Questions:

Introduction
1. Which definition best fits for SAP Solution Manager within an IT organization?
(choose the correct answer)
a. SAP Solution Manager enables all IT related operations for SAP Systems
such as services desk and solution monitoring.
b. SAP Solution Manager enables support and monitoring for SAP ABAP
components
c. SAP Solution Manager is the key enabler for solution monitoring and Root
Cause Analysis for ABAP and non-ABAP components. (page 1-5)

Incident Management
2. Which of the following features are parts of the SAP standard process for incident
Management (true or false)
a. Collect context data of the incident TRUE (1-13)
b. Update the customer system with correction transparently FALSE
c. Automatic report generation for the system landscape FALSE (SMD)
d. Describe, categorize and prioritize the incident TRUE (1-13)

3. SAP solution manager increases problem/incident solving efficiency because

a. Its root cause analysis tools allow the faulty component to be found faster
b. It makes the status of incidents transparent to all parties
c. SAP support employees can access it remotely on the customer system to
find the incident and immediately solve the problem on the customer
productive system (1-15)
d. It provides service desk functionalities and RCA tools (1-14)

E2E Change Diagnostics

4. How are archives that were created by NWDI assigned to transport request?
(choose correct answer)
a. JAVA archives are assigned to the transport request in ABAP transport
Controller
b. The JAVA application calls the CTS Adapter Web Service that then
performs the assignment.
c. JAVA archives are assigned to the transport request in the Netweaver
Development Infrastructure (NWDI) that must be integrated with the
Enhanced Change and Transport System (CTS+)
5. What important Root Cause Analysis functionality is provided by the E2E Change
Analysis? (choose correct answer)
a. The ability to jump into a detailed view for the selected parameter type.
b. The distribution of a configuration snapshot of one “master instance” to all
other instances.
c. The ability to send an automatic e-mail notification in case of changes for
a selected system and change type.
6. What objects can the Enhanced Change and Transport System (CTS+) tool to be
used to manage? (True or False)
a. Enterprise Portal Objects TRUE (3-37)
b. XI Objects TRUE
c. ABAP transport objects TRUE
d. Objects of NWDI TRUE
e. Technical Configuration Parameters FALSE
7. Which type of changes can you track with E2E Change Analysis? (True or False)
a. Changes in J2EE Instance parameters TRUE (3-18,3-19)
b. Changes in Coding down to line of code level FALSE
c. Changes in ABAP Instances parameters. TRUE
d. Number of Transport Requests. TRUE
e. Changes in Operating System (OS) and Database parameters. TRUE

E2E Trace

8. In the following screenshot an ABAP application trace is shown. Which statement

is true: (choose the correct answer)
a. During trace execution of ZSD29005_QMS_SYN_FILE, ABAP byte code
for this program was generated and thus the performance problem is
caused by system load.
b. The ABAP statement processing the internal table IT_57 should be
optimized. (IT_57 cosumes most Net time)
c. An expensive operation on the internal table IT_55 needs to be tuned by
customer development.

9. What are the benefits of the ABAP Application Trace hierarchy view? (True or
False) (5-61)
a. It highlights the calls with important net times. TRUE
b. It helps understanding the call flow and the application itself. TRUE
c. It highlights the calls with important gross times. TRUE
 d. It provides insights into differences between gross and net times FALSE
10. Suppose you are analyzing an MS SQL database. The Execution Plan of the
ABAP SQL Trace provides detailed information about an index. What does it
show you? (True or False)
a. The next statistics update date FALSE (SQL trace is done manually)
b. Total Rows in the table.
c. The last statistics update date.TRUE
d. The table columns on which the index is defined. TRUE (5-67)
e. Row modification counter
11. Which of the following components are required on the workstation where the
AppSight Log is analyzed: (choose the correct answer) (5)
a. SUN JDK 1.4
b. AppSight System and AppSight Code in AppSight Console
c. Microsoft Outlook
d. Appsight BlackBox 5-24
12. Which of the following statements about using the Trace view in Introscope
Transaction Trace are correct? (True or False) 5-40
a. Which components called other components should be read from top to
bottom. TRUE
b. Each layer represents a separate user call. FALSE
c. The sequence of components calls over time should be read from left to
right. TRUE
d. The sequence of component calls over time should be read from top to
bottom. FALSE
e. The whole stack of layers represents one recorded transaction with its
nested component calls. ???
13. A customer complains about long runtime and you performed an End-To-End
Trace. This analysis points to a performance problem on the ABAP backend. You
jump into the ABAP SQL trace. How can the performance of this program be
optimized? (choose the correct answer)
a. The customer developer should avoid to read the same data again and
again from the database.
b. Too many records per execution are retrieved from the database.
c. There is no problem with repeated accesses to the same database records
as there are only up to 100 identical SELECTs..

