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Microsoft SharePoint enables important documents and business processes to be stored in a central
information hub. It can also be a powerful communication and collaboration tool. However, SharePoint is
a complex software application with many implementation and customization options. Misunderstandings
and unrealistic expectations can result in an expensive and functionally incomplete cause a SharePoint
implementation.
A SharePoint implementation can also have a disruptive and resource intensive impact on an organization
if it is not managed effectively. During times of recession, it is all the more important to find ways to
work smarter with less resource.
Follows these tips to maximize the value gained from your SharePoint implementation:
Manage Complexity
Think of SharePoint as a development platform not a product.
It is a common mistake for people to assume that SharePoint will give them what they want without
customization. As a sophisticated software application, SharePoint has many different features and plug-
ins which can be confusing. Deployments easily can go wrong if IT teams just turn on additional modules
without considering the business case, requirements, and training needed to make them part of an
ongoing business process.
The more comprehensive functionality available from SharePoint has to be built by an IT team (or a third
party vendor) using SharePoint’s .NET development tools. Hence it is more appropriate to view
SharePoint as a ‘development platform’ rather than an ‘out of the box’ product.
Representatives from various parts of the business will need to work together with the IT team from the
very start of the project. The project team needs to clarify the business requirements and all technical
and functional needs of the SharePoint implementation before starting the project.
• Snap Staff Poll can deliver company wide surveys to assess what’s working and what’s not with the
existing Intranet and to gather information regarding the tools and resources people would like to
see included on the new SharePoint Intranet. Snap Poll is a push communications channel that is
quick to set up and simple to deliver company wide. It is pushed directly onto employee computer
screens so does not get buried in email in boxes. Built in reminders help drive participation which
can ensure that all views are represented in the research…including the important but often ‘silent
majority’ who perhaps do not have extreme views or agendas and would ordinarily be less motivated
to participate.
Snap Poll can also be targeted to specific groups of employees, for example, managers and heads of
departments. Such individuals can be asked questions such as “what specific business value does /
could your department derive from an effective Intranet?”, “How might this be quantified?” For
example, a sales manager may say it is the number of accurate proposals that sales people are able
to produce. This research will provide an important perspective to help you make the SharePoint
implementation effective and also help you quantify its value at a later stage.
Companies that get the SharePoint implementation right, often start simply, with many of the features
disabled. Break a SharePoint implementation up into stages and leave the ‘bells-and-whistles’ until last.
For example:
1. Start by simply replacing the existing Intranet.
2. Add document management
3. Add forms management.
4. Add business process and workflow management
5. Start sharing business intelligence dashboards and enterprise reports
6. And so on.
Keep in mind your short term and long term objectives and work with IT while they download
SharePoint. Clarify what is required of SharePoint now, what possible extras might be useful and what
may be required in the future.
• For project ‘wins’ that you want to profile with more impact, try Snap Shots screensavers. The Snap
Shots tool is designed to raise awareness of key information by turning employee screensavers into
interactive bill boards. An image is worth a thousand words. For example, an image of a deck chair
on the beach with relevant text and a click through link is a powerful and engaging way to notify
staff that leave forms are now available via SharePoint.
• For messages that need high cut through, consider the Snap Desktop Alert or Scrolling News feed
channel.
• Snap RSS allows administrators to push out existing RSS feed sources, via an on screen news ticker
(or news aggregator), to targeted staff groups. Hence for important RSS feeds you can remove the
step within SharePoint requiring users to opt in. Snap RSS also makes it easy to generate and push
out manual feeds simply by typing a headline, more comprehensive content if required, and
specifying destination SharePoint pages or files.
• Snap Desktop Alert provides a means to push out urgent or important communications to targeted
staff groups. This desktop alert format bypasses email and pushes content directly onto employee’s
computer screens with configurable persistence and recurrence options and helpful reporting
features.
