BHAWNA GARG

Mobile: +91 9911500954 ~ +91 9911959502 E-Mail: bhawna_garg@yahoo.com ~ bhawna.GARG@gmail.com Seeking assignments as QA Lead / Test Lead / Senior QA Analyst with a technology driven organisation Preferred Location: Bangalore PROFESSIONAL ABRIDGEMENT A technology driven professional with nearly 5 years of work experience in Software Testing and Software Quality Assurance. Presently working with United Health Group IS, Gurgoan (India) as Senior QA Analyst. Exp in manual testing including System /Integration / Regression testing, scheduling & reporting. Exp in Automation Testing and Automation Framework. Sound knowledge of quality processes followed in software development. Exposure in project quality management work and quality reviews for specifications & design. Proficient in creating test scenario matrices to ensure complete and exhaustive test coverage. Adept at developing test plans using requirement documents and functional documents. Undergone 3 months Onsite Project Training at United Health Group, Cypress (U.S). Gained exposure to analysis, implementation & testing phases and quality process like QA Metrics and QMS. Domain: Media, Telecom and Health. (Key Projects Handled: Attached as Annexure) Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner. Excellent presentation skills. Have presented 7 papers in International seminars & conferences. Strengths An analytical mind with the ability to think clearly and logically. Ability to work accurately and pay attention to details. Quick learner and having ability to meet tight deadlines. Sound knowledge about the latest developments in the field of Software Development & Testing. EDUCATION B.Tech. (Computer Science & Engineering) from IP University, India in 2005. (Secured 70%) o o Received Certificate of Honour on being selected for Microsoft Student Projects Expo (May05). Best-Presentation Award Computing) at Bangalore. in HIPC, Dec04 (International Conference of High Performance

EMPLOYMENT HISTORY Jul07 till date Feb07 Jul07 Jul05 Jan07 United Health Group Information Services, Gurgoan Coral Telecom, NOIDA VARIndia, New Delhi SKILL SET FUNCTIONAL Software Testing Designing test strategy, developing test plans and approving test cases. Scheduling project for releases on coordination with Project Managers and clients. Testing software programs to compare to specifications and documentation. Providing the suggestions based on the business logics and the functionality focusing towards usability, from the end user point of view. Designing & maintaining the Automation Framework with latest application functional updates & test data. Identifying, analyzing defects, program functionality, outputs, online screens and content. Senior QA Analyst Senior QA Engineer Software Testing Engineer

 Executing test plan, cases & results by using Manual/Automated Testing tools; developing plans & schedules, and organising team meetings for individual projects. Preparing Documentation like Test Result Report, Test Summary Report, and QA Metrics. Managing the smooth implementation and testing of the application. Software Quality Assurance Presenting QA test status and progress reports as appropriate to top management. Providing scope, resource and time estimates for projects presented to QA for testing and analysis. Working with business & System analyst to ensure QA testing requirements are appropriately identified and included in the requirements. Continuously interacting with onsite team to gather their requirements; designing and customizing automation framework. Preparing QA metrics for projects by following QMS process; generating test data & QA audit sheets. Monitoring development activities and reporting project progress. Preparing bug analysis and gap analysis reports for the project. Imparting training on Application and QMS activities to Team members. TECHNICAL Scope of Testing

Tools Operating System Databases Languages Domain

: : : : :

Automated Testing, Manual Testing, Automation Framework, Analysis of Log & Error Files, System Testing, Integration Testing, Regression Testing, E2E Testing, QA Metrics. QTP 9.0, Test Director 8.0, HP Quality Centre 9.2, Eviware SOAP UI 2.5, Aqua Studio 8.0. Windows 2000/XP/2003, Linux. Oracle 8i, SQL Server 2000, MySQL Server 5.0 VbScript, ASP, HTML. Health, Telecom, Media. ACTIVITIES AND HONOURS

Received reward & recognition in last 1 year in UHGIS, Gurgoan for outstanding performance. Successfully tested and stabilized the software i.e. Active office at 11 sites of Coral Telecom. Independently managed the Website Development & other responsibilities in VARIndia. Actively participated in NITAT 2004 organized by NIIT and ranked as top 32%. PERSONAL DETAILS Contact Address Date of Birth Passport Number Visa Status Language Proficiency : : : : : 1/2494 M.R. Road Shahdara, Delhi-32 3rd Oct, 1982. F 5022840. B1 (10 years). English, Hindi and Oriya.

