NY B32 Fire Tape 2B FDR - Entire Contents - Transcript - 911 Calls 382

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4 FIRE TAPE 2B
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13 WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS

14 SEPTEMBER 11, 2001
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23 TRANSCRIBED BY: MAUREEN MC CORMICK
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2 THE DISPATCHER: Fire Department,
3 408.
4 THE CALLER: Sir?
5 THE DISPATCHER: Yeah.
6 THE CALLER: I'm at Two World Trade
7 Center.
8 THE DISPATCHER: Okay.
9 THE CALLER: Floor 105.
11 THE CALLER: Can you send help? We
12 have a hundred people up here on floor 105, Two

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13 World Trade.
14 THE DISPATCHER: We'll get to you as
15 soon as we can.
16 THE CALLER: We have tremendous smoke
17 conditions.
18 THE DISPATCHER: Okay. We'll get to
19 you as soon as we can.
20 THE CALLER: Thank you.
21
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24 408.
25 THE OPERATOR: All right, sir. Talk

1
2 to the Fire Department.
3 THE CALLER: Yes. I'm calling
4 reporting some smoke going out from the windows.
5 Apartment 5-G.
6 THE DISPATCHER: What's the address?
7 THE CALLER: 601 West 172nd Street,
8 apartment —
9 THE DISPATCHER: What avenue is on the
10 corner, sir?
11 THE CALLER: Oh, you around the
12 corner?
13 THE DISPATCHER: No. What avenue is
14 on the corner?
15 THE CALLER: It's St. Nicholas.
16 THE DISPATCHER: Okay. Smoke is
17 coming out of what apartment?
18 THE CALLER: From Apartment 5-G.
19 THE DISPATCHER: As in George?
20 THE CALLER: G like in George.
21 THE DISPATCHER: Okay. What's your
22 phone number there, sir?
23 THE CALLER: 781-
24 . THE DISPATCHER: Yeah.
25 THE CALLER: 33 —
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2 THE DISPATCHER: Uh-huh. PD, what's
3 the number there?
4 THE OPERATOR: 781-3301.
5 THE DISPATCHER: All right. Fire
6 Department is on the way.
7 THE CALLER: Okay.
10 THE DISPATCHER: Fire Department 408.
11 Where's the fire?
12 THE CALLER: It was a plane I saw —

I
13 hello, firemen?
15 THE CALLER: I'm on the 99th Floor.
17 THE CALLER: There's about eight of us
18 up here.
19 THE DISPATCHER: All right. Just sit
20 tight till somebody comes.
21 THE CALLER: Hello, firemen?
23 THE CALLER: Firemen?
24 THE DISPATCHER: I'm talking to you,
25 sir.
1
3 THE DISPATCHER: Yeah. I'm talking to
4 you.
6 THE DISPATCHER: Yeah. I'm talking to
7 you, sir.
8 THE CALLER: Hello?
9 THE DISPATCHER: Yeah-- shit.
10 Disconnect.
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12
13 THE CALLER: Dispatcher, I'm an
14 off-duty fireman, Ladder Company 5 down in
15 Manhattan.
16 THE DISPATCHER: Get back to your
17 firehouse.
18 THE CALLER: Very good. Thank you.
19 THE DISPATCHER: You got it.
20
21
22 BACKGROUND INSTRUCTIONS TO
23 DISPATCHERS: They want all recalled to their
24 respective firehouses. They are to report ASAP
25 for further deployment. Repeating, all units are

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2 being recalled to report to their respective
3 firehouses.
7 408. What have you got?
8 THE CALLER: Fire alert.
9 THE DISPATCHER: Box number? Terminal
10 number?
11 BACKGROUND: You cannot use the
12 department phones unless there is --

1 • .
14 THE CALLER: 4 East 228th Street.
15 THE DISPATCHER: What type of fire
16 alarm is this?
17 THE CALLER: Class J, hotel.
18 THE DISPATCHER: Name of the
19 business?
20 THE CALLER: Hotel Lathos.
21 THE DISPATCHER: We're on the way.
22 THE CALLER: Thank you, sir.
23
24

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2 408. Where's the fire?
3 THE CALLER: The World Trade Center is
4 on fire.
5 THE DISPATCHER: Where in the
6 building? I know that. We're there.
7 THE CALLER: It blew up.
8 THE DISPATCHER: Yeah. Hang the phone
9 up. We're there already.
10 THE CALLER: Oh, all right.
11
12
14 408.
15 THE CALLER: I'm watching the World
16 Trade Center. There's a man on the east side of
17 the building. It's too late.
18 THE DISPATCHER: What?
19 THE CALLER: He just jumped.
20 THE DISPATCHER: All right.
21 THE CALLER: Okay.
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25 THE CALLER: Yeah, I still got six

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2 adults, 97th Floor.
3 THE DISPATCHER: Sir —
4 THE CALLER: They said — let me just
5 tell you. They heard an announcement on the PA
6 system saying go to the steps and go down.
7 You're telling me they shouldn't.
8 THE DISPATCHER: If they're being told
9 by people in the building to go to the steps,
10 then they should go to the steps.
11 THE CALLER: They heard this on the PA
12 system, and they can't go because they think it's

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13 too hot.
14 THE DISPATCHER: All right, then. If
15 they think it's too hot, then they should stay
16 where they are.
17 THE CALLER: They should stay where
18 they are?
20 THE CALLER: Anything we can get
21 them? We need to get them oxygen.
22 THE DISPATCHER: We'll get to them as
23 soon as we can.
24 THE CALLER: Do you know if there is
25 anything on the 97th Floor? Oxygen, anything

1
2 like that?
3 THE DISPATCHER: Sir, I don't know.
4 THE CALLER: Okay. Who can I get this
5 information from. I'm not — you know, we're
6 both (inaudible).
7 THE DISPATCHER: I understand that,
8 sir. I understand that. All right. We're
9 trying to get to people as fast as we can.
10 THE CALLER: I know. But there's no
11 oxygen tanks on each floor?
12 THE DISPATCHER: Sir, I don't know the
13 World Trade Center like the back of my hand. I
14 really don't. All right? Just tell them to sit
15 tight.
16
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19 408.
20 THE CALLER: We are on 105, okay?
22 THE CALLER: What's the situation?
23 Can you help us at all? Is it possible?
24 THE DISPATCHER: Just stay where you
25 are till the firemen come and get you.

