2/27/2012

Universiti Malaysia Sarawak

FACULTY OF COGNITIVE SCIENCES AND HUMAN DEVELOPMENT COUNSELLING DEPARTMENT

MISS SITI NORAZILAH MOHD SAID

KMC 1083: BASIC HELPING SKILLS

Hope we have fun and learn from one another

OBJECTIVE

Consider this

At the end of this unit, you will be able to:

i) ii) iii) iv) demonstrate understanding of helping concepts identify types of helpers knowing the characteristics of effective helpers identify factors of therapeutic relationship

Share with your friends:

Have you helped anybody in your life? What kind of help did you give? What made you decide to help? What happened to the person? How did you feel about helping? What kinds of help can a person give?

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S.O.S
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What is helping?
A process whereby someone who needs help is being helped by someone who is able to help.

Professional helping is different from normal everyday helping. Professional helping is one way process unlike friendship.

Professional helping requires

someone seeking help someone willing to give help who is trained to help and in a setting that permits help to be received and given in privacy (Hackney & Cormier, 1996)

The helper assists helpee to explore feelings and reactions, gaining insight and make positive changes in his/her life.

Who is the helper?

Who is the helper?

Anyone who assists others to understand, overcome, or deal with external or internal problems.

Anyone who receive assistance/help from others to deal with their concern/issues known as helpee.

3 TYPES OF HELPERS:

a) Non-professionals b) Paraprofessionals c) Professionals

Settings where professional helpers work

Different Helpers
NONPROFESSIONAL HELPERS- interest, have attended seminar or talks on effective communication and helping.

Organizations Human Resource Department Higher educational institutions

Own private clinics

Job placement agencies

PARAPROFESSIONALS received more intensive training in helping on the job or at educational institutions

Hospitals

Schools

PROFESSIONALS specialists who have undergone lengthy training or courses at university level specialized in helping/counselling skills.

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Results of. Helping

Helpee is able to ventilate feelings of pain, emotional disturbance and life experiences that have affected him/her.

By helpers help helpee is able self-reflect, discover potentials and gain insight of self.

Received support for continuous change of acceptable behaviour and gain confidence.

Receiving feedback, making decision and changes in life through helpers facilitation.

What is the difference between professional help and friendship?

Friendship is a two-way process

Professional help means its a one way process

Effective Helpers
Personal qualities (Hackney & Cormier (2001)

Effective Helpers

Good interpersonal skills Self-awareness and understanding Good psychological health

Sensitivity to understanding of racial, ethnic, and cultural factors in self and others Open-mindedness Objectivity Ability to promote clients welfare Ethical behavior Able to deal in affective domain (feeling and emotion), cognitive domain (thinking and intellectual process) and behaviour domain (actions and deeds)

Conceptualization skills

Intervention skills

Culture competence skills

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Characteristics of therapeutic relationship

Purpose of therapy to help resolve clients issues. One way process. Teamwork between client and counsellor toward a mutually agreed goal. Counsellor is there to give support and direction. Specific contract especially on confidentiality. Safety and trust are established, honest disclosure and feedback. Agreement on compensation for counsellor eg: fees (private practice), not gift.

Characteristics of therapeutic relationship

Relationship is confined to the therapy sessions and not overflow to social relationship.

Relationship can be terminated at any time without prejudice by either party.

Termination of counselling relationship can be followed by reference.

Therapeutic Factors of Helping

Therapeutic factors - the activities that seem to be used by all effective helpers with different techniques. 6 common therapeutic factors ( Frank & Frank, 1991):

Maintaining a strong helper/helpee relationship. Increasing helpees motivation and expectation of help Enhancing helpees sense of mystery or self-efficacy. Providing new learning experiences. Raising emotional arousal. Providing opportunities to practice new behaviours.

The professionals

Shared denomenators
All 3 groups need to use effective communication skills in order to establish rapport and trust. To provide effective help they have to use different strategies and approaches which they can get only through specialized training degrees. To differentiate them are the level of training, skills and knowledge.

Psychiatrists

Psychologists

Counsellors

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Helpers self-awareness and understanding

Awareness of own needs.

What have you learned so far?

ACTIVITY 1:
Awareness about your own attitude towards self and others.

Aware of motivation to help.

In 5 minutes time, take a piece of paper and list down 3 things on what have you learned so far with your right partner.

Awareness of own personal strength, limitations and coping skills.

Aware of own feelings.

TASK 1: 1%
Group (2-3 person) Create a wordle which reflect on characteristics of a good helper. Please find more information about wordle at http://www.wordle.net/ Please upload your wordle before at Morpheus. Active participation in MORPHEUS is strongly encouraged- giving feedback on your peers wordle.

What have we discussed on previous hours

Concepts of helping Types of helpers Characteristics of effective helpers Therapeutic relationship