• Snap Staff Poll and Snap Staff Quiz provides the means to push staff surveys and quizzes out onto
employee’s desktops (bypassing email) with configurable recurrence options for uncompleted surveys
and quizzes. As with all of the Snap channels, they are designed to be used by Internal
Communicators not web developers. The content management interface is easy to use and has
functionality specifically built for employee communications purposes (e.g. image voting and user
confidentiality options)
All of the Snap Internal Communications channels allow messages to be pre-scheduled and targeted to
specific staff groups based on existing network structures (or customized targeting groups).
Clarify governance
A SharePoint implementation needs proper governance.
It is important to clarify the roles and responsibilities for managing a SharePoint site. For example; what
are the respective roles of Corporate Communications and IT? Who should ‘own’ the site? Who should
be empowered to manage the site?
A content management strategy should be developed by a team of representatives from key business
areas and cover areas such as:
Manage content
Before SharePoint there was chaos… now the chaos is more visible with
SharePoint
For a successful SharePoint implementation, good site administration and content management are
essential. A site administrator needs to manage content, carry out periodic evaluations and act as a
facilitator in sustaining participation. An administrator will also need to decommission parts of the site
that are no longer required.
SharePoint has relatively light-weight content management capability, additionally, collaboration tools
within SharePoint can add user generated content to the chaos. A proliferation of ‘team spaces’ can also
serve to create too many silos.
The search interface of SharePoint is also considered by some to be weak.
• Snap Desktop Alerts and Snap News Tickers – provide message cut through for urgent business
updates.
One of the big advantages of the Snap Internal Communications channels is that content can be
scheduled to appear at a specified time and scheduled to expire at a specified time. This means that old,
out of date content does not clutter the SharePoint site up or dilute the effectiveness of search.
Some internal communicators describe SharePoint as ‘clunky and not intuitive’. To ensure you maximize
the value derived from SharePoint, it is important to provide adequate training and support to staff.
Training for the IT team and administrators can be expensive and time consuming (probably at least a
one week ‘boot camp’). Selected ‘power user’ staff will also require 2 to 3 days of training. Even at the
departmental level it is useful to get a few people trained in how to use web parts.
Once SharePoint becomes available to the wider staff population, they will also need training on how to
use the various features that have been enabled on SharePoint.
Think twice about launching a site if you can't provide this sort of effort and resource in terms of training
and support.
• Snap Helpdesk provides a quick and easy means for people to ask questions in an appropriate online
‘helpdesk’. Moderators can be nominated for each ‘helpdesk’ and receive desktop alert notifications
when new questions are posted (note that SharePoint content alerts are email based and have lower
cut through rates and associated response times). Moderators can answer questions directly or point
the person to information sources where an answer can be found. Each specific question is tagged
and searchable, meaning that past questions and answers can be easily located in an evolving
repository of knowledge.
• Snap Staff Quiz provides the means to run a SharePoint education program, or to reinforce other
types of training. The Snap Staff Quiz tool is an interactive quiz format that is pushed onto the
employee’s computer screen. Staff can elect to complete a quiz at a time that suits them, but, if
required, you can set up the quiz so that it keeps re-appearing on screen until it is completed.
Business and product focused quizzes can contain links to the Intranet allowing users to research
each question before they answer. This tool is a real asset if you are aiming to improve overall
knowledge, increase SharePoint usage, and help staff find the content they need on SharePoint.
Employees don't typically seem to like using SharePoint. It's not intuitive and not particularly exciting.
SharePoint pages are often dull and boring. There are some options for making pages more exciting, but
pages tend to end up looking similar regardless of customization.
In addition, due to SharePoint’s sheer complexity, an implementation can seem to go on forever and
users can start to believe that glitches will never be ironed out.
Effective communication is key to acceptance, adoption and effective usage of SharePoint’s features by
staff. Changing how people work takes effort. Employees need to be engaged in order for them to use
SharePoint effectively.
• The Snap Shots screensaver tool can raise awareness of new information on SharePoint by turning
employee screensavers into dynamic interactive bill boards. An image is worth a thousand words.
For example, an image of a graduation cap with some relevant text and a click through link is a
powerful and engaging way to notify staff that online, self-paced training programs are now available
on the Intranet.
