Slide 1: Company LOGO Strategy Planning Training Department Mydin Mohammed Holding Berhad Slide 2: Process Flow Practical

tical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation Timeline Slide 3: Vision: Definition A mental picture of what the organization should look like in the future Slide 4: New Definition of Mission To assist in increasing the effectiveness and efficiency of all individuals in Mydin Mohamed Holdings Bhd. Our measures of success is based on the improvement of job behaviors, job performance, problem solved, cost savings to organization, product quantity, product quality, lower absenteeism, lower turnover and customer satisfaction of the training we provide, Slide 5: Objective Transform organization to achieve performance effectiveness Create a joyful and meaningful workplace. Slide 6: Old Definition of Mission To provide all types of training support services to all employees Our measures of success is based on Hours of training Persons trained Classes delivered Media Produced Instructional objectives accomplished Course catalogs Slide 7: Transformation Traditional Training Performance Driven (refer to HPI Model) Slide 8: Comparison Sample Mission statement Measures of success Origin of performance problems Audience served Relationship with organizational goals Perception of others Staff skills required Potential survival in difficult times Slide 9: Roles Past Trainer Future: Facilitator (Process control) Consultant (Provide answer) Trainer (Skills, attitudes, knowledge) Slide 10 : Skills Required Consulting Needs assessment Needs analysis Data collection System Design Long range planning Cost-benefit planning Evaluation Research Learning Facilitation Training Slide 11: Training skills Delivering Training Creating lesson plans Media Production Department Budgeting Course Scheduling Coordinating events Developing survey, questionnaires Manage external vendors or trainers Slide 12: Old Relationship with Organization Support function Cost center Little relationship exists between dept activities and organizational goals Slide 13: New Relationships Proactive Function Profit Center Documented savings related to waste, turnover, defects, and downtime A high relationship exists with organizational goals Slide 14: Traditional Training Function Indirect link to organizational bottom line Lack of management support No relation to other organizational Initiative Lack of respect and credibility Slide 15: ImprovingStrategic Direction Learning Organization that encompasses: Facilitating organization development ororganizational learning capabilities Building team based workforce to enhance productivity reengineering Upgrading operational excellence Cultivating world class customer care Building, expanding and manage knowledge Slide 16: Company LOGO Improving organizational learning capabilities Slide 17: Organizational Learning Focus on training and learning Training and learning must be fun, practical and interactive Exploring new ways of training and learning methods such as Multisensory, NLP, Visual/Music/Multimedia, Dialogue, Facilitative and etc Slide 18: Learning Widening learning channels such as accessing to internet, resource library, audio visual Hold in house seminar, conference and workshop to improve convergence and divergence of knowledge Encourage Team Learning (training department) Slide 19: Prioritize Training Course Focus on the foundation for first year Customer Care Retail Training Housekeeping Merchandizing Display English Supervisor Development Team Development HR competency training Slide 20: What we do now Conduct fundamental training Setting up team learning Applying facilitative and multi-sensory training Slide 21: What can we do further? Exploring latest training methodology Widening learning opportunities such as Certificate Program Slide 22: Company LOGO Facilitating organization development or reengineering Slide 23: Organization Development/Reengineering Function as Process facilitator Using various facilitator tools such as HPE: Performance FishBone 5 Why Flow Chart Run Chart Needed for fundamental change due to outdated organization system (;policies, roles and responsibilities etc) Slide 24: What are we doing now? Renovation mental rehearsal Nesan/Laurence Store clearance Nesan/Laurence Price Change - Laurence Energy level of Cashier Guna/Zaidi/Laurence Motivational level of employees Collecting problems facing by employees through customer service training- Trg Dept Slide 25: JMI: Our first client of Consultancy Conduct field study and consulting on JMI from 15th Sept onward (45 days) Informed Zaidi, the branch manager of JMI. Areas to look into: Redesigning jobs or work tasks Improving information flow Improving feedback to performer Improving OJT (on job or off job training) Using structure practice (OA2) Improving tools and equipment Using job or performance aids Improving reward systems Slide 26: What can we do further? Facilitating the final project management by doing mental rehearsal for

