OPS-CIM2029

VMware on VMware: Leveraging VMware IT Business Management Suite and vCenter Operations Management Suite to Run IT Like a Business
Shiv Agarwal, VMware, Inc. Mahipal Lunia, VMware, Inc. Job Simon, VMware, Inc. Kevin Johnson, VMware, Inc. Julien Spalanzani, VMware, Inc.

#vmworldops

Disclaimer

This session may contain product features that are

currently under development.

This session/overview of the new technology represents

no commitment from VMware to deliver these features in any generally available product.

Features are subject to change, and must not be included in

contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new technologies or features
discussed or presented have not been determined.

Agenda
Running IT like a Business VMware Business Management Suite Overview VMware vCenter Operations Management Suite Overview VMware IT Implementation Best Practices and Key Learnings Q&A

What Does it Mean to Run IT like a Business?

Transparency

Control

Alignment

Services

What services do I need to offer? How are my services performing? What is the cost of providing those services? What trade offs can I make without impacting SLAs? Am I being compliant?

Costs

Quality

IT needs to Become a Broker of Services

IT Broker Decisions
What services at what cost? Insource or outsource? Service level tiers and SLAs? What Compliance and Controls? What performance? Incentives or penalties?

Internal IT

Private Cloud

Public Cloud

External Vendors

CIO and IT role expanding

From managing technology to
delivering internally and externally provisioned business services
Broker of IT Services

Providing the right service at the

right price for competitive advantage
Service Portfolio Service Level & Quality Demand, Costs & Incentives

You Can Get There with VMware Cloud Management

Service Provisioning Automate the provisioning of infrastructure, applications and desktops as a service

Operations Management Adopt embedded, converged management for the Software Defined Datacenter

Business Management Govern and manage cloud services as a critical element of running IT like a business

Simple, automated management for heterogeneous and hybrid clouds

You Can Get There with VMware Cloud Management

Service Provisioning Automate the provisioning of infrastructure, applications and desktops as a service

Operations Management Adopt embedded, converged management for the Software Defined Datacenter

Business Management Govern and manage cloud services as a critical element of running IT like a business

Simple, automated management for heterogeneous and hybrid clouds

VMware IT Business Management Domains and Capabilities

Fact-Based Approach to Run IT Like a Business
Visualization

IT Financial Management
Costs Services Planning Benchmarks

IT Portfolio Analysis and Management

Whats in/out

Service Quality Management

Services Portfolio Benchmarking Management Platform

3rd Party Connectors

Service Levels Vendors Import/Integration

Functional Peers

Industry Peers

Data Collection & Validation Security

IT Cost Modeling Analytics

Public Cloud

OOTB Content Scalability

Private Cloud
SharePoint, Internal Cost Models, Apps, Vendor Invoices

Data Import/Export

PPM/PSA

Storage

IT Monitoring

Service Desk

CMDB

GL, COA & Expenses

IT Business ManagementPaths To Value

A B C

IT Financial Management
Bill of IT

IT Quality Management
Service Contracts KPIs Escalation Paths

IT Portfolio Analysis and Management

IT Services SaaS Applications Business Impact Service Demand Lifecycle Infra Capabilities

Transparency

Show/Chargeback Cost Modeling Planning Bill of Cloud Benchmarking

Planning/ Control

Service Tiers Vendor Services

Optimization /Alignment

What If Scenarios Budgeting Demand Mgmt

Quality vs Cost In vs Outsource

What If Scenarios IT Roadmapping

Journey/Transformation to Broker of IT Services

Managing Cost, Quality & Value of IT Services

Services Orientation Effectiveness

10% Savings

20% Reduction Cost of Quality

+5% Savings

Cost Optimization through Unit Cost Analysis Saved over $20 million/year

Adding Value to Customers industrialize service

Centralized Visibility for improved IT decision support Fully loaded per-user and per-unit costs for benchmarking and cost modeling

Time & efficiency Maturity Internal and customer

satisfaction for over 200 relationships

through Shared Service Factory

by reducing unit costs by at least 6% each year 10

You Can Get There with VMware Cloud Management

Service Provisioning Automate the provisioning of infrastructure, applications and desktops as a service

Operations Management Adopt embedded, converged management for the Software Defined Datacenter

Business Management Govern and manage cloud services as a critical element of running IT like a business

Simple, automated management for heterogeneous and hybrid clouds

11

vCenter Operations Management Suite Value Proposition

Highly automated to reduce Opex and Capex Comprehensive to manage heterogeneous and hybrid cloud environments Tightly integrated to manage the Software Defined Data Center
AUTOMATED Management COMPREHENSIVE Management
Physical

INTEGRATED Management Cloud Infrastructure Virtual Datacenter

Software Defined Networking and Security Software Defined Storage and Availability

vSphere and NonvSphere Based Couds Public vCloud Private Cloud Public Cloud

Virtual Infrastructure

12

vCenter Operations Management Suite Overview

An Extensible, Automated Operations Management Solution that Supports Hybrid, Heterogeneous Clouds

vCenter Operations Management Suite

Unified Operations Console (with Single Sign On) Extensibility APIs, SDKs
Performance Capacity Config Compliance Cost

3rd Party Adapters Content Packs

Common Services
App Visibility Reporting Inventory Orchestration Logs

13

Comprehensive Visibility: Operations Dashboard

Immediate Problems Future Problems Opportunities to Optimize

Overview

Comprehensive monitoring for

cloud operations with health, risk and efficiency scores

Single tool to manage

performance and capacity across multiple vCenter servers Benefits

End-to-end visibility into cloud

infrastructure health

Ensure and restore

service levels

Optimize for efficiency and cost

14

Automation and Control: Configuration and Compliance

Deep Collection and Visibility
For InfrastructureESXI, guest VMs,
vCD, vCenter, vSwitch, etc

For Guests - Virtual and Physical,

Desktops and Servers

Built in Compliance tool kits

Regulatory / Industry - SOX, HIPAA,
PCI, FISMA, DISA, ISO 27002, etc

vSphere Hardening

Change Management to Mitigate

Outages

Audit Trail and Rollback

Online and Offline Patching to

Eliminate Vulnerabilities

15

VMware IT Environment Overview and Implementation

16

VMwareBusiness Transformation Through IT Transformation

Heterogeneous, Hybrid Cloud under Unified Management

Single Sign-on

Single Pane of Glass

Self Service

17

VMware ITOur Environment

Over 200 Applications 3 datacenters 290 Hosts, 1350 Datastores 8000 VMs, 32TB RAM 1200 Switches, Routers, Load balancers, and Firewalls

18

VMware ITOur Philosophy

Drink our own Champagne!

19

Implementing VMware IT Financial Management (ITFM) Suite

20

Benefits of Implementing VMware ITFM

Business Consumption of IT? Application Costs? Cost per Unit? Static Spreadsheets! No Automation! Service Costs?

After VMware ITFM

Cloud based Delivery Value Application Costs

Functional Costs

Service Costs

Functional Costs

21

ITFMCIO Dashboard OverviewCost by IT Service

Total Costs by Business Service (Click for Details)

22

ITFMCost and Cost per Unit Reporting

Cost and Cost per unit trends for a given service

23

ITFMRecommended Cost Model

IT Organization
IT Cost Center 1
HW SW

IT Service Catalog
Infrastructure Services Consumed within IT (Server, Storage, Network) Business Services Consumed by Business (Applications, Email, EUS)

IT Cost Center 2

General Ledger (GL)

Travel Labor HW SW

IT Cost Center 3
Labor HW SW

Customers

Business Units

24

ITFM Maturity Roadmap

Phase 3 Phase 2 Phase 1

ITFM Cost Model to gain visibility into the TCO and Unit Costs of IT Services Initial benchmark Data integration and automation Define Infrastructure and Business Services Initial Showback and IT Statement to Business Units Unit Pricing for IT Services Actuals vs. Budget comparison Complete data source integration and automation Deeper benchmarking Full consumption based cost model What-if analysis models for cost optimization IT Service Billing End to End Product / Service Costing and full chargeback to Business Units Integrate other IT Services to formulate an Enterprise Cost Model and one ITFM Solution Advanced benchmarking

25

Implementing VMware vCenter Operations Management Suite

26

Benefits of Implementing VMware vCenter Operations Suite

Tools Consolidation

Single pane of glass Improved Troubleshooting

Multiple teams Several hours/days

Identify problem in minutes

Continuous Compliance Auditing and Remediation Several days/weeks

27

Compliance in 1 day

vCenter OperationsComprehensive Visibility

Overall Datacenter Health Dev vs. Production

By Location

Business Critical Applications

28

vCenter OperationsProactive Management

Smart Alerts

Root Cause Visualize Operational Impact

KPIs and Trends

29

vCenter OperationsContinuous Compliance

Report on overall compliance posture

Triage vital issues to address for critical systems

30

vCenter OperationsContinuous Compliance

Pinpoint what systems failed what checks

Fix compliance violations

31

Best PracticesvCenter Operations Maturity Roadmap

Phase 3 (Evolve) Phase 2 (Start Simple)
Expand to all Operations Identify Opportunities for improvements and optimizations Make Architectural recommendations for datacenter expansion (ex: cluster sizes) Add more adapters Rinse and Repeat !

Phase 1 (Assess)
Current Inventory and Operations Tools (ex: what to consolidate?) Gap Analysis and Prioritization (ex: production vs. nonproduction) Identify pain points and targeted improvements (ex: troubleshooting inefficiencies, capacity constraints, Compliance Requirements)

Size the VC OPs installation (Be prepared to grow it!) Start with vCenters (works out of box) Add additional Adaptors as per the assessment and prioritization Train the operators
Operating the product Methodology Changes

32

Key Takeaways

Its possible to run IT as a Business The products and philosophy deliver

VMware vCenter Operations Suite for Operations Management VMware IT Business Management Suite for Business Management

Take phased approach to implementing technology Embrace and evolve

Its not rip and replace Its about embracing existing systems and evolving the IT

Drink our own Champagne!

33

Thank You Q&A

34

FILL OUT A SURVEY

EVERY COMPLETE SURVEY IS ENTERED INTO DRAWING FOR A $25 VMWARE COMPANY STORE GIFT CERTIFICATE

OPS-CIM2029

VMware on VMware: Leveraging VMware IT Business Management Suite and vCenter Operations Management Suite to Run IT Like a Business
Shiv Agarwal, VMware, Inc. Mahipal Lunia, VMware, Inc. Job Simon, VMware, Inc. Kevin Johnson, VMware, Inc. Julien Spalanzani, VMware, Inc.

#vmworldops

Be Sure To See
Other vCenter Operations Management Suite Sessions
Sesssion ID
SS1020 OPS-CIM2285 OPS-CIM1564 OPS-CIM1718 OPS-CIM1926

Title

1st Showing

2nd Showing

Simplify and Automate How to Manage Services Monday 2:30pm Across Multiple Platforms and Clouds How to Improve Service Levels and Reduce Cost with vCenter Operations Troubleshooting Using vCenter Operations Manager Wednesday 2:00pm Tuesday 10:30am Thursday 12:30pm Wednesday 2:00pm Thursday 2:00pm Thursday 2:00pm

Configuration Management for Your Cloud using Tuesday 3:00pm vCenter Operations Suite 5 Must Know Design Considerations for Planning Capacity When You are 50% or More Virtualized Real World Stories of Operational Performance Troubleshooting , Capacity and Configuration Management with vCenter Operations Suite Tuesday 3:00pm

OPS-CIM1940

Wednesday 11:00am

Demos
Demo
Hybrid Cloud Operations Management Cloud Security and Compliance
37

Hands On Lab
Products Showcased
VMware vCenter Operations Management Suite VMware vFabric Hyperic VMware vCenter Orchestrator VMware vCenter Configuration Manager HOL-OPS-02 HOL-OPS-05 Introduction to vCM Enterprise Automated Operations for Virtualized Datacenters

HOL #
HOL-OPS-01

Lab
Introduction to vC Ops Enterprise