Documente Academic
Documente Profesional
Documente Cultură
Change Management
Business Architecture
Knowledge Management
Customer Experience
This interactive forum brings together experts and business practitioners from a range of industries allowing you to gain knowledge and learn from crossindustry perspectives!
BT Financial Group Social Media Navigator Imre Hegedus Consulting BPM Link
Post-Forum workshops:
Wednesday, 20 November 2013
Workshop A: Information: The missing ingredient to BPM success? Facilitated by: Matthew De George, Principal Consultant, SMS Management & Technology Workshop B: How to improve customer satisfaction and reduce costs Facilitated by: Johan Nelis, Practice Manager - Business Improvement & Service Management, Business System
Supported By:
w w w. b p m a s i a p a c i f i c . c o m
With the emergence of web 2.0, cloud, mobile, social media and new technologies organisational structures in the specilised sectors are evolving and becoming more and more complex but there is also an ever growing need to minimise costs and increase business efficiency. Many organisations are continually striving for to improve their business processes, enhance value creating activities and enable a platform for innovation and creativity. Many practitioners in this area are grappling with implementing a successful business process management strategy that aligns with business goals and vision. They also face several barriers to achieve Business Process Management (BPM) success due to siloed thinking, socio-political factors and unsupportive organisational culture.
9.15
10.00 Aligning business architecture with the overall business vision Embedding BPM in the businesss strategic plan Understanding the enterprise architecture needs Devising business process strategies that support business objectives Samantha Fyfe, Director Program Management Office & Reengineering Centre of Excellence, Australian Bureau of Statistics Fiona Ryan, Director of Program Management Centre of Excellence, Australian Bureau of Statistics
10.45 Morning refreshments and networking - tweet #yousability 11.00 Using Social Media, Change Management and Content Management to enable effective BPM Enabling employees to initiate effective business process changes Encouraging collaboration and communication across geographic or structural silos The challenge of effective content and communications to facilitate BPM success Creating the best environment for BPM through effective key sponsorship, social business and change management strategies 11.45 Business function modelling at BlueScope Steel: Case Study Linking process modelling into a broader organisation framework Applying a business function model Benefits of classifying processes and indentifying duplication Learnings from initiatives Jobi Petty, Lead Business and Information Architect, BlueScope Steel Limited Michelle Lambert, Director, Social Media Navigator
3.45
12.30 Networking lunch (let us know if you have any special dietary requirements 2 weeks
prior to forum)
4.30
1.15
Understanding productivity levers in a service environment Seeing the bigger picture through Systems Thinking Using BPM with Lean Six Sigma to assess, deliver and monitor improved productivity Why sustaining improvements is harder than it seems
5.00
Registration: 8.30 am Workshop starts: 9.00 am Workshop ends: 12.00 pm Facilitated by: Matthew De George, Principal Consultant, SMS Management & Technology About the workshop: Business performance improvement happens one decision at a time. Around each decision is a nexus of information which links the decision to your organisation's strategy, financial performance, and to customer value. When BPM initiatives aren't aligned to the way modern organisations govern and optimise information, they are limited in their effectiveness. Attend this workshop to understand how aligning your BPM initiatives with your information management agenda can dramatically improve process performance and decision-making across your organisation. Attendees will learn how to: Identify the information assets critical to your organisation Develop strategies to enhance your BPM initiative through improved information management Structure programs which integrate information with BPM Manage real-time customer experiences Create rich digital channels Drive productivity improvements About the workshop leader:
Matthew specialises in information-enabled business transformation - where there is a direct correlation between the optimisation of information and the optimisation of business performance. He has worked with high-profile clients in the banking, aviation, fast-moving consumer goods, and electricity industries, as well as with government organisations
Registration: 12.30 pm Workshop starts: 1.00 pm Workshop ends: 4.00 pm Facilitated by: Johan Nelis, Practice Manager - Business Improvement & Service Management, Business System Consultant, Oakton About the workshop: Most organisations feel that they need to choose between either good customer satisfaction or reduction of cost. However, by focussing on reduction of errors, streamlining processes and focus on value-add activities both objectives can be achieved. In this interactive workshop we will demonstrate how to improve customer satisfaction and reduce costs in your organisation on basis of best practice, case studies and pragmatic tools, such as voice of customer, customer journey and Kano-modelling. During the course of the workshop you will compile an action plan that you can use in your organisation, you will be able to discuss your specific challenges and ask specific questions About the workshop leader:
Johan Nelis is a renowned BPM expert and author of 2 BPM Bestsellers: - Business Process Management Practical Guidelines for Successful Implementations - Management by Process a Roadmap to Sustainable BPM He has successfully assisted companies in executing their strategy and achieving significant and sustainable benefits. He is passionate about sharing BPM knowledge through his worldwide lectures and interactive trainings sessions as well as the BPM Australia group on LinkedIn and various BPM forums. Johan started his career as a United Nations Advisor and works currently as a Practice Manager at Oakton focussed on BPM, Customer Experience and Service Management.
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