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2 THE CALLER: We are on the 105th
3 Floor.
5 THE CALLER: But where are they?
6 THE DISPATCHER: They're coming
7 through the building, sir. I got almost every
8 fireman in the city coming to help you.
9 THE CALLER: Sir, I don't know that
10 we're going to hold much longer.
11 THE DISPATCHER: I understand. Just
12 sit tight. We'll get to you as soon as we can.

!
13 THE CALLER: 105th Floor.
15 THE CALLER: North side.
16 THE DISPATCHER: Okay. Building 1 or
17 Building 2?
18 THE CALLER: Building 2.
19 THE DISPATCHER: All right. We're on
20 the way.
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24 408.
25 THE OPERATOR: 8373. Okay, 408? We

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2 are at 40 World Trade Center, Building 2. The
3 female is on the line.
4 THE CALLER: Major fire, major fire.
5 THE DISPATCHER: We know about it.
6 We're taking care of it.
7 THE CALLER: We need help. We're
8 trapped. We're trapped in the stairwell.
9 THE DISPATCHER: What floor are you
10 on?
11 THE CALLER: 82.
12 THE DISPATCHER: Can you get back up,
13 back up onto the floor?
14 THE CALLER: We are in the stairwell.
15 That's as far as we can go. We're trapped.
16 THE DISPATCHER: We will get somebody
17 up there as soon as we can:
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22 408.
23 THE CALLER: Hi. I just tried to get
24 my friend on the cell phone, and she's screaming
25 that she's stuck on the 105th Floor.

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2 THE DISPATCHER: We will get to her as
3 soon as we can.
4 THE CALLER: Okay, thank you.
9 THE CALLER: Yes, hi. How you doing?
11 THE CALLER: I was just wondering, you
12 know, I saw this explosion on TV, and I thought

I '
13 you could fill up some tanker planes with water
14 and try to put the World Trade Center fire out.
15 THE DISPATCHER: (718) 999-2000. Call
16 them.
17 THE CALLER: I called that number. I
18 can't get through there.
19 THE DISPATCHER: Keep calling there.
20 They will be able to help you better than I can.
21 THE CALLER: I just thought I'd give
22 that recommendation.
23 THE DISPATCHER: All right. That's
24 great.
25
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4 408.
5 THE OPERATOR: Sir, you're on the line
6 with FD.
7 THE DISPATCHER: Talk to me.
8 THE CALLER: We're on the world —
9 we're 88th Floor, Two World Trade Center. The
10 smoke is getting so bad, you almost can't see.
12 tight.
13 THE CALLER: We've been sitting tight
14 for whatever, since this episode started. We
15 need some guidance. We need to know —
16 THE DISPATCHER: Stay where you are.
17 That's your guidance.
18 THE CALLER: How about breaking
19 windows?
20 THE DISPATCHER: Are they telling you
21 to break windows?
22 THE CALLER: No one has — shit. We
23 have guys starting to break the windows because
24 they are starting to panic.
25 THE DISPATCHER: All right. Just tell

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2 everybody to relax. We'll get to them as soon as
3 we can.
4 THE CALLER: Can you tell me where the
5 fire is?
6 THE DISPATCHER: Right now, we got so
7 many calls, we don't know where the fire is. We
8 are taking care of it as best we can. Just —
9 THE CALLER: What happens when you
10 break a window? You don't know where the fire
11 is?
12 THE DISPATCHER: Just sit tight.

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13 THE CALLER: People are trying to sit
14 tight, but people are —
15 THE DISPATCHER: I understand that.
16 That's all we can tell you. Just sit tight.
17 THE CALLER: All right.
18
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21 THE CALLER: We are on the 105th
22 Floor, sir.
23 THE DISPATCHER: Which building? One
24 or Two?

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3 tight. They are on the way.
4 THE CALLER: We can't hold anymore.
6 are.
7 THE CALLER: Everybody is getting
8 hell, and smoke and —
9 THE DISPATCHER: Stay where you are.
10 THE CALLER: What?
12 are.
13 THE CALLER: What floor are they at
14 right now?
15 THE DISPATCHER: They are working
16 their way up. They will get to you as soon as
17 they can. Just stay where you are.
18 THE CALLER: There are like 50 people
19 over here.
21 Just stay where you are.
22 THE CALLER: We are on the north
23 side.
25 THE CALLER: Please —

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2 THE DISPATCHER: They're coming.
5 Fire Department, 408.
6 THE CALLER: Yes, my son called me via
7 the cell phone. He's in the second tower of the
8 World Trade Center.
9 THE DISPATCHER: Right.
10 THE CALLER: Okay? On the 93rd Floor.
12 THE CALLER: 30 other people. They

