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My Patie rience
’ s N Sorry Tal Ho w
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De a t h E x p Bank
Cover Story:
Dr. Rosalinda Ang-Hortaleza:
A franchising success story 6
Survival was the main reason why we got into business.
Being doctors, we would not have been able to earn
enough to support our family. Having a business gave us
an option for survival. In addition, my love for numbers
urged me to continue with the business. A part of me
always wanted to be an accountant as well as a doctor.
[ DocNews
Makati Med opens P1.2B annex 3
Operation Smile(s) in Cebu & Davao 5
[ Doctors
Cover Story: Dr. Rosalinda Ang-Hortaleza: 6
4
A franchising success story
My Patient’s Near Death Experience 8
My Hometown: Memories of Vigan 10
[ MedDigest
A silent killer of women / TB: Still a health threat 14
Live longer! / Health benefits of swimming 15
[ Wellness
Bust stress out of your life 16
A no pain way to get rid of gallstones 19
13
One of many old churches in Vigan
[ Business
Sorry tales of unwary bank depositors 22
How to spot a franchise scam 24
“Doctors & Business” is published [ Franchise Ideas
by BRED Well Media Services with
postal address at 776-A East St., Below P500,000 Franchises 26
Mandaluyong.
P500,000 to P1 million Franchises 28
Philippine Copyright 2009 by P1 million to P5 million Franchises 30
BRED Well Media Services
More than P5 million Franchises 34
ISSN 2094-067X
DocNews
Dr.
Cristina
Antonio,
member of
the board
of directors
of Makati
Medical
Center
Judy
Araneta-
Roxas,
member of
the board of
directors of
Makati
Medical
Center
Operation Smile(s)
in Cebu & Davao
T his time around, Operation
Smile went to Cebu and
Davao to help children with cleft
palates.
Marriage changed all that. The couple’s business was strictly She recalled sometimes waiting in
a mom-and-pop operation plus one front of a store until the store’s owner
The couple used the money they assistant. When not busy as a doctor would either take pity on her or was no
received as wedding gifts to put up in a Tondo-based government hospital longer too busy to talk to her.
a business called RBH Cosmetics. where he earned P7,000 a month,
They spent P5,000 to buy a cuticle Hortaleza and the assistant handled Then she would make her sales pitch
remover formula from a Hortaleza the production side of the backyard and, hopefully, close the deal.
cousin and the balance P7,000 to business. Ang-Hortaleza gave up her
buy the initial inventory of acetone, own medical career to manage full In 1985, its first year of operation,
cold wave lotions, amber bottles, time the business’s accounting and the business generated sales
and packaging materials to start marketing. In fact, Ang-Hortaleza of P100,000, enough reason for
a repacking business. To save on continued to sell her products even Hortaleza to quit his hospital job
expenses, the couple stayed with the when she was heavy with her first and to join his wife full time in the
older Hortalezas in Sta. Mesa, Manila. child, a daughter named Allue. business.
couple received encouragement There is what we the market through our business
from their entrepreneurial families. partners while we maintain operational
Hortaleza’s family is associated with
call the lipstick efficiency for our existing stores. Our
the knife sharpening chain while Ang- theory where, focus now is on our loyal customers.
Hortaleza’s father owned the Victoria We need to make them happy as
Manufacturing Corp. in Valenzuela. In
during these tough they will be our brand ambassadors
fact, it was Ang-Hortaleza’s father who times, more people to more customers. We are not afraid
served as the couple’s guarantor when
they took out their first bank loan.
tend to indulge in of the economic recession because
we feel that any time is a good time
small luxuries like for the business of beauty. There is
Retail arm personal care and what we call the lipstick theory where,
during these tough times, more people
Four years into the business, the cosmetics because tend to indulge in small luxuries like
couple put up Hortaleza Beauty Center looking physically personal care and cosmetics because
or HBC for short as a direct and looking physically good will help them
immediate response to Hortaleza’s good will help cope during a crisis,” she said.
inheriting six stores of the Hortaleza them cope during a
Vaciador chain from his family. Despite her many successes, Ang-
Located in areas with high pedestrian
crisis. Hortaleza has a soft spot for her fellow
traffic such as in Realistic St., Quiapo, doctors, suggesting that a business
the first stores set the tone for future subject or two in the curriculum of
HBC stores, which now number in the Although the earlier stores are medical schools would be helpful even
hundreds. company-owned, HBC is now actively for those who choose to stay on in
expanding through a franchise their profession.
