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Daniel Edward Phillips

Address: D.O.B: Nationality: Home telephone: Mobile: Email: Website: 12 Nelson Road, Goring by Sea, Worthing, West Sussex, BN12 6EW 1 November 1985 British 01903 503503 07925 105115 Microsoft Certified Professional Full Profile

Currently self-studying to become a Microsoft Certified IT Professional (MCITP) and CompTIA A+ Microsoft Certified Professional: Modules 70 - 270 Installing, Configuring, and Administering Windows XP Professional Higher National Diploma in Business and Marketing (Merit) BTEC National in Business & Marketing (Merit) Cambridge Business and IT Skills (Pass)

August 08 - July 11

September 05 - July 07 July 03 - July 05 June 02 - June 03

Career Highlights:
I am an active volunteer in my spare time and have won four outstanding achievement awards from the Allsorts Youth Project, as a result of my IT knowledge and experience which I have applied to various projects. I am a proven self starter which can be demonstrated by the fact that I am self funding my Microsoft Certified IT Professional Qualifications.

Career Experience:
Guildbourn IT Workshop Technical Support December 2011 - present day

Providing face-to-face technical support and training to users. Solve problems on different operating systems including Windows, Linux and OS X. Sussex Health Informatics Service Registration Authority Agent July 10 - December 10

The role involved responding to incoming enquiries and requests for service calls and prioritising by service level agreement. Ensuring tasks and issues are resolved within specific tight deadlines. Troubleshooting, solving user access issues, regulating user permissions and privileges and organising appointments. Strong communication skills were a necessity. Travel across multi sites in and around West Sussex.

Service Desk Operator

June 09 - July 09

1st line technical support in a team overseeing Active Directory Networks. Troubleshooting including regulating user access, desktop configuration, dealing with printer issues and TCP/IP problems. Call data logging and escalating calls to more senior team members, where necessary. Desktop Engineer (Work experience) May 09 May 09

Providing technical support in a high pressure hospital environment. Upgrading and installing PCs, printers and various other computer equipment. Documenting and actively resolving end user problems and monitoring helpdesk requests for the site. Troubleshooting software, hardware and network issues. Incident resolution using call logging software. Tesco Customer Service Assistant February 07 to present day

General customer services role where I was recognised with a customer service award for excellent service. Allsorts Youth Project Volunteer work including acting as a Trustee January 06 - present day

Using initiative to design surveys and present market research data in a suitable format.

IT Skills and Knowledge:

Installing, configuring, and administrating resources on Windows XP Professional and Windows 7 Enterprise Edition. Strong IT background and knowledge base Hardware installation and device management experience Good working knowledge of networking and printer installation Ability to build and upgrade PCs Intermediate user of the Microsoft Office suite of applications

Other Skills:
Keen problem solver Polite telephone manner Good communication skills Strong customer service skills Team player Clean driving licence

Hobbies and Interests:

Technical reading in order to keep abreast of regular IT developments in regards to hardware and software Building and upgrading PCs Writing articles for various gaming websites Social Media

References available on request