Documente Academic
Documente Profesional
Documente Cultură
Pr elop
ch
D
ev
ar
od m
se
uc e n
Re
t t
New
Profits
Manufacture Products
Sales
Product Development Process
♦ Before product introduced to market, it goes
through a series of steps or phases
♦ Allows individual/firm to
– generate and evaluate ideas
– eliminate the least attractive ones
– develop the product
– test and introduce it to the marketplace
New Product Development Process
Phases
Idea Generation
Idea Screening
Concept Testing
Business Analysis
Product Development
Test Marketing
Commercialisation
Importance of New Products
♦ Product items, no matter how successful
have a certain lifespan (product mortality)
♦ Replacement products need to be constantly
planned
– True across all industries
– Especially IT eg Microsoft’s new versions
Window’s XP, PS-2 etc)
Advantages of New Products
♦ Create differential advantages
♦ Enhance the firm’s image
♦ Support continued growth
♦ Limit risk through diversification
♦ Capitalise on technological breakthroughs (R&D
investment)
♦ Improve the firms’ productivity
♦ Help the firm to:
– Be responsive to environmental issues
– Respond to changing demographics & lifestyles
– Respond to government mandates/regulations
Product Planning Requirements
♦ New product planning requires:
– Systematic research
– Development
– Defensive as well as offensive planning
Product Failure
♦ The failure rate of new products remains high
despite product-planning processes
♦ A recent survey of industrial and consumer goods’
firms revealed a failure rate of 35%
♦ Product Failure can be defined in two ways:
– Absolute Failure occurs if a company incurs a financial
loss
– Relative Failure occurs if a company makes a profit but
does not attain profits or image objectives
Why New Products Fail
♦ There are several reasons for absolute or
relative new-product failure, including
– Lack of differential advantage
– Poor planning
– Poor timing
– Unrealistic expectations and enthusiasm by
product sponsor
Idea Generation
♦ New products are, by their very nature,
innovations
– Result from creative insight and free thinking
– Such creativity is crucial to success
♦ Organisation/innovator must generate ideas
that tap potential of their chosen markets
– These ideas are not the final product
Idea Generation (cont)
♦ Final product will be interactively determined
throughout the development process
♦ Ideas form a base for
– Base for further investigation
– Set of starting points for innovation
♦ While it may be possible to develop ideas in a
vacuum, it is also possible to couple creativity
with information from marketing, R&D and
technology
Idea Stage (Stage 1)
♦ Promising new product ideas identified and
impractical ones eliminated
♦ ‘Systemic Market Evaluation Checklist’
– Evaluate product idea in terms of chief values,
merits and benefits
♦ Determine need for product
– Define potential market needs in terms of
timing, satisfaction, alternative benefits & risks,
future expectations, market size & structure,
economic conditions
♦ Compare and contrast to competition if any
Idea Sources
♦ New products start from initiating forces
that may also act as sources of ideas
Idea Sources (cont.)
♦ Market Needs & User Solutions
– Since new products achieve final success through sales
& profit, consideration of market needs seems most
obvious source of ideas (WPI)
♦ Technological developments
– can present new opportunities to meet consumer need
– Or, can fill needs that were previously unmet
♦ Improvements in Engineering and Production
– Often neglected as sources of innovation as firms use
R&D to find new product ideas
Idea Sources (cont.)
♦ Inventions and Patents
– Consulting companies - ideas that can be
reviewed
– Suppliers - ideas for usage of their raw
materials
♦ Competitors Actions & Other Firms
– Imitation vs innovation
– The reason for competitors’ success and
knowledge about their developmental strategies
are important inputs to idea generation
♦ Management & Employees
Methods of Generating Ideas
♦ Direct Search
– To effectively tap external idea sources, information
collection of what’s out there
♦ Exploratory Consumer Studies
– Observing how people use the product already
– Activity & Product Analysis: what problems do the
consumers have can they be solved with new or
improved products?
♦ Facilitate User Solutions
– Users not only have needs but may possess solutions
Software development companies use User Trials
Methods of Generating Ideas
♦ Technology Information Forecasting
– Careful projection and monitoring of trends in all
environments
♦ Consumer Engineering
– Look at consumer markets and match engineering to
meet the needs of a particular market segment
♦ Creative Group Method/Brainstorming
– Encourage individuals to draw upon their personal
knowledge, to develop creative solutions
♦ New Product Idea Stages
– Concept, Prototype, Product
Concept Stage (Stage 2)
♦ After new product idea has been identified
in the idea stage as having potential
♦ Product idea is:
– Further developed and refined through
interaction with consumers
– Tested to determine consumer acceptance
♦ Look at new product vs competitive
products
– Price, promotion and distribution
The Product Planning and
Development Process
Idea Concept Product Test
Stage Stage Development Marketing
(1) (2) Stage Stage
(3) Commercialisation stage
Product life cycle
Laboratory Development
Semi commercial
Evaluate
Evaluate
Evaluate
plan trials
Evaluate
Idea
Business Events