2013

Seven Tools of TQM

Submitted to: Sir Nabeel Qamar Submitted by: Hina Chimnani (1225146)-MBA (E) Submission Date: 15h September 2013

SHAHEED ZULFIKAR ALI BHUTTO INSTITUTE OF SCIENCE AND TECHNOLOGY

Total Quality Management (TQM) tools help organizations to identify, analyze and assess qualitative and quantitative data that is relevant to their business. These tools can identify procedures, ideas, statistics, cause and effect concerns and other issues relevant to the organizations and enhance the effectiveness, efficiency, standardization and overall quality of procedures, products and work environment. Seven Tools of TQM: 1. 2. 3. 4. 5. 6. 7. Flow Chart Ishikawa Diagram Checklist Pareto Chart Histogram Scatter plot Control Chart

Flow Chart: A flow chart shows the steps in a process i.e., actions which transform an input to an output for the next step. This is a significant help in analyzing a process and divide complex process into simple sub-processes. Also identify where workflow may be blocked, diverted or fluid and also used to identify where the steps needed to remove or added to create the standardized flow. Ishikawa Diagram: Also known as fishbone or cause and effect diagram. It illustrates multiple levels of potential causes (inputs) and ultimate effects (outputs) of problems or issues that may arise in the course of the business. Checklist: A Checklist contains items that are important or relevant to a specific issue or situation. Checklists are used under operational conditions to ensure that all important steps or actions have been taken. Their primary purpose is for guiding operations, not for collecting data. Generally, used to check that all aspects of a situation have been taken into account before action or decision making. Pareto Chart: It used to identify factors that have greatest cumulative effect on the system. It is a simple type of chart created by plotting the cumulative frequencies of the relative frequency in descending order. The Pareto principle suggests that most effects come from relatively few causes. In quantitative terms, 80% of the problems come from 20% of the causes; therefore effort aimed at the right20% can solve 80% of the problems. Generally, used to decide where to apply the initial effort for maximum effect.

Histogram: A Histogram is a graphic summary of variation in a set of data. It enables us to see patterns that are difficult to see in a simple table of numbers. It can be analyzed to draw conclusions about the data set. A histogram is a graph in which the continuous variable is clustered into categories and the value of each cluster is plotted to give a series of bars as above. Scatter plot: A scatter plot is effectively a line graph with no line - i.e. the point intersections between the two data sets are plotted but no attempt is made to physically draw a line. The Y axis is conventionally used for the characteristic whose behavior we would like to predict. It used to define the area of relationship between two variables. Control chart: Control charts are a method of Statistical Process Control, SPC. (Control system for production processes). They enable the control of distribution of variation rather than attempting to control each individual variation. Upper and lower control and tolerance limits are calculated for a process and sampled measures are regularly plotted about a central line between the two sets of limits. The plotted line corresponds to the stability/trend of the process. Action can be taken based on trend rather than on individual variation. This prevents overcorrection/compensation for random variation, which would lead to many rejects.

Example of Flow Chart: (Soneri Bank Selection of TBO)

EDC Email related to TBO Recruitment of Soneri Bank Students form submission to EDC for particular recruitment test EDC (selection of students) for recruitment test Recruitment test

Checking of Tests and announcement of test passed students

Interview Call to test passed students

Interview of selected students

Selection of interviewed students

Call to students for giving the information of Package, Position, and Bond Contract

Contract signed by students and list of final selected students