Guidelines

If your change is a Service Management Processes related record such as Change Management Approval Agreement (CA for Parent Record - please create only example form for further child RFCs. Please refer to examples in the Rem

All Worksheets
Green Fields

All non-white fields in this document will be locked and now should be not updated cells. If you found an error, please report it to the Change Management team. If an newly added lines please copy it from the lines above.

Contributors Communications Tasks/ Activities Validation Accountability

This section should contain all persons, including but not limited to BP Staff, Contr columns are the Key decision maker and approver information. To make sure you have all the contacts captured and available on all pages pleas

Each worksheet has a section for entering the communications required - please c details on the Communications Page. Each worksheet has a section covering the tasks and activities requirement. In summary tab there is a set of questions which need to be completed to validate questions have been answered. This relates to the person/ team responsible for completing the task/ activity

Entering Dates/ Times

Adding Additional Rows

Dates and Times must be entered in full, dd/mm/yyyy hh:mm. For durations of the number (e.g. "5"), for specific time in hh:mm format. Please note, that it must be c zone is not GMT (UK Time), please specify by using Time Zone dropdown field in You have the ability to insert additional rows in any of the tables in the Planning, T Post Implementation worksheets. Be careful with calculations and formulas, pleas added.

Contacts Page
Name Role Notes Email address; Phone numbers Segment/ Function Location Remediation End Date/ Time Key Decision Maker / Approver Conference Bridge Details Please provide a full name of the contact.

This should be a one of the predefined roles (see also help at the right side of the not listed. Please cover all the activities / roles and responsibilities as per whole lif Enter the details about the person / role uncovered by the other fields.

Please provide all the typical details. Please note, that not all the people have an a details can differ. Enter the segment or function (e.g. IST, R&M, Telecommunication, GHS etc) Enter the location of the contact. Choose the right option accordingly or leave blank if not applicable.

This is the date/time the remediation / back-out is due to end. The date is popula

This is very important option for major changes / releases - if during implementatio opened, please provide all the necessary details.

Summary Worksheet
RFC Reference Change Owner Change Type

Enter the Ref number which has been generated within the Remedy Module. Th the other worksheets. Select the name of the Change Owner as specified in Contacts Page. The Chang to present the Change to the CAB board for review Enter the type of change you will be undertaking, Infrastructure, Application or bo should be aligned to the Operational Categorization of your change in Remedy.

Start Date/ Time End Date/ Time Remediation Start Date/ Time Remediation End Date/ Time

This is the date/time the implementation is due to start. The date will be populated time should be in GMT, if you are using your local zone - please specify it by using

This is the date/time the implementation is due to end. The date will be populated

This is the date/time the remediation / back-out is due to start. The date is popula

This is the date/time the remediation / back-out is due to end. The date is popula

Outage Start Date / Time

This is the date/time the outage is due to start. The date must be in line with imple also explained in the Business Service Impact section in the Notes field in Remed

Outage End Date / Time Task Validation

This is the date/time the outage is due to end. The date must be in line with imple also explained in the Business Service Impact section in the Notes field in Remed The task lists contain the most relevant information from that submitted on each s data entered in the RFC on the Remedy Change Module In summary tab there is a set of questions which need to be completed to validate the questions have been answered.

Communications Worksheet

Planned Change Notification

Where regular maintenance will require a server re-boot and users may experienc disruption to this service during a stated period or there will be any issue visible by users you should follow the Amber template for the communication preparation. F details follow the link:

Planning Worksheet
Planning and Preparation Activities signed off New Project? DS Engagement Digital Security Engagement DS Review/ Registration process

When the stated activities have been agreed and signed off select Yes, if at the tim outstanding then No should be selected Please be aware that you have to engage the Digital Security Risk Manager/ Risk and approval of any project or new application before going live The process for DS engagement can be found by selecting the following link

The first step to engaging Digital Security as part of the CVP Select phase is by re your project. To do this, select the following link

At the end of the review and registration process, you will receive a sign-off notific attached to the relevant RFC

Major Change

Digital Security must be engaged for all major changes. If you have not already do self-register your project by using the following link. Once registered Digital Secur contact you within 7 - 10 working days to determine the type of security review wh required and discuss the next steps.

