INTERNATIONAL UNIVERSITY COLLEGE OF TECHNOLOGY TWINTECH

A STUDY ON THE QUALITY INSTRUCTION CASE STUDY IN TWINTECH INTERNATIONAL UNIVERSITY OF TECHNOLOGY SRI DAMANSARA

SIM CHIN

Thesis submitted in partial fulfillment of the requirements for the degree of BBA (Hons) Faculty of Business and Finance October 2012

SUPERVISORS DECLATATION

I/We confess has read this work of art and from my suggestion, this work of art is following the standard from scope and quality which is for awarding BBA (Hons) Faculty Business and Finance.

Signature

: NURLIZA HASLIN BT MUSLIM

Name of Supervisor : Date :

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STUDENTS DECLARATION OF WORK

I confess this work of art is my own job and this work is not being submitted for any academic award. All rights are research. No part of this research may be reproduced or reprinted in any form of by any means of electronic, mechanical, photocopying, and recording or otherwise, without the permission from the author and Faculty of Business and Finance, International University College of Technology Twintech (IUCTT)

Signature Authors name Date

: : : SIM CHIN

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ABSTRACT

This study is focus in teaching instruction and strategies to enhance reading performance and comprehension in International University College of Technology Twintech. The research is to identify the measure to improve quality instruction that is differentiated and specific to students needs. Alternating time periods for special student activities is to involve managing multiple events happening in the classroom simultaneously and creating a student learning environment. Quality instruction and practice occur in various institutions to enhance instructional effectiveness and increase students achievement. Classroom management is orderly and efficient. Classroom furniture is arranged to include work areas. One area is for group discussion led by the lecturers to provide a quality instruction to the students. The lecturer does simply communicate a performance expectation to the students. Another is by using data to inform practice this step involves using data to provide the initially strong evidence assessment data, work samples, student observations and identify specific instructional strength and areas for improvement. However, improving instruction comes after managing the classroom and student behaviors. Once classroom routines are operating efficiently, lecturers can focus and teach differently using group lessons and assignment some basic procedure to evaluate the students performances. Providing high quality instruction and practice improving the quality and quantity of instruction provided in whole class or small group instruction is the purpose of differentiating instruction. However, improving instruction comes after managing the classroom and student behaviors and operating efficiently.

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ACKNOWLEDGEMENT

It has been an extremely long process to complete my thesis. I spent almost half year on and off on this thesis. When it comes to the end, the precious bitters and sufferings suddenly trade for the fruitful achievement. I never think I am able to finish this arduous task until now. It is the power from my family, friends, classmates and supervisor to help me get through all of this. First and foremost, I want to thanks to all individuals that helped me with their support, suggestion s, ideas and guidelines when doing this research. My highest gratitude to my supervisor, Madam NURLIZA HASLIN BT MUSLIM, thanks for her invaluable assistance, comments and advice throughout the process of completing this thesis. Special thanks to my other lecturers for this research, for contributing some brilliant ideas and advice in my topic. I would like to thanks for my friends and classmates who share with me the tips for the thesis and their great psychological support. My family plays an important role for me. They have supported me along the way in terms of financial, positive advice and moral values. It has been a great experience and memories to have a chance studying in IUCTT and have the opportunity to know so many friends. Lastly to my entire respondents those are involved in giving me the important information such as all the students that have been filled up the questionnaire and all the students in IUCTT who are main respondents of this study, thanks you for kindly giving me the support during the survey process. Without all of you, this thesis cannot be done successfully.

TABLE OF CONTENTS

CHAPTER

CONTENT

PAGE i

SUPERVISORS DECLARATION STUDENTS DECLARATION OF WORK ABSTRACT ACKNOWLEDGEMENTS

ii iii iv v

CHAPTER 1 INTRODUCTION

1.1Background of Study 1.2 Statement of Problem 1.3 Purposes of the Study 1.4 Objective of the Study 1.5 Research Question 1.6 Significance of Study 1.7 Scope of Study

15 6 7 7 7 8 8

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1.7.1 Respondent 1.7.2 Location 1.7.3 Subject 1.8 Limitation of the Study 1.8.1 Location 1.8.2 Sample Size 1.8.3 Research Question 1.9 Definition of Terms 1.9.1Conceptual Terms

8 9 9 9 9 10 10 11 11

CHAPTER 2 LITERATURE REVIEW

12

2.1 Introduction 2.2 History of Twintech 2.3 Customer Satisfaction 2.4 Research in Improving of Quality Instruction in Twintech 2.5 Theoretical Framework 2.6 Summary

12 12 14 14 18 18 22 23 25 25

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CHAPTER 3 RESEARCH METHODOLOGY

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3.1 Introduction 3.2 Research Design 3.3 Sampling Design 3.3.1 Population 3.3.2 Sampling 3.4 Process of Data Collection 3.4.1 Primary Data 3.5 Research Instruments 3.5.1 Close Ended Question of Questionnaire 3.6 Types of Analysis 3.7 Conclusion

26 26 27 27 27 27 28 28 29 29 30 30 31 32

CHAPTER 4 DATA ANALYSIS

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4.1 Introduction 4.2 Finding Analysis 4.2.1 Respondents Demographic 4.2.1.1 Age
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33 34 35 35 - 36

4.2.1.2 Gender 4.2.1.3 Marital Status 4.2.1.4 Race 4.2.1.5 Course 4.2.1.6 Semester 4.2.2 Student Perception on Present Quality Instruction (SECTION B) 4.2.3 Problem of Quality Instruction (SECTION C) 4.2.4 How to Improve the Quality Instruction in Future (SECTION D) 4.3 Finding 4.4 Conclusion

37 38 39 40 41 42 43 44 45 46 47 49 50 51 52 55 55 55

CHAPTER 5 CONCLUSION AND RECOMMEDATION

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5.1 Introduction 5.2 Discussion of Finding 5.2.1 What is the perception of quality of instruction among students In Twintech? 5.2.2 What are the problems of quality instruction International University in Twintech?

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56 57

57 58

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5.2.3 What is the perception of students on how to improve Quality instruction in Twintech? 5.4 Recommendation 59 59 59 60

APPENDIX

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Appendix A Survey Questionnaire

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REFERENCE

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Reference

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