The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

(OS1) Coach Class Emphasizes Training and Respect for Cleaning Workers
By Guido Piccarolo Los Angeles Habilitation House When Nancy asked Patricia, the mom of Andre Calvin, Restroom Specialist and Vacuum Specialist with LAHH, about her participation in the 2013 (OS1) User Symposium in Michigan, where Andre received the award as (OS1) Outstanding Cleaning Worker, she answered: The trip to Michigan was a wonderful experience. Everyone was so welcoming and open and made me feel so proud that Andre is a part of an industry that truly appreciates its employees. Ive had people tell me what Andre would never be able to do, and to see him exceed all those negative comments is awe inspiring. In Patricias answer there is all the richness of what I have been given in participating in the 2013 Coach Class. This response also captures the meaning of my professional development as an (OS1) Coach and Trainer over the last five years. The (OS1) Coach Class is the pinnacle of an industry (all the organizations part of the [OS1] cleaning process) that truly appreciates its employees. The first day of class Mr. Walker highlighted the necessity for us (OS1) coaches to help our trainees to change behaviors. Behavior is a word that has its origin in the Latin word mos that means attitude, the attitude that we have in living our relationship with reality in all its totality. Therefore, the purpose for me to coach and train my employees dwells within the attempt to educate them to the

Guido Piccarolo of the Los Angeles Habilitation House.

profession of being a custodian. We can break the normality that doesnt include professionalism in custodial actives by sim-

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Coaches Teaching Coaches

By Joseph E Garcia

What an amazing Coach Course this year 2013. The theme for this year was how much could one certified trainer learn from other certified trainers. A ton! The course is designed for certified trainers to demonstrate how they present monthly Bakers Dozen lessons including lesson plans and props. As each presenter completed their specific assignments I was in awe of the professionalism shown both in the delivery and in the information passed along to the group. For a trainer to come to Coach and have a specific training regimen that they use with staff but be able to watch other trainers over a two day period and gain even better ideas and delivery methods is invaluable.Great job to all those who presented.
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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

Cleaning Industry Trainers Guild Leadership Group Officers

President Joseph Garcia Mt. San Antonio College Vice President Mary Clark Michigan State University 2nd Vice President Guido Piccarolo Los Angeles Habilitation House Communication Director & Editor-in-Chief Chris Wallace Service Point

You Think Youve Got Difficult Restroooms to Clean?

Advisory Committee
Julian Castillo The University of Texas at Austin Melody Hartford Rappahannock Goodwill Industries Nick Pangaro KBM Facility Solutions Chris Romero Sandia National Labs Matthew Lawrence Wake Forest University Mark Samios Cleaning Alliance Representative PortionPac

(OS1) Coach Class Emphasizes Training and Respect for Cleaning Workers
(Continued from page 1) ply looking at cleaning based on science, a process that is engineered and professionalism being a cornerstone of the training. Cleanness of buildings will come only as a consequence of a change in the mentality within our profession. In the two day (OS1) Coach Class at Disneyland in Anaheim, all the presentations, lessons, handouts, new tools and equipment introduced to the coaches have been the documentation of
the new behavior. Finally, hearing the mom of one of our employees with special needs say: Ive had people tell me what Andre would never be able to do, and to see him exceed all those negative comments is awe inspiring is one of the greatest compliments that you can receive as trainer. Thank you ManageMen for helping me to change my behavior and therefore being able to make a positive difference in the life of people with special needs.

Editor-in-Chief: Chris Wallace Publisher: Clark Kidman

The Cleaning Gazette is the official publication of the Cleaning Industry Trainers Guild. The Cleaning Gazette is published monthly to promote the growth of professionalism in the cleaning industry. For subscription information contact via email jill@managemen.com

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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