Disk Disposal

The change will be approved only where compliant to BP standards for handling s information is met. For information on the handling of sensitive information please one of the following links

Implementation and Remediation Worksheets

Task Lists

The tables have been separated in these worksheets to allow for phased impleme

Estimated Date/ Time

Change Type Start Date/ Time End Date/ Time Remediation Date/ Time (aka Back-out Point) Enter the date/time when the remediation is due to start if applicable. The date wi The task/ activity lists contain the most relevant information from that submitted on Task/ Activity Lists validate the data entered in the RFC on the Remedy Change Module

Once the estimated start time has been manually entered in cell K37, adding the time and give the start time of the next task. The start date/ time will be copied au Ensure that you reflect in the task the actual time the task will take, including any ' reboot/ backup to complete etc. The type of change you will be undertaking, Infrastructure, Application or both Infr populated from Summary. Enter the date/time when the implementation is due to start. The date will be pop Enter the date/time when the implementation is due to end. The date will be pop

agement Approval Agreement (CAM Request) do not complete this form ease refer to examples in the Remedy tool instead (Notes field).

ets

ed and now should be not updated. Only enter information in the white e Change Management team. If any of the formulas does not work n the above.

g but not limited to BP Staff, Contractors, Third Parties. In the final 2 ver information. d and available on all pages please complete Contacts Page accordingly.

ommunications required - please complete all communications types and

s and activities requirement. h need to be completed to validate the Change. Please ensure that all the

completing the task/ activity

m/yyyy hh:mm. For durations of the tasks, please provide days in single mat. Please note, that it must be consistent with Remedy ticket. If your time sing Time Zone dropdown field in Summary tab. ny of the tables in the Planning, Testing, Implementation, Remediation and h calculations and formulas, please copy the formulas across the lines

ge

e also help at the right side of the Contacts tab) or entered manually role nd responsibilities as per whole lifecycle of the change.

red by the other fields.

e, that not all the people have an access to the BP GAL, or some of the

elecommunication, GHS etc) is due to end. The date is populated from the Remediation Worksheet

nk if not applicable.

/ releases - if during implementation of the change there will be a bridge .

sheet

ed within the Remedy Module. This number is automatically copied across

ified in Contacts Page. The Change Owner will be required, as appropriate, ew g, Infrastructure, Application or both Infrastructure and Application. It tion of your change in Remedy.

o start. The date will be populated to the Implementation Worksheet. The al zone - please specify it by using Time Zone dropdown list.

o end. The date will be populated to the Implementation Worksheet is due to start. The date is populated from the Remediation Worksheet is due to end. The date is populated from the Remediation Worksheet

The date must be in line with implementation plan and change window and ection in the Notes field in Remedy - if the service is affected.

The date must be in line with implementation plan and change window and ection in the Notes field in Remedy - if the service is affected. ion from that submitted on each sheet. This will be used to validate the e Module h need to be completed to validate the Change. Please ensure that all

Worksheet
Communication Programme Home Page

r re-boot and users may experience or there will be any issue visible by the end the communication preparation. For more

sheet

d signed off select Yes, if at the time of raising the Change these are still

gital Security Risk Manager/ Risk Management Consultant for reviewing efore going live by selecting the following link DS Homepage

t of the CVP Select phase is by registering

DS Engagement Portal

s, you will receive a sign-off notification (sign-off/waiver) which must be

hanges. If you have not already done so nk. Once registered Digital Security should mine the type of security review which will be

Major Change

ant to BP standards for handling sensitive ing of sensitive information please select

DS Homepage

iation Worksheets

heets to allow for phased implementation and remediation to take place.

y entered in cell K37, adding the estimated duration will increase the end e start date/ time will be copied automatically down each of the tables. e the task will take, including any 'lapsed time' e.g. waiting for the server to

astructure, Application or both Infrastructure and Application. This will be

s due to start. The date will be populated where appropriate. s due to end. The date will be populated where appropriate.

to start if applicable. The date will be populated where appropriate information from that submitted on each sheet. This will be used to medy Change Module

Date Author 2/24/2012 MW 3/8/2012 MW

Summary of change Major revisions finished; an official release - 2.1 Updated to 2003 compatible version

Ver. Number 2.1 2.11

Status Issued Revision

Key Contacts Information

Change Number CRQ000000113330

When this worksheet has been completed, please go to the each tab and select the names accordingly (i.e. T

To add additional rows to any of the tables below, please ensure that you use the following method to prese 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them. 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIO Change Owner,Communication Owner,Planning Owner,Testing Owner,Implementation Owner,Remediation Owner,P

ID

Name

Role
Change Implementer Change Owner

0 1. Ezra01 Doss Ezra Doss 2. Senthil 02 Duraisamy Senthil Duraisamy 03 04 05 06 07 07 08 09 10 11. ChM 11onChM duty on duty 12 13 14 15 16 17 18 19 20

Emergency ChM on-call

Please complete the Conference Bridge Details below if there will be such option available. All the necessary Example: InterCall Std Dial in International number +44(0)1452 584028 Conference Bridge Details Start BST End BST

each tab and select the names accordingly (i.e. Testing Owner on the Testing tab and so on). All the necessary details will be show

sure that you use the following method to preserve the formatting and avoid formula corruption. document where you want to insert more rows

OWS ADDED BY FOLLOWING THE INSTRUCTIONS PROVIDED Owner,Implementation Owner,Remediation Owner,Post Implementation Owner,Change Implementer,Change assignee Contributors list