ANNEXURE: KEY PROJECTS HANDLED

At United Health Group Information Services, Gurgoan (HEALTH Domain) Title: Commercial Marketing Documents Repository-Data Management System (Web/Manual) Target Users: UHG Sales Team Role: QA Analyst Environment: Win 2000/XP, Java Technology, Tools: Test Director 8.0. Summary: CM-DMS is a very cost effective solution which allows access to the member materials like plan documents, SOB's, EOC's, etc. which are created and maintained within the Oracle/Stellent content server. The sales teams need access to these documents in order to do their jobs properly. Responsibility: Involved in System Testing, Integration Testing, and Regression Testing & Documentation including QA Metrics. Title: TMS Translation Management System (Web/Manual) Target Users: HMO and Insurance Licensed, California Role: QA Analyst Environment: Win 2000/XP, Java Technology Tools: TD 8.0, QTP 9.0 Summary: TMS provides an automated and auditable (via a workflow) document translation capability in support of the changes required by the California Language Assistance Program (CA LAP) regulation for HMO (R1) and Insurance (R2) membership. Responsibility: Involved in System Testing, Integration Testing, Regression Testing, and Documentation including QA Metrics. Title: PHS Imaging (Window/Automation) Target Users: RMO, Cypress Role: QA Lead Environment: Win 2000/XP, .Net Tools: TD 8.0, QTP 9.0 Summary: The application provides solution for updating the letter correspondence data like P.O Box Number, and Address. A copy of the updated letter is archived in the imaging system. Responsibility: Involved in System / Automation / Integration and Regression Testing. Title: EDSS Enterprise Data Storage System (Web/Automation) Target Users: ELGS, Cosmos Role: QA Analyst Environment: Win 2000/XP, Java Tools: QTP 9.0, HP QC 9.2 Summary: EDSS is a central storage system of all letters are going to print, or stored as MS Office files, PDF files and LCD files. Basically these letters are monthly statement, EOBs etc which can be accessed by external portal, i.e Myuhc.com which is accessible by Business, providers & healthcare companies. Responsibility: Involved in System / Integration / Regression / Automation Testing, and documentation including QA Metrics. Title: WAND Workflow Automation for Non Keyable Documents (Window) Target Users: UNET, Optum Health Services Role: QA Lead Environment: Win 2000/XP, .Net, Tools: TD 8.0, Aqua Studio 8.0 Summary: WAND is an application that is used to route [Non-Keyable] documents to the correct destinations for handling (i.e. correspondence, appeals, etc.). This application is updated to pull data from either the existing databases or the archive tables depending on where the data resides. If the item is over 24 months old, the user has the ability to view the associated courier-logs. Responsibility: Involved in System Testing, Integration Testing, Database Testing, and Documentation including QA Metrics. Title: iDRS Intranet Document Retrieval System (Window) Target Users: RMO Role: QA Lead Environment: Win 2000/XP, .Net Tools: HP QC 9.2, Aqua Studio 8. Summary: iDRS is a UnitedHealth proprietary claim image repository used by many UHG platforms for their document archival purposes. All claims are scanned, indexed and committed to IDRS. IDRS enables United Healthcare authorized personnel to electronically access documents submitted to the Regional Mailroom Operations (RMO). Responsibility: Involved in System Testing, Integration Testing, Database Testing, and Documentation including QA Metrics. Title: Docviewer (Web/Automation) Target Users: UHG letter Re-engineering Dept Role: QA Analyst Environment: Win 2000/XP, Java Tools: QTP 9.0, HP QC 9.2 Summary: Docviewer is a letter reengineering and search engine to find and view various letters generated in the system. It is a part of the overall Consumer Experience project providing ideal designs and ensuring content consistency between letters, statements, call scripts, etc. Responsibility: Involved in System Testing, Integration Testing, Regression Testing, E2E Testing, and Documentation including QA Metrics.

At Coral Telecom, NOIDA (TELECOM Domain) Title: Active! Dialer - Customized Dialing with Complete Control Role: Test Engineer Clients: PagePoint Delhi, Bangalore, Pune, I2I New Delhi Environment: Win 2000/XP, .Net Framework 2.0, SQL Server 2000, IIS Summary: The application is a system of outbound calling that dials without the agent on the line, which increases the level of productivity of call centre. It uses true client-server technology, distributing dialling, switching & database functions to individual PC. Responsibility: Involved in Regression Testing, GUI Testing, Acceptance Testing, Integration Testing, and Documentation. Title: Active! Office - Redefining the Desktop Telephony Automation System Role: QA Lead Clients: 10 branch offices of Coral Telecom, LV Gurgaon Summary: It is a Computer Telephony Integration (CTI) application to deliver a completely enhanced & affordable desktop telephony automation system in the office. It is integrated with the EPBX system & allows interacting with one or more computers. Environment: Win 2000/XP, MY SQL Server 5.0 Responsibility: Involved in Acceptance Testing, Regression Testing, GUI Testing, and Documentation. Title: Active! IVR - Voice Responses were not so easy before Role: Test Engineer Summary: It is a computer telephony application that accepts voice input and/or touch-phone keypad selection. It provides various services such as recharge coupon, mobile services), generate reports, can convert Text-to- speech and configure exiting data. Clients: Page Point, Jaipur, New Delhi Environment: Win 2000/XP, .Net Framework 2.0, SQL Server 2000, IIS Responsibility: Involved in Manual Testing, GUI Testing, Regression Testing, and Documentation. Title: Active! CRM Role: Test Engineer Summary: It is a web based application & its basic working of CRM depends upon the coordination between a Customer, Office Branches & their Corresponding Engineers & Developers. Clients: Coral Telecom Employee, Dealers & Support Engineers Environment: Win 2000/XP, .Net Framework 2.0, SQL Server 2000 Responsibility: Involved in Manual Testing, GUI Testing, and Documentation. At VARIndia ( MEDIA Domain) Title: SCO OPENSERVER 6 Client: SCO Summary: It represents the start of a new era for UNIX operating systems. A real-time performance monitors an interactive and screen-based utility that provides display of performance metrics. Title: eConceal Pro for Windows Client: Micro World Summary: It helps to evaluate external & internal traffic through clear, concise graphical & non-graphical reporting tools. Title: Microsoft Dynamic CRM 3.0 Client: Quest Software Summary: The application gives every customer-facing employee the information they need to impress customers. The set target response times for the scenarios and were mindful of organization profiles, their transaction rates and the hardware topology are taken under consideration. The application is tested on VPC (Virtual PC mode) & generated performance graph for the application. Title: Quest Solutions for SQL Server Client: Quest Software Summary: The project involved testing and evaluating the database management solutions that help in managing multiple distributed SQL Server databases. It also involved diagnosing and resolving the cause of a poorly performing database regardless of SQL Server expertise. Title: ProClarity Analytics Platform 6 Client: Nippon Data System Summary: The project involved testing & evaluating ProClarity Analytics Platform 6 designed to expand capabilities of Microsoft BI, making information simpler to access, easier to use & clearer to understand.