From the start, it was Ang-Hortaleza’s program ranging in franchise fees
project. from P100,000 for a cart to P150,000 “ As a doctor, there will be instances
for a kiosk. Abroad, the company is when you feel you would like to do
“Accepting the six inherited branches looking for master franchisees for things for free. Learning business
was a welcome challenge for me territories or countries. Right now, can help in managing what you have
because it has made my dream HBC is already present in Singapore and in finding ways to attain funds
of having one million employees and Bahrain. In the United States, it to sustain your practice,” she said.
more realizable. Also, it was a has 11 “store within a store” outlets Spoken like an entrepreneur who just
perfect vehicle to showcase Splash inside Seafood City Supermarkets in happens to be a doctor.
products,” she said. California and Nevada and two other
stores in Las Vegas and Los Angeles. ( Ms. Margaret Jao-Grey writes a
HBC sees itself as the first Filipino- regular business column for Business
owned one-stop shop for beauty, “Our strategy is to further penetrate Mirror)
Doctors & Business
Doctors
My hometown:
Memories of Vigan
By Dr. Rudy Rabanal
Spaniards. It was first named Ciudad When I was still a student of medical When we did go with our three
Fernandina and later called Vigan, technology at the Far Eastern boys—the eldest is now 21 years
from the word bigaa, an herb that University, I would go home to Vigan old and a fourth year pre-med at
grows abundantly in Vigan. To this taking the Times Transit (now named Ateneo; the second, 19 years old
day, there is still a Ciudad Fernandina Dominion Transit). My travel took and a sophomore BS Psychology at
Hotel, a bed-and-breakfast facility for eight to 14 tiring hours because of the the University of the Philippines; and
local and foreign tourists who delight heavy traffic created by the monstrous the third, 17, a first year business
in old Spanish houses situated in herd of Ilocanos heading for home and management student at Ateneo—we
streets of cobblestone. the long processions we encountered made it a point to park in one of
in the many towns along the highway the twin Suso beaches (they look
I grew up in a sleepy and serene during Semana Santa or Holy Week. somewhat like woman’s breasts) for
town called Pantay Laud, a barrio in The bus would traverse the entire 30 minutes to breathe the fresh air,
the western part of Vigan City that stretch of the Sierra Madre Mountains soak our feet in the water and even
is literally sandwiched between two on the right side (from Pangasinan to run around on rubber shoes along
rivers that empty to the South China Cagayan) and the South China Sea the stretches of coral reefs. Or we
Sea. The rivers have brackish water (a on the left side. I had the option to would just stare yonder and watch the
mix of salty and freshwater) ideal for take an ordinary bus (where I got to fishermen from a distance or watch the
breeding fishery products like crabs, appreciate the changing breeze of crabs swimming near us as if calling
tiger prawns, and bangus. I love to eat the route) or the air-conditioned bus us to join them. It was always fun.
arorosep, a kind of seaweed eaten (which shielded me from the abrupt
raw after being “disinfected” with change of weather from sunny to Vigan has an abundance of old
vinegar. windy and where I breathed canned Spanish architecture in its churches,
air). We had very good roads in ancestral homes, and historical
I was born and raised by my parents Ilocos, a legacy of the late Apo, former edifices. If you really love old
in the simple life—breathing fresh President Ferdinand Edralin Marcos, structures, Vigan is the place to go.
air, eating fresh food, and sleeping another true blue Ilocano. I never fail to take delight in these
early as there was yet not so much structures and, even now, I reminisce
electronic entertainment in those days. But ever since 1986, when I became a about them whenever I find myself
To me, these are all blessings since I doctor and finished my specialization feeling nostalgic and homesick about
had an early appreciation of the simple in internal medicine—and married Vigan.
and uncomplicated living that prepared another doctor, a classmate from
me for the more hectic adult life in MCU (she took up pediatrics and We have beaches and mountains
Manila. I finished at the Ilocos Sur her neurology at the Lungsod galore. We have been pampered
National High School and my parents ng Kabataan, now known as the by these natural endowments in our
sent me to Manila for university. Philippine Children’s Medical youth, having grown used to being
Little did I know that my life in Manila Center)—I had been driving home less brushed by the hot breeze from the
Ilocos is known for its sukang Iloko, I enjoy most harvesting bangus,
the brownish-colored vinegar which is sugpo (the tiger prawns variety) or
normally a by-product of fermenting alimango (crabs) from our fishponds.
sugarcane juice. The juice is extracted Likewise, I will never forget the
the old-fashioned way with a carabao pleasure and contentment of just
turning the wheels of the extractor. watching fishermen do their chores
while seated on the ground under a
Our sukang Iloko is really something log (talisay tree) on the river bank.
worth buying and bringing to Manila Once in a while, I would buy their fresh
because you cannot find the real thing catch. The taste of the fish caught in
anywhere else except in Vigan. The our river is always better than those
real ones are those cultured in big caught in other rivers of Ilocos Sur
jars or burnay. The jars are made in or even from the South China Sea,
Barangay Pagburnayan. Do not miss which includes: pompano, bacalao,
watching how these jars are expertly baraongan and pasga ( resembles Shopping for food
Doctors & Business 11
Doctors
a big milkfish). We just cooked them bile or apdo squeezed and cooked December, I bought several kilos of
simply, either grilled, fried, boiled, with the goat skin). Like most Ilocano bagnet worth P320 to P350 a kilo and
pangat or paksiw but the tasty dishes, this has to be cooked very I gave them away to my good friends,
freshness lingers in my mind and it slowly for several hours with salt, patients, and relatives. Price varies
makes me crave for it. My aunties and pepper, ginger and other seasonings depending on the season, Christmas
my parents make sure that we feast or herbs and vinegar until very tender being the most expensive.
on these delicacies every time we visit and mouth-watering.
them. Our Vigan longganiza, the small
Be sure to put the twalya (goat’s gut) sausages, can be bought in the public
When you are in Vigan, look for a last when you are about to serve; market at P50 per dozen. Make
restaurant that serves sinanglaw, a otherwise, it will be very gummy sure that you buy longganiza locally
delicacy—the Ilocano counterpart of and difficult to chew. In kinilaw na produced from our market and that are
bulalo, which is kept hanging by
the slow-cooked stallholders so
beef skin and the longganiza
litid. Eat it hot is aired to
and savor the perfection. Our
taste as it melts longganiza is
in your mouth. truly something
worth relishing
Of course, never as it has a lot
forget the Vigan of garlic and
pinakbet (those meat that,
residing in Vigan when you
town proper or burp, the taste
the mestizas stays on in the
pronounce it mouth.
pinakbheet
while those from Of course
other towns there are
and the farming Part of Vigan’s charm other Ilocano
class pronounce longganiza but
it pinakboet) the one made
made of small in Vigan stands
round young eggplant; kardis seeds kambing, the main ingredient is the above them all.
or patani (kidney-shaped beans) and grilled goat skin mixed with the innards
bagnet with bagoong added. We that were previously boiled or grilled, If you are the adventurous type, try
recommend the use of the rounded sliced thinly then finished with the our jumping salad kinilaw style, which
variety of eggplant rather than the long apdo and the seasonings of your is a freshly-harvested baby shrimp
violet eggplants, which has a bitter choice that includes siling labuyo, (almost an inch or less in size) which
aftertaste. The pinakbet is cooked vinegar, salt, ginger and onion. are placed in bowls and still jumping
with low fire for several hours and even after putting in the vinegar.
served either hot or cold without losing Then, there is the famous bagnet or The sourness of the vinegar plus the
its wonderful taste. the equivalent of chicharon but this sweetness of fresh baby shrimps give
one is cooked/fried slowly. The best a delightful aftertaste to the diner.
Famous among Ilocano gastronomic bagnet are the freshly-butchered
specialties is the kinilaw na kambing pork chunks cooked and fried slowly I grew up with lot of fresh vegetables
(especially the freshly-culled goat) or and sold in the public market, which and seafoods because my relatives
the pinapaitan (using the gallbladder is open from 10 a.m. to 7 p.m. Last had lots of fishponds and we could get
12 Doctors & Business
Doctors
our fresh supplies from the rivers and the space between the church and the In the old days, we knew families and
seas. I miss those days when I could capitol friends from remote barangays as
just eat them almost raw. though we always dealt with or saw
Much has changed them regularly.
Feasts to observe
Much has changed in the culture, I used to get a thrill from the thomping
From my youth, I always remember practices and sights of Vigan. Now, the of horse-driven calesas on the
special feast days that we really landscape is dominated by commercial cobblestoned streets of Vigan.
celebrated. billboards; there is too much noise
and the air is not as pristine as But the last time I went home, I was
Of course, the Semana santa tops before because of the thousands of very disappointed to note the noise
all celebrations as it is really the time undisciplined drivers that dominate the from hundreds of tricycles, which also
when long solemn pollute the air
processions are of my city.
held in the entire
province complete But what can
with uniformed I do? The
guards; the drivers also
Passion is sang in have to earn a
every church; and living for their
people make time families.
to contemplate
the suffering and Still, Vigan
death of our Lord is a very
Jesus Christ. worthwhile
place to go
Each and every to. The old
barrio has its own houses and
barrio fiesta and churches give
ours is celebrated history and
every December One of many old churches in Vigan richness to the
28. The highlight landscape.
of our fiesta is the Cobblestoned
zarzuela (opera). streets
The night before continue to be
that, there is the grand ball, which is a highways; and diets or eating habits used by calesas, although not as
fundraising activity of the barrio. In the have drastically changed. Lifestyles predominantly as before.
mornings, our churches are busy with have also changed among the youth.
masses, baptisms and even weddings. They now go to fastfood outlets Thankfully, the old people still cook the
and eat less fresh vegetables and favorite dishes and recipes that Vigan
We have the regular retail events seafoods; they love going to internet is well remembered for.
and the bigger commercial sale cafes and movies or even malling;
events (annual fair and expos) where there is little trace of the days at the (Dr. Rudy Rabanal is a diabetologist-
all products from Ilocos are sold. park or beaches and maybe, none of internist and a member of the faculty
Displayed/advertised from baskets are my younger relatives even recognize and the corporate secretary of the
food products, bedsheets and linens, me because I have been returning UERMMC- Institute for Studies on
towels and others. home much less often these days (just Diabetes Foundation Inc.)
once a year).