Notes

Email
ezra.doss@hp.com senthilkumar.d@hp.com

Contact Number
+914466378099 +914466373497

For emergency only

N/A

+48664472800

e will be such option available. All the necessary details including provider name should be added. 52 584028 Conference Bridge Details Phone number Conf code Web link / other details

n). All the necessary details will be shown in the table.

uption.

nter,Change assignee ibutors list

Contact Number (mobile)

Segment/ Function
India India

Location

+48664472800

GOI

Poland

Key Decision Maker

Yes/No No Yes

Approver
Yes/No No Yes

Yes

Yes

Change Owner A Change Owner: Is the person who is ACCOUNTABLE for the RFC (Planning and Implementation). Is normally the group manager, team lead, liaison, or supervisor responsible for the source of the RFC Liaises with Change Assignees, Change Implementers and Change Requesters to ensure requests are fully documented and of suitable quality to be submitted for approval. Provides information and guidance to Change Management on the justification, criticality and impact of their RFC. Represents the RFC at the CAB, when requested by the Change Manager Responds to queries relating to the RFC, should the Change Assignee be unavailable. Ensures that the RFC is implemented within the specified timeframe and as documented within the Implementation Plan or backed out with no disruption to the business services. Identifies the Business Owner for the RFC. Ensures that the Change Requester and Assignee fulfils their responsibilities accurately, informatively and in a Change Implementer / Task Implementer Is responsible for building the implementation package and actioning the requirements in accordance with the content of an approved Change Request. Implements the change after RFC approval and in accordance with the scheduled date, time, and implementation plan and where appropriate back-out plan as specified in the RFC. Notifies the Service Desk & Assignee when the RFC has been completed and that impacted services are available again. Confirms the result of the RFC implementation and informs the Change Assignee so that the Assignee can update the RFC accordingly. Evaluates whether back-out is required whilst sufficient time is available to back-out the change within the agreed change window. Backs out the change following the approved back-out plan where required, e.g. should the change fail or a deviation from the Implementation Plan is required. Postpones approved RFCs if notified of a conflict or other reasons why the RFC implementation must be Change Assignee Is responsible for communicating any amendments to details/dates/times of the RFC to the relevant Change Manager. Failure to do so may result in the delay of a Change. Communicates the CABs decisions to Change Implementers and other stakeholders. Ensures that any CMDB updates or changes are actioned in the respective CMDB in a timely manner. Ensures that the resources necessary for implementation have been booked and are available. Ensures that the Change is approved prior to implementation. Once the Change is implemented, its success is assessed and accurately recorded. Ensures agreed and approved communication plans are followed. Completes the Post-Implementation section of all RFCs. Attends and contributes to a formal Post-Implementation Review, when requested by Change Management. Change Escalation Point / Go-No Go Decision Makers If no one can be contacted or there are issues around Change and Change Owner or deputy is unable to address, the Escalation Point will be used to contact and resolve. The people listed in the "Go/No go" section must have a power to decide if the change has been successful and

Summ This Worksheet MUST be completed for all changes - your responses will provide guidance of which other in reviewing and - where appropriate - approving your change

If some detail is missing or not all results are showing, your change ticket will not pass validation & you wi

Change Window (in Remedy) = Implementation Window + Remediation (Back

Example: RFC Reference Unity Engagement Number Change Owner Change Type ID 2. Senthil Duraisamy Infrastructure Task List CRQ000000113330 Start End Time zone

Implementation W

Accountabili

4000 Implementation 5000 Remediation (Back-out) Total Outage duration (implementation + remediation) ID 1000 Planning 2000 Testing 3000 Pre-implementation activities (resource booking, communication, backup) 6000 Post Implementation tasks (testing, closure, PIR if applicable, documentation & CMDB update) Task List

2. Senthil Durais 2. Senthil Durais

Accountabili

2. Senthil Durais 2. Senthil Durais

2. Senthil Durais

2. Senthil Durais

Change Validation before CAB Review # Description Planning 1 2 3 1. Planning and Preparation Activities Agreed/ Signed Off New Project? Yes No Status

Has Digital Security reviewed and approved the project or new application? No

4 5 6 7 8

Digital Security Sign-Off attached to RFC? Major Change? Has Digital Security reviewed and approved the major change? Digital Security Sign-Off attached to RFC? Is disk disposal activity required?

No No No No No

9 10

Are you compliant with the BP standards around the handling of sensitive information? Is the Change window stretching into the WCC period?

N/A Yes

11

Is the WCC form attached?

Yes

12

Is the Change window part of a Key Event?

No

13

Has Key Events instructions being adhered to?

No

28

Is physical access to a Data Center required? (ATW process in place)

29

Does this RFC include Data Center Patching activities?

30

MDC Backup Request Forms complete?

