School of Housing, Building and Planning QUESTIONNAIRE SURVEY Hello My name is ANG HUI MING and I am currently doing

my MSc degree in field of Project Management and a registered as a full-time student at school of Housing, Building and Planning. At the moment, I am conducting a study on Examining the Critical Factors Affecting Human Resources in the Malaysian Construction Organizations. I would be so appreciated if you could spend a few minutes of your time to complete this short questionnaire. There are no correct or incorrect answers. If you are unsure, please give your best estimate. Please be noted that all information will be treated as a PRIVATE and CONFIDENTIAL one, and they will only be used for the academic purpose. Your participation is very important. Thank you Name: ANG HUI MING Contact no.: +6014-602 8508 E-mail address: anghuiming@gmail.com PART A: RESPONDENT AND COMPANY BACKGROUND Please state Company/ Organization: ___________________________________________ (Please provide us with the companys chop as well) Q1: What is your classification of Company based on CIDB: (please for your answer) G01 G02 G03 G04 G05 G06 G07 Not comply

Q2: How long did your company establish in the construction industry? [ ] 1 5 years [ ] 6 10 years [ ] 11 15 years [ ] More than 15 years

Q3: What type of construction project is your organization mainly involved in? [ ] Civil Engineering Construction (Infrastructure) [ ] Residential & Nonresidential Construction (Building) [ ] Mechanical & Electrical Work [ ] Special Trade, Please specify: ___________________ Q4: How long had you involved in the construction industry? [ ] 1 5 years [ ] 6 10 years [ ] 11 15 years [ ] More than 15 years Q5: Your position in your company? [ ] Office based [ ] Site based [ ] Mixed with the above [ ] Others, please specify __________________ Q6: What is your salary range? [ ] Below RM1,999 [ ] RM2,000 RM2,999 [ ] RM3,000 RM3,999 [ ] RM4,000 RM4,999 [ ] Above RM5,000.00 PART B: THE CRITICAL FACTORS AFFECTING HUMAN RESOURCES IN THE MALAYSIAN CONSTRUCTION ORGANIZATIONS Regarding to your experience, please put (O) on the following factors which will most affect the human resources in the Malaysian construction industry in term of their level of importance: Not very important 1 No. 1 2 3 4 5 6 7 Unimportant 2 Unsure 3 Important 4 1 1 1 1 1 1 1 1 Very important 5 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5

Critical factors Knowledge and qualification of people in company Working condition, health and safety Bullying at work Wages and salaries Motivation Absenteeism Company policies and procedures

8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Communication style between all parties Equal employment opportunity Conflict Attitude of people in company Employee benefits and incentives Course and improvement skills provided Workload distribution Leadership skills of top management Working hours Rumours Technological change Organization behaviours Demographic changes Jon satisfaction Pressure or stress Flexibility Others, please specify..

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

Part C: Strategies to Enhance Human Resources in the Malaysian Construction Organizations Based on your experience, please put (O) on the following strategies to enhance human resources in Malaysia construction industry: Strongly Disagree 1 No. 1 2 3 4 5 6 7 8 9 10 Disagree 2 Neutral 3 Agree 4 1 1 1 1 1 1 1 1 1 1 1 Strongly Agree 5 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5

Strategies Monthly internal review meetings Use of economic incentives for cooperation Information communication technology Improving job satisfaction Controlling rumours Utilization of human resource Recognition of achievement and contribution Concern of the safety and health of employee Equal employment opportunities Enhancement of career growth through technical educational opportunities

and

PART D: GENERAL COMMENTS AND SUGGESTION If you have any suggestion or comments that you think they are important to this study and would like to state them, please do not hesitate to highlight them in the below box:

-END OF QUESTIONNAIRETHANK YOU FOR YOUR VALUABLE TIME AND COOPERTAION