These are sold in the town plaza, or
Doctors & Business 13
MedDigest
By Henrylito D. Tacio
In most developing countries, The health department’s data showed Because TB bacteria are very slow-
including the Philippines, a child may that there are 131 new TB cases growing, the antibiotics must be taken
contract TB if he drinks unpasteurized for every 100,000 population in the for a long time – usually for six months
milk from cattle infected with Philippines. It is also the sixth cause or longer. Those who fail to do so may
Mycobacterium bovis, a bacterium that of illness and death in the country. develop a multi-drug resistant TB.
can live in animals. Everyday, almost 75 Filipinos die
because of TB.Thanks to medical With 7,000 cases, the Philippines has
Most people who get TB suffer from science, there are now a number the second highest number of multi-
fevers, sweats and weight loss. of antibiotics available which are drug resistant patients in the Western
Otherwise it depends on what part of proven effective against TB. The most Pacific, after China.
the body it has affected. If it’s affected commonly used drugs are isoniazid,
the lungs, you’ll have a cough, rifampin, pyrazinamide, streptomycin, The number of drug-resistant TB
produce phlegm and sometimes and ethambutol. patients will rise to 14,000 in 2014,
cough up blood; if it’s affected the according to Dr. Thelma Tupasi, of the
lymph glands, they enlarge; if it affects Some of these antibiotics have side Tropical Diseases Foundation, Inc.
The case of the unrecorded manager was, however, absent that The manager said he talked to the
day so the retiree asked the help of owners about how good a bank client
deposit the assistant manager. That was when he was and the owners wanted him
the retiree learned that his deposits as a minor partner. The depositor,
A RETIREE has been regularly doing
were never registered. however, wasn’t interested, saying he
business with the savings and loans
was a low-profile businessman and he
association for policemen because it
wanted to stay that way.
offered an interest rate that is at least
three times that of any commercial Bangko Sentral red flags
Another time, the bank manager told
bank. His problem began when the that indicate bank fraud the depositor that he could earn a
SLA set a lower time deposit ceiling,
“guaranteed” higher interest rate with
which meant that the SLA quarterly • Off-site transactions (inside the
an investment management account
released P500,000 to him until his office of the manager and at
or IMA. Attracted by the higher interest
balance reached the lower deposit home)
rate, he agreed, accepting an unsigned
ceiling.
• Dealing with only a single note as “guarantee”, which he, of
individual course, kept in the same place as his
With that much cash in hand, the
original certificate of time deposit.
retiree shopped around for a bank
where he could put his excess cash. • No validation mode
Later on, the bank was sold to another
Resigned that he wouldn’t get the
group, which declined to accept its
same high interest rate as his SLA,
liability on the IMAs. It seems the IMAs
the retiree decided he wanted to The case of the converted were invested in a sister company
do business with a small but senior time deposits of the old bank or in non-performing
citizen-friendly bank.
assets. The depositor was left holding
THE SECURITY GUARDS know him an empty bag.
He finally decided on one where the by sight. He goes to the bank, always
bank manager gave him the personal wearing a not-too-clean white shirt
touch. He never had to line up like and slippers and a canvas shopping Bangko Sentral red flags
everybody else inside the bank; he sat bag that has seen better days. Bank that indicate bank fraud:
inside the bank manager’s office and personnel also know him by sight
was served coffee while the manager as well as by his big time deposit, • Unusual interest in his deposit
did the paperwork for him. When he which he continued to augment with
couldn’t go to the bank, the manager more money coming from inside • The offer of high interest rates
personally went to his home and his shopping bag. Since he kept his
picked up his cash deposit. Needless first certificate of time deposit safely • Bank is in dire need of capital
to say, the retiree was very happy at home, the depositor did not ask from depositors
with the bank manager. In fact, he for similar certificates every time he
remembered the bank manager during • Similarity in corporate names
rolled over his time deposits and
his last trip abroad and bought her a and logos of the bank and its
added more money to it. One time,
souvenir. related company
the bank manager approached him
and asked him if he wanted to convert
One day, the retiree went to the bank • Unsigned guarantee
his time deposit into shares of stock.
for some much-needed cash. The
22 Doctors & Business
Business