31

SAN Attachment forms complete?

32

VMWare/Solaris Container forms complete?

37

HP GHS only - Has ESL or Jet tool been updated with the outage period ? DR Implications for the change - see DR Test RA

33

Is this a Disaster Recovery test change?

34

Does this change impact the DR Plan?

35

Does the change impact the DR Solution?

36

Is there a change to the Recovery Time Objective (RTO) ? Testing

14

Test Plan Reviewed and Signed-Off? Implementation

Successful and signed off

15 16 17 18 38 39 40 19

Implementation Plan Reviewed and Signed-Off? Are all manufacturer guides and other documentation necessary for reference during this change available? Are there any logical items required in order to complete this change? Has all pre-implementation testing as defined on the Testing worksheet been completed? Is this change going to be implemented remotely or using local resources? If remotely - are there any local resources required to complete the change? Are the resources booked? Is all BP documentation necessary for reference during this change available? Are any activities and tasks required to be completed and validated to ensure successful remediation of this change should it be unsuccessful? Are the required decommissioning activities included on this worksheet? Remediation Have all Remediation Plan Decision Makers and Key Stakeholders been identified Remediation Plan Activities Agreed/ Signed Off Post Implementation Review

Yes N/A N/A N/A Remotely No Yes N/A

20

No

21

N/A

23 24

Description Post Implementation Have you updated the Implementation and remediation plans to show that tasks have been completed? Have all Post Implementation tasks/ activities been completed?

Status

25 26

Yes Yes

27

Is it necessary to wait for periodic business processing to complete before final confirmation of implementation success can be determined?

N/A

Summary

uidance of which other sections needs to be populated and how. This will also provide valuable information to assist Approvers

pass validation & you will not gain approval for this change.

Remediation (Back out) Window.

2/23/2012 0:00 Implementation Window 7/5/2012 20:00 7/7/2012 22:00 Remediation (Back Out) Start End 7/5/2012 20:00 7/7/2012 22:00 Outage - see Guidelines Start End Duration: Estimated End Date and Time BST 7/7/2012 22:00 7/7/2012 22:00

BST British Summer Time Europe UTC + 1 hour Accountability 2. Senthil Duraisamy 2. Senthil Duraisamy Estimated Start Date and Time BST 7/5/2012 20:00 7/5/2012 20:00 Estimated Duration d:hh:mm 2:02:00 2:02:00

Accountability 2. Senthil Duraisamy 2. Senthil Duraisamy 2. Senthil Duraisamy 2. Senthil Duraisamy

Validator Instructions Status This activity must be completed prior to the change being presented for CAB Review

Yes

No If "Yes" has been selected at Question 2, then questions 3 and 4 must also say "Yes". If "No" then advise the Change Owner that the Change cannot be presented for CAB review

No

If "Yes" has been selected at Question 2, then questions 3 and 4 must also say "Yes". If "No" then advise the Change Owner that the Change cannot be presented for CAB review

No

No If "Yes" has been selected at Question 5, then questions 6 and 7 must also say "Yes". If "No" or "N/A" then advise the Change Owner that the Change cannot be presented for CAB review

No

No

No If "Yes" has been selected at Question 8, then question 9 must also say "Yes". If "No" or "N/A" then advise Change Owner that the Change cannot be presented for CAB Review

N/A

Yes If "Yes" has been selected at Question 10, then question 11 must also say "Yes". If "No" or "N/A" then advise Change Owner that the Change cannot be presented for CAB Review

Yes

No If "Yes" has been selected at Question 10, then question 11 must also say "Yes". If "No" or "N/A" then advise Change Owner that the Change cannot be presented for CAB Review If Yes -> please make sure you have completed and attached ATW (MDCs) or arranged an access (other DCs)

No

If Yes - > provide the IPR numbers

If Yes -> attach the form to the Remedy or provide a link.

If there is an outage of the server - answer must be "Yes"

If Yes -> complete the DR Questions below and go to the DR Test RA tab.

If Yes -> go to the DR Test tab and provide details of when the DR Plan update with be provided and who will be engaged to review/approve If Yes -> provide details of which Imp Plan steps or RFC covers the updates to the DR Solution

If Yes provide details of the change to the time in which minimum service levels must be recovered (RTO) for the application? This activity must be completed prior to the change being presented for CAB Review

Successful and signed off

Yes

This activity must be completed prior to the change being presented for CAB Review

N/A

N/A

N/A

Remotely These activities must be completed prior to the change being Implemented, but is not necessary for CAB Review validation. Please ensure that if "Yes" is selected there is reference to those documents/ activities or items on the implementation plan.

