OUMH1303 MEI04/F-SI

PART A

INSTRUCTION: Answer ALL questions.

1.

Both listening and speaking involve making sense of sound vibrations. A. B. True False

2.

Good listeners do not avoid using their spare time. A. B. True False

3.

When listening to a speaker, it is important to concentrate on minute details. A. B. True False

4.

Pseudo-listening means using your spare time. A. B. True False

5.

Selective attention is listening for main points or ideas. A. B. True False

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6.

While listening to Kevin, Jamaliah also concentrates on his non-verbal cues. This is termed ________. A. B. C. D. making informed guesses carefully- focused attention listening between the lines hearing for distracting noise

7.

Which of the following words ends in a voiceless consonant? A. B. C. D. Bag Leave Knead Baked

8.

Which of the following discourse markers signals a contrast in ideas? A. B. C. D. Actually Consequently In fact On the contrary

9.

Which of the following pairs of words contain only nouns? (The stressed syllables are underlined) A. B. C. D. tailor - address award - badger mother - baby present - batter

10. One's intonation can express all of the following EXCEPT ________. A. B. C. D. literal meaning grammatical meaning attitude emotion

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11. Communicative competence is best described as the ability to ___________. A. B. C. D. listen to others and have others listen to you in a friendly context. provide ideas and feelings for others to allow for an interactive exchange. present messages responsive to your needs and goals and that of others. understand what others are thinking and feeling in order to communicate.

12. Which of the following determines the stimuli we choose in communication? A. B. C. D. Whatever complex ideas or information available. Whatever that seems to be of interest to us . What appeals to our senses such as sound or touch. What is unfamiliar in the behavior of others.

13. Which of the following is NOT an example of euphemism? A. B. That's an interesting painting. (in reference to a picture one doesn't like). She has a child who is physically-challenged. (in reference to a handicapped person). C. D. His weight is rather on the heavy side. (in reference to a fat person). He works as a nurse at the hospital. (in reference to a hospital worker).

14. Which of the following words contains a /d/ sound? A. B. C. D. there brother they wished

15. Which syllable is stressed in the following nouns: project, convert, soldier, survey? A. B. C. D. The first syllable The second syllable The third syllable None of the above

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16. Which syllable is stressed in the following verbs: suspect, reject, progress, increase, explain. A. B. C. D. The first syllable The second syllable The third syllable None of the above

17. What of the following is an example of pseudo-conflict? A. B. C. Deciding whether to attend a course or a relative's wedding on the same day . Thinking an information is a fact while your friend thinks it is an inference. You believe that the national service should instill discipline and not integration. D. Your friend, a doctor, thinks that he knows best about an issue because of his work.

18. Which of the following are factors to consider in preparing a presentation profile? A. B. C. D. Occasion, intention, location Occasion, audience, intention Audience, topic, location Audience, occasion, location

19. The following are some principles of effective communication EXCEPT : A. B. C. D. Credibility. Accuracy. Enthusiasm. Dramatic.

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20. Why is it important to have a mock delivery for an oral presentation? I II III A. B. C. Most presenters experience constraints of time. To prepare oneself mentally and physically. Rehearsing helps boost confidence.

I and III. II and III. All of the above.

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PART B INSTRUCTION: There are five (5) questions in Part B. Answer THREE (3) questions only.

QUESTION 1

Why is it important for us to work towards effective communication? Provide a minimum of five (5) reasons and explain each reason. [20 marks]

QUESTION 2

The following situations reflect some misperceptions about others based on limited information. Identify the types of factors that affect the accuracy of perceptions of others and explain each factor you have identified, (e.g. selective perception, halo effect, stereotyping, assumed similarity, perceptual defense, and emotional state.)

Situations:

(a)

Sheila is your new course-mate. She is similar to you in many ways. Like you, she likes bowling and enjoys reading adventure novels. You both enjoy herbal tea. You assume that she will thus like the essay topic you have chosen for your group project. [5 marks]

(b)

Music is often wrongly perceived as sinful to some Muslims and thus should be prohibited. Amin is a music major at university. He is talented and diligent. However, his friends think he is not being a good Muslim because he is involved in music. [5 marks]

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(c)

You have just had a misunderstanding with your spouse. You have arrived in school rather late. A student was concerned and asked you a genuine question, "Teacher, why are you late? I hope nothing bad happened to you." You replied, "It's none of your business. Why do you need to know?" [5 marks]

(d)

Leela was a student in Ms Chong's class. You had relieved Ms Chong of her class one day. That day you caught Leela coming in late to class and talking while you were teaching. Leela has now joined your English club. The other students have proposed for her to be the club secretary. You disagree because of what you know about Leela based on that one incident. [5 marks] [Total : 20 marks]

QUESTION 3

(a)

Describe the three (3) basic leadership styles. [3 marks]

(b)

For each style, state one (1) characteristic of groups/or group work. [6 marks]

(c)

For each style, provide one (1) example. [11 marks] [Total : 20 marks]

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QUESTION 4 (a) State two (2) common ways of how people manage conflict. [4 marks]

(b)

Explain each way of managing conflict. [6 marks]

(c)

State whether both are positive or negative ways of managing conflict. [4 marks]

(d)

Provide a reason why each is positive or negative. [6 marks] [Total : 20 marks]

QUESTION 5

(a)

State the five (5) stages of preparing for a presentation. [5 marks]

(b)

Briefly describe each stage (what you have to do). [7.5 marks]

(c)

Provide a description of two (2) points for each stage. [7.5 marks] [Total : 20 marks]

THE QUESTION PAPER ENDS HERE

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