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13 are on the north end of the 93rd Floor.
15 THE CALLER: Okay. He said the smoke
16 is getting worse.
17 THE DISPATCHER: I understand. We're
18 taking care of it.
19 THE CALLER: Thank you very much.
21
22
23 THE DISPATCHER: Good afternoon. This
24 is dispatch.
25 THE CALLER: How you doing? This is

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2 the command post in Tower 2 of the World Trade
3 Center.
6 got to get a rundown of the companies. We are in
7 a state of confusion.
8 THE DISPATCHER: All right. For
9 8087?
10 THE CALLER: Is that the box number?
11 THE DISPATCHER: That's at Two World
12 Trade.
13 THE CALLER: That's where we're at.
14 No. 2, the south tower.
15 THE DISPATCHER: Okay, here we go.
16 All right. Hang on a second.
17 (Dispatcher to Second Dispatcher)
18 Pick up 263 and give this guy the rundown for Two
19 World Trade.
20
21
23 408.
24 THE CALLER: Yes, hi. I'm sure you
25 know the World Trade Center is on fire. I just

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2 called a little while ago. A friend of my sister
3 is stuck on the 106th Floor.
5 THE CALLER: The smoke ~- *
6 THE DISPATCHER: We're trying to get
7 to her.
8 THE CALLER: They said if I had the
9 person's cell phone number, I should call back
10 with it.
11 THE DISPATCHER: We'll get to her as
12 soon as we can.
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13 THE CALLER: All right, thank you.
14
15
17 408.
18 THE CALLER: Yeah, hi.
19 THE OPERATOR: 408? 1375,
20 THE DISPATCHER: Let me talk to the
21 caller, PD.
24 THE CALLER: I really need a fireman.
25 I don't have much time left. I'm on 73. I've

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2 called many times.
3 THE DISPATCHER: Sir, we'll get to you
4 as soon as we can.
5 THE CALLER: I don't think I have more
6 than ten minutes in here. The smoke is intense.
8 sir. We'll get to you as soon as we can. We
9 know you're there. We're going to take care of
10 it.
11 THE CALLER: Nobody showed up on this
12 floor yet. 73.
13 THE DISPATCHER: Okay, no problem. We
14 know about it.
15 (Dispatcher Dials Out On Phone).
16 ANSWER: Bronx 315.
17 THE DISPATCHER: Yeah, Phil, it's
18 Jimmy, let me talk to Fox.
19 BRONX: Okay, hang on a second. He's
20 on the phone. On the radio. I'll put him right
21 on.
22 THE DISPATCHER: All right, go ahead.
23 MIKE: Hello?
24 THE DISPATCHER: Yeah, Mike, Jimmy.
25 As per Joe Higgins, call your local precinct.

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2 MIKE: I got a copy. We just locked
3 the place down.
4 THE DISPATCHER: Beautiful, thank
5 you. Right.
8 DISPATCHER DIALING OUT: (Phone
9 ringing).
10 How you doing? This is Jim Raftery.
11 Who is the borough supervisor down there right
12 now?
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13 PHONE ANSWERS: Tour Supervisor Lisi.
14 THE DISPATCHER: Let me talk to
15 Patty.
16 ANSWER: Hold on.
17 THE SUPERVISOR: Supervisor Lisi.
18 THE DISPATCHER: Yeah, Pat, Jimmy
19 Raftery in Manhattan. As per Joe Higgins, call
20 your local precinct, all right? Get some cops
21 over for security.
22 THE SUPERVISOR: We just got that from
23 Fox.
24 THE DISPATCHER: Okay, great. All
25 right.
21
2 DISPATCHER DIALS OUT: (Phone ringing)
3 how you doing, Bill? Is the supervisor
4 dispatcher available?
5 PHONE ANSWERED: He's on the line.
. THE DISPATCHER: Okay, is Denis
O'Connell there?
ANSWER: No, he's not. I got Harry
9 here.
10 THE DISPATCHER: Let me talk to
11 Harry.
12 ANSWER: Hold on.
13 THE SUPERVISOR: Supervisor Doyle.
14 THE DISPATCHER: Yeah, Harry. Jimmy
15 Raftery. As per Joe Higgins, call the local
16 precinct.
17 THE SUPERVISOR: We did already.
18 THE DISPATCHER: All right, great,
19 thanks.
20 DISPATCHER DIALS OUT: (Phone ringing)
21 ANSWER: Brooklyn.
22 DISPATCHER: Yeah, how you doing,
23 Howie? It's Jimmy. As per Joe Higgins, call your
24 local precinct, have cops stand by in front of
25 the office.
22
2 ANSWER: Okay.
3 THE DISPATCHER: And just, you know,
4 secure the place.
8 THE OPERATOR: Yes. We have someone
9 on the 105th Floor.
10 THE DISPATCHER: Let me talk to them.
11 THE CALLER: The 105th Floor right
12 now.
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13 THE DISPATCHER: We are getting up to
14 you, sir. We're taking care of it.
15 THE CALLER: Listen, we on the north
16 side. Should we go to the south?
18 are.
19 THE CALLER: Listen, should we break
20 the window?
22 are. Don't do nothing. Just stay where you
23 are.
24 THE CALLER: How long for help?
25 THE DISPATCHER: I don't know.

