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Standard Program
Requirements Booklet
January 2010
Page ii
Revised January 2010
TABLE OF CONTENTS
Introduction ............................................................................................... 1-1
Disneys Code of Conduct for Manufacturers ........................................................ 2-1
Licensee & Vendor Responsibilities.................................................................... 3-1
Sourcing Restrictions..................................................................................... 4-1
Facility Authorization .................................................................................... 5-1
On-Going Requirements ................................................................................. 6-1
Monitoring Facilities ..................................................................................... 7-1
Loss of Production Authorization ...................................................................... 8-1
Frequently Asked Questions ............................................................................ 9-1
Appendix ................................................................................................. 10-1
Facility and Merchandise Authorization (FAMA) Application ............................ 10-2
Country and Territory Groupings ............................................................ 10-4
Acceptable Social Compliance Monitors .................................................... 10-6
Code of Conduct Assessment Notification.................................................. 10-9
Corrective Action Plan Letter (CAP Letter) ............................................... 10-10
ICTI CARE Foundation Authorization Form ................................................ 10-11
Sample Social Compliance Audit Checklist ................................................ 10-12
Corrective Action Plan Acknowledgement Report (CAPAR) ............................ 10-16
Facility Termination Letter .................................................................. 10-18
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1 Introduction
Welcome to Disney. As a Disney licensee or vendor you are joining a network of
Disney business associates around the world. This guide is intended to help you
understand our International Labor Standards (ILS) program and requirements.
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Disneys International Labor Standards Program
The Walt Disney Company is committed to the promotion and maintenance of responsible
labor practices in Disneys licensing and direct sourcing operations throughout the world.
The International Labor Standards (ILS) program is part of Disneys Corporate Responsibility
effort and is designed to evaluate and establish criteria for the working conditions affecting
people who make Disney-branded products around the world. Disneys Code of Conduct for
Manufacturers (Code) