Personal Information

Name Address Phone email Citizenship Date of Birth

AS OF SEPTEMBER 2013

Boris Dimitrov Samokov 28B, vh. A, et. 3, ap.10 0896 731 318 dimitrov.boris@yahoo.com Bulgarian 24.07.1986

Professional Experience
Period Company Address Sector Position Main Activities & Responsibilities
March 2012 present Mondelz International (previously Kraft Foods) Business Park Sofia, building 3, fl 4 FMCG Customer service development assistant o o o o o o Identification, development and/or coordination of development of solutions for the improvement of internal department and cross-functional processes Lead & support of implementation of companys best practices in Customer Service Monitoring of Customer Service performance levels and preparation and reporting of Key Performance Indicators Lead and support in maintenance & improvement of customer efficiency programs Identification, specification, development and maintenance of user-specific IT solutions on the platform of available business support applications (Excel, Access, VBA, Sharepoint) Wide area of analysis within the scope of Customer Service but also linked to Demand Planning & Replenishment and Logistics Operations

o Support in the transition of Customer Service into newly implemented ERP (SAP)

Period Company Address Sector Position Main Activities & Responsibilities

June 2011 - February 2012 Mondelz International (previously Kraft Foods) Business Park Sofia, building 3, fl 4 FMCG Trainee o o o o o Fifteen-month multi-department traineeship program Rotated through three departments before accepting a full-time position - Sales (Trade Marketing), Marketing, Customer Service & Logistics Work exposure to each of the department's day-to-day business Highly intensive cross-functional learning experience Opportunity to lead small own projects (marketing/sales/customer service)

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Period Company Address Sector Position Main Activities & Responsibilities

May 2007 - May 2011 Paladin Property Development Office 2, fl.2, 23 Kustendil Str., 1680 Sofia Real Estate Development Marketing Expert o o o o o o o o o o Day-to-day and formal correspondence and coordination with clients and partners for marketing-related activities Preparation of offers, requests for proposals, etc. Participation in the preparation and review of feasibility studies, marketing plans, business plans Participation in various meetings, site visits, trade shows Cooperation with real estate consultants/brokers Preparation of various reports, including quarterly and annual shareholder reports Preparation of project and company presentations, project descriptions and other related documents Review, editing and preparation of contracts and agreements Graphic design in Adobe Photoshop and Illustrator and copywriting for various marketing materials, advertising artwork, etc. Basic work with databases (MS Access), project planning (MS Project) and 3D modeling (Google SketchUp)

Period Company Address Sector Position Main Activities & Responsibilities

March 2007 May 2007 Vagevit 55 Han Asparuh str., fl. 4 / app. 11, 1000 Sofia, Bulgaria Management Consultancy & Vocational Training Management Assistant o o General operational management supportive work English-Bulgarian and Bulgarian-English interpretation and translation, participation in meetings Preparation and editing of various documents, including business process mapping, work break-down structures (WBS), project plans Preparation and editing of contracts and agreements

o Preparation of company and project presentations

Qualifications
Date of Award Institution Qualification Grade/Class Main Academic Areas Covered
August 2010 University of London, Royal Holloway BSc Business Administration with Marketing Second Class Honors o o o o Marketing management, marketing research, consumer behavior, brand marketing, advertising & promotion Organizational behavior, strategic management, modern business Analysis & decision-making, business statistics Information systems, communication in business

o Financial and management accounting, accounting for strategy

Date of Award Institution Qualification Grade/Class

July 2004 International Baccalaureate Organization, DoDEA Bahrain School International Baccalaureate Diploma 27

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Main Academic Areas Covered

Higher level: o o o Physics Mathematics Economics

Standard level: o o o English Literature, A1 French AB Initio Information Technologies

Date of Award Institution Qualification Grade/Class

March 2013 Giunti O.S. International, appointed by Mondelz International Talent Assessment Center o o o o o o o o 10/10 - Information Analysis & Learning Agility 10/10 - Flexibility & Adaptability to Changes 7/10 - Time management, priority setting, planning of workload 10/10 - Results drive 9/10 - Organizational competence, business acumen 10/10 - Collaborative mindset & people skills 10/10 - English Skills 10/10 - Excel Proficiency

Date of Award Institution Qualification Grade/Class Date of Award Institution Qualification Grade/Class

March 2004 Educational Testing Service TOEFL 660 (paper based, max. score 677)

December 2003 The College Board SAT Reasoning Test 1280 (1600 max, higher score than 91% of test-takers in mathematics, 78% in English)
English)

Skills & Competences

Personal Skills & Competences

My education, especially the International Baccalaureate programme, which places special emphasis on the development of students analytical thinking, my work experience as well as my natural inquisitive and curious outlook on life have all developed my analytical and critical thinking skills. I have developed a healthy level of skepticism, always looking for hidden faults and potential problems, evaluating the stakes and probabilities of risks and looking for different alternatives or explanations. I have a passion for creativity and have a variety of hobbies and interests related to that, ranging from graphic design, photography, image-editing, 3D modeling, interior design and others. As a son of an aviator, I have spent much my adolescent years abroad, living and studying in multicultural environments and having a variety of different nationalities, cultures and religions as my friends and social contacts. Throughout the years I have developed a real sense of the value of diversity, a high level of cultural tolerance and understanding and a self-image of a world citizen. I see myself as very communicative and open- minded, always interested in the opinions and ideas of others and in finding a better or more efficient way of doing things. I believe in the importance of constructive debate in the form of an argumented clash of perspectives in finding the best solution and achieving the best outcome. Computer and game enthusiast since early adolescence, highly proficient computer user on both MacOS and Windows. Varying levels of proficiency on a variety of professional software packages (Photoshop, Illustrator, InDesign, SketchUp, Cinema 4D,Ableton Live). Basic understanding of database modeling & management principles. Advanced user of all Microsoft Office programs, with developer (VBA) level expertise in Microsoft Excel.

Social Skills & Competences

Technical Skills & Competences

Organizational Skills & Competences

I hold special interest in the field of project management. My employment within Paladin Property Development, which is a construction management firm directly involved with project management and project management software, has provided me with a basic understanding of the principles in the field. I have also read the Project Management Institutes (PMI) Guide to the PMBOK and gained basic knowledge of the many different aspects involved in planning, implementing, controlling and monitoring a project, the triple constraints of scope, time and cost and other major components, such as procurement, quality, risk and change management. I find the field as very engaging as I believe that much of the framework is universally applicable in the management of any complex task, including some aspects in the management of an organization, and plan on further developing my knowledge and skills in the field, eventually aiming at become a Project Management Professional (PMIs professional qualification and title). Completing my education as an external student in parallel with full-time employment has provided me with valuable experience in prioritizing, managing multiple tasks, and breaking down and planning out my assignments.

europass content template, layout & design by Boris Dimitrov