14. On which of the following platforms is the usage of APPSight supported: (True or
False) 5-34
a. Microsoft Windows XP Professional TRUE
b. Microsoft Windows Mobile FALSE
 c. Microsoft Windows 2000 Professional TRUE
d. SuSe Linux Enterprise Desktop FALSE
e. SuSe Linux Enterprise Server FALSE
15. Which of the following statements about the usage of BMC AppSight are correct?
(True or False)
a. The customer can record the performance issues and send it to SAP for
offline analysis TRUE (5-27)
b. All the customers will install the AppSight Server and system to analyze
their system performance. FALSE Only Black Box is required
c. The root cause analysis of the client performance has to be done online
with the customer FALSE
d. It is not mandatory for customers to install the AppSight Console and they
can just deploy the blackbox to client when required. TRUE AppSight
Console is not required.
16. SAP’s standard tools for the analysis of issues in client side application (eg. SAP
GUI, CRM Mobile Client, etc..) is: (choose the correct answer) (5)
a. Diagnostics agent
b. BMC AppSight for Windows/.Net
c. Microsoft Debugging Tools for Windows
d. Wily Introscope
17. How can you easily determine the number of rows returned by a query in the
ABAP SQL trace List? (choose the correct answer)
a. Ask for the Execution Plan (Explain button), and the number of rows is
displayed: Estimrows=…
b. Refer to the Recs column of the query itself.
c. Use the Replace variable function to get the complete query, and then run
it in a DB query tool to get the number of rows.
d. Refer to the Recs column of the FETCH lines associated to the query.
18. Which of the following is E2E trace analysis?
a. ABAP Application trace
b. ABAP SQL trace
c. Wily introschope trace
d. BMC Appsight
e. HP overview
19. Assume that you used the ABAP SQL trace view within the E2E trace application.
Which ABAP transaction must you call for more detailed analysis of the ABAP
SAL data?  should be SQL data?
a. SE30
b. DB02N
c. DB02
d. ST05
e. STAD
20. What is the performance impact when recording with APPsight Balck box
a. That depends on the settings in the Recording profile
b. The Blackbox dynamically utilizes all CPU resources available
c. It causes 12% additional CPU
 d. None (nothing mention about performance impact)
21. In order to enable E2E Trace, SAP uses
a. Only SAP tools
b. Only ABAP-based tools
c. Only third party tools
d. SAP and third party tools  (SAP Trace Analysis,Wily Introscope, BMC
AppSight)
22. What are the different types of detailed traces that can be viewed in the E2E trace
application? (5-16)
a. ABAP SQL trace summary
b. J2EE SQL trace Summary
c. Introscope alert summary
d. Introscope transaction trace
e. Browser Javascript execution trace
23. Which of the following components are required on the client where the problem
is present to make a recording with APPsight?
a. APPsight console
b. APPsight licence server
c. APpsight code
d. APPsight black box
e. Appsight system
24. What is the ABAP transaction for starting the Application Trace, also called:
Single Transaction Analysis?
a. ST12
b. SM50
c. SE38
d. STAD
25. When recording an E2E trace session, which of the following data sources can be
used?
a. Wilyintroscope transaction traces (5-7)
b. ABAP STAD data
c. DSR records
d. Activity recorded by internet explorer plugin
e. ABAP SQL trace

