Diritto allo Studio Universitario

Service Charter 2013/14

July 2013 Publication edited by the Communication and Quality Layout by: Leda Lazzerini Photo by: Mauro Agnesoni Collaborated Services of the DSU Tuscany

Dear Student, you are reading our new Service Charter describing what we offer to enrolled Tuscan Universitiy students. In addition, the Charter describes the quality standards that DSU Toscana is committed to providing in its service with compensation in case of failure. DSU Toscana pursues social equality and solidarity principles to extend the range of its services in order to help the most deserving and talented students with limited financial means and permitting them to achieve the highest academic standards. Our main purpose is to support the highest number of students with financial problems guaranteeing rights for a whole student citizenship. This is a commitment you will learn about yourself as you read these pages, and we hope and wish this brochure and DSU Toscana may help you through the academic experience. The President

pag Right to University Education Quality standards User feedback Students recommendations about local services Compliance with indicators Complaint procedure Subsidies Scholarships Services scholarhip International exchange scholarship programmes Special scholarships Scholarships for disabled students Nursing scholarships Info Catering Good, healthy, sustainable Admission Info Halls of Residence Application and Allocation procedures Description Housing allowance 7 13 14 16 17 22 25 27 28 29 30 30 31 32 35 36 37 40 45 46 47 57

Summary

pag Info Culture and sports Info Counselling Courses and workshops Info Support Service Study rooms Internet Looking for a house Transport 59 61 64 67 70 72 75 76 78 79 82

Summary

Right to University Education of the Tuscany

www.dsu.toscana.it
info@dsu.toscana.it
facebook.com/DSU-toscana twitter.com/@DsuToscana

Contatti

Right to University Education

All citizens have the same social dignity and are equal before the law, without distinction of any kind, such as gender, race, language, religion, political opinion, personal or social status. The Republic of Italy is responsible for removing the economic and social obstacles that, by actually limiting the citizens freedom and equality, prevent the human person fully developing and all workers participating in the political, economic and social organisation of the country. Italian Constitution, Article 3

Right to University Education

[] The most deserving and talented students of limited financial resources are entitled to achieve the highest academic levels. The Republic of Italy implements such right by allocating grants, family benefits and other allowances based on the students qualifications. Italian Constitution, Article 34

DSU Toscana is the Azienda per il Diritto allo Studio Universitario della Regione Toscana (tuscan
regional university board fot the right to

University of Florence, Pisa and Siena University for Foreigners of Siena Academy of Fine Arts of Carrara and Florence Music academies and conservatoires of Florence, Livorno, Lucca and Siena

Art School of Florence Translation School of Pisa Italian Accademy of Art, Fashion and design of Florence

IMT (Istitutions Market tecnologies) of Lucca Siena Jazz University

Right to University Education

providing services to students of three- or five-year degree courses, masters degrees, postgraduate courses or specialisation schools, at the following universities:

education),

DSU Toscana allocates benefits to the most deserving and talented students with limited financial resources, based on the students qualifications, and general services to all university students. Grants, accommodation in halls of residence for non resident students, benefits for foreign guest students and for cultural and publishing initiatives are provided on the basis of the students qualifications; while catering services, counselling, housing counselling, discounts for cultural or sporting events are available to all students. The President of the Board is the legal representative of DSU, who chairs the Board of Governors and supervises the Boards management and the achievement of its goals. The Board of Governors at DSU Toscana lays down the goals and programmes that need to be pursued and checks if such goals are achieved. Regional authorities, university leaders and students sit on the Board. The Board of Auditors audits all the records issued by the Board to make sure they meet all accounting and administrative requirements.

Right to University Education

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Boards of DSU Toscana President Marco Moretti presidente@dsu.toscana.it Board of Governors Giovanni M. Avena, Ettore Bucci, Simone Consani, Raffaele Maio, Daniela Galanti, Leonardo Landi, Anna Nozzoli, Antonella Siani cda@dsu.toscana.it Board of Auditors Cesare Cava, Filippo Sani, Fabrizio Zecchi revisori@dsu.toscana.it The Board is based in Florence. Through its local organisational units, it provides its services in the university towns of Florence, Pisa and Siena and in the neighbouring areas (Carrara and Arezzo). The Director, who is appointed by the Board of Governors, is responsible for the financial, technical and administrative management of DSU and has independent organisational, spending and monitoring powers. The Director is assisted by some local managers, in charge of the local organisational units of Florence, Pisa and Siena, and by some area managers in charge of consistent areas.

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Right to University Education

DSU Toscana consists of multiple facilities, which are responsible for the regular operation of the Board, each one within its own jurisdiction. Board of DSU Toscana Director Paolo Vicini direttore@dsu.toscana.it Subsidies Area Manager Rossella Zuffa rzuffa@dsu.toscana.it Residences Area Manager Magda Beltrami mbeltrami@dsu.toscana.it Catering Area Manager Enrico Carpitelli ecarpitelli@dsu.toscana.it Support studentes Area Manager Lucia Fani lfani@dsu.toscana.it Firenze - Viale Gramsci, 36 - 055 22611 Pisa - Piazza dei Cavalieri, 6 - 050 567111 Siena - Via Mascagni, 53 - 0577 760111

Right to University Education

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Quality Standards

DSU Toscana provides financial allowances (by application), canteens and housing, cultural support and counselling, in the attempt to help the students through their academic experience. DSU Toscana is committed to achieving the most efficient management system, without compromising on the performance of its services or on customer satisfaction. To do this, it implements a single quality management system, designed to review, monitor and improve its internal processes; the quality management system was awarded a quality certificate (ISO 9001:2008) in February 2011, as confirmed by an audit in May 2013. All staff are committed to implementing and maintaining the quality management system and improving its effectiveness. In addition, DSU Toscana promotes user feedback systems and the fulfilment of its quality standards, pursuant to Civit resolution no. 3/2012.

Quality Standards

User feedback
Student satisfaction and quality standards are regularly reviewed through surveys, questionnaires

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and the students feedback. Such feedback may be sent to the local students council through the mailboxes in the canteens. Feedback is pooled together at quarterly intervals and then disclosed in a public report, available at the service and posted on the website, www.dsu.toscana.it. All users may send in their comments and suggestions, using the online form at www.dsu.toscana.it or by filling in a hardback form and sending it to the Quality Service. The Board will reply within 30 days of reception of any such feedback.