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2 They're coming.
3 THE CALLER: Over here.
4 THE DISPATCHER: They're coming, sir.
5 THE CALLER: There's people that are
6 (inaudible).
7 THE DISPATCHER: I understand.
8 They're coming.
9 THE CALLER: How long? How long?
10 THE DISPATCHER: I don't know, sir.
11 They're coming. They're coining.
12 THE CALLER: We wait for over 45
13 minutes.
15 sir. We're coming.
17 THE DISPATCHER: Hang up, sir. We're
18 on the way.
20 THE DISPATCHER: Sir, hang up. I told
21 you, we're on the way. That's all I can tell
22 you.
23 THE CALLER: Please,

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2 Hang up the phone. We're on the way.
3 THE CALLER: (Inaudible.)
4 THE DISPATCHER: We will get to you.
5 I can't stay on the line, sir. We'll get to you
6 as soon as we can.
7 THE CALLER: Please (inaudible).
8 THE DISPATCHER: I swear to you, we'll
9 get somebody up to you.
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11

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13 408.
14 THE CALLER: I'm on the 97th Floor of
15 Building 2 in the World Trade Center. There are
16 six of us here.
17 THE DISPATCHER: Okay. Just stay
18 where you are.
19 THE CALLER: Is someone coming?
20 THE DISPATCHER: Someone is coming.
21 We'll get to you as soon as we can.
22 THE CALLER: Please hurry.
24 are. ^
25 THE CALLER: The smoke is so thick.

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2 We're all having trouble breathing.

3 THE DISPATCHER: I understand. Just
4 stay where you are.
5 THE CALLER: Can someone turn the
6 sprinklers on?
7 THE DISPATCHER: They're doing what
8 they can. They're doing what they can.
9 THE CALLER: What can we do?
10 THE DISPATCHER: Just sit tight.
11 That's all I can tell you. Just sit tight.
12
13
14 DISPATCHER DIALS OUT: Yeah, Jimmy Raf

15 in Manhattan. As per the citywide tour
16 commander, go over the voice alarm and radio.
17 Total recall of all off-duty members and
18 officers, and they are to report to their
19 assigned firehouses. Thanks.
20
21
22
23 DISPATCHER DIALS OUT.

24 ANSWER: Queens Dispatcher 358.
25 THE DISPATCHER: Hi, Jeannie. It's
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2 Jimmy. Who is the boss there?
3 THE OPERATOR: Bobby.
4 THE DISPATCHER: Let me talk to him.
5 THE SUPERVISOR: Supervisor Roberts.

6 THE DISPATCHER: Bobby, Jimmy Raf in
7 Manhattan.
8 THE SUPERVISOR: Right.

9 THE DISPATCHER: As per the citywide
10 tour commander, go over the voice alarm and the
11 radio. Immediate and total recall of all
12 off-duty members and officers. They are to
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13 report to their assigned firehouses.
14 THE SUPERVISOR: You already did
15 that.
16 THE DISPATCHER: You did do it

17 already?
18 THE SUPERVISOR: That went out awhile

19 ago.
20 THE DISPATCHER: Okay, great. Okay?

21 All right.
22
23
25 408.
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2 THE CALLER: Yes, hi. I got a cell
3 phone call from my brother. He's stuck on the
4 104th Floor on One World Trade in the northwest
5 corner office.
7 THE CALLER: He says there's 50 to a
8 hundred people.
9 THE DISPATCHER: He's got to sit
10 tight. We'll get to him as soon as we can.
11 THE CALLER: Okay. Thank you.
12
13
15 THE OPERATOR: This is PD.
17 caller, PD.
18 THE OPERATOR: 1597.
20 caller. Where is he?
21 THE OPERATOR: He's on the line.
22 THE DISPATCHER: Let me talk to him.
23 Where is the fire, sir?
24 THE CALLER: Smoke, really bad. 105,
25 two tower.
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2 THE DISPATCHER: All right. Sit
3 tight. We will get to you as soon as we can.
4 THE CALLER: They keep saying that,
5 but the smoke's really bad. We can barely
6 breathe.
7 THE DISPATCHER: Sir, that's all we
8 can do. We are —:
9 THE CALLER: Where are you? What
10 floor you guys up to?
11 THE DISPATCHER: We're getting there.
12 We're getting there.
13 THE CALLER: Doesn't feel like it,
14 man.
^^m
«••
16 sir. We're on the way.
17
18
19 THE DISPATCHER DIALS OUT: (Phone
20 ringing).
21 ANSWER: Can I help you?
22 THE DISPATCHER: How you doing? It's
23 Jimmy. Can I speak to Pat, please?
24 THE SUPERVISOR: Supervisor.
25 THE DISPATCHER: Yeah, Pat, Jimmy

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2 again. Over the radio and voice alarm. All
3 off-duty members and officers, total recall of
4 all off-duty members and officers to respond into
5 their respective firehouses .
6 THE SUPERVISOR: Yeah, I just got back

7 from operations.
8 THE DISPATCHER: Okay, thanks,

9 bye-bye.
10
11
12 THE DISPATCHER: Fire 328.
13 THE CALLER: 328?
14 THE DISPATCHER: Yes.

15 THE CALLER: Okay. I don't know how
16 this is a very bad time, but I'm trying to call
17 you guys to inform you of a shutdown we have.
18 THE DISPATCHER: It's a bad time is

19 right. Give me the address I'll just write it
20 down.
22 THE DISPATCHER: What you got?
23 THE OPERATOR: The address is 110-120
24 Columbia. We have a shutdown hot and cold water,
25 which is affecting the compactor sprinkler system

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2 only. I know, I understand.
3 THE DISPATCHER: It's crazy. Thanks,
4 THE OPERATOR: All right.
8 328. What's the address?
9 THE CALLER: 97th Floor.
10 THE DISPATCHER: 97th Floor?
11 THE CALLER: Yes.
12 THE DISPATCHER: Building 2?