No

Yes

N/A

No

N/A

These activities must have been completed prior to the change being presented for CAB Review

Status

Yes Yes This activity must be completed prior to the change being subject to Post Implementation Review (where applicable) and Closed

This activity must be completed prior to the change being subject to Post Implementation Review (where applicable) and Closed N/A

information to assist Approvers

Outage - see Guidelines N/A N/A #VALUE! Estimated Outage (calculated) d:hh:mm 0:00:00 0:00:00 0:00:00

Communications
Change Number CRQ000000113330

When this worksheet has been completed, please go to the each tab and select the communication names accord Notification). All the necessary details will be shown in the table.

To add additional rows to any of the tables below, please ensure that you use the following method to preserve th formula corruption. 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them. 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P

Outage Notification,Service Disruption,Planned Maintenance

ID
0

Communication Name e.g. Outage Notification

Details of Communications What is the communication about? Monitoring Configuration

Planned Maintenance 1. Planned 01 Maintenance 02 03 04 05 06

mmunication names accordingly (i.e. Outage

wing method to preserve the formatting and avoid

to insert more rows

NG THE INSTRUCTIONS PROVIDED

Originator (SME or Service Line Manager for example) ide communication out to end users about an upcoming Plann where regular maintenance will require a server re-boot an service during a stated period (Amber template). They engage their approved communicator who is register Programme Register and therefore can send from the MyS Accredited Communicator drafts email Accredited Communicator issues to their reviewer(s), coll Accredited Communicator seeks final sign-off and approv Accredited Communicator sends the comms to their selec distribution list via BP Outlook email Accredited Communicator saves a copy of the communic

Communications planned for the change Type e.g. Business, Technical Technical only Owner Person responsible for ensuring communication is sent out 2. Senthil Duraisamy Date Required By BST

tails of Communications

e communication about?

Configuration

ger for example) identifies a requirement to send a t an upcoming Planned Change, e a server re-boot and users may experience disruption to this template). cator who is registered in the End User Communications n send from the MyServiceCentre@uk.bp.com mailbox

heir reviewer(s), collates feedback and makes updates sign-off and approval comms to their selected audience using the appropriate

py of the communication in the central Comms Store

Recipients

Status Completed / Outstanding Complete

Planning and Preparation Change Number CRQ000000113330

When this worksheet has been completed, please check the answers below. The answers to the validation quest 1. Planning and Preparation Activities Agreed/ Signed Off 2. New Project? 3. Has Digital Security reviewed and approved the project or new application? 4. Digital Security Sign-Off attached to RFC? Unity Engagement Number Yes No No No 0

To add additional rows to any of the tables below, please ensure that you use the following method to preserve th 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P

Name
Select person 1. Ezra Doss

Role
as per Contacts page Change Implementer

Notes
0

Email
ezra.doss@hp.com

Communication Name e.g. Outage Notification 1. Planned Maintenance

Details of Communications What is the communication about? Monitoring Configuration

Type e.g. Business, Technical Technical only

ID 1000 1001 1002 1003 1004

Task List Test on Windows Server 2003 Enterprise Edition Test on Windows Server 2003 Enterprise Edition 64 bit Test on Windows Server 2003 Standard Edition Test on Windows Server 2008 R2 Test on Solaris 10 SPARC

1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020

Test on Solaris 10 X86

Prior Planning and Preparation Validation

nswers to the validation questions are updated from the Summary worksheet. 5. Major Change? 6. Has Digital Security reviewed and approved the major change? 7. Digital Security Sign-Off attached to RFC? 8. Is disk disposal activity required? 9. Are you compliant with the BP standards for handling of sensitive information? No No No No N/A

10. Is the Change window 11. WCC Form Attached?

12. Is the Change window

13. Has Key Events RFC in

ollowing method to preserve the formatting and avoid formula corruption. ant to insert more rows

OWING THE INSTRUCTIONS PROVIDED. Contributors list

Email
ezra.doss@hp.com

Contact Number
+914466378099

Contact Number (mobile)

0

Segment/ Function
0

Prior Planning and Preparation Communications Type e.g. Business, Technical Technical only Owner Person responsible for ensuring 2. Senthil Duraisamy Date Required By BST 1/0/1900

Recipien 0

Prior Planning and Preparation Tasks/ Activities Accountability HP Tools Team HP Tools Team HP Tools Team HP Tools Team HP Tools Team Date/Time Required By 7/4/2012 12:00 7/4/2012 12:00 7/4/2012 12:00 7/4/2012 12:00 7/4/2012 12:00

HP Tools Team

7/4/2012 12:00

10. Is the Change window stretching into the WCC period? 11. WCC Form Attached? 12. Is the Change windows part of a Key Event? 13. Has Key Events RFC instructions been adhered to?