Such feedback will enable the Board to get better, locate any criticality and correct it through the implementation of corrective/preventive actions, give timely responses and be more tuned in with the students actual needs.

Quality Service Coordinator O. Fantoni qualita@dsu.toscana.it Piazza dei Cavalieri, 6 - 56126 Pisa

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Quality Standards

Direct, interactive and functional relations with DSU Toscana as well as with other university students can also be held through the Boards Facebook profile. DSU Toscanas page on the popular social network is public and is managed by the Boards Communication Service, which chairs its discussions and regularly updates its contents.

Students recommendations about local services

The quality standards and the provision of local services are regularly monitored by the local students councils. Each area is supervised by a council, composed of 7 students who are elected in each university when renewing the students boards. The presidents of such local councils sit on the Board of Governors. Local students councils Firenze - cts.fi@dsu.toscana.it Pisa - cts.pi@dsu.toscana.it Siena - cts.si@dsu.toscana.it

Quality Standards

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The local council members are also members of the regional students council, the body that ensures students are involved and take part in the Tuscan Regional general services in support of the right to education.

Compliance with indicators

The guidebook describes what DSU Toscana does for the university students: it lists the quality standards of each service that the Board is committed to offering and that can be reported and refunded if found to be lacking. Actually, the students who use such services may ask the Board for a flat-rate compensation if they find such service to be inadequate, inconsistent or unable to meet the quality indicators set out for each one of them (as specified at the end of the presentation of each service and summed up in the table below). Only the students who use such services and are regular students of Tuscan universities can submit such claims.

Claims must be sent in writing within one week of

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Quality Standards

the day on which the failure has occurred, by filling in a special complaint form at www.dsu.toscana. it, Quality section, or by filling in the form that can be downloaded from the Quality section and sent to the Quality and Safety Service of DSU Toscana, to: qualita@dsu.toscana.it. In addition to the applicants name, surname, permanent and/or temporary address, contact details and matriculation number, the applicant must also provide a detailed description of the service which allegedly failed to meet the indicator/s and the date on which the event happened. The Board will investigate the event and will eventually make a refund. Such refund will only concern the noncompliance of the service with the specific standard, not the damage or inconvenience it may have caused to the student. Compensation is forfeited if compliance with the standard has been prevented by some force majeure circumstance (for instance, strike), which will however be notified to the students. Every six months, each sector submits to Quality Service the outcomes of the quality standards control. The report will be posted on the website www.dsu.toscana.it. Refundable quality indicators and the compensation procedure are described below.

Quality Standards

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Service

Quality standard

Compensation

Timeliness

ublication of final listings by the deadline stated in the call* *Note that such Standard is related to the Regional authorities notice of available funds Timeline for review of appeals against interim listings of grants, from the day after the submission deadline to the publication of the final listings: 30 workdays

3 free yogurt and fruit boxes

Timeliness

3 free yogurt and fruit boxes

Monetary compensation

Timeliness

Delivery* of the monetary share of the grant to students of the 2nd year and above, by the deadline stated in the call. *Delivery means the date of the order of payment by the Treasury. Note that such Standard depends on availability of transfers

3 free yogurt and fruit boxes

Timeliness

Delivery* of the second instalment of the monetary share of the grant to 1st-year students by the deadline stated in the call, depending on the date of submission of the self-certification of merit-based eligibility (date of the order of payment by the Treasury) * Delivery means the date of the order of payment by the Treasury

3 free yogurt and fruit boxes

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Quality Standards

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Caretaking on the days and at the times stated at www.dsu.toscana.it for manned facilities, except on regularlynotified closing days or holidays Purchase of a board game for students living in Daily cleaning of communal areas Purchase of a book for students living in Submission of the Deposit Return Application to the Accountancy Service within 15 days of leaving the accommodation, subject to extra charges for damage (if checkout falls on the last deadline of such benefit and the new listing-management process, the deadline might be missed) 3 free yogurt and fruit boxes Delivery of the accommodation kit within five workdays of the date of application 3 free yogurt and fruit boxes

Quality Standards

Continuity

Continuity

Halls of residence

Timeliness

Timeliness

Continuity and Consistency

Daily provision of the service at the right opening and closing times, except on regularly-notified closing dates or holidays, or in exceptional circumstances for which the Service is not responsible (e.g. strikes) 3 free meals or 3 free yogurt and fruit boxes for scholarship holders Availability of gluten-free meals in the canteens offering such service, on the terms laid down at www. dsu.toscana.it 3 free meals or 3 free yogurt and fruit boxes for scholarship holders

Catering

Equality

Equality and Continuity Availability of vegan meals during opening times

3 free meals or 3 free yogurt and fruit boxes for scholarship holders

Counselling

Timeliness

Replying to enquiries within 5 workdays, through the email addresses: orientamento.fi@dsu.toscana.it orientamento.pi@dsu.toscana.it orientamento.si@dsu.toscana.it Rrewiew of applications for funds, facilities and patronages in support of student groups within 30 workdays of deadlines.

3 free tickets for a scheduled show

Timeliness

In addition to such funds, availability of a room to organise an event

Culture

Timeliness

Allocation of areas to students associations and groups within 30 days of application * * such standard depends on the actual availability of such areas

Purchase of newspapers for one week, for students associations and groups

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Quality Standards

Complaint procedure
Article 1 Purposes In promoting the Service Charter (pursuant to Legislative Decree 150/2009 and Civit resolutions no. 88/2010 and no. 3/2012), the Azienda Regionale per il Diritto allo Studio della Toscana (hereinafter referred to as the Board) has laid down the quality standards it aims to meet in the provision of its services: they entitle users to submit a complaint and receive flat-rate compensation should they find such standards are not met. Article 2 Eligibility for compensation Only those students who use the services hereunder and who regularly attend Tuscanys regional universities and university facilities may apply for compensation. Article 3 Quality standards The Board has laid down the quality standards it aims to meet in the provision of its services to target users: if unmet, users are entitled to file a complaint and claim compensation. Such standards are those listed in the Quality section of the Service Charter as well as in the Quality section of the Boards website at www.dsu.toscana.it.

