UK courses are held at our International Training Centre located at Crown Agents Head Office where we offer modern facilities at the heart of our global operations. For courses outside the UK, we use a number of carefully selected hotels and conference venues.
Accommodation
Our open courses are priced on a non-residential basis enabling participants to choose accommodation to match their needs and budgets. For courses in the UK we are able to provide advice and guidance on discounted accommodation in the local area. Please contact us for more information.
54
For further information or to book your place please contact T: +44 (0) 20 8710 6770 or E: trainingenquiries@crownagents.co.uk
Useful information
Course fees & payment
Fees for our open courses include: Tuition Training materials Certificate of attendance Qualification registration and professional membership fees, where applicable Support and advice from your local Crown Agents office on the application and mobilisation process, where necessary
USEFUL INFORMATION
Cancellations
Please be advised that cancellation charges may apply. For full details please visit www.crownagents.com/training
Substitutions
If you are unable to attend a booked course we will accept a substitute with prior written notice and sponsor or organisation approval.
Transfers
Transfers are permitted at Crown Agents discretion.
Taxes
In most cases for overseas visitors coming on UK courses, UK Value Added Tax (VAT) will not be applied. Please contact us if you need further clarification on this. For courses outside the UK, where applicable, local taxes will be applied at the applicable rates.
Changes to courseS
We reserve the right to make alterations to or cancel a course at any time. In the event of this occurring an alternative course date or course will be offered or a full refund or credit given.
Payment terms
Payment is required in full prior to the course starting. Please visit www.crownagents.com/training for our full terms and conditions.
www.crownagents.com/training 55
Our specialist practitioners work on the ground in over 100 countries, speaking more than 50 languages and many more dialects.
Follow us on: