I just received a new Plantronics M50 bluetooth headset. It works great with my phone, but I can't get it wo my laptop.

2 down What are the things I should be checking? vote favorite Here's what I've done so far: It pairs successfully:

 It's not in multipoint mode--it's only paired to my laptop I've installed all available drivers from Plantronics and Dell -- the accepted answer documents ho was discovered, which resolved my issue I have no (!) in Device Manager (though I don't see the headset there either--would I?) I can "configure" the headset by double clicking on it: "Allow the computer to turn off this device to save power" is unchecked in the Bluetooth radio setti Apps that let me choose the playback/mic device only list my laptop, not the headset

 I went into the Bluetooth device's properties and Checked "headset" under the services tab. This wa successful but hasn't delivered any functionality as far as I can tell

I'd like to use this headset for VOIP conferencing (Goto meeting, Gmail voice chat, G+ hangouts, Skype, e listening to music (iTunes). Where else should I be digging?

Is it possible that this new headset is simply not compatible with computers (i.e. it's only compatible with p windows-7 64-bit bluetooth headset asked Apr 12 at 17:06 link|improve this question edited Apr 12 at 17:48 Michael Haren 226617 73% accept rate

Is the device seen in the audio/microphone settings panel? Thiago M. Apr 12 at 17:09 @ThiagoM if you mean this page, then no. (that's not me, just an example) Michael Haren Apr 12 at 17 possible duplicate of Why a bluetooth headset for mobile phones doesn't work on a PC? Ignacio Vazque Apr 12 at 17:14 feedback

3 Answers
active oldest votes up vote 2 down vote accepted The MS-supplied Bluetooth drivers don't support HSP/A2DP as a soundcard. Use the drivers that came with your dongle/device. If your laptop manufacturer doesn't list any drivers, do this: 1. Open device manager 2. Open the properties for "generic bluetooth radio" 3. Copy the "Hardware ID" into Google and do a search (but don't download anything yet!) 4. This should tell you what the device is called, e.g. "Dell Wireless 375 Bluetooth Module" 5. Unless you're already on a reputable site, do a second Google search for the device's name, e.g. "Dell Wireless 375 Bluetooth Module driver download" 6. Download and install the driver from a reputable site (e.g. Dell) 7. After it's installed, go open the device you already paired and you should see better options link|improve this answer edited Apr 12 at 17:58 answered Apr 12 at 17:12

Michael Haren Ignacio Vazquez-Abrams 226617 51.4k22366 Run the executable that installs the driver. Ignacio Vazquez-Abrams Apr 12 at 17:15 I did that. I installed everything dell has for my laptop and the device maker (plantronics) has. It pairs now but no further... Michael Haren Apr 12 at 17:16 Then try the website of the Bluetooth device manufacturer itself. Ignacio Vazquez-Abrams Apr 12 at 17:20 What are the IDs of the Bluetooth device? Ignacio Vazquez-Abrams Apr 12 at 17:25 let us continue this discussion in chat Michael Haren Apr 12 at 17:27 feedback Looks like you got it working, but I also wanted to suggest trying a different Bluetooth transceiver. I had a similar problem in the past where my Bluetooth headset would pair but wouldn't actually work as an audio device. When I replaced the computer's Bluetooth adapter with a different one, it worked fine under Windows 7 using Microsoft's stock up vote 0 Bluetooth drivers. down vote answered Apr 12 at 17:51 link|improve this answer rob 5,665727

feedback Check your sound settings also. My M50 also paired under Windows 7 but I didn't hear anything. I went to Sound in Control Panel and set my M50 as the default sound device and everything worked fine. up vote 0 down vote link|improve this answer answered Jun 11 at 12:39 Anonymous 1