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Article 4 Complaint procedure If eligible under Art. 2 of this procedure, users who find that a service provided by DSU Toscana fails to meet the indicators listed above at Art. 3 may file a complaint and claim compensation. Applications must be sent in writing within one week of the day the standard is unmet, by filling in the specific complaint form that can be found in the Quality section of the website, www.dsu.toscana.it, or by filling in the specific form that can be downloaded from the Quality section of the website and sent to the Quality and Safety Service of DSU Toscana: qualita@ dsu.toscana.it. As well as the applicants name, surname, permanent and/or temporary address and matriculation number, the applicant must provide a detailed description of the service that failed to meet the indicator/s and the date on which such failure occurred. Article 5 Complaint review

The Quality and Safety Service will respond within fifteen days of reception of the complaint and will contact the faulty service to investigate the extent and grounds of the reported failure. If the complaint is found to be objectively grounded, then the Quality and Safety Service will send a letter to the applicant within seven days of the investigation, stating

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Quality Standards

what compensation will be granted and how to get it. The Quality Service will write to the applicant by the above deadline even if the reported event is found to be ungrounded and, as such, non refundable. Article 6 Protective measures Compensation will only be granted for failure to abide by the specific standard/s listed above at Art. 3, and not for any consequential damage or inconvenience. No compensation will be granted if the failure to meet the standard is due to a force majeure circumstance, such as natural events, unscheduled maintenance, safety problems, breakdowns of machinery, technical failures, which will be notified to the users on the Boards usual terms.

Quality Standards

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Subsidies

Deserving university students of limited financial resources may have access to several forms of subsidies, which are allocated on the basis of the students qualifications. Subsidy tenders are called once a year and can be viewed at www.dsu.toscana.it. The main tenders may be applied for online. Subsidies are paid at the deadlines stated in the call, by transfer to the students current account or on a prepaid card or by payment order to any branch of the Boards treasurer. The most important form of subsidy offered by the Board to bear the costs incurred by the students to achieve their academic qualifications is a scholarship. DSU Toscana provides other forms of subsidies as well, as listed below, and can provide extra financial support in special circumstances.

Subsidies

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Scholarships
Scholarships consist of a sum of money and a number of free services, which are allocated on the basis of specific financial requirements or merit. Scholarship holders are given free access to the Boards catering facilities while non resident students are given accommodation, provided they are eligible and have submitted an application to such end (subject to availability). In addition, scholarship holders are exempted from payment of the regional tax for the right to university education and from any tuition tax or fee, as the case may be. Subsidy tenders are published in July every year. Tenders are open to students who are regularly enrolled for their first qualification in a three- or five-year degree course, postgraduate course or masters degree in a Tuscan university, academy, conservatoire or institute for advanced education. Merit-based requirements per year and per course are laid down in the call.

Financial requirements means that the students

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Subsidies

Eq uivalent Financial Status Indicator (ISEEP) and Equivalent Assets Indicator (ISPEP) must fall within the range set forth by the regional authorities, as also stated in the call. Specific merit-based and income-based requirements have been laid down for disabled students, whose disability is listed in Act no. 104/92 or is rated at 66% or more. Applicants must fill in the online application form at www.dsu.toscana.it and follow the submission procedure. The deadline for submission is September (November for postgraduate students): the exact deadlines are listed on the call. The extent and benefits of the scholarships, usually paid in two instalments, depend on the students ISEE bracket and place of residence: resident, commuter or non-resident.

Subsidies

Services Scholarship
DSU Toscana provides facilities such as canteen, means of transport and didactic materials to students eligible with general requirements for

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ordinary scholarship but with highier levels of ISEEPISPEP. Canteen aid consists in one free meal for six or twelve months respectively for semiannual or annual scholarship holders. Means of transport and didactic materials aids cover only a part of the whole costs. Every student can apply for ordinary and services scholarship at the same time within the limits of the Announcement 2013/2014.

International exchange scholarship programmes

Scholarship holders receive financial support to take part in the international exchange programmes implemented by their courses (e.g. Socrates-Erasmus...). The maximum amount is 1,900.00 for a 10-month stay, or proportionally less for shorter stays. While staying abroad, such amount is supplemented by the value of the services (canteen and/or housing) the students would have been able to use for free as scholarship holders.

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Subsidies

Such extra support is granted just once per academic level.

Special scholarships
Students who unexpectedly or suddenly find themselves in straitened circumstances (e.g. redundancy, unemployed family members, the students or a students relative falling ill...) may apply for a special scholarship. They must document such straitened circumstances in their applications. Students who have been awarded other financial measures by DSU or other Italian boards or other boards of the students native country for the same academic year may not apply for such special scholarships. In addition, such special scholarships are provided just once per academic course.

Subsidies

Scholarships for disabled students

Scholarship for disabled students include financial benefits and/or free services (canteen and housing) supplied by DSU to disabled students whose disability is listed under Act 104/92 or rated

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at 66% or more, provided they do not receive any other financial support.

Nursing scholarships
Nursing scholarships are financial aids for nursing students of a Tuscan university. They are allocated on the basis of specific merit requirements and are compatible with the allocation of other scholarships. Calls are published every year, usually in September, and have different deadlines, depending on the students performance. Such scholarships are paid within 2 months of the deadline, as stated in the call.

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Subsidies

Info

Subsidies Area Manager - Rossella Zuffa Firenze: Service Coordinator - C. Giatti borse.fi@dsu.toscana.it Viale Gramsci, 36 055 2261234-239-308-310-311 Tuesdays, Wednesdays, Thursdays 10:00-13:00 Viale Morgagni, 51 - 055 2261347-349 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Via Miele, 3 - 055 2261357-358-363 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Siena: Service Coordinator - C. Galgani borse.si@dsu.toscana.it Via Mascagni, 53 - 0577 760839 Monday to Thursday 10:00-13:00;15:00-17:00 Friday 10:00-13:00

Subsidies

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Subsidies Area Manager - Rossella Zuffa Arezzo: Service Coordinator - C. Galgani arezzo@dsu.toscana.it Via Laschi, 26 - 0575 35981 Monday to Friday 9:00-13:30 Tuesdays and Thursdays 15:00-17:00 Pisa: Service Coordinator - P. Masoni borse.pi@dsu.toscana.it Piazza dei Cavalieri, 6 - 050 567362-363-505 Monday to Thursday 10:00-13:00; 15:00-17:00 Friday 10:00-13:00 Carrara: Service Coordinator - E. Beisso carrara@dsu.toscana.it Via Roma, 1 - 0585 776035 c/o Accademia di Belle Arti Mondays 10:00-12:00; 15:00-17:00 Tuesdays and Wednesdays 10:00-13:00 Thursdays 10:00-13:00 - 15:00-17:00 Fridays 10:00-13:00

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Subsidies

34
Compensation
3 free yogurt and fruit boxes 3 free yogurt and fruit boxes 3 free yogurt and fruit boxes 3 free yogurt and fruit boxes

Subsidies

Refundable quality indicators

Timeliness

ublication of final listings by the deadline stated in the call* *Note that such Standard is related to the Regional authorities notice of available funds

Timeliness

Timeline for review of appeals against interim listings of grants, from the day after the submission deadline to the publication of the final listings: 30 workdays

Timeliness

Delivery* of the monetary share of the grant to students of the 2nd year and above, by the deadline stated in the call. *Delivery means the date of the order of payment by the Treasury. Note that such Standard depends on availability of transfers

Timeliness

Delivery* of the second instalment of the monetary share of the grant to 1st-year students by the deadline stated in the call, depending on the date of submission of the self-certification of merit-based eligibility (date of the order of payment by the Treasury) * Delivery means the date of the order of payment by the Treasury

Catering

DSU Toscana has several catering facilities (some of them are run by DSU, others have been contracted out to private firms) where university students may take their meals at affordable prices.

Good, healthy, sustainable

Excellent food, health consciousness and environmental sustainability are the choices made by DSU Toscana for its canteens, where meals reflect health concerns as well as cultural and religious choices. DSUs canteens offer a wide range of wellbalanced menus, with organic and locallysourced ingredients. Optionally, lots of canteens can provide coeliac students with gluten-free meals. Users may look at the ingredients of each food before choosing their meals. In addition, tastings of local products and themed menus enable the students to discover or learn more about traditional foods. Using ceramic dishes and steel cutlery sanitised in strictly hygienic conditions reduces the use of disposable plates and cutlery, so waste is kept to

Catering

36

a minimum. In addition, all directly-run canteens implement a separate collection scheme, an effective eco-friendly gesture.

Admission
A special magnetic card is required for access to the canteen. In Florence the canteen card is issued by the public office of Viale Morgagni 51 and Via Miele 3; in Pisa and Siena, students only need to use their universitys magnetic badge, but DSU Toscana may issue a temporary magnetic card to first-year students, to specific user groups, or to replace a lost/damaged university badge. Canteen cards Siena Via Bandini, 47 - 0577 226207 Monday to Thursday 8:30-11:00; 15.00-17.00 Firenze Viale Morgagni, 51 - 055 2261325-347-349 Viale Miele, 3 - 055 2261357-358 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays, Thursdays 14:30-17:00 Friday 8.30-11.00

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Catering

Canteen cards Pisa Via Martiri, 7 - 050 550200 Monday to Sunday 11:30-14:30 Piazza dei Cavalieri, 6 - 050 567426 Tuesdays, Thursdays 15:45-17:45 Via Betti - 050 541020 Via Cammeo, 51 - 050 567785 Mondays, Fridays 11:30-14:30 Carrara Via Roma, 1 - 0585 70585 c/o Accademia di Belle Arti Mondays 10:00-12:00; 15,00-17.00 Tuesdays, Wednesdays 10:00-13:00 Thursdays 10:00-13:00 - 15:00-17:00 Fridays 10:00-13:00 In DSU-run canteens, users may pick and mix different foods at each meal. Such meals may be large meals, consisting of a pasta dish, a main course, a side dish, a piece of fruit or yogurt or dessert, bread and a drink (unless differently provided by other facilities), plus meals consisting of a single dish, yogurt or

Catering

38

dessert, a piece of fruit, bread and a drink or small meals, consisting of a pasta dish or a main course, a side dish, a piece of fruit or yogurt or dessert, bread and a drink. Some canteens offer different, alternative menus to cater to a wide range of tastes (pizza, sandwiches, salads), including a takeaway option. Rates depend on the type of user and type of meal, as listed at: https://areastud.dsu.toscana.it Such service is free for scholarship holders; for other students, rates depend on the ISEE bracket. DSU may authorise other parties to use its canteens at specific rates. Meals are paid for at checkout, at the end of the line: cash in the canteens of Florence and Siena, by card in the canteens of Pisa (the magnetic card is topped up at a special machine located near the canteen or by text message or online, using a credit card or a prepaid card: http://ricarichiamoci.dsu.toscana.it)

DSU Toscana is implementing an electronic method of payment for all the local organasational units based on the sanitary card.

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Catering

Info
Catering Area Manager - Enrico Carpitelli Firenze - ristorazione.fi@dsu.toscana.it Service Coordinators M. Viviano, L. Vella Pisa - ristorazione.pi@dsu.toscana.it Carrara - carrara@dsu.toscana.it Service Coordinators M.L. Toncelli, F. Puntoni Siena - ristorazione.si@dsu.toscana.it Service Coordinator S. Alessi A list of the main public canteens of Florence, Pisa and Siena can be found below. For a list of other catering facilities near the universities or for detailed information about opening times, menus, admission and special agreements, visit www.dsu.toscana.it.

Catering

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DSU Toscanas canteens Firenze Mensa Calamandrei Viale Morgagni, 51 Monday to Saturday, lunch and dinner Coffee.To Viale Morgagni, 51 Monday to Friday, lunch Bar available Mensa Caponnetto Via Miele, 2 Monday to Friday, lunch and dinner Saturday, lunch Bar Novoli Viale delle Pandette Monday to Friday, lunch Bar available Mensa SantApollonia Via Santa Reparata, 12 Monday to Sunday, lunch and dinner Bar available Mensa Santa Marta Via Santa Marta Monday to Friday, lunch Bar available

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Catering

DSU Toscanas canteens Pisa Mensa Martiri Via Martiri, 7 Monday to Friday, lunch and dinner Saturday and Sunday, lunch Mensa Betti Via Betti, 7 Monday to Friday, lunch all day long Mensa Cammeo Via Cammeo, 51 Monday to Friday, lunch Saturdays, dinner Mensa I Praticelli Via Berchet, 40 San Giuliano Terme Monday to Sunday, lunch and dinner Bar available Mensa Campus Studi del Mediterraneo Via del Seminario, 790 (Lucca) Monday to Friday, lunch Bar available Mensa Carrara Via Cavour, 49 Monday to Saturday, lunch and dinner

Catering

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DSU Toscanas canteens Siena Mensa Bandini Via Bandini, 47 Monday to Friday, lunch and dinner Mensa SantAgata Via SantAgata, 1 Monday to Sunday, lunch and dinner Bar available Mensa S. Miniato Via De Nicola, 9 Cafeteria Monday to Saturday, lunch and dinner Sundays, lunch Lunch bar Monday to Saturday, lunch only Bar available Cafeteria Via Mascagni, 53 Monday to Friday 8:00 - 20:00 Saturdays, Sundays 14:00 - 20:00

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Catering

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Compensation
3 free meals or 3 free yogurt and fruit boxes for scholarship holders 3 free meals or 3 free yogurt and fruit boxes for scholarship holders 3 free meals or 3 free yogurt and fruit boxes for scholarship holders

Catering

Refundable quality indicators

Continuity and Consistency

Daily provision of the service at the right opening and closing times, except on regularly-notified closing dates or holidays, or in exceptional circumstances for which the Service is not responsible (e.g. strikes)

Equality

Availability of gluten-free meals in the canteens offering such service, on the terms laid down at www.dsu.toscana.it

Equality and Continuity

Availability of vegan meals during opening times

Halls of Residence

The distance between ones place of residence and the university premises can be a social and economic obstacle which may undermine the right to university education and is a factor that can really stand in the way of ones studies. DSU Toscana relieves the inconvenience of living far from the place where one would like to study and helps students attend their university courses by giving them accommodation in its own facilities, subject to application and availability.

Application and Allocation procedures

Non-resident students who meet all financial and merit requirements, as detailed in the call published in July every year and expiring in September, may apply for accommodation in a hall of residence. Calls are posted on www.dsu.toscana.it. Students who are awarded accommodation, subject to application, are convened by a notice posted on DSU website and given sleeping accommodation for one; they have to pay a deposit , which is given back on leaving the accommodation, net of any reported damage or debt with DSU.

Halls of Residence

46

Accommodation is free for scholarship holders and is allocated for a specific time, as stated in the call (six-month scholarship holders received free accommodation for six months if eligible and can use it for a further six months at a cost). Accommodation is available for eleven months a year and is closed in August. Some accommodation facilities may be closed for Christmas and Easter. If they need (subject to documented evidence), regularly-housed students may ask to stay in DSUs accommodation facilities even when closed, at the rate stated in the call.

Description

DSU Toscana runs sleeping accommodation for over 4,000 people in its halls of residence in Florence, Pisa, Siena, Carrara and Arezzo, in areas that are fairly well connected to the university facilities.

Such halls of residence offer different forms of accommodation (single rooms, double rooms, studios, two-room flats or larger flats) and have

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Halls of Residence

communal relaxing.

areas

for

reading,

studying

and

Part of the accommodation is accessible to disabled students and their attendants. Some halls of residence have a few guestrooms for short stays. In addition, accommodation that has not been allocated to anyone or is temporarily unoccupied can also be used as guestrooms. Several halls of residence offer a daily caretaking service, which is responsible for manning the halls and reporting any damage to the halls or equipment. Some facilities are served by a nearby student restaurant. Lots of halls of residence offer Internet access through a wireless network or through the universitys network, and some of them have computer rooms as well. Students living in the halls of residence are responsible for the daily cleaning of their rooms. The Boards staff inspect the rooms at regular intervals to see if they are tidy and well kept. Communal areas are cleaned daily by designated staff.

Halls of Residence

48

A lot of hall of residence hold coin washing and dryer maschines. The opening of new hall of residence will permit us to increase the number of beds for the future. Tuscanys halls of residence and a summary of the services available in such facilities or nearby are listed in the Table below. The yellow highlighted hall of residence will be opened at Florence and Pisa during the 2013/2014.

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Halls of Residence

50
Bar Flat Gym Rooms Internet Laundry Canteen Study room Computer room Sleeping accommodation TV cinema room 26 226 31 504 249 95

Halls of Residence

Hall of residence

Arezzo - Laschi Via Laschi, 24 0575 35981

Carrara - ex caserma Dogali Via Cattaneo, 8/10

Firenze - Calamandrei e ATER Viale Morgagni, 51 055 42811

Firenze - Caponnetto Via Miele, 3 055 2261368

Firenze - Il Cipressino Via Fanfani, 2 055 2261400

Firenze - Luzi Piazza Dallapiccola, 6 055 3245386

Bar

Flat

Gym

Rooms

Internet

Laundry

Canteen

Study room

Computer room

TV cinema room

Sleeping accommodation

Hall of residence

Firenze - Salvemini Piazza Indipendenza, 15

107 45 98 8 9 34

Firenze - San Gallo Via San Gallo, 58 055 2261410

Firenze - Varlungo Via di Varlungo, 8 055 2261380

Firenze - Villino Bianca Via Pisana, 165 055 705868

Firenze - Via della Pace Via della Pace, 14 Sesto Fiorentino

Firenze - Spazio Reale Via San Donnino, 6 055 899131

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Halls of Residence

52
Bar Flat Gym Rooms Internet Laundry Canteen Study room Computer room Sleeping accommodation TV cinema room 113 6 230 48 145 170

Halls of Residence

Hall of residence

Monteriggioni (SI) - Tognazza Via Cassia nord, 112/A 0577 761100

Monteriggioni (SI) - Uopini Via Cassia nord, 3 0577 762000

Pisa - Campaldino Via Tagliamento, 24

Pisa - Don Bosco Via Don Bosco, 3 050 567700

Pisa - Fascetti Piazza dei Cavalieri, 6 050 567358

Pisa - Gambacorti Lungarno Gambacorti, 6

Bar

Flat

Gym

Rooms

Internet

Laundry

Canteen

Study room

Computer room

Sleeping accommodation

TV cinema room

Hall of residence

Pisa - Garibaldi Via Garibaldi, 64 050 567060

46 116 100 81 811

Pisa - Mariscoglio Via Venezia Giulia, 2 050 567000

Pisa - Nettuno Lungarno Pacinotti, 33 050 567596

Pisa - Rosellini Via Rosellini, 6

S. Giuliano Terme (PI) - I Praticelli Via Berchet, 40 050 87581

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Halls of Residence

54
Bar Flat Gym Rooms Internet Laundry Canteen Study room Computer room Sleeping accommodation TV cinema room 119 382 63 100 62

Halls of Residence

Hall of residence

Siena - Bandini Viale Sardegna, 33 0577 761900

Siena - De Nicola Via De Nicola, 9 0577 761600

Siena - Fontebranda Via di Fontebranda, 41 0577 760600

Siena - Mattioli Via Mattioli, 8 0577 760500

Siena - Piccolomini Via Piccolomini, 61 0577 760400

Bar

Flat

Gym

Rooms

Internet

Laundry

Canteen

Study room

Computer room

Sleeping accommodation

TV cinema room

Hall of residence

Siena - Porrione Via del Porrione, 114 0577 760300

57 51 137 68 155

Siena - San Marco Via San Marco, 98 0577 760700

Siena - Sperandie Via delle Sperandie, 33 0577 760200

Siena - Tolomei Via Tolomei, 7 0577 761100

Siena - XXIV Maggio Viale XXIV Maggio, 43 0577 761100

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Halls of Residence

56
Bar Flat Gym Rooms Internet Laundry Canteen Study room Computer room Sleeping accommodation TV cinema room 75 39 91 82 54 32

Halls of Residence

Hall of residence

Firenze - Calenzano Via Sandro Pertini, ang. Via Nova

Firenze - Val di Rose Via Mario Lazzerini Sesto Fiorentino (FI)

Firenze - Mezzetta Via del Mezzetta 9/9

Firenze - Padiglione 38 Via di San. Salvi, 12

Pisa Via Francesco da Buti

Carrara - Sandra Bruschi Piazza Gramsci

Housing allowance
Students who have been awarded accommodation through the tendering procedure receive free sleeping accommodation in one of DSU Toscanas halls of residence. If no accommodation is available in such halls of residence, they receive housing allowance to cover all or part of the cost incurred when DSU Toscanas halls of residence are unavailable. Applications for housing allowance can be sent from the day of publication of the temporary housing lists until the deadline, as stated in the call. Housing allowance is paid until the student is called to DSUs accommodation facility. To be eligible for housing allowance, applicants must produce copy of their leases. In compliance with BoG resolution no. 64/11, housing allowance is granted in the following cases: Case A The applicant shows a lease signed by a family member (parent or sibling);

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Halls of Residence

Case B The applicant shows a deed whereby he/she takes over someone elses lease, provided such deed has been properly signed by both parties and filed; Case C The applicant shows a lease signed by another student, in which the applicant is named in the lease as the person entitled to live there and pay his/her share of the rent; Case D The applicant shows an agreement entered into with a religious institute, the so-called Contratto di Ospitalit. Such agreement lays down the terms and conditions of accommodation and is signed by both parties.

Halls of Residence

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Info

Residences Area Manager - Magda Beltrami

Firenze: Service Coordinator - G. Cioffi residenze.fi@dsu.toscana.it Viale Morgagni, 51 - 055 2261322- 321 Monday to Friday 9:00-13:30; 14:00-16:00 Pisa: Service Coordinator - G. Lacerra residenze.pi@dsu.toscana.it Piazza dei Cavalieri, 6 - 050 567402-403 Monday to Friday 10:00-13:00 Monday to Thursday 15:00-17:00

residenze.si@dsu.toscana.it Via Mascagni, 53 - 0577 760807-834 Monday and Wednesday 10:00-13:00;15:00-17:00 Tuesday and Thursday 10:00-17:00 Friday 10:00-13:00 Carrara: Service Coordinator - E. Beisso carrara@dsu.toscana.it Via Roma, 1 - 0585 776035 c/o Accademia di Belle Arti

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Halls of Residence

Siena: Service Coordinator - S. Bibbiani

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Compensation
Purchase of a board game for students living in Purchase of a book for students living in 3 free yogurt and fruit boxes 3 free yogurt and fruit boxes

Halls of Residence

Refundable quality indicators

Continuity

Caretaking on the days and at the times stated at www .dsu. toscana.it for manned facilities, except on regularly-notified closing days or holidays

Continuity

Daily cleaning of communal areas

Timeliness

Submission of the Deposit Return Application to the Accountancy Service within 15 days of leaving the accommodation, subject to extra charges for damage (if checkout falls on the last deadline of such benefit and the new listing-management process, the deadline might be missed)

Timeliness

Delivery of the accommodation kit within five workdays of the date of application

Culture and sports

Practising sports, as well as attending, planning and organising cultural events, are factors that can enrich ones academic experience, encouraging the cultural and social integration of the student inside DSU Toscana. DSU Toscana supports the production of such events by sponsoring students associations and promotes the students attendance of such events by offering discounts or other special offers to individual students. A call for tender is published once a year to allocate funds to the students associations for cultural events, activities and publications. Support is given to a wide range of activities, from cinema to theatre, from music to dancing, from the launch of specialist journals to art exhibitions. Students groups/associations may ask to be allocated a DSUs area for the promotion of activities that provide opportunities for socialisation, exchanges, personal growth and teamwork. In partnership with other local bodies, DSU Toscana promotes or takes part in the development of specific cultural events for individual students, such as guided tours of the city

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or its surroundings, music festivals, Remembrance Day events. In addition, it offers special discounted rates for local events: shows, concerts, musicals, opera, ballet shows, film premieres, art film festivals, other festivals, exhibitions. There are different ways to have access to such special discounted rates, depending on agreements with the event organisers; they can be consulted at www.dsu.toscana.it. Usually, students have a 50% discount on cinema and theatre tickets through DSU Toscana, while students of any Tuscan university, without distinction, can take part in the initiatives organised by the Florence, Pisa and Siena units. As to sports, DSU Toscana is a partner of the University Sporting Centres (CUS), encouraging the student partecipation in various sports at discounted rates.

