PAUL W.

ABRAHAMSON
135 Taylor Ridge Court, Roswell, Georgia 30076 Contact by phone: (770) 343-9553, by e-mail: paul.abrahamson@gmail.com, or on the web: http://www.PaulAbrahamson.com

PROFILE SUMMARY With a vast experience in both sales and service, from operations to management to business ownership, I would be a great fit in most any organization. Customer service has always been strong focus while looking for opportunity to grow relationships and acquire new ones. A highly creative, organized, goal-oriented individual who enjoys being personable and professional. Embracing continued growth and knowledgewhile utilizing openmindedness and creative problem resolution skills to think outside the box when overcoming objections, solving an issue, or improving a process, all while possessing a strong dedication to customer satisfaction. SKILLS SUMMARY y Maximized sales/profitability and customer satisfaction through focusing on key business initiatives, office presentation, marketing execution, customer experience improvement, schedule and workflow management, loss prevention, and risk management, all while providing exceptional service and ensuring operational integrity was not compromised Improved a process flow for customer experience by analyzing peak wait times with staff availability and customer needs resulting in lowered average wait times by more than 20% Successfully run a side business for more than 3 years with continued growth Improved a process for coaching staff by writing a guide to better understand and learn operational compliance components in preparation of regular compliance audit reviews Managed a project successfully with more than 20 team members that included hands-on experience with project charter, scope, WBS, Gantt chart, resource management, RFP s, project plan, risk management plan, budget, and communication plan Managed staff of more than 10 including assisting in the recruiting, hiring, training, development and evaluation of staff including coaching on performance and sales opportunities Recognized for excellence in training from growth of office staff by appointment to district trainer for new management staff in a district of more than 10 offices Technical and project management hands-on training/experience at DeVry University (including task management, scheduling, risk management, accounting, business management, and quality management) Intermediate Microsoft Office skills (Word, Excel, Visio, Project and Outlook) and intermediate internet and email skills with basic html and PC hardware knowledge Experienced with multiple Windows, MS-DOS, and Mac based software, plus additional A+ training from DeVry University EDUCATION AND HONORS Bachelor of Science in Technical Management with a concentration in Project Management DeVry University, Alpharetta, Georgia Graduate of June 2009 Class Summa Cum Laude (GPA 4.0), DeVry University, Georgia

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PROFESSIONAL EXPERIENCE Paul William Music LLC dba ATL Sound Studio, Roswell, GA | Apr 2008 - Present Music Producer/Sound Engineer/Owner This is a side business that I operate a few nights per week. In this role, I manage all aspects of the business, including; business growth through marketing and referrals, managing sales and expenses, technical operation with advanced software and hardware, managing artist projects, creative consultation, and product delivery. JPMorgan Chase, Alpharetta, GA | Nov 2004 - Present Personal Banker The banker role is designed to provide the best value for the client relationship by assessing their banking needs and determining the right products and services to fit their financial situation and goals. This is a sales driven service position. Operations Supervisor This positions main focus is to supervise daily operations through floor management. Additional tasks include goal tracking and coaching of staff, consumer issue resolution and promotion of products and services offered. Assistant Financial Center Manager The primary function of this position was to assist the Financial Center Manager by overseeing daily sales, operations, and personnel of the office. Additional tasks included training staff on operational policy and procedures and acting as the Financial Center Manager in his/her absence. Senior Teller The key objective of this title is to process consumer transactions accurately while identifying and selling products and services on a customer-needs basis. Additional responsibilities include identifying and preventing fraudulent activity. SunTrust Bank, Alpharetta, GA | Apr 2004 Nov 2004 Financial Services Representative The main function of this role was to service customer needs by offering account and loan products based on the consumer needs and building client relationships. Wachovia Bank, Norcross, GA | Mar 2001 Apr 2004 Service Banker The key objectives of this position were to service consumer issues and maintain client relationships. Additional functions included utilization of effective leadership to boast enthusiasm for goals and service amongst the team and to help grow for the office. Kimberly Credit Counseling Alliance, Inc., Alpharetta, GA | Aug 2000 Mar 2001 CS Administrator The main objectives for this role were to service client needs and gather client information. Blockbuster Entertainment, Alpharetta, GA | Aug 1997 Aug 2000 and Jul 2003 Apr 2006 Shift Manager (Part Time) The main focus of this position was to act as the manager-on-duty for the office during scheduled shifts on a part-time basis. This function included maintaining the proper inventory controls, merchandising, cash controls, customer issue resolution, and coaching and training of staff on performance and sales opportunities and procedures. Additionally, recognition-based responsibility was given to train new and promoted store management staff for the district. Senior Assistant Manager The primary focus for this title was to achieve sales goals and customer service standards while maintaining the operations of the office. Addition responsibilities included acting as the Store Manager in his/her absence, assisting in the recruiting, hiring, training, development, and coaching of staff, and supervising and coaching shift managers and other staff on a daily basis.