Hypermarket GAMES for Hypermarket Examine the organization system of SUBANG Doing organization studies of SKE and other branches Move into troubled branches to find root course and solutions Initial projects to rescue critical area of Mydin Slide 27: Things to remember Water and stone Human psychology Positive orientated Ambience Beware of people Slide 28: Company LOGO Building team based workforce to enhance productivity Slide 29: Building team based workforce Organize Group to become Team Train team to be Self Directed Work Team (SDWT) or Self Managed Team (SMT) The move will revolutionize the industrial practice of retail industry Implement in MNC Manufacturing such as AMD, Nestle and Komag in Malaysia Slide 30: What is SDWT? Empower to make decisions Know each other jobs Supervisors act as facilitator Accountable for work group Facilitator, team leader and team member Slide 31: Skills needed 1/2 Leadership Communication Interpersonal Group problem Solving Peer Coaching and feedback Consensus decision making Conflict management Project management Slide 32: Skills Needed -2/ 2 Team dynamics Process Improvement Slide 33: Change of Perception of Team Members Accept change Try new things Take on more responsibilties Held accountable Take actions Act in the best interest of team Take risks Be open minded Slide 34: Experiment on JMI Halid 8 45 am 15 people Daily meeting and discussion Rest 30 minutes in afternoon Scram Slide 35: Agenda of Meetings Motivation sharing Improvement projects Group and individual appraisal Problems and solutions sharing Ways to increase sales and customer base Ways to upgrade customer service, grooming housekeeping and mechanizing Get to know each other activities Training Slide 36: Company LOGO Cultivating world class customer care Slide 37: Customer Care Driven Customer Care Complete JMIs Training Still no positive results. It proves my hypothesis is right. It is the organizational system (80%) that contribute to the indifferent of customer service Slide 38: What are we doing now? Completed customer care training at H=JMI within six week time Completed the manual writing (Farha) Training at Malacca (5th-13th Sept) Slide 39: What can we do further? Weekly focus Floor Meeting, Daily Briefing Competition Poster Customer Survey form Remember customer names Field study on JMI Organization System Manpower, Roles and responsibilities, Leadership style etc. Slide 40: Operasi Akar 2 Operational excellency driven Nesan 360 degree feedback for Leadership style Set up Ground Rules of Human Relationships Slide 41: Company LOGO Upgrading operational excellence Slide 42: Operational Excellency Driven Implement housekeeping and mechanizing display Slide 43: What do we do now? Training an audit SKE Begin training at JMI Slide 44: Company LOGO Building, expanding and manage knowledge Slide 45: Knowledge Management E Learning Internet Strategy Portal Information Community of Expert Best Practice/Lesson-Learned Sharing Enlarge learning channels Slide 46: E Learning Build learning module online for managers and executives to learn Incorporating LMS into our recording system Experimenting short and practical topic such as: 10 minutes learning on effective email writing 10 minutes learning on vendor negotiation 10 minutes learning on English for customer service Slide 47: Internet Strategy Search information for competitive edge Teach internet search strategy Formulate internet user policy to draw boundaries of surfing and searching Train buyers, HR, branch executive etc. Create directory search for relevant departments Slide 48: Portal Information Put up useful information on training department Provide a online suggestion and feedback format Slide 49: Community of Expert Gather expert for sharing knowledge Collect list of skills, knowledge, hobbies and achievement of every employees Have info exchange session Do benchmarking tours Slide 50: Best Invite experts to share such as Victor andPractice/Lesson-Learned Sharing Facilitate the session to have tangible outcomeHalim Slide 51: Access to Public Library Access to Magazines Enlarge learning channels Access to Internet Access to books (RM 300) Slide 52: What do we do Gather the list of skills from HR personnel Facilitate Halims session now? Doing some studies on LMS and e module Slide 53: What can we do further? Have web presence at intranet (Oct) Put up e Module online (Nov) Slide 54: Who do what? List down our expertise Take one strategy direction to champion Teach internet search to access info Master learning skills Master facilitation skills Master training skills Set up self manage team for ourselve Team learning on workbook Slide 55: Next Have weekly meeting Have weekly strategy discussion to generate action plan Have weekly training