August 2013 Bakers Dozen at Michigan State

By Mary Clark Always show the Light Duty Specialist video (there is a new video with an older coach hosting it). Go back to the (OS1) Boot Camp Book and have employees go over the Light Duty Scouting Report. Have all the Light Duty Specialist tools, distribution tray, field guild available for employees to use for hands on demonstrate to class. Michigan State University Trainer will assign a hands on demonstration assignment for each employee that attends the class, invite the supervisor to the class as well. Use the Team Checklist as a guide for suggestions of hands on class demonstrations. Here are a few suggestions that work well for MSU. 1. Identify Light Duty Specialist secondary bottle, explain the filling, spraying, chemical replacement of the bottle. 2. Identify the chemical by the type, proper name, Portion Pac numbering system of the Light Duty Specialist chemical and how to find it in the MSDS (SDS) book. 3. Identify the Lambswool duster, demonstrate what detail cleaning is, the expiration date and duster replacement. 4. Identify the proper way to remover a liner from the 44 gal. Brute (dont forget to bend at the knees). Where should the used liner be placed? Demonstrate a condie knot. 5. Explain kitting who does it, how and when is it done. What is a Solution and Filter Log?
David Robinson, custodial supervisor, demonstrates kitting of the distribution tray. David Robinson demonstrates the use of a distribution tray, indicating that the employee checks both the inside lid label and the outside bottom tray label to make sure they are color coded green for Light Duty Specialist. We also discussed how to use the inside label to identify what items may be inside the distribution tray. If it is not on the label, it is not in the tray!

6. I also ask an employee to identify what Task 3 of the flow chart is? This is a tough one if they do not understand how to properly read a field guide. The flow chart has square boxes that are task related jobs the employee must do in proper sequence and oval (decision) box where the employee can make a decision of whether the task needs to be performed or not. 7. Demonstrate proper clean-up of all Light Duty Specialist tools. After the employee completes the demonstration, have the class correct any errors that were not accurate during the demonstration. This would be a good time to have discussion of any Light Duty Specialist questions that any employee would need to have clarified. In my training room, usually the Trainer has the most questions. Have fun and get creative with your demonstration questions. Trainers go to the Trainer Guild and share your Light Duty Specialist demonstration questions with other Trainers. Sharing ideas will not only help with the August Bakers Dozen lesson, it will also be a good tool for Team Checklist logs.

Brian Winsor demonstrates the proper way to fold a microfiber cloth for the Light Duty Specialist. The trainer asked why he was using a green cloth and how many cleaning sides did he have per one cloth?

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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

LAHH Crew Demonstrates (OS1) in Action to USPS at U.S. Coast Guard Base
By Nancy Albin Vice President, LAHH Inc. Its September 3, 2:50 p.m., I am on time. See (showing his watch) I am on time. It is 2:50 p.m. This is Mark Walker, a Restroom Specialist with LAHH working at the US Coast Guard Base in San Pedro who has intellectual disabilities. When he arrived to Bldg. 23, he found myself and Guido, his colleagues outside, and three gentlemen from the United States Postal Service who were visiting LAHH and checking out the (OS1) cleaning system in action. After introductions and a few photos, Mark was looking ready to continue. Guido, its 2:52 p.m. Id better get inside. I dont want to be late. Dominic, George, and Idowu (aka Balogun) of the USPS were impressed. They saw a professional crew performing custodial services on schedule, and last but not least, with a joyful countenance. Earlier in the office, sitting around the conference table that had been donated to LAHH, Guido had expressed why he and I are doing this work and why LAHH exists. Guido had said it is not the goal to be the best building services company but to employ people with disabilities who otherwise would not work. Encountering John Walker and the exceptional people at ManageMen allowed two former accountants to have a way, a method to teach, perform, and quality check custodial services that (Continued on next page)
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LAHH Crew at U.S. Coast Guard Base:

Left to right: Bryan Cosajay, Light Duty Specialist and 2012 Outstanding Cleaning Worker Vince Nielsen, Utility Specialist and Supervisor Wyvon Spence, Vacuum Specialist Mark Walker, Restroom Specialist

Mark Walker, Restroom Specialist, with Restroom cart.

The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

minimizes environmental impact. Guido continued that a passion for these people to learn about who they are and truly become themselves through their work is still satisfying.. Now six years after inception, LAHH employs 22 people of which 17 are people with disabilities. Dominic asked how we workload buildings and how we hire/retain, and even let go employees and do we use the 540 ISSA standard. George was curious as to the combination of people with and people without disabilities on a custodial team. Balogun wondered if our people had good work attendance and arrived promptly and what is our turnover rate. Other questions regarding training being paid or not or if the quality of the LAHH training room, which was described as elegant, simple, refreshing, extended to the storage rooms, janitorial closets, and other spaces provided by the customers at the work locations. We go back to the beginning to evidence our response. When you arrive impromptu to a work location and you find the custodial staff on time, on schedule, happily performing the work, and happy to see you, yes you have work loaded correctly, you have created a solid team, the training you paid for was helpful, and the supplies/equipment are being kept in a clean orderly way which promotes quality job performance, a sense of self worth, and a joyful heart. When you find your custodial staff closing the meeting because they dont want to fall behind, youve just experienced a great gift the gentle reminder that there is value is everything.