I ' •
14 THE DISPATCHER: Did you put something
15 by the door?
16 THE CALLER: It's an open floor. We
17 can't get to the doors. There is smoke coming
18 through the ventilation system.
19 THE DISPATCHER: Okay, stay low. Try
20 to cover your mouth.
21 THE CALLER: We are trying to, but we
22 need help.
23 THE DISPATCHER: I understand, ma'am.
24 We're doing the very best that we can. 97th
25 Floor, Building 2. I'll notify them. Okay?

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2 THE CALLER: Okay.
3 THE DISPATCHER: Try to keep your
4 mouth covered. Stay low to the floor, okay?
5 THE CALLER: Okay.
6 THE DISPATCHER: All right, bye-bye.
12 THE CALLER: I'm on the 104th Floor,
13 One World Trade Center, northwest corner.
14 THE DISPATCHER: Okay. Just sit
15 tight.
16 THE CALLER: There's 30 of us here.
18 sir. Just sit tight. We'll get to you as soon
19 as we can.
20 THE CALLER: You know, are they
21 close?
22 THE DISPATCHER: They're getting to
23 you, sir. They're getting to you.
24
25
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3 THE CALLER: Yes, 408. My name is Ken
4 Targon, Westchester County firefighter.
5 THE DISPATCHER: Yeah. What's going
6 on?
!
7 THE CALLER: You are you asking for
8 severe help?
9 THE DISPATCHER: I don't know right
10 now. All right? Just sit tight where you are.
12 THE DISPATCHER: Best I can tell you.

13 If we start calling for mutual aid, we will start
14 calling for mutual aid.
15 THE CALLER: All right. You need the

16 phone number where I'm at?
17 THE DISPATCHER: You know what? Let
18 me give you this phone number. You got to call
19 headquarters, because I'm just the Manhattan
20 dispatcher. 718-999-2000.
22 THE DISPATCHER: All right. Take
23 care.
24
25
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3 408.
4 THE CALLER: Hi, this is from
5 Honeywell Security.
6 THE DISPATCHER: Yes.
7 THE CALLER: Reporting a fire alarm at
8 No. 22 Thames Street.
9 THE DISPATCHER: You got a box number
10 for this?
11 THE CALLER: Yes, sir. It's 0051.
12 THE DISPATCHER: Terminal number?
13 THE CALLER: 7.
14 THE DISPATCHER: All right. What was
15 the number, the address?
16 THE CALLER: 22 Thames Street.
17 THE DISPATCHER: What type of fire
18 alarm is this?
19 THE CALLER: That's Class E.
20 THE DISPATCHER: All right. We'll
21 take care of it.
22
23
25 408.
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2 THE CALLER: Good morning. This is
3 Arleen with ADP Security Services.
5 THE CALLER: Calling in regard to a

6 commercial fire alarm we are receiving.
7 THE DISPATCHER: All right. What's
8 the box number?
9 THE CALLER: I don't think we got

10 one. We don't have a box number. Hello?
11 THE DISPATCHER: Do you have the
12 information?
I
13 THE CALLER: Okay. We don't show a
14 box number.
16 THE CALLER: Address s 23 Park Place.
17 THE DISPATCHER: This is ADT?
18 THE CALLER: Yes.
19 THE DISPATCHER: All right. That's a
20 Class E?
21 THE CALLER: What is a Class E?

22 THE DISPATCHER: All right. What is
23 the call back?
24 THE CALLER: 877-285-7397.

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6 408.
7 THE CALLER: I have a friend two

8 blocks away, and she doesn't know the trains are
9 running, and —
10 THE DISPATCHER: Just tell her to stay

11 where she is.
12 THE CALLER: Say that again.
13 THE DISPATCHER: Stay where she is.

14 THE CALLER: Stay where she is?
16
17

19 THE OPERATOR: 408?
20 THE DISPATCHER: I got this one.
21 THE OPERATOR: 408?
23 THE OPERATOR: I had a call from a man
24 caller that Building 1 collapsed.
25 THE DISPATCHER: We got it.

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2 THE OPERATOR: Okay.
9 THE CALLER: Hi. I'm talking to
10 somebody on the line right now who is trapped on
11 the 104th Floor.
12 THE DISPATCHER: We'll get to him.

I
13 THE CALLER: You are going to get to
14 him?
16 THE CALLER: Where should they be?
17 THE DISPATCHER: Just tell them to
18 stay where they are.
19 THE CALLER: Stay where they are?
22
23
25 THE CALLER: Hi. Look, I just got in

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2 touch with somebody at 72 Wall Street.
4 THE CALLER: There's some smoke going
5 in there.
6 THE DISPATCHER: Just tell them to
7 stay where they are. Put some towels over the
8 vents.
9 THE CALLER: Put some towels over the
10 vents?
12 THE CALLER: Is anybody going to be
13 there to evacuate them?
14 THE DISPATCHER: We'll do the best we

15 can.
17
18
20 408.
21 THE CALLER: Yeah, hi. Ill Nassau
22 Street, downtown Manhattan. My place is on
23 fire.
24 THE DISPATCHER: 111 Nassau?
25 THE CALLER: Yeah, 111 Nassau Street.

38
1
2 It's in the basement, and it's on fire. I have
3 guys down there, and they say it's full of
4 smoke. They can't get out.
5 THE DISPATCHER: What streets are on
6 the corners there?
7 THE CALLER: Beekman and Ann.
8 THE DISPATCHER: Okay. What type of

9 building is that?
10 THE CALLER: It's a three-story

11 building.
12 THE DISPATCHER: Apartment building,

I '
13 commercial?
14 THE CALLER: Commercial building.
15 THE DISPATCHER: What's the phone
16 number there?
17 THE CALLER: 212-566-5540.

19 the way.
21
22
24 408.
25 THE CALLER: Yeah, this is ADT. 200

39
2 Vesey, is that down in that area?
3 THE DISPATCHER: Yeah, it is.
4 THE CALLER: I.figured that. Okay.
7 THE DISPATCHER: 408.
8 THE OPERATOR: 408. Fire alarm,
9 Holiday Inn at 15 Gold Street, Class J.
10 THE DISPATCHER: All right. No

11 problem.
12
13

15 408.
16 THE CALLER: Yes, sir. This is ADT

17 Security calling with a commercial fire alarm.
19 THE CALLER: 111 Fulton Street.
20 THE DISPATCHER: Okay. We have a —
21 we had a major explosion at the World Trade
22 Center.
23 THE CALLER: Yes, sir, we heard.
24 THE DISPATCHER: Just ease off on the
25 alarms, okay?
40
2 THE CALLER: Okay, sir.
6 THE CALLER: Yes, 408. D&W Alarm
7 Company with a Class E assigned.
8 THE DISPATCHER: What is the address?
9 THE CALLER: 15 Maiden Lane.
11
12
14 408.
15 THE OPERATOR: This is Operator 12
16 from New York Merchants. I have a Class 3
17 automatic assign.
18 THE DISPATCHER: Where are we?
19 THE CALLER: We are going to 100
20 Trinity Place. .
21 THE DISPATCHER: It's the World Trade
22 Center.
23 THE CALLER: Oh, okay.
24
25
41
3 THE CALLER: A fire.
5 THE CALLER: (Inaudible. )
6 THE DISPATCHER: Okay. It's the World
7 Trade Center.
8 THE CALLER: Inaudible.
9 THE DISPATCHER: Yeah. It's in the
10 area.
11 THE CALLER: Inaudible,
12
13

15 THE CALLER: 83 Maiden Lane. It's a
16 wall of gray smoke out there. What did you want
17 us to do?
19 are.
20 THE CALLER: Stay inside?
22 THE CALLER: Is there any place that's
23 safer in a building?
25 are right now is the safest place.

42
THE CALLER: All right.
6 THE CALLER: Hi, ADT Security
7 calling.
9 THE CALLER: I have a fire alarm on
10 One Wall Street.
11 THE DISPATCHER: All right. Just —
12 it's in the area.

I '
14
15
17 THE CALLER: Hi. This is (Inaudible.)
18 security. We got a fire alarm signal going off
19 at 17 John Street.
20 THE .DISPATCHER: Okay. That's in the
21 area.
23
24

43
2 THE CALLER: This is Kelly with ADT
3 Security. I have a commercial fire alarm.
4 THE DISPATCHER: Okay. What's the
5 address?
6 THE CALLER: 14 Wall Street.
11 408. I got it. Yeah, Fire Department.
12 THE CALLER: Hi. We are in 90 William
13 Street, and we are stuck inside of our building
14 due to the debris.
15 THE DISPATCHER: Okay. Just stay
16 where you are. We'll get to you as soon as we
17 can.
19
20
22 408.
23 THE CALLER: Yes, ADT Security. We
24 have a commercial fire alarm..

44
2 THE CALLER: It's at 20 Broad Street,
3 THE DISPATCHER: Okay. We'll take
4 care of It.
5 THE CALLER: All right, sir.
9 THE CALLER: 408? This is PD 1133.
11 THE OPERATOR: We have a caller at 300
12 Rector Place.
I
14 THE OPERATOR: And he said —
15 THE DISPATCHER: Okay. Tell her to
16 sit tight. It's from the fire.
17 THE OPERATOR: Okay then.
18
19
21 THE CALLER: Hi. I'm leaving 90 Gold
22 Street. I am in a big building, 17 floors.
23 Should I leave my building?
25 are.
45
2 THE CALLER: Stay where I am?
8 408.
9 THE CALLER: Hi. This is Tim with ADT
10 Security Services. Got another fire alarm
11 for you.

14 THE DISPATCHER: All right. That's in

15 the area in the area of the World Trade
16 Center..
17 THE CALLER: Is it?
19 THE CALLER: Thanks.
20
21
22 THE DISPATCHER: Fire Department.
23 THE CALLER: Good morning, this is
24 Arlene with ADT Security Services calling
25 with an update.
46
3 THE CALLER: 22 Park Place.
4 THE DISPATCHER: We're there already.
5 THE CALLER: Okay, they (inaudible.)
6 And said there's smoke in the building.
7 THE DISPATCHER: Yeah, it's from — we
8 had a major explosion at the World Trade
9 Center right across the street.
10 THE CALLER: Okay. Your name?
12
13
15 Where's the fire?
16 THE CALLER: It's no fire. It's
17 smoke, and it's really bad.
18 THE DISPATCHER: What is your
19 address?
20 THE CALLER: 34 William Street.
21 THE DISPATCHER: What streets are on
22 the corner?
23 THE CALLER: Maiden Lane.
24 THE DISPATCHER: All right, you're
25 right by the Trade Center?

