Guide Lines Speak slowly and clearly Do not speak loudly Be confident with your answers Do not argue

with the interviewer Accept your mistakes Ask him to repeat the question if it is not clear Preserve professional conversation (Politely and Friendly) Be confident and positive Before you go to the interview go through your resume properly Before you attend the interview study about the organization Tell me about your self? This question is generally ask you to know about your communication skills or to make you comfortable for the interview. Focus on your strengths/skills which are suitable/ closed to the applied position. Start with your experience, skills, educational qualification, and professional certifications and briefly tell about your family. Example: I am Rama Krishna; I am working as a Storage Administrator since 4 years I have total 8 years of IT experience I did work in HCL as a Desktop Engineer for 1 year and worked as a Solaris Administrator for 3 year and as a Storage Administrator for 1 year in Infosys. Presently working as a Storage administrator since 3 years in current Organization I am having working experience on EMC DMX-3/4 Arrays, Clariion CX series Arrays, IBM Storage, SRDF, TimeFinder, Snapshots, clone, mirro view, symcli, ECC, Replication Manager, Zoning, managing cisco and brocade switches, Windows, Linux and Solaries platforms, etc.. I have done Engineering in Computer Science from Andhra University In the year of 2002 with the 78% of marks, completed Intermediate in the year of 1998 with the 70% of marks, completed X Class in the year of 1996 with the 68% of marks I have done Solaris and STF professional certifications I am single, my father is school teacher and my mother is house wife What are the day to day activities in your current profile? Explain about day to day activities in your current profile. Example: Monitoring alerts using Monitoring Tool like EMC Control Center Follow-up for the pending service requests Checking ticketing tool for any new tickets Updating the tickets with the current status Responding to the assigned service requests Documenting the service request solutions Performing Health checks Preparing Job plans for changes Participating bridge calls if any Attending internal/customer meetings, etc. What Is Your Current Role & Responsibilities In Your Company? Explain about roles and responsibilities in your current profile Example: Providing L2 support for the EMC DMX and Clariion storage Performing upgrades/downgrades of Firmware Storage Provisioning for new hosts Storage Provisioning/ reclamation for existing hosts Performing Zoning Troubleshooting Switch issues Troubleshooting storage issues

Troubleshooting Performance issues Vendor /customer management during the hardware failure issues Performing Changes and preparing job plans for changes Performing TimeFinder/Mirror Operations Performing SRDF Operations Troubleshooting failed SRDF/TimeFinder jobs Monitoring Storage environment using Monitoring Tools (ECC) Preparing Storage Capacity planning reports Performing Disaster Recovery Activities.etc., What is the first thing you will do at office? Example: Checking the mails for any escalations/ alerts/ new assignments Checking the monitoring tools for any critical alerts on console Checking the ticketing tools for newly logged service requests Checking the pending issues.etc., How are you getting the tickets/service requests? Explain ticketing tools using in your organization. Example: Getting tickets through telephone Getting tickets through emails Getting tickets in ticketing tool Self logged tickets (if we found any critical alerts on management tool, we create tickets our self), etc., Explain step by step procedure to close the received ticket? Explain about ticket closure procedure in your current organization. Example: Received the tickets/Service requests/Service orders via telephone/ mails/ web portal, etc. Ticket Priority (S1/S2/S3 or P0/P1/P2/P3) Customer/ Helpdesk/ Service desk will set the priority. Engineer will work on ticket, once it is resolved he will take the confirmation/ approval to close the ticket from the end user who has raised the ticket and will update the ticket with the findings and resolution then he will close the ticket. If not resolved: Lack of Experience /un-known problem Change Required Hardware failure Lack of Experience/ Unknown problem: Inform to helpdesk or whoever assigned the ticket to you for escalation with your findings? Change Required Update the ticket with your findings Inform to the end user, server/device owner Raise a change request if you are responsible or inform to owner to raise the change request Coordinate with all teams who are all involved in this change Schedule the change and get it done Update and close the ticket after getting the confirmation from the end user Hardware failure: Inform your findings to the end user Provide work around/alternate solution for time being if possible Update the ticket with the progress Check whether this failure can be done by internal team or vendor support is required If vendor support is required log a service request with the vendor If yes take the necessary approvals from server/device owner, team lead or who ever involved Schedule the change as per approvals Inform to vendor about change schedule and get it resolved the problem Once it is resolved check with the users who are affected with this problem and take the confirmation/approval to

close the ticket Update the ticket and close When you initiate the change what are your responsibilities? Explain about the procedure you are following in your current organization. Example: Whenever it is required to perform the change, I will inform to my Manager and will take approval to proceed further. I will prepare the job plan for the change. I will raise the change request with the schedule timings and will take the necessary approvals from concerned teams who will affect with this change. I will perform the change according to the job plan. I will cross check all operation running smoothly? I will take the confirmation from all teams. I will update the change request and will close. Why do you want to leave your present organization? Tell him the reason why do you want to leave the present company, keep in mind that the answer should be positive. Example: Career growth. Change of location necessity. Expecting large scope of work, etc., Why do you want to join in this organization? Explain why you want to join in this organization Example: This organization is having 100,000 employees So many years of existence in the industry There are lot of opportunities for career growth in this Organization, Are there any questions you would like to ask us? Ask one or two questions if you want a clarification on any topic during interview Example: Can you please tell me the project details Working location and Shift timings May I know the storage environment in this project? What will be the scope of work of mine in this project How is the career growth in your organization, etc.,