Dominic Bratta, USPS manager maintenance planning and support, left, greets LAHH crew.

Left to Right: Dominic Bratta, USPS manager maintenance planning and support George Cheran, USPS maintenance analyst Idowu Balogun, American Postal Workers Union assistant director Guido Piccarolo, CEO, LAHH Inc.
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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

University of Texas Names Elizabeth Saavedra New Training Manager for Custodial Services
By Sally R. Moore Associate Director Facilities Services Custodial Services Please join me in welcoming Elizabeth Saavedra, our new Training Manager for Custodial Services. Elizabeth brings 19 years of experience in a university setting to her new role. She attended the University of Waterloo in Canada, and earned an honors diploma in Accounting and Business Administration. Most of her university experience comes from her time at the University of Waterloo where she held various administrative and management positions, the last of which was Manager, Housing and Residence Finance. Elizabeth started with UT as a Building Services Supervisor in Custodial Services back in September of 2011.In May 2012, she was promoted to Workload Coordinator for Custodial Services and has done an excellent job of realigning the workload of several custodial crews. Elizabeth was born in Nicaragua, has lived in Canada for over 20 years and moved to Austin in November 2010.She has four children, Ileana, Claudia, Favio, and Erick. In her spare time she enjoys activities such as baking, photography, and watching documentaries. You can reach Elizabeth by email at Elizabeth.Saavedra@austin.utexas.edu

NOTICE

Janitor University will be offered once per year from 2014 forward. This decision has been made to ensure ample planning time for prospective students and organizations to coordinate budget and travel. The class will no longer be restricted in size and registration for the 2014 session will be open all year.

Elizabeth Saavedra receives Janitor University diploma from John Walker. Elizabeth graduated Janitor University in Spring of 2012.
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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

Wake Forest Cleaning Worker Teaches (OS1) During Night Shift

It sounded slightly odd, that email from my boss that there was a Professor of English who wanted to talk with night shift folk. I contacted him as asked, and was surprised to find that Paul Bogard was a really interesting guy who was writing a book about the night. Not just the night, but the way in which night appears to be changing, and how more and more people are working and living their lives throughout the dark hours. It was October 2011, and I met with him to chat about life, the night, and what happens when the two collide. We decided that he would come out on night shift and tour campus with me (he wasnt so keen on my suggestion of working undercover as a janitor). The following week I took him through about five different buildings and had the opportunity to explain all the differences between traditional housekeeping and (OS1) cleaning. That went so well that Professor Paul brought one of his English classes out the following week and I taught them (OS1) cleaning in the Miller Center until about 1:00 a.m.
Pauls book, The End of Night: Searching for Darkness in a World of Artificial Light was published in July, 2013. Pauls experience with the custodians at Wake Forest University may be found in Chapter 6.

Paul Bogard (far left), his dog, and an entire English class, in the Miller Center at 1 a.m. on a cool night in October 2011.

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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

Janitor University (JU), Day One

By Alan Bigger It has often been said that you cannot teach old dogs new tricks. If you have ever adopted a dog from the animal shelter you will know that the statement is partially true. The dog that you adopt and bring home, seemingly placid, tame and well trained while at the shelter, can suddenly change into a monster when you get the animal home. It can take many days to break the dog of old habits and to retrain the animal into the ways of its owner. Yet I am here to tell you that you can teach old dogs new tricks. I am an old dog metaphorically speaking, and in a few days my mindset was changed while attending five days of dynamic executive management training in Salt Lake City, Utah at Janitor University (JU). You are starting JU today and I encourage

. . . in a few days my mindset was changed while attending five days of dynamic executive management training in Salt Lake City, Utah at Janitor University (JU).
you to sit down, relax and listenlay old paradigms aside and open yourself up to a new paradigm. Let me relay my experience! I had thought that the cleaning industry or as some call it, the JanSan industry, actually cleaned buildings, that was my paradigm and the paradigm of many of the people at JU. Yet the instructor, Mr. John Walker, the founder of JU had the audacity to tell all present that the clean-

John Walkers presents Alan Bigger diploma for completing Janitor University course.

