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Hannspree Product Series Warranty and Service Manual

For Australian resident: Phone: 1-300-HANNSPREE (1-300-426677) For New Zealand resident Phone: 0-800-HANNSPREE (0-800-426677)

MAE-001033

Product Registration Card

Important! The sooner you register the sooner you can become eligible for updates. If you prefer, you may register by visiting us online at: http://auservice.hannspree.net for Australian resident http://nzservice.hannspree.net for New Zealand resident
Mr. Mrs. Ms. Miss Last Name First Name Address

Email Address Telephone Number Purchase Date

M M D D Y Y

)-

Please refer to the next page for assistance in locating your product and serial numbers. Product Number Serial Number

Providing the following information is optional and not necessary for registration, but by collecting this information it will help Hannspree better serve you.

Where did you hear about Hannspree? What influenced you to choose this

Advertisement Friend Design Brand Image Yourself Living Room Office 1-2 Under 25 46 - 55

Website Window Shopping Other _____________________ Impulse Recommendation Other _____________________ Gift Business Use

model?

Who did you purchase this product for? In what room is this product used? How many televisions do you own? What is your age?

Bedroom Kitchen Other _____________________ 3-4 26 - 35 Over 56 5 or more 36 - 45

HANNSPREE,INC.
Customer Service Center
_______________________ _______________________

Seal Here
no Affix Stamp Here

PRODUCT PURCHASE INFORMATION

Product Information

Barcode
Please place the serial number sticker here.

Serial Number

Purchase Location Information Name of Store :_______________________________________ Address :____________________________________________ ____________________________________________________ ____________________________________________________ Product Purchase Date
M M D D Y Y

Thank you for purchasing a Hannspree product. Your selection proves that you recognize and enjoy superior quality products that reflect your style. Your new purchase will bring you many trouble free years of enjoyment and a unique design that can only be expected from Hannspree. Please enjoy your new purchase and keep this manual for your reference. This Hannspree Warranty and Service Manual includes: Product purchase information Warranty service information Frequently Asked Questions Service contact information Warranty Service Registration Card Registration is an important part of your Hannspree experience. It allows us to inform you of important information or updates regarding your product. The information you provide will be used for our records only and will not be distributed to other agencies. To register this or any Hannspree product please complete the warranty service registration card found in this manual and return it by mail. You may also register online by visiting http://auservice.hannspree.net http://nzservice.hannspree.net for Australian resident for New Zealand resident

or call our Customer Service Hotline at 1-300-HANNSPREE (1-300-426677) for Australian resident 0-800-HANNSPREE (0-800-426677) for New Zealand resident Complete satisfaction with your experience is our goal at Hannspree. We strive to pursue the highest quality of products and service as part of the commitment to our customers. Again, thank you for choosing Hannspree.

LIMITED WARRANTY
LIMITED WARRANTY COVERAGE HANNSPREE, INC. , (the "Warrantor") warrants to the original owner of the Hannspree product that it will repair or replace, the defective product or parts thereof due to defects in materials and workmanship ( other than those parts excluded below ) for a period of two year on - site pickup and delivery warranty for 23" TV and below, and three (3) year on site repair warranty for 26" TV and above from the date of the original purchase of the product as follows: During the period of this limited warranty, both labor, and parts (other than those excluded below) will be covered. The decision to repair or replace a product or component during the warranty period will be made solely by the Warrantor. The warranty period starts from the date of the original purchase. The original of the purchase receipt or other proof of purchase must be provided to claim the warranty services. Customer will be charged a service fee for the services rendered if such documentation is not available. Any replaced or repaired product or component is covered by this limited warranty for a period of thirty (30) days from shipment, or through the end of the original warranty period, whichever is longer. All parts replaced within the warranty period belong to the Warrantor. This limited warranty ONLY COVERS failures due to defects in materials or workmanship. The Warrantor will provide services during normal business hours and under reasonably safe conditions and circumstances only. For services at outlying islands, a traveling fee will be levied and, if workshop service is needed, the customer is responsible for the transportation of the product to and from the Warrantors Customer Service Center. All the rights under this limited warranty is not transferable. This limited warranty is exclusively applicable in Australia or New Zealand. EXCLUSIONS AND LIMITATIONS Accessories are covered for thirty (30) days from the date of the original purchase of the product. Accessories include cables, power adapters, and the remote control. This limited warranty DOES NOT COVER consumables, such as batteries. All other parts are covered by this warranty. This limited warranty DOES NOT COVER normal wear and tear or cosmetic damage; failures caused by products not supplied by the Warrantor; failures that result from accidents, misuse, abuse, neglect, mishandling, alteration, faulty or improper installation,

