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FACT SHEET

THE COMPANY

A leading Canadian hotel management company, Delta Hotels and Resorts operates and franchises a diversified portfolio with 42 full-service, city centre and airport hotels and resorts.
THE PORTFOLIO
42 hotels and resorts, with 11,006 guest rooms Includes 34 managed properties and 8 franchises

LEADERSHIP LEADERSHIP TEAM TEAM


Ken Greene, President & CEO Dino DiVito, Chief Financial Officer David Bird, Senior Vice President, Operations Beth Gearing, Vice President, Legal Bill Pallett, Senior Vice President, People Resources Marianne Duguay, Vice President, Asset Management Charles McKee, Vice President, Marketing Laura Pallotta, Executive Director, Sales Yu Jin, Vice President, Technology and Chief Information Officer Bill Tom, Vice President, Architecture and Construction Gordon Johnson, Regional Vice President, British Columbia Martin Stitt, Regional Vice President, Alberta and Prairies Stuart Jolliffe, Regional Vice President, Ontario and Atlantic Canada Raymond Larivee, Regional Vice President, Quebec and Ottawa

CORPORATE HEADQUARTERS
77 King Street West, Suite 2300 Toronto, Ontario M5K 1G8 Canada T: (416) 874-2000

FOUNDED
1962 in Richmond, British Columbia

EMPLOYEES
Delta Hotels and Resorts is an exemplary employer, and has been consistently ranked as one of the countrys 50 Best Employers for 13 years. The company has more than 7,000 employees.

OWNERSHIP
Privately owned by British Columbia Investment Management Corporation (bcIMC), a Canadian leader in investment funds management based in Victoria, British Columbia (www.bcimc.com).

DISTINCTIONS

Delta is the only hotel company to have been recognized for its sustained focus on business excellence by the prestigious Excellence Canada with three Canada Awards for Excellence. In 2009, Delta Hotels and Resorts was inducted into the Canadian Hall of Excellence.

RESERVATIONS
Toll Free Reservations in North America: 1-888-890-3222. Outside of North America, please call us: 00 1-506-443-3401 Delta operates Global Reservation Services (GRS) in Fredericton, New Brunswick and a satellite centre in Grand Falls, New Brunswick. Global Distribution Systems (GDS): SABRE, Galileo/Apollo, Worldspan, Amadeus. 1 Includes managed and franchised hotels and resorts and one non-branded resort (Tantalus Lodge, Whistler, BC) that is managed by Delta Hotels and Resorts. WWW.DELTAHOTELS.COM

HISTORY
HISTORY
Founded in 1962 as a single 62-room motor inn in Richmond, British Columbia, Delta Hotels and Resorts has grown to become Canadas leading hotel management company. Today, we boast a diversified portfolio with 42 full service, city-centre and airport hotels and resorts across the country. Widely regarded as the brand of choice for owners and guests, we also take pride in being an exemplary employer to more than 7,000 people and an active corporate citizen building stronger communities from coast to coast. Deltas history is marked by visionary leadership, which has helped the company to continue its growth for five decades. After becoming the leading hotel operator in British Columbia by 1970, Delta embarked on an aggressive eastward expansion strategy. In 1975, the company opened the Delta Chelsea in downtown Toronto - the largest hotel in Canada with 1,590 rooms. New properties were added to the portfolio throughout the 1980s, notably in Atlantic Canada and Quebec. While ownership changed in 1987, this pace of rapid expansion and revitalization continued throughout the 1990s. In 1998, Delta became a wholly-owned subsidiary of the former Canadian Pacific (CP) Hotels Limited, now Fairmont Raffles Hotels International, shedding its international properties and refocusing on its Canadian portfolio. In October 2007, Delta Hotels and Resorts was acquired by and is now fully owned by British Columbia Investment Management Corporation (bcIMC), a Canadian leader in investment funds management. Today, the brand spans 42 properties across Canada, and celebrated its 50th anniversary milestone in 2012.

Deltas history is marked by visionary leadership, which has helped the company to continue its growth for five decades

WWW.DELTAHOTELS.COM

PROGRAMS AND SERVICES

DELTA PRIVILEGE
Unlike other hotel programs which are points driven, Delta Privilege recognizes members with enhanced treatment and services with every stay based on their status in the program. Free to join, Delta Privilege is a multi-tiered program, including Base, Gold, Platinum and Platinum Plus levels, offering a corresponding set of benefits for each. Unique to the program are credits given to membersin the form of $200, $300 and $500 increments to be used as the guest wishes towards room, dining and meeting room charges. Aeroplan credits are rewarded with each stay and all members receive complimentary phone services, extended checkout and an early check-in service. Delta Privilege also offers exclusive partnerships with top companies such as Air Canada and Avis. Separate concierge lines and services, and a separate check-in desk is also offered to all members. Advanced benefits such as unlimited room upgrades, complimentary breakfast and welcome snacks are just some of the examples of additional benefits rewarded to members in our highest tiers. For more information, visit www.deltahotels.com/privilege.

DELTA MEETING MAESTROS


Whether planning a large, medium or small meeting, Delta Meeting Maestros is Deltas national meetings program designed to make every meeting a great success. The program was created with meeting planners in mind, delivering on the most important touch points that make a Delta meeting stand out from all the others. From one hour response times to inquires and proposals within 24 hours to great event ideas from our talented chefs and conference service managers, we have all the bases covered. We also offer a wealth of options for attendees to rejuvenate and help connect with our unique Canadian destinations.

DELTA GREENS Deltas national sustainability program, Delta Greens is the most comprehensive and ambitious in the Canadian hospitality industry.
Delta Greens touches on every aspect of the hotel business from guest services to construction to how we operate and maintain our properties to how we work with our suppliers and engage with our employees. Under the program, all hotels in the chain have committed to decreasing their energy consumption, carbon emissions and water consumption by 30% within five years, as well as increasing waste diversion by 25%. Hotels have Green Committees that play an active role in keeping the Green culture alive every day. Delta has been consistently recognized for our responsible environmental practices by Hewitt Associates in The Green 30 award since its inception in 2010. In 2012, Delta was awarded the Green Leadership award by Hotelier Magazine and Fairmont Hotels and Resorts for our leadership in sustainability.
WWW.DELTAHOTELS.COM

PROGRAMS AND SERVICES


DELTA HELPS
We are committed to helping build strong Canadian communities. Our corporate social responsibility program, Delta Helps, is our way of showing this commitment to the communities in which we live and work. We want to do more than just financially support our charitable partners; we want to find more opportunities to connect with our communities in meaningful ways that benefit us all. While our main focus is towards our work with Habitat for Humanity Canada and environmental initiatives, our hotels spend countless hours and resources supporting local causes in their communities.

DELTAS FAMILY PROGRAM


To assist families with younger children, Deltas Family Program is designed to keep younger guests well entertained while staying with us. Little ones are welcome to check themselves in and receive an age specific check-in kit that may include bath toys, games, an activity book and crayons. When accompanied by a parent or guardian in the same room, children 17 and under stay free. Guests six and under eat free from the childrens menu, which includes an assortment of healthy entres, while guests aged 712 eat for half price from the regular menu. Most hotels have indoor pools, and select properties also have two-storey waterslides, as well as a childrens creative centre.

SIGNATURE CLUB/CLUB FLOOR


Signature Club/Club Floor is an exclusive club floor where guest rooms offer upgraded services and amenities including turndown service and exclusive access to Club Floor featuring evening hors doeuvres and deluxe continental breakfast.

WWW.DELTAHOTELS.COM

WWW.DELTAHOTELS.COM