Topic Areas

Please see below the list of topics that will be covered within this certification and the courses that cover them: SAP CRM master data> 12% Describe Business partners, organizational management and product master

TCRM10 or CR100 SAP CRM basic functions> 12% Describe CRM Billing, partner processing, actions and pricing fundamentals

TCRM20 or CR580 SAP CRM interaction channels> 12% Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center

TCRM10 or SAPCRM SAP CRM technology and integration> 12% Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals

TCRM10

TCRM20 or SAPCRM CR100 CRM user interface> 12% Describe CRM user interface

TCRM20 or CR580 SAP CRM transactional processing8% - 12% Describe Activity management and transactional processing

TCRM20 or CR100 SAP CRM business scenarios8% - 12% Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics

TCRM10 or SAPCRM CRM Middleware8% - 12% Describe CRM Middleware, Data Exchange with R/3 Backend

TCRM20 or CR500

General Information
Exam Preparation Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference. Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.