How to Fix and Troubleshoot Canon Pixma MP287 Printer Error Codes

When your printer Alarm lamp is lit Orange and error code is displayed on LED,

1. E02: The printer is out of paper or paper does not feed. Reload the paper correctly 2. E03: Paper Jammed or Paper output tray is closed. Open the paper output tray and if not
resolved, try to removed the jammed paper. Reload paper correctly.

3. E04 or E05: The FINE Cartridge cannot be recognized. The cartridge are not installed
properly or not compatible. Try to remove the FINE cartridge and install again and push the cartridge locking cover until it clicks into place. If not resolved, contact your authorized service center.

4. E07: The FINE Cartridge is not installed in the correct position. Check if the Black and
Color cartridge is in the correct position and try to remove and install again the cartridges.

5. E08: Ink absorber is almost full. Press the printer Black or Color button to continue
printing. Contact your authorized service center.

6. E13: The remaining ink level cannot be detected. The ink may have RUN OUT. Replace
the ink with new genuine Canon ink cartridge. If you want to continue printing without this function, press the printer STOP/RESET button for at least 5 seconds. Note: Canon shall not be liable for any malfunction due to ink out of condition.

Use your installed Canon Pixma MP287 On Screen Manual for Troubleshooting Guide

7. E14: The FINE Cartridge cannot be recognized. Install the appropriate FINE Cartridges. 8. E15: The FINE Cartridge cannot be recognized. The cartridge are not installed properly.
Try to remove the FINE cartridge and install again and push the cartridge locking cover until it clicks into place.

9. E16: The ink has RUN OUT. If printing is in progress and you want to continue
printing, press the printer STOP/RESET button for at least 5 seconds then the printing can continue. Replace the empty ink cartridge.

10. E30: The document is too small when the Fit to Page Copying is selected. Check the
position and direction of the documents on the platen glass.

11. E31: The printer is not connected with the computer. Connect the USB cable of the
printer to computer USB port.

12. E50: Scanning the Print Head alignment sheet has failed. To remove the error,
press STOP/RESET. Make sure that loaded paper (A4 or letter sized) is suitable for automatic print head alignment, in the correct position and orientation in the platen glass and paper and platen glass are not dirty. Also make sure that Print Head nozzles are not clogged.

When your printer Lamp flashes Green and Alarm Lamp flashes Orange Alternately,

13. P02: Cancel printing and turn off your printer. Clear the paper jammed or material that
prevents the FINE cartridge holder from moving. Maybe the cartridge is faulty, broken or damaged. Turn ON your printer.

14. P10: Turn off the printer and restart your printer. If the same error occurs, contact your
authorized service center.

15. Other Cases of Errors: Turn off the printer and unplug the power chord. Plug the
printer back and turn it ON, if the problem is not resolved contact your authorized service center.

An Error Code Is Displayed on the LED Alarm Lamp Is Lit Orange When a machine error occurs, the Alarm lamp is lit orange and the error code as follows is displayed on the LED. Check the error code displayed on the LED and take the appropriate action to correct the error.

* Depending on the error occurred, the Alarm lamp is not lit. Error Code E, 0, 2 Cause The machine is out of paper./Paper does not feed. Action Reload the paper on the Rear Tray correctly and press the Black or Color button.

(LED display) E, 0, 3 Paper Output Tray is closed./Paper jam. If the Paper Output Tray is closed, open it. The machine resumes printing. If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button. Paper Jams

(LED display) E, 0, 4 E, 0, 5

(LED display) E, 0, 7

The FINE Cartridge cannot be The FINE Cartridge may not be installed recognized. properly, or the Cartridge may not be compatible with this machine. Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. After that, push the Ink Cartridge Locking Cover until it clicks into place, then close the Scanning Unit (Cover). If the error is not resolved, contact the service center. FINE Cartridge is not installed in the correct Make sure that each FINE Cartridge is installed in the correct position.

position.

Routine Maintenance

(LED display) E, 0, 8 Ink absorber is almost full. Press the machine's Black or Color button to continue printing. Contact the service center.

(LED display) E, 1, 3 The remaining ink level cannot be detected. The ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's Stop (Reset) button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

(LED display)

E, 1, 4

The FINE Cartridge cannot be The FINE Cartridge may not be recognized. compatible with this printer. Install the appropriate FINE Cartridge. Routine Maintenance

(LED display) E, 1, 5 The FINE Cartridge cannot be The FINE Cartridge may not be installed recognized. properly. Open the Scanning Unit (Cover) and install the FINE Cartridge properly. Routine Maintenance

(LED display) E, 1, 6 The ink has run out. The ink has run out. Replace the ink cartridge and close the Scanning Unit (Cover). If printing is in progress and you want to continue printing, press the machine's Stop (Reset) button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition. Make sure that the original meets the requirements and is correctly loaded on the Platen Glass. Check the position and direction of the original loaded on the Platen Glass.

(LED display)

E, 3, 0

The size of the original cannot be correctly detected or the document is too small when the Fit-to-Page copying is selected.

(LED display) E, 3, 1 The machine is not connected with the computer. Connect the machine and the computer with a USB cable.

(LED display) E, 5, 0 Scanning the print head alignment sheet has failed. Press the Stop/Reset button to dismiss the error, then take the actions described below.

(LED display)

Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. Make sure the Platen Glass and the print head alignment sheet are not dirty. Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or lettersized plain paper. Make sure if Print Head nozzles are clogged. Print the nozzle check pattern to check the status of the Print Head. Routine Maintenance If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver. Aligning the Print Head Position

POWER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately When the POWER and Alarm lamps flash alternately as shown below, and the error code as follows is displayed on the LED, an error requiring servicing might have occurred.

Error Code P, 0, 2

Action Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.

(LED display)

Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. If the problem is not resolved, contact the service center.

P, 1, 0

Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center.

(LED display) Other cases than above: Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.