PLAN A HOTEL - WRITE A HOTEL BUSINESS PLAN

PlanMagic Hotel 11.0 offers you an easy to use well-written detailed hotel business plan template in MS Word format useful for any hotel type, a fully automated close-to-reality hotel financial projection application in MS Excel, a presentation template, incomparable state-of-the-art financial analysis tools, and a comprehensive hotel business plan guide.

plan any hotel business like a pro plan to finance any hotel start-up or expansion surprise any potential investor with a thorough and complete presentation analyze the financial situation with state-of-the-art analysis tools stay up-to-date with the real financial situation at all times unlimited sensitivity and other analyses for 5 years without loss of data

It's the easiest to use hotel business plan program available today. A hotel business plan program that produces faster results than any other, and a business plan program brought to you by a company with over 25 years of related experience. Its structure is the preferred format today and it offers you a hotel template that includes all that should be included in a hotel business plan geared toward success. The financial projection workbook is the best in the world and knows no competition. Use PlanMagic Hotel for the startup of a hotel, beach hotel, ski hotel, or any kind of hotel, or for analyzing and improving the financial situation of an existing hotel business. Designed to help entrepreneurs and managers make smarter decisions faster and easier. It's the best value your money can buy when it comes to hotel business plan and hotel financial planning software.

Hotel business plan template

The preferred format hotel business plan template for investors, SBA, banks and angel investors in MS Word format. You don't have to create your own contents from scratch or delete most of it as may be the case with a sample plan. You'll get the most professional printed results. The hotel business plan template is prepared for most types of hotels, from ski hotel, spa hotel, beach hotel to resort hotel and presents an excellent start for the eventual master plan. Easily add project plans, phasing diagrams, floor plans, housing plans, specific construction plans and more as is needed. Easily insert important data from the financial application.

Hotel Business Plan Template

Table of Contents (automated) Executive summary - Business goals/mission - Business description - Business formation - Business philosophies/identity - Character - Location - Main objectives - Directors - Management team - Key advantages - Strategic positioning - Strategic alliance - Licenses - Sales summary - Vision of the future - Funds required Development - Site determination - Development process - Project plan - Phasing diagram - Service buildings plan - Employee housing plan - Golf course / Ski / Spa - Environment - Development team Marketing - The product mix - Sales estimates - Analysis current product mix - Market analysis - Marketing goals & strategies - Competitive research - Pricing policy - Operations - Advertising & promotion - SWOT analysis Historic analysis - General view - The market position - Income statement historic - Balance sheet historic The organizational structure - Management and personnel - Administrative organization - Contingency planning Risk management - Risk reduction - Exit strategy Financial plan - The investment budget - Statistical data (ratios) - The return on investment - Financial projections Appendices

Hotel plan financials

Trend setting hotel financial application written in MS Excel that has no competition when it comes to close-to-reality hotel projections. You will not find a better solution as specific, as detailed, and as automated. For consultants there is no limit to the number of projections and business plans that can be created. Enter some main assumptions, and start entering your financial data into the clearly marked cells. Use it for a hotel business plan and for ongoing monitoring of your hotel business .

Key advantages
Offers PlanMagic's Smart Entry System (SES) to minimize and significantly speed up data entry. Validation checks for data consistency. Development can start up to 5 years prior to operations. Fiscal year and forecasts can start in any month.

Forecasts include months, quarters, and years. Up to 5 years can be forecast in one financial workbook, with no limit if multiple workbooks are used. Views are collapsible for clear summaries. Costs can be split between fixed and variable cost for contribution, break-even and similar analyses. Projected balance sheets that are always balanced. More than 50 charts illustrate trends in expenses, sales, revenues, cash flow and more.

PlanMagic Hotel Financial Application The Ultimate in Modern Hotel Business Financial Planning & Analysis for any hotel business
- Assumptions (General, form, financial, inventory, loans, tax, franchise, product mix, seasons, time, packages, and more) - Development planning (up to 2 phases (up to 4 phases in Resort), 5 years prior and 5 years of planning with automated development timeline) - Investment budget (unlimited number of new/existing assets, depreciation schedule using SLN, DB, DDB, or SYD) - Funding (shareholders' capital, unlimited number of new/existing loans, deferred loans, flexible loans, amortization - 5 years) - Beginning balance sheet (with/without historic data) - Personnel plan wizard - add persons, groups or departments, monthly and quarterly (3 years), annual (5 years) - Accommodation plan - 3/5 years: -- rooms and rates (low, mid and high season, weekday, weekend, weekly, monthly, holiday) -- packages (type, season, rates) -- bookings (low, mid and high season, weekday, weekend, weekly, monthly, holiday) -- summary - 3 years monthly and 5 years annual -- cost breakdown with half/full/no pension calculations, variable cost per person, per serving, per room type - Restaurant and Bar calculations (up to 2 each in Resort) - Room service average calculations - Amenities - up to 5 amenities calculations (up to 7 in Resort) - tel/fax, minibar, laundry, activities, other - 3/5 years - Profit centers - up to 5 profit center calculations (up to 10 in Resort) - conference rooms, gift shop, business center, other - 3/5 years - Concessions - 5 years per concession (in Resort only) - Cost of Goods overview - Sales & cost of goods projections per product line - monthly and quarterly (3 years), annual (5 years) - Income statement (Profit & Loss) projection - monthly and quarterly (3 years), annual (5 years) - Tax account - sales tax, income tax - Inventory account (5 years) - Cash flow projection monthly and quarterly (3 years), annual (5 years) - Balance sheet projection monthly (3 years), annual (5 years) - Notes to the financial statements - Advertising & promotion budget (in Resort only) HOTEL BUSINESS ANALYSIS - Historic ratios (3 years) - Projected ratios including IRR/NPV, Z-score for business valuation (3/5 years) - Loan capacity ratios (3/5 years)

- Annual summary matrix (balanced scorecard) - beginning balance, income statement, cash flow, ending balance (5 years) - Best/Worst case scenarios (Sensitivity analysis) (5 years) - Annual ROA/ROE/SGR dynamic analysis tree (5 years) - Detailed break-even analysis with charts per product line - Annual dynamic What-If analysis (5 years) - Annual dynamic Sensitivity Analysis (best/worst case scenarios ) (5 years) - Financial summary with CAGR (5 years) - Revenue analysis per product line (5 years) - Comparison analysis - personnel, sales, income, cash flow, balance sheet (5 years) - Overdraft scenario - Dashboard of charts - Timeline with a task wizard (3 years) - Exchange rate multiplier to easily convert values into another currency BONUS TOOLS Equipment, office, lunch room, machinery list worksheets Partnership accounts worksheet Personal financial statement worksheet USA benchmarks workbook

Feature
Automated from A to Z. After the first year numbers are automated based on averages or increase %. Categorized income statement. Persons, groups, departments personnel plan wizard. New improved accommodation planning. More than 50 automated charts. Print wizard: quickly print any selection of predefined print areas. Export wizard: easily export multiple values-only worksheets. Exchange rate wizard: easily recalculate into another currency.

Benefit
Incomparably automated from start to finish. No manual calculations needed. Provides fast results by eliminating unnecessary manual input. Categorized expenses and extra rows can be added. Entry as simple as 1-2-3, departments, groups, persons with monthly or hourly wages, bonuses, overtime, payroll burden. We made it more complete yet much easier. Gives you a quick overview when and where needed. Saves you time collecting data to be printed. Click and Go. Handy for conferencing or external consultants. Indispensable for a global presentation.