47
2 THE CALLER: Yeah. Something happened
3 and, like, we can't even see out the window,
4 and the smoke is in the building. It's not
5 the fire, it's the smoke.
6 THE DISPATCHER: Okay. Just sit
7 tight.
8 THE CALLER: Okay.
10 THE CALLER: Will someone —
11
12
14 408.
15 THE OPERATOR: 408, this is Operator
16 41. We have a commercial assigned fire
17 alarm in Manhattan.
18 THE DISPATCHER: What is the box
19 number?
20 THE CALLER: The box number is 3-0087.
22 THE CALLER: Address is 116 Nassau
23 Street, Manhattan.
25 THE CALLER: We have another one. We

48
2 tried to get through to you, and they
3 weren't able to get — take another one?
4 THE DISPATCHER: No. It's just that
5 we got this thing at the World Trade
6 Center. It's right there.
7 THE CALLER: I know that. I know
8 that. Okay. Another alarm.
9 THE DISPATCHER: Okay. Where is it?
10 THE CALLER: What is your alarm? I
11 got the Fire Department. This one here is
12 Box 287.
I •
14 THE CALLER: Greenwich Street. 110
15 Greenwich Street.
17 the World Trade Center.
18 THE CALLER: Yes.
20
21
22 THE DISPATCHER: Fire Department, 408.
23 THE CALLER: Hello, I have some
24 friends in the building near the World Trade
25 Center.
49
3 THE CALLER: It's 65 Broadway.
5 THE WITNESS: They don't know what
6 they have to do.
7 THE DISPATCHER: Just tell them to sit
8 tight.
9 THE OPERATOR: They're in another
10 building. They are at 65 Broadway.
11 THE DISPATCHER: Just tell them to sit
12 tight.
13 THE CALLER: You want the phone
14 number?
15 THE DISPATCHER: No.
16
17
19 408.
20 THE CALLER: Yeah, this is ADT. I got
21 a manual.
22 THE DISPATCHER: What is the box
23 number?
24 THE CALLER: Box 35.

50
2 THE CALLER: It's 21 West Street.
3 THE DISPATCHER: Okay. It's right by
4 the World Trade Center.
5 THE CALLER: Okay.
9 408.
11 THE DISPATCHER: Yes. This is the
12 Fire Department.
I
13 THE CALLER: Yes, I have a — I just
14 spoke to my wife. My wife is trapped inside
15 of a building, her and —
16 THE DISPATCHER: What building is she
17 trapped in?
18 THE CALLER: 90 William Street. She
19 said there is fire and smoke in there, and
20 there is no way for them to get out of the
21 building.
22 THE DISPATCHER: Tell her to sit
23 tight. We will be there as soon as we can.
24 THE CALLER: Okay. She has a cell
25 phone number. She said she can't call out,

51
2 but I can call on her phone.
3 THE DISPATCHER: Yeah, call her and
4 tell her just to sit tight.
5 THE CALLER: Should I give you her
number, as well?
THE DISPATCHER: No, that's all
right. Just tell her to sit where she is.
9 THE CALLER: Okay, then.
10
11
13 408.
14 THE CALLER: Yes, sir. This is the
15 chief engineer, 11 West 42nd Street.
17 THE CALLER: Manhattan. We have a
18 very strong gas smell on the 42nd Street
19 side. I think it's coming from the street.
20 THE DISPATCHER: 11 West 42nd?
21 THE CALLER: Right.
22 THE DISPATCHER: Off of Sixth Avenue?
23 THE CALLER: Between 5th and 6th.
25 your phone number there, sir?

52
2 THE CALLER: Okay, it's 212-354-6087.
4 the way.
9 408.
10 THE CALLER: Good morning. I was
11 wondering if they have need of volunteers?

I •
13 are. All right. Just call the Red Cross,
14 okay?
16
17
19 408.
20 THE CALLER: (Inaudible.
22 THE CALLER: 161 Lexington Avenue.
23 THE DISPATCHER: All right. Hang on
24 just one second. Okay. All right, just --
25 hang on just one second. All right, what's

53
2 the box number? What is it? (Inaudible)
3 phone number? All right. What's the
4 address?
5 THE CALLER: Inaudible).
10 408.
11 THE CALLER: I'm sorry. I called the
12 wrong number.
13
14
15 THE DISPATCHER: Fire Department, 408.
16 THE CALLER: This (inaudible) alarm
17 company calling for a commercial.
19 the box number?
20 THE CALLER: Box number is 47.
22 THE CALLER: 68 Trinity Place.
23 THE DISPATCHER: It's right by the
25 THE CALLER: Okay, and hold on a

54
2 second. John, you got another one? What
3 have you got? I'm sorry. I also got —
4 THE DISPATCHER: Just give me
5 addresses.
6 THE CALLER: Okay. It's 60 Broad
7 Street.
9 right down there.
10 THE CALLER: Okay. I won't give you
11 that. 60 Broad Street, 120 (inaudible.) St,
12 THE DISPATCHER: Okay. That's right

I .
13 there. All right.
14
15
17 408.
18 THE CALLER: Good morning, this is
19 Estelle, ADP Security Services.
21 THE CALLER: I have a fire alarm in
22 Manhattan.
25 THE DISPATCHER: Okay. We'll take

55
2 care of it.
6 THE CALLER: Hi. I don't know if you
7 need volunteers. I'm a New York State EMT.
8 THE DISPATCHER: Just stay with your
9 local. Stay with your local Fire Department or
10 EMS and just stay there.
11 THE CALLER: I'm in Manhattan, in an
12 office. I don't have —
13 THE DISPATCHER: Just sit tight then.
15 THE DISPATCHER: We'll take care of
16 it.
17
18
20 THE CALLER: Hi. I work at 85 Broad,
21 and I was just wondering, is there a number or
22 something that I can call to find out exactly —
23 not what's going on, but how, you know, the
24 procedure on what you should do?