operation and maintenance, or use in violation of instructions furnished by the manufacturer, setup adjustments, power surges, modification, or commercial use, rental use of the product, service by anyone other than the Warrantor; or damage that is attributable to acts of God, such as flood, storm or lightning. The above warranties do not extend to units of which the serial numbers have been removed, altered, defaced, or rendered illegible.
NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL EXTEND BEYOND THE WARRANTY PERIOD. TO THE UTMOST EXTENT PERMITTED BY THE APPLICABLE LAWS, HANNSPREE INC. IS NOT RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF DATA RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCT.

HOW TO OBTAIN SERVICE Should the need for services arise, please contact Hannspree Customer Service Hotline at 1-300-HANNSPREE (1-300-426677) for Australian resident 0-800-HANNSPREE (0-800-426677) for New Zealand resident 1. Our Customer Service Center will provide you with instructions on the product return and repair process. Services covered by the warranty as described in the Limited Warranty Coverage will be provided at no cost to the customer. Other services as defined in this manual will be performed at the customers expense.
IT IS RECOMMENDED THAT YOU KEEP YOUR ORIGINAL BOX AND PACKAGING MATERIALS FOR CONVENIENCE IN THE UNLIKELY EVENT YOU REQUIRE SERVICES.

INTERNATIONAL CUSTOMERS Customers who take the product outside of country of purchase, i.e. Australia or New Zealand, are covered by this limited warranty but are responsible for paying all freight and charges incurred in shipping, importing and exporting the product to and from the Warrantors Customer Service Center, including all customs duties, value added taxes, and other associated taxes and charges.

FREQUENTLY ASKED QUESTIONS Warranty Related

Q: What is the warranty period of a Hannspree product? A: The Warrantor provides a two (2) year on - site pickup and delivery warranty for 23" TV and below, and three (3) year on - site repair warranty for 26" TV and above from the original date on which the product is purchased. The customer is required to provide the valid original purchase receipt to obtain warranty services. Q: My Hannspree product may need repair. What should I do? A: Please contact our Customer Service Center to confirm whether or not your Hannspree product requires services, and whether you are within the warranty period outlined in this manual. Should your Hannspree product need services, please contact Hannspree Customer Service Hotline at 1-300-HANNSPREE (1-300-426677) for Australian resident 0-800-HANNSPREE (0-800-426677) for New Zealand resident

Maintenance
Q: How do I clean the screen? A: Disconnect the power before cleaning. Wipe the screen with a dry clean, soft, lint-free cloth to remove dust and fingerprints. You must NEVER use ammonia or alcohol based cleaners as they may damage the screen. Q: How do I clean the cabinet? A: Disconnect the power before cleaning. Wipe the outer shell with a clean, soft, lint-free cloth (apply a small amount of non-ammonia, non-alcohol based glass cleaner if necessary). To avoid damage to the coating, NEVER use alcohol, methanol, gasoline, or oil products on the outer shell. Q: How do I clean the plush outer covering? A: Disconnect the power before cleaning. To remove loosely attached dust, lightly pat the plush outer covering. NEVER pull or twist the plush cover to avoid causing damage. NEVER attempt to wash or dry clean the plush covering as it may cause un-recoverable damage to your TV set. For further information, please contact your Hannspree Customer Service Center. Q: How do I maintain the leather outer covering? A: Keep your product dry and protect it from direct sources of heat, steam, or sunlight. NEVER rub or apply excessive pressure on the leather outer skin with hard, sharp, or abrasive objects to avoid any possible scratches. If cleaning is necessary, disconnect the power before cleaning. Wipe the leather outer covering with a clean, soft cloth. NEVER use soap or solvent based cleaners as they might cause un-recoverable damages. For further information, please contact your Hannspree Customer Service Center.