• Snap Staff E-Mag pushes company news directly to employees’ computer screens and provides click
through links to relevant SharePoint pages or files. Staff no longer have to open up separate ‘All
Staff’ emails, or visit the Intranet to search for news. Instead these messages are aggregated and
delivered in a readable and engaging format which includes hyperlinks back to SharePoint content (or
other information resources). Staff can also easily submit their own news articles and updates.
Articles, once approved by the editor, are automatically included in the magazine.
All of the Snap tools can include click-through links and therefore act as promotional tools to stimulate
interest and drive the usage and value of SharePoint. News feeds, desktop alerts, interactive staff
quizzes and surveys can be engaging ways to drive traffic to SharePoint content.
Costs can easily expand with a SharePoint implementation so beware of what you are getting into. There
are three levels of SharePoint:
1. Basic version of SharePoint which comes free with Windows server, allowing organizations ‘try before
they buy’
2. Paid version (License fees vary depending on the type and size of an organization)
3. Premium version designed to deliver features such as search.
You may end up paying more than you initially anticipate due to confusion about what features reside
within the different SharePoint versions and license fee bands. Additionally you may need to buy
SharePoint add-ons which were not previously considered or budgeted for.
Other things that can blow out overall project pricing include:
• Implementation costs
• Customization costs
• Systems integration costs
All of the Snap Internal Communications tools are quick and cost effective to implement. You can
augment SharePoint with inexpensive tools that do not require IT resource for them to be set up and
managed. This allows you to try concepts out, test uptake and evolve the approach without the need for
‘big project’ budget, resource or timeframes.
really easy for people to answer. It ‘pops up’ on the employee’s computer and provides options to
complete now or defer until later. The Snap Administrator can specify how frequently and how often the
quiz reappears until completed. ‘Silent Quizzes’ that staff can opt into via a hyperlink can also be set up.
A ‘sixty second’ quiz can be short, punchy and really effective,
especially if there’s a prize incentive attached. When quizzes
are set up in this way, very high participation rates are easily
achieved.
Like all of the Snap tools, Snap Quiz is targetable to different
groups of employees. You can theme quizzes with a logo or
image and automated reminders can be set up, so it will
continue to reappear and remind staff to participate.
Reporting via the Snap Content Manager is automatic and
updated every minute, making it really easy to manage. Upon
submission of the answers, an optional personal pop up
display showing the employee’s individual score and the
correct answers can to help reinforce learning.
This is a great tool to use in times of change or crisis management. One of the key rules around
managing change is to ‘communicate, communicate, communicate’. It is really important to have face to
face time and provide opportunities for staff to ask questions and express their views. However, it can
be tricky to get everyone in a room at the same time as staff still have jobs to do and can be very busy.
Snap RSVP can help.
of disengaged staff. Under these circumstances, Snap Mag can be a great alternative. Snap Mag
enables you to distribute ‘safe discussion’ directly to the employee’s computer screen.
To Snap Interactive channels incorporate easy to use features such as; customizable access rights,
security settings, and levels of anonymity and moderation. Automated desktop alerts (that bypass email
and are delivered directly to computer screens) can be set up to ensure nominated moderators provide
timely responses where appropriate.
There is no IT involvement required to set these tools. The Snap Interactive tools are strategic
communications tools and specifically designed to be easily managed and operated by the
Communications team and not become an IT ‘project’ each time a new forum is to be set up or a change
needs to be made.
This permits you to quickly and easily try concepts out. For example, you want to implement a discussion
forum around the launch of a new product …but there is some debate around whether this will provide
value or whether people will participate….. These tools allow you to test uptake and evolve the use of
such tools without the need for ‘big project’ budget, business cases or resource.
Administrators can quickly and easily set up new forums or blogs and specify which employee groups
have authoring, commenting, and read rights.
The Snap Interactive tools are also user friendly. Automatic user authentication means that the network
is fully secure and does not require the use of user names and passwords.
Extensive reporting options such as the total time spent by individual staff, ‘rank this forum’ polls, and
user demographics as well as more traditional site traffic statistics mean that it is easy to measure value
and demonstrate ROI.