For information about the activities and events that are available to students at discounted rates or to apply for subsidies, visit the Culture and Sports section of www.dsu.toscana.it.

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Culture and sports

Info

Support studentes Area Manager - Lucia Fani

Firenze: Service Coordinator - A. Mattiuz cultura.fi@dsu.toscana.it Viale Gramsci, 36 055 2261310-311 Tuesdays, Wednesdays, Thursdays 10:00-13:00 Viale Morgagni, 51 - 055 2261347-349 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Via Miele, 3 - 055 2261357-358 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Pisa - Carrara: Service Coordinator - E. Beisso Pisa cultura.pi@dsu.toscana.it Piazza dei Cavalieri, 6 - 050 567505 Monday to Friday 10:00-13:00 Monday to Thursday 15:00-17:00 Carrara carrara@dsu.toscana.it Via Roma, 1 - 0585 70585 c/o Accademia di Belle Arti Mondays 10:00-12:00; 15:00-17:00 Tuesdays and Wednesdays 10:00-13:00 Thursdays 10:00-13:00 - 15:00-17:00 Fridays 10:00-13:00

Culture and sports

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Support studentes Area Manager - Lucia Fani

Siena - Arezzo : Service Coordinator - L. Grassi Siena cultura.si@dsu.toscana.it sport.si@dsu.toscana.it Via Mascagni, 53 - 0577 760839 Monday to Thursday 10:00-13:00; 15:00-17:00 Friday 10:00-13:00 Arezzo arezzo@dsu.toscana.it Via Laschi, 26 - 0575 35981 Monday to Friday 9:00-13:30 Tuesdays and Thursdays 15:00-17:00

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Culture and sports

66
Compensation
In addition to such funds, availability of a room to organise an event Purchase of newspapers for one week, for students associations and groups

Culture and sports

Refundable quality indicators

Timeliness

Rewiew of applications for funds, facilities and patronages in support of student groups within 30 workdays of deadlines.

Timeliness

Allocation of areas to students associations and groups within 30 days of application * * such standard depends on the actual availability of such areas

Counselling

It is important for any student to be aware of how the university works and make the right academic and professional choices. To make a well-informed choice about their academic options and have easier access to the professional world, undergraduate students, university students and graduates can go to DSU Toscanas counselling services for advice about the educational or professional choices that would best suit their personal skills and enrich their academic experience. DSU Toscana provides students with lots of services to help them explore their potentials, shape their plans and plan their careers, such as: 33 Individual and group programmes for students who want to explore their personal skills and motivation; 33 Hands-on job search workshops; 33 Personal specialist counselling for students who want to build their academic and professional roadmap; 33 Advice about how to write a rsum;

Counselling

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33 Specific literature about the opportunities offered by university and postgraduate courses in Italy and abroad (masters degrees, postgraduate certificates, additional qualifications), scholarships, job opportunities; 33 Information about internships, training and community service. At the DSU Toscana is available a self-counselling programme with a databank of professional profiles that will help users to increase their knowledge of professions and professional world. In addition, DSU Toscana also acts as a Eurodesk, a local point where university students can get information and counselling about EU work, internship or international study programmes. In addition, all facilities, in partnership with the universities and other public bodies, provide communal information points, helping students at the start of their university career as well as throughout their academic journey, and even when its time for them to step into the professional world. Thanks to a regional programme called Progetto

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Counselling

Giovanis, DSU Toscana activates curricular and extra-curricular internships in order to gain respectively credits for students and professional experience for graduated students.

Courses and workshops

At regular intervals, DSU Toscana holds courses and workshops where students and graduates can learn new skills they can invest straightaway in their studies or when looking for a job. The project Giovanis includes workshops for civil service, international mobility and entrepreneurship. A number of workshops, lectures and meetings help them learn and develop professional and personal skills that can be invested when they look for a job, for example how to write a rsum, how to make a responsible professional choice, how to properly assess their own skills and how to find the right way to look for a job. Language courses (English, French, Spanish, Chinese, Arabic ) are held by native-speaker teachers in Pisa for all levels, in partnership with the Interdepartmental Language Centre of the University.

Counselling

70

ECDL courses (European Computer Driving Licence, which certifies a persons ability to use a personal computer unattended) are held in Siena at regular intervals, in partnership with the University or other certified schools. Internships and work programmes can also be held at DSUs facilities under an agreement with the University.

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Counselling

Info

Support studentes Area Manager - Lucia Fani

Firenze: Service Coordinator - A. Mattiuz orientamento.fi@dsu.toscana.it Viale Gramsci, 36 055 2261310-311 Tuesdays, Wednesdays, Thursdays 10:00-13:00 Viale Morgagni, 51 - 055 2261347-349 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Via Miele, 3 - 055 2261357-358 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Siena - Arezzo : Service Coordinator - L. Grassi Siena orientamento.si@dsu.toscana.it Via Mascagni, 53 - 0577 760839 Monday to Thursday 10:00-13:00; 15:00-17:00 Friday 10:00-13:00 Arezzo arezzo@dsu.toscana.it Via Laschi, 26 - 0575 35981 Monday to Friday 9:00-13:30 Tuesdays and Thursdays 15:00-17:00

Counselling

72

Support studentes Area Manager - Lucia Fani

Pisa - Carrara: Service Coordinator - E. Beisso Pisa orientamento.pi@dsu.toscana.it Piazza dei Cavalieri, 6 - 050 567505 Monday to Friday 10:00-13:00 Monday to Thursday 15:00-17:00 Carrara carrara@dsu.toscana.it Via Roma, 1 - 0585 70585 c/o Accademia di Belle Arti Mondays 10:00-12:00; 15:00-17:00 Tuesdays and Wednesdays 10:00-13:00 Thursdays 10:00-13:00 - 15:00-17:00 Fridays 10:00-13:00

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Counselling

74
Compensation
3 free tickets for scheduled show a

Counselling

Refundable quality indicators

Timeliness

Replying to enquiries within 5 workdays, through the email addresses: orientamento.fi@dsu.toscana.it orientamento.pi@dsu.toscana.it orientamento.si@dsu.toscana.it

Support Service

In support of the educational services, DSU Toscana also implements a number of practical services that are instrumental to the students educational experience, either directly or under special agreements.