Post-Sales Service
Q: How do I contact Hannspree Customer Service? A: You can reach Hannspree Customer Service via: Service hotline: 1-300-HANNSPREE (1-300-426677) for Australian resident 0-800-HANNSPREE (0-800-426677) for New Zealand resident Web site: http://auservice.hannspree.net http://nzservice.hannspree.net for Australian resident for New Zealand resident

Q: My product was damaged during installation. What can I do? A: The limited warranty does not cover damages to the product from faulty or improper installation or mishandling. However, please contact our Customer Service Center. Our Customer Service Agents will be very happy to help you in determining whether the required repairs are covered by the limited warranty and in obtaining the necessary repairs. Q: My product may need repairs. Where can I take it? A: Please contact our Customer Service Center. Our Customer Service Agents will help you conduct simple troubleshooting and fix minor problems. If your product needs repair, we will arrange service for you. If the repair is not covered under warranty, we will explain the repair process and costs in advance before the repair. Q: How long will it take to repair? How do I check the repair status of my Hannspree product? A: In most cases it will take between five to ten business days starting from the date we receive your product. To minimize the inconvenience during the repair, our Customer Service Agents will keep you informed of the repair status. You may also contact our Customer Service Center or make an inquiry on our Web site at any stage of the process.

Troubleshooting
Q: Nothing happens when I attempt to turn the television on. What should I do? A: Ensure the power cord is inserted securely in the televisions power socket. If you are powering from the remote please ensure that the batteries in the remote control are properly charged. Q: There is no image on screen after the power is turned on. What should I do? A: Check if the source cables are properly connected. Refer to Getting Started section of your television users manual for how to connect a device to your television. Q: There is an image on the screen but no sound after the power is turned on. What should I do? A: Ensure that you have not accidentally pressed the mute button and that the volume is at a sufficient level. Make sure the audio cable is connected securely. Q: The picture quality is poor and there is ghosting or static. What should I do? A: Make sure the cable is tightly secured at both the wall outlet and the unit to prevent picture noise caused by a weak signal. Picture noise may also result from external interference (e.g. passing motor vehicles, high frequency machines, fluorescent lighting, hair dryers, etc.). You may need to move the location of your signal cable or antenna away from possible sources of interference. Q: The picture is blurry, too bright (or dark), the images are overlapping or volume is unbalanced. What should I do? A: Using the remote control or the front panel to access the On-Screen Display (OSD) menu system, enter the MAIN MENU and adjust the appropriate settings. Q: The remote control does not function properly. What should I do? A: Ensure that the batteries in the remote control are new, installed correctly, and replace as needed. Should you have any further problems after conducting the above troubleshooting, please contact our Customer Service Agents.

SERVICE CONTACT INFORMATION

Should you have any questions or difficulties in using the product, please contact us using your choice of methods below. We will be pleased to help you. 1. Hannspree Customer Service Hotline: 1-300-HANNSPREE (1-300-426677) for Australian resident 0-800-HANNSPREE (0-800-426677) for New Zealand resident 2. Web site: http://auservice.hannspree.net http://nzservice.hannspree.net for Australian resident for New Zealand resident

You can find your serial number and product number on a tag similar to the picture below. The tag is located either on the rear or the underside of your TV.

N10713

MAB-XXXXXX

XXXXXXXXXXXXXXXX XXXX-XXXX-XXX(X)

Product Number Eleven or Twelve Digit Number

Product Serial Number Sixteen Digit Number