Yes Yes No No

Location
India

Key Decision Maker

Yes/No No

Approver
Yes/No No

Recipients 0

Status Completed / Outstanding Complete

Status Complete Complete Complete Complete Complete

Comments

Complete

Change Number

Testing CRQ000000113330

When this worksheet has been completed, please check the answers below. The answers to the validation ques 14. Test Plan Reviewed, Agreed/ Signed Off Successful and signed off

To add additional rows to any of the tables below, please ensure that you use the following method to preserve t 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P

Name
Select person 2. Senthil Duraisamy

Role
as per Contacts page Change Owner

Notes
0

Communication Name e.g. Outage Notification 1. Planned Maintenance

Details of Communications What is the communication about? Monitoring Configuration

Test Required?

Test Planned?

ID

Test

Pre-Deployment / Pre-Implementation

Test Script Agreed?

Tester

2000

Test on Windows Server 2003 Enterprise Edition Test on Windows Server 2003 Enterprise Edition 64 bit

HP Tools Yes Team HP Tools Yes Team

Yes

Yes

2001

Yes

Yes

2002

Test on Windows Server 2003 Standard HP Tools Yes Edition Team Test on Windows Server 2008 R2 HP Tools Yes Team HP Tools Yes Team HP Tools Yes Team

Yes

Yes

2003

Yes

Yes

2004

Test on Solaris 10 SPARC

Yes

Yes

2005 2006 2007 2008 2009 2010 2011 End

Test on Solaris 10 X86

Yes

Yes

Test Required?

Test Planned? Yes Yes

ID

Test

Deployment 2100 Verify RFC information HP Tools Yes Team HP Tools Yes Team Yes

2101 2102 2103 2104 2105 2106 2107 2108 2109 End

Verify server connectivity

Yes

Deployment

Test Script Agreed?

Tester

Test Required?

Test Planned? Yes Yes Yes

ID

Test

Post Deployment 2200 2201 2202 2203 2204 2205 2206 2207 2208 2209 2210 End Verify HP Tools are correctly installed Verify IBM Tools are correctly removed Verify CMDB is updated STO Team STO Team STO Team Yes Yes Yes Yes Yes Yes

Post Deployment

Test Script Agreed?

Tester

Planning Validation

answers to the validation questions are updated from the Summary worksheet.

following method to preserve the formatting and avoid formula corruption. want to insert more rows

LOWING THE INSTRUCTIONS PROVIDED. Contributors list

Email
senthilkumar.d@hp.com

Contact Number
+914466373497

Contact Number (mobile)

0

Segment/ Function
0

Testing Communications Type e.g. Business, Technical Technical only Owner Person responsible for ensuring communication is sent out 2. Senthil Duraisamy Date Required By BST 1/0/1900

Rec

Testing Tasks/Activities
Acceptance Criteria Agreed? Test Resources Available? Test Data Available?

Estimated Start Date/Time

Estimated Duration

Estimated End Time

BST

d:hh:mm

BST

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM Yes 15/06/2011 12:00 AM 01:20:00 #VALUE! 01:30:00 #VALUE! 01:30:00 #VALUE! 01:00:00 #VALUE! 01:30:00 #VALUE! 00:30:00 #VALUE!

Testing Tasks/Activities
Acceptance Criteria Agreed? Test Resources Available? Test Data Available?

Estimated Start Date/Time

Estimated Duration

Estimated End Time

BST Yes Yes Yes Yes Yes 3/16/2012 18:00 Yes 3/16/2012 18:00

d:hh:mm

BST

3/16/2012 18:00

3/16/2012 18:00

Acceptance Criteria Agreed?

Test Resources Available?

Test Data Available?

Estimated Start Date/Time

Estimated Duration

Estimated End Time

BST Yes Yes Yes Yes Yes Yes Yes Yes Yes 3/19/2012 5:00 3/19/2012 5:30 3/19/2012 6:00

d:hh:mm 00:30:00 00:30:00 01:00:00

BST 3/19/2012 5:30 3/19/2012 6:00 3/19/2012 7:00

1/0/1900 0:00

Location
India

Key Decision Maker

Yes/No Yes

Approver
Yes/No Yes

Recipients

Status Completed / Outstanding

Complete

Status

Comments

Status

Comments

Status

Comments

Implementation Change Number CRQ000000113330

When this worksheet has been completed, please check the answers below. The answers to the validation ques 18. Has all the pre-implementation testing identified on the Testing worksheet been completed? 19. Is all BP documentation necessary for reference during this change available? 20. Are any tasks/ activities required to be completed and validated to ensure successful remediation of this change should it be unsuccessful?

15. Implementation Plan Agreed/ Signed Off 16. Are all manufacturer support guides and other documentation necessary for reference during this change available? 17. Are any logical items required in order to complete this change?