ing industry has been a polluting industry for centuries. Wow, did my hair stand on end, quite a feat as I have quite a head of hair. Others in the room shifted uneasily in their chairs wondering Did we pay good money to be told that we had spent our careers polluting? John went on to support his statement with science,

and discussed the science of cleaning. He quoted Michael A. Berry, Ph.D. and even showed us a video by Dr. Berry, a retired research professor for the Center of Global Research at the University of North Carolina, and prior to that he served in numerous roles with the Environmental Protec(Continued on next page)

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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

John Walkers discusses the science of cleaning during Janitor Univerisity in Salt Lake City.

tion Agency (EPA). Berry supported his claim that Clean is an environmental condition free of unwanted matter and supported the claims with documentation from studies at the Frank Porter Graham School (1992) and the University of North Carolina at Chapel Hill (2006). The studies indicated that rather than removing soil, the processes utilized in many janitorial operations tend to just move dirt from one place to another. This week you will learn about the process of cleaning that is supported by science, engineering and professionalism. Walker enthusiastically went on to indicate that the cleaning process is supported by the legs of a three-legged stool that included science, engineering and

professionalism. We spent considerable time concentrating on science and learned more than we could retain; we also were provided materials to take away with us that laid out the science of cleaning. But engineered cleaning? What was that all about? Walker proceeded to explain to us that the engineered elements of an effective cleaning program must include the processes of standardization, best practices, benchmarking, lean processes, and comparison and even competition with peer organizations. That seemed like a huge burden to bear for the janitorial manager or supervisor, how on earth was a manager to create such a program with limited resources? Walker explained that during the last thirty years

such a program had been researched, tested, evaluated and was in operation in institutions across the nation. We did not have to recreate the wheel, the wheel had been made and that was an engineered processed, based on science and called (OS1). The science of cleaning was supported by a time-tested engineering process that enables the janitorial industry to clean and not to pollute. However, a three-legged stool is only as effective as its third leg, otherwise it cannot support itself or anyone else for that matter. The third leg of the stool is professionalism, the professionalism of the person and the organization. For far too long cleaning workers have been treated as the lowest of the low in organizations yet the work that is performed by a cleaning worker touches everyone in an organization on a daily basis. The role of a cleaning worker is vital, and as such he or she should be treated as a professional, with dignity as a highly valued employee and as a first class citizen. Toward that end Walker explained a map that leads to progressive career development with positive reinforcement such as a passport with stamps to document achievements and skills validation. Wow, this got me fired up. (OS1) was and is a system that supports our cleaning operations based upon a solid foundation of engineering, science and professionalism. It moves us from polluting to cleaning by putting dirt in its proper place. On day one, I was convinced that (OS1) and the three-legged stool approach was the way forward for the cleaning industry to move from an old paradigm of polluting to a dynamic paradigm of cleaning, starting today! So (OS1) can teach an old dog, such as me, new tricks!

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The Official Publication of the Cleaning Industry Trainers Guild

September 2013 l Issue 60

Reminder: Bakers Dozen Inservice Lessons for 2013

October 7-11, 2013 Janitor University Class 70 Little America Hotel Salt Lake City, UT www.managemen.com October 12, 2013 Simon Institute Meeting Little America Hotel Salt Lake City, UT www.simoninstitute.org January 2014 (OS1) Disaster & Emergency Preparedness Workshop Restoration Sciences Academy, James C. Meyers Education Center Hotel Location: Gaylord Opryland Convention Center Nashville, TN www.managemen.com May 8-9, 2014 (OS1) Expert Trainer Disneys Contemporary Hotel Orlando, FL www.managemen.com

July 13-15, 2014 Simon Institute Symposium The Menger Hotel San Antonio, TX www.simoninstitute.org July 16, 2014 Simon Institute Meeting The Menger Hotel San Antonio, TX www.simoninstitute.org Fall 2014 (OS1) Coach Class Disneys Grand Californian Anaheim, CA www.managemen.com October 2014 Janitor University Little America Hotel Salt Lake City, UT www.managemen.com October 2014 Simon Institute Meeting Little America Hotel Salt Lake City, UT www.simoninstitute.org
www.managemen.com www.managemenstore.com www.simoninstitute.org www.cleaningindustrytrainersguild.com www.youtube.com/user/os1channel www.scribd.com/TheCleaningLibrary https://twitter.com/JanitorU

Super Secret Websites

Websites you should check regularly for professional updates include:

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