E2E Exception Analysis

26. What is the most common reason for a J2EE crash (visible in the E2E Exception
Analysis Application)? (choose the correct answer)
a. ClassNotFoundException
b. OutOfMemoryError (6-7)
c. LinkageError
d. NullPointerException
27. The E2E exception Analysis has revealed that a specific end user has created a
dump in one of the involved ABAP systems. Which information can help to
analyze the problem further? (True or False)
a. ST05 trace
 b. E2E Trace Analysis
c. System log entries shortly before/after the error occurred (6-35)
d. Name of the affected program and the line of the source code (6-41)
e. Transaction Code where the dump occurred (6-41)
28. Which of the following terms are valid SAP J2EE Logging severity levels? (True
or False) (6-28) All, Debug, Path, Info, Warning, Error, Fatal, None
a. Warning
b. Plain
c. Error
d. Dump
e. Mortal
f. Debug
29. In the ABAP dump list (ABAP runtime errors) why would you need to lock a
dump (lock button)? To make sure that (choose the correct answer)
a. No other user attempts to analyze the dump at the same time.
b. The dump is not deleted by the system reorganization job. (6-43)
c. Other users know that the problem has been analyzed and do not waste
time on it.
30. One of the JAVA systems shows the following error among the top frequent
errors: “javax.jms.JMSException: Message not found in the Master Queue at
com.sap.jms.server.destinationcontainer.messagequeue.impl.ptp.MessageReposito
ryImpl.removeMessage(MessageRepositoryImpl.java:1405) at …. Bla bla bla
(choose the correct answer)
a. Use the “jump in” button in the list of “top 20 frequent errors” and display
unfiltered messages before and after the error. (6-14)
b. Start transaction SM21, restrict the selection using the time stamp known
from the JAVA exception and view the system log entries
c. Repeat the E2E Exception Analysis using the filter “com.sap.jms.server”
and extending the timestamp to cover the events before and after the error.
31. An end user is complaining about an exception during a complex business process
that spans over several systems. It is not clear where the exception occurred.
Thus, you are starting with the Overview in the E2E Exception Analysis. What are
you looking for? (True or False)
a. Log level per component
b. Number of errors per component
c. Trace level per component
d. Number of dumps per component

32. The E2E Exception analysis has revealed that several errors in one of the Java
systems have occured specific time frame. Which tools/procedures can be used to
further analyze the problem ?
a. Find a way to reproduce the problem for E2E trace analysis
b. View events before/after the error occured
c. Start E2E workload analysis
d. Use the Log Viewer
e. View system log for the timeframe of the error using transaction SM21
33. The E2E Exception Analysis shows several dumps for your ABAP system. When
you try to collect the details using transaction ST22 you can’t find the dumps.
What can be the reason ?
a. Another user is looking at the same dump and thus locking it
b. The dump was deleted by the mean time
c. The problem was fixed in the mean time

34. An end user is complaining about an exception occuring in a business process that
spans over several systems. The overview E2E exception analysis reveals that
during a specific time frame a number of errors have occured for the component
‘SAP BASIS 7.0’. The next step should be
a. Analyze the most frequent error
b. Display the details of each of the listed errors
c. Set a filter to see only errors caused by the complaining end user

E2E workload analysis

35. What tool provides performance statistics to E2E workload analysis for a J2EE
based system?
a. Wily introscope  JAVA (4-10)
b. HP Open view
c. BMC appsight  trace analysis
d. ST03  ABAP

36. What information is included in thread dump? (True or False)

a. CPU consumption per thread
b. Stack trace (4-89)
c. Thread execution state
d. Thread time
e. Memory consumption per thread

37. What is a performance critical Java thread execution state?

a. Waiting for task execution
b. Waiting in loop it
c. Waiting for application method
d. Waiting for process
e. Waiting for monitor entry (4-87,4-95)