Hotel business plan guide

A complete hotel business plan guide in HTML format. The guide covers subjects such as organizational structure, financing (owners' equity, foreign capital), marketing (market analysis, business goals, marketing strategies, advertising), operations (business identity, business location), business financials (projections, historic analysis, ratios) and more.

PlanMagic Hotel Guide

The introduction - How to use - Introduction - Marketing - Historic analysis - Financing - Organizational structure - Financial projections - Analysis - Useful tips Marketing - The product mix - Analysis current product mix - Competitive research - Market analysis - Marketing goals - Marketing strategies - Operations - Advertising & promotion - Pricing and costing - Sales management - SWOT analysis Historic analysis - General view - The market position - Balance sheet - Income statement Organization - Management - Staff - Personnel analysis & expenditures - Administrative organization Financials - Assumptions - Investment budget - Funding - Beginning balance sheet - Capital - Return on investment - Ratios - Loan capacity Projections - Personnel plan - Accommodation plan - Restaurants & bars - Room service - Amenities & profit centers - Concessions - COGS overview - Sales forecast - Income statement - Tax accounts - Inventory account - The cash flow projection - The balance sheet - Notes to the financial statements - The charts - The time table Analysis - Annual summary - ROA/ROE/SGR analysis - Break-even analysis - What-if analysis - Sensitivity analysis - Financial summary - Revenue analysis - Comparison analysis - Overdraft scenario Useful tips - General tips - Company formation - Choosing a bank - Choosing a location - Choosing an accountant - Presenting your plan

Presentation
Easy to complete presentation template (> 50 slides) in PPT (MS PowerPoint) format. You can copy text from the document templates, link to tables in the document template, or

link to worksheet data in the financial workbook. The template contains the same chapters and subchapters as the hotel business plan template.

Advantages
PlanMagic Advantages

Legendary Ease of Use Designed to work the way you work, so you don't have to change your current business processes. Familiar and intuitive MS Office interfaces (MS Word, MS Excel, MS PowerPoint). Advanced Functionality Built-in charts, analysis tools and advanced reports, perform in-depth financial analyses, and much more. Low Cost of Ownership Starts at just $275.00 for a single user license, which includes free technical support. Customer Approved Used by over 100,000 starting and growing businesses around the world. PlanMagic software products serve customers in every industry, including manufacturers, wholesalers, contractors, retailers, distributors, services providers, consultants, non-profits and many many others. Competitor 'Approved' Though more and more 'competitors' copy our innovative ideas and trend setting concepts into their lesser product(s). There is no competitor for hotel business planning. Backed by PlanMagic Corporation PlanMagic software products are the financial planning and analysis solution recommended by more accountants, CPAs and other business consultants than any other, and we are confident you will be 100% satisfied.

Summary

Easy to use - Use of simple and understandable terms. You do not have to be an accountant. Thorough - Incredibly complete and thorough. Automated - Automated financial projections made easy and yet so complete. Sales, investments, depreciation, loan payments, accounts receivable/payable, inventory, dividends,

company tax, sales tax, payroll burden and more.

Personnel wizard - Personnel details wizard - add, edit, remove departments, groups and persons. Print wizard - Select print areas using the wizard. Business financial printouts are preformatted in Letter, Legal or A4 paper size. Sales tax - Financials handle US sales tax, VAT, GST or similar calculations. Multiple currency - The financials can use any currency, and you can use the exchange rate multiplier to quickly update all the values. Useful guide - Comprehensive business plan guide. Business plan template - Specific hotel business plan template considering the different hotel types, such as golf hotel, ski hotel, adventure hotel, and others. Competitive price - A competitive price of $275.00.

No one knows or cares about your business like you do. Nor will anyone spend the time analyzing or monitoring your financials without it costing you a fortune. Can you afford (not) to get the best available software to get the job done professionally and fast? No one has made it easier for you to write the contents of the hotel business plan, offers the same high quality printed result, offers the same level of financial automation, a complete business