Study rooms
Study rooms are available at DSU Toscanas facilities: they are freely accessible to all students. Some of them stay open until late at night. Other study areas are available for students living in the halls of residence. Students who do not live in the halls of residence can apply to the Housing Service concerned to be admitted to such study areas. Study rooms Siena: Service Coordinator - S. Bibbiani c/o halls of residence every day 8:00 - 1:00 & Only students living in the halls of residence c/o Sede Via Mascagni, 53 Monday to Friday 8:00 - 20:00 Saturday, Sunday 14:00 - 20:00 & free entrance

Support Service

76

Study rooms Firenze: Service Coordinator - G. Cioffi Residenza Calamandrei Viale Morgagni, 51 every day 8:30 - 1:00 & free entrance Residenza Caponnetto Viale Miele, 3 every day 7:30 - 24:00 & free entrance Residenza Luzi Piazza Dallapiccola, 6 every day 7:00 - 24:00 & Only students living in the halls of residence

c/o halls of residence every day 8:00 - 0:30 & Only students living in the halls of residence and their guests

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Support Service

Pisa: Service Coordinator - G. Lacerra

Internet
Free Internet points are available for university students. In the halls of residence, some Internet points are only available to students living in the halls of residence. However, students living in the halls of residence may open a personal Internet connection through the wireless network. DSU Toscana is negotiating agreements with the universities to upgrade such service at all of its local facilities. Free Internet points Firenze: Service Coordinator - G. Cioffi Viale Gramsci, 36 - 055 2261310 - 311 Viale Morgagni, 51- 055 42811 : 15 Internet points Pisa: Service Coordinator - E. Beisso Piazza dei Cavalieri, 6 - 050 567505 : 2 Internet points Carrara: Service Coordinator - E. Beisso Via Roma, 1 - 0585 70585 c/o Accademia di Belle Arti : 1 Internet point

Support Service

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Siena: Service Coordinator C. Galgani, E. Grassi Via Mascagni, 53 - 0577 760839 : 4 Internet points Free Internet points

Arezzo: Service Coordinator C. Galgani, E. Grassi Via Laschi, 26 - 0575 35981 : 1 Internet point

Looking for a house

In an effort to help university students find a house in the city where they are studying and offer them advice about leases, DSU Toscana has teamed up with students, tenants and homeowners associations. In Florence and Pisa, soon at Siena too, DSU Toscana has a constantly updated databank of private properties.

The number of available rooms or flats to share with other students is fairly wide and varied in terms of quality and price: thats why DSU Toscana publishes a brochure with a list of students lets

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Support Service

and local rental laws, which is also posted on the its website. Another form of accommodation is living with an elderly person. DSU Toscana is taking care of implementing such form of cohabitation. In the attempt to make the students of the Tuscan universities aware of the culture of lawful taxation and to fight the bad custom of landlords trying to evade tax on rental income, DSU Toscana and the Tuscan Regional Directorate of the Inland Revenue have signed a Memorandum of Understanding. DSU Toscana, with the support of ACLI Pisa (Italian Christian Workers Association) and the Region Tuscany, the Province and the Municipality of Pisa, also offers a mediation office for the amicable settlement of any dispute arising from housing or cohabitation issues between non-resident students and their neighbours, co-tenants or the local community. Students can go there to be listened to, received, counselled and advised if they are not comfortable with their accommodation and can receive free counselling about different options for dealing with the issues they complain of.

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Housing Firenze: Service Coordinator - A. Mattiuz casa.fi@dsu.toscana.it Viale Gramsci, 36 055 2261310-311 Tuesdays, Wednesdays, Thursdays 10:00-13:00 Viale Morgagni, 51 - 055 2261347-349 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Via Miele, 3 - 055 2261357-358 Mondays, Wednesdays, Fridays 10:00-13:00 Tuesdays and Thursdays 14:30-17:00 Pisa - Carrara: Service Coordinator - E. Beisso Pisa casa.pi@dsu.toscana.it Piazza dei Cavalieri, 6 - 050 567505 Monday to Friday 10:00-13:00 Monday to Thursday 15:00-17:00 Carrara carrara@dsu.toscana.it Via Roma, 1 - 0585 70585 c/o Accademia di Belle Arti Mondays 10:00-12:00; 15:00-17:00 Tuesdays and Wednesdays 10:00-13:00 Thursdays 10:00-13:00 - 15:00-17:00 Fridays 10:00-13:00

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Support Service

Housing Siena - Arezzo : Service Coordinator - L. Grassi Siena casa.si@dsu.toscana.it Via Mascagni, 53 - 0577 760839 Monday to Thursday 10:00-13:00; 15:00-17:00 Friday 10:00-13:00 Arezzo arezzo@dsu.toscana.it Via Laschi, 26 - 0575 35981 Monday to Friday 9:00-13:30 Tuesdays and Thursdays 15:00-17:00

Transport
DSU Toscana promotes student mobility through public transport. Under special agreements with public transport companies, students can buy season tickets for local transport at special rates. As to private transport, DSU Toscana makes car parking easier by renting out parking spaces in some halls of residence.

Support Service

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Giovanis il progetto della Regione Toscana per lautonomia dei giovani. strutturato in 6 macro aree (Tirocini, Casa, Servizio Civile, Fare Impresa, Lavoro, Studio e Formazione) ed finalizzato allo sviluppo delle capacit individuali dei giovani, alla qualit e autonomia del lavoro, allemancipazione, allindipendenza dei giovani e alla partecipazione alla vita sociale. Comprende azioni di sistema e strumenti per: la valorizzazione del merito, il diritto allo studio, la formazione professionalizzante, il servizio civile regionale, il tirocinio di qualit e retribuito, i prestiti donore per percorsi di specializzazione e i contributi per laffitto della prima casa. Inoltre sono previste azioni per il sostegno al lavoro, allavviamento di attivit economiche e per laccesso agevolato al credito. I destinatari diretti e indiretti sono i giovani dai 18 ai 40 anni.