38. In which memory area are newly created Java objects stored first?
a. Survivor space 1
b. Old generation
c. Young generation (4-64)
d. Garbage collector space
39. Assume that in the transaction SM50 you notice a lot of Dialog work processes
with the status “running” and reasons “Dir read”, “Seq read”, “insert”, “update”,
“delete”, “commit”. What action would you recommend as the best one to take to
further investigation?
a. Detailed analysis of the memory consumption with transaction SM50 and
ST02
b. Detailed analysis of the memory consumption with transactions DB01,
ST05 and ST04 ST05 (SQL Trace) ST04 (SQL Server Performance
Analysis)
c. Analysis of CPU utilization with transaction ST06

40. Which memory areas are scanned during a minor garbage collection? (True or
False)

a. Perm space
b. Young generation
c. Garbage collector space
d. Old generation
e. Survivor space

41. Which are useful tools for detecting a Java memory problem? (True or False)
a. Java Memory Analysis tool (4-82,4-83)
b. E2E Trace Analysis tool
c. Thread Dump Analysis tool
d. Wily Introscope LeakHunter
e. Java Fertilizer

42. What are primary jobs of the Java Virtual Machine? (True or False)
a. Execute .net coding
b. Manage memory (4-63)
c. Execute Java coding
d. Create Thread Dumps

43. Which of the following tools can be used to perform workload analysis of an
ABAP-based system such as SAP ERP? (True or False)
a. Transaction ST03N (4-10)  R/3 Workload Monitor
b. Transaction SMSY
c. Transaction ST02  ABAP Memory Analysis
d. Transaction SM50/SM66  Process Overview/Global Process Monitor
e. Wily Introscope
f. Transaction ST04  SQL Performance

44. E2E Workload Analysis is enabled to integrate the following technologies:

(choose the correct answer)
a. ABAP, Java, C/C++ and .Net (4-22)
b. ABAP Only
 c. ABAP, JAVA and C/C++ only
d. ABAP and Java only

45. A single user complains about an unacceptable long response time when trying to
update his bank information via the ESS application. Assume you use the End to
End Workload Analysis tool, but cannot prove a general performance bottleneck.
How do you continue to investigate? (Choose correct answer)
a. Start the Java Memory Analysis tool
b. Record the transaction with E2E trace Analysis Tool
c. Trigger a series of thread dumps
d. Check the ABAP statistical records.

46. How would you find out if there enough Dialog work processes configured in an
SAP R/3 system? (True or False)
a. Check paging rate in the transaction ST06. High paging rates give a good
indication of a lack of Dialog work processes.
b. Check if there is a high average Wait time in transaction ST03N. (4-121)
c. Check the number of Dialog Work Processes with the status “waiting” in
transaction SM50. less then half is a clear indication of high work process
utilization,
d. Sort the process overview by the CPU time in transaction SM50. If the
instance is not used purely for RFC processing there should always be at
least some dialog work processes with a CPU time close to 0 seconds.
(4-121,4-124)
47. The E2E Workload Analysis tool is part of (choose the correct answer)
a. BMC App Sight
b. SAP Solution Manager
c. Wily Introscope
d. Internet Explorer

48. What tools are integrated into Solution Manager to analyze problems related to
the Web Application Server Java Stack? (true or false)
a. Wily Introscope T
b. HTTP Watch F
c. HP Openview F
d. Thread dump Analyzer T
e. Windows Task Manager F
f. BMC Patrol F

Early Watch Alert

49. Assume that a customer experiences a general performance problem in dialog task
type in its SAP ERP system (ABAP). Which information provided by Earlywatch
Alert can be used to measure the success of the system stabilization in a war
room? (True or False)
a. Trend Analysis of System Activity and Average Response Times.
b. Avg. Response Time in dialog Task and Avg. DB Request Time.
 c. Trend Analysis of Top 5 transaction performance.
d. Average garbage collection time FALSE JAVA not ABAP

50. Assume that your computer experiences a performance problem in a JAVA –

based component such as SAP enterprise portal. Which early watch alert key
performance indicator (KPI) could you use to measure direct impact of JAVA-
based components in system performance?
a. Average garbage collection (GC time)
b. Wait time
c. Load generation time
d. Average response time in dialog task

51. Assume that in the Early Watch Alert for your SAP ERP system you have seen the
following “History of response time” diagram. What conclusion can you make
from analysis of this diagram? There must be a database problem.