56
2 are.
3 THE CALLER: Stay where we are?
7 THE CALLER: Bye.
11 408.
12 THE CALLER: Good morning. I know

I
13 it's not. This is United Central Station with
14 residential fire.
16 THE CALLER: 114 Liberty Street.
17 THE DISPATCHER: It's right by there.
18 THE CALLER: It is, Apartment 9.
20 THE CALLER: All right.
21
22
24 408.
25 THE CALLER: This is John Moore, the

57
2 general manager of the Marriott Hotel at the
5 THE CALLER: I'm in radio contact with
6 one of my employees inside the hotel.
7 . THE DISPATCHER: Uh-huh.
8 THE CALLER: He says that he is
9 trapped with several firemen who are badly
10 injured.
11 THE DISPATCHER: Okay, where?
12 THE CALLER: In the bell area, which
13 is right in the front lobby, right in the front
14 area of the bell plaza.
15 THE DISPATCHER: Bell area, the —
16 THE CALLER: Marriott.
18 THE CALLER: He said the firemen are
19 injured. He's not. They are trapped and can't
20 get out.
21 THE DISPATCHER: Okay, no problem.
22 THE OPERATOR: Is that the bell area
23 of the Marriott or —
24 Message 1 concludes at 1000 hours, 17
25 minutes and 50 seconds. Please stand by for

58
2 Message 2, a phone alarm received on Channel 3
3 the. Message commences at 1000 hours, 23 minutes
4 and 11 seconds.
8 408.
9 THE CALLER: On the desk.
10 THE DISPATCHER: On the —
11 THE CALLER: Yeah. We are a group of
12 people that just survived the World Trade, and we

I
13 are in 160 Broadway in the basement, and we need
14 oxygen down here.
15 THE DISPATCHER: Can you get out of
16 the basement?
17 THE CALLER: We should get out of it?
18 THE DISPATCHER: Get out of the
19 basement. Get out on the street.
20 THE OPERATOR: They said they are
21 trapped, FD. I called EMS, all right.
22 THE CALLER: Get out where? There is
23 no way. Outside is all black. You can't see
24 anything.

59
2 THE CALLER: We can't see anything.
3 There's no — we don't know how to get out of
4 here. I was on the street. I came into the
5 building, and two or three other people did.
6 There's about 15 of us down here, and I inhaled
7 like for five minutes of that dust outside. I
8 managed to survive it, and we need help.
9 THE DISPATCHER: We'll get you some
10 help over there. You are off of Liberty Street,
11 right?
12 THE CALLER: Off of Liberty, but I
13 don't know if you can find the address. It's all
14 black.
15 THE DISPATCHER: Don't worry about
16 it. We'll get to you as soon as we can.
17 THE CALLER: Okay, please.
18 Message 2 concludes at 1000 hours, 24
19 minutes and two seconds.
20 Please go to the next tape for
21 continuation of the channel by channel search of
22 all the phone alarms.
23
24
25

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2

13 WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS

23 TRANSCRIBED BY: MAUREEN MC CORMICK

4 THE CALLER: Sir?

5 THE DISPATCHER: Yeah.

6 THE CALLER: I'm at Two World Trade

8 THE DISPATCHER: Okay.

9 THE CALLER: Floor 105.

10 THE DISPATCHER: Okay.

11 THE CALLER: Can you send help? We

12 have a hundred people up here on floor 105, Two

14 THE DISPATCHER: We'll get to you as

16 THE CALLER: We have tremendous smoke

18 THE DISPATCHER: Okay. We'll get to

19 you as soon as we can.

20 THE CALLER: Thank you.

23 THE DISPATCHER: Fire Department,

25 THE OPERATOR: All right, sir. Talk

3 THE CALLER: Yes. I'm calling

4 reporting some smoke going out from the windows.

6 THE DISPATCHER: What's the address?

7 THE CALLER: 601 West 172nd Street,

9 THE DISPATCHER: What avenue is on the

11 THE CALLER: Oh, you around the

13 THE DISPATCHER: No. What avenue is

15 THE CALLER: It's St. Nicholas.

16 THE DISPATCHER: Okay. Smoke is

17 coming out of what apartment?

18 THE CALLER: From Apartment 5-G.

19 THE DISPATCHER: As in George?

20 THE CALLER: G like in George.

21 THE DISPATCHER: Okay. What's your

22 phone number there, sir?

23 THE CALLER: 781-

24 . THE DISPATCHER: Yeah.

3 the number there?

4 THE OPERATOR: 781-3301.

5 THE DISPATCHER: All right. Fire

6 Department is on the way.

7 THE CALLER: Okay.

10 THE DISPATCHER: Fire Department 408.

11 Where's the fire?

12 THE CALLER: It was a plane I saw —

14 THE DISPATCHER: Yeah.

15 THE CALLER: I'm on the 99th Floor.

16 THE DISPATCHER: Okay.

17 THE CALLER: There's about eight of us

19 THE DISPATCHER: All right. Just sit

20 tight till somebody comes.

21 THE CALLER: Hello, firemen?

22 THE DISPATCHER: Yeah.

23 THE CALLER: Firemen?

24 THE DISPATCHER: I'm talking to you,

3 THE DISPATCHER: Yeah. I'm talking to

5 THE CALLER: Firemen?

6 THE DISPATCHER: Yeah. I'm talking to

8 THE CALLER: Hello?

9 THE DISPATCHER: Yeah-- shit.

13 THE CALLER: Dispatcher, I'm an

14 off-duty fireman, Ladder Company 5 down in

16 THE DISPATCHER: Get back to your

18 THE CALLER: Very good. Thank you.

19 THE DISPATCHER: You got it.