Yes

N/A

N/A

To add additional rows to any of the tables below, please ensure that you use the following method to preserve t 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them, 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P

Im

Name
Select person 2. Senthil Duraisamy

Role
as per Contacts page Change Owner

Notes

Imple Communication Name e.g. Outage Notification 1. Planned Maintenance Details of Communications What is the communication about? Monitoring Configuration

ID

Task List Required DNS Entries Required Disk Space Available Access to Server - iLOM/RSC Access to Server - SSH/RDP

Start 3000 3001 3002 3003 3004 3005 3006 3007 3008 3009 3010 3011 3012 3013 3014 3015 3016 3017 3018 3019 3020

ID

Task List

Start 3100 3101 3102 3103 3104 3105 3106 3107 3108 3109 3110 3111 3112 3113 3114 3115 3116

Connect to Servers Install HP SA Tool onto Hosts Register to HP SA manager Use HP SA to deliver HP OM Tools Register to HP OM manager Update/Push HP OM Std Monitoring

3117 3118 3119 3120

Implementation Validation The answers to the validation questions are updated from the Summary worksheet. Are the required decommissioning activities included on this worksheet? Is physical access to a Data Center required? (ATW process in place)

Has all the pre-implementation ing identified on the Testing ksheet been completed?

N/A

Is all BP documentation necessary reference during this change ilable?

N/A

Are any tasks/ activities required to completed and validated to ensure cessful remediation of this change uld it be unsuccessful?

No

the following method to preserve the formatting and avoid formula corruption. ou want to insert more rows

OLLOWING THE INSTRUCTIONS PROVIDED.

Implementation Contributors list

Email

Contact Number

Contact Number (mobile)

0

senthilkumar.d@hp.com

+914466373497

Implementation Communications Type e.g. Business, Technical Technical only Owner Person responsible for ensuring communication is sent out 2. Senthil Duraisamy Date Required By BST 1/0/1900

Pre-Implementation Tasks/ Activities

Accountability HP Tools Team HP Tools Team HP Tools Team HP Tools Team

Estimated Start Time Estimated Duration BST 7/5/2012 20:00 7/5/2012 20:30 7/5/2012 21:00 7/5/2012 21:30 d:hh:mm 0:30 0:00:30 0:00:30 0:00:30

Estimated End Time BST 7/5/2012 20:30 7/5/2012 21:00 7/5/2012 21:30 7/5/2012 22:00

7/5/2012 20:00

00:01:30

4/21/2012 0:00

Implementation Tasks/ Activities Accountability Estimated Start Time BST 7/5/2012 22:00 7/6/2012 0:00 7/6/2012 23:30 7/7/2012 9:00 7/7/2012 11:00 7/7/2012 12:00 Estimated Duration Estimated Start Time d:hh:mm 2:00 23:30 9:30 2:00 1:00 2:00 BST 7/6/2012 0:00 7/6/2012 23:30 7/7/2012 9:00 7/7/2012 11:00 7/7/2012 12:00 7/7/2012 14:00

7/5/2012 22:00

2:00:00 PM

7/7/2012 12:00

Total Outage Time

quired decommissioning activities n this worksheet?

N/A

access to a Data Center required? cess in place)

Segment/ Function

Location

Key Decision Approver Maker

Yes/No Yes Yes/No Yes

India

Recipients

Status Completed / Outstanding Complete

Estimated Outage d:hh:mm

Status

Comments

00:00:00

Estimated Outage d:hh:mm

Status

Comments

00:00:00

00:00:00

Remediation Change Number CRQ000000113330

Remediation Validation When this worksheet has been completed, please check the answers below. The answers to the validation questions are updated from the Summary worksheet. 23. Have all Remediation Plan Decision Makers and Key Stakeholders been identified 0 24. Remediation plan approved and signed-off? 0

To add additional rows to any of the tables below, please ensure that you use the following method to preserve the formatting and avoid formula corruption. 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them, 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS PROVIDED. Contributors list

Name
Select person

Role
as per Contacts page

Notes

Email

Contact Number

Contact Number (mobile)

Segment/ Function

Location

Key Decision Maker

Yes/No

Approver
Yes/No

Remediation Communications Communication Name e.g. Outage Notification Details of Communications What is the communication about? Type e.g. Business, Technical Owner Person responsible for ensuring communication is sent out Date Required By BST Recipients Status Completed / Outstanding

Remediation Tasks/ Activities ID Task List Remove HP OM Tool via HP SA Remove HP SA tool manually Server reverted to previous state Accountability HP Tools Team HP Tools Team HP Tools Team Estimated Start Time BST 7/7/2012 14:00 7/7/2012 16:00 7/7/2012 20:00 Estimated Duration d:hh:mm 2:00 0:04:00 0:02:00 Estimated Start Time BST 7/7/2012 16:00 7/7/2012 20:00 7/7/2012 22:00 Estimated Outage d:hh:mm Status Comments

Start 5000 5001 5002 5003 5004 5005 5006 5007 5008 5009 5010 5011 5012 5013 5014 5015 5016 5017 5018 5019 5020

7/7/2012 14:00

12:00:00 AM

7/7/2012 14:00

00:00:00

Total Outage Time

00:00:00

DR Test Risk Assessment

Change Number 0

To add additional rows to any of the tables below, please ensure that you use the following method to preserve the f 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS PRO

1 2 3 4 5 6 7 8

Which Segment or Function is responsible for the application? Does this application have a DRP? Is the DRP saved in eBRP? If TMS is used what is the TMS reference Has a test plan been produced? Does the test plan identify all the teams required to execute the test? Has the test plan been signed off by all the teams executing the plan? Has a test execution walkthrough been held?

Wh

Name
Select person

Role
as per Contacts page

Notes

9 In what form is the sign-off approval? 10 Where is the sign-off evidence and test documentation stored? [Paste Link or insert emails]

11 Please state how you will ensure that production services and data will remain unaffected by this test.

If you have answered "No" to any questions above of have further details, please provide them here:

t you use the following method to preserve the formatting and avoid formula corruption. nt where you want to insert more rows

DED BY FOLLOWING THE INSTRUCTIONS PROVIDED

34 Does this change impact the DR Plan? 35 Does the change impact the DR Solution? 36 Is there a change to the Recovery Time Objective (RTO) ?

Who has signed off the plan?

Email

Contact Number

Contact Number (mobile)

Segment/ Function

TMS

te Link or insert emails]

ill remain unaffected by this test.

, please provide them here:

e DR Plan? e DR Solution? overy Time Objective (RTO) ?

0 0 0

Location

Key Decision
Yes/No

Approver
Yes/No

Post Implementation Change Number CRQ000000113330

When this worksheet has been completed, please check the answers below. The answers to the validation ques 25. Have you updated the Implementation and remediation plans to show that tasks have been completed?

Yes

26. Have all post implem com

To add additional rows to any of the tables below, please ensure that you use the following method to preserve t 1. Go to the row header/ number at the left hand side of the document where you want to insert more rows 2. Right Click and select Copy 3. Right Click again and select Insert Copied Cells 4. For numbered cells, you will need to renumber them, 5. DO NOT REMOVE ANY ROWS/LINES, INCLUDING NEW ROWS ADDED BY FOLLOWING THE INSTRUCTIONS P

Name
Select person 2. Senthil Duraisamy

Role
as per Contacts page Change Owner

Notes

Email

senthilkumar.d@hp.co

Communication Name e.g. Outage Notification

Details of Communications What is the communication about? 0

Type

e.g. Business, Technic 0

ID

Task List
Post Implementation RIB Access Check RDP & Admin Access Check Tools Install Check

Start 5001 5002 5003

5004 5005 5006 5007 5008 5009 5010 5011 5012 5013 5014 5015 5016 5017 5018 5019 5020

Antivirus Check Server Take On Consolidated Status RIB Password Change Local Admin Password Change Incumbent Vendor Access Removal CMDB Support group Change CMDB check

Post Implementation Validation wers to the validation questions are updated from the Summary worksheet. 26. Have all post implementation tasks/ activities been completed?

Yes

27. Is it necessary to wait for perio complete before final confirmation can be determined? E.g. Payroll r

wing method to preserve the formatting and avoid formula corruption. to insert more rows

ING THE INSTRUCTIONS PROVIDED Post Implementation Contributors list

Email

Contact Number

Contact Number (mobile)

0

Segment/ Function

senthilkumar.d@hp.com

+914466373497

Post Implementation Communications Type e.g. Business, Technical 0 Owner Person responsible for ensuring communication is sent out 0 Date Required By BST 1/0/1900

Post Implementation Tasks/ Activities

Accountability

Date/Time Required By

HP STO Team HP STO Team HP STO Team

7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00

HP STO Team HP STO Team HP STO Team HP STO Team HP STO Team HP STO Team HP STO Team

7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00 7/12/2012 13:00

27. Is it necessary to wait for periodic business processing to complete before final confirmation of implementation success can be determined? E.g. Payroll run

N/A

Segment/ Function

Location

Key Decision Maker

Yes/No Yes

Approver
Yes/No Yes

India

Recipients

Status Completed / Outstanding

Required By

Status

Comments

Not Started

Once the activity is over, communication will be sent

CRQ

CRQ000000113330

{ put short change summary here}

Implementation Date / Time: Outage Date / Time: Change Owner: #REF! GroupCore Impacted?

7/5/2012 20:00 N/A Foundation CAB: IST Clear & Concise Work Instructions:

7/7/2012 22:00 N/A Risk & Impact completed: No Testing:

Detailed information as to why this change is required:

Business Service Impact

Applications / Infra Affected: Who will implement & where Risk Mitigation and Remediation Communication Plans

y here}

Implementation plan signed off: Yes Potential Key Events clash?

Worst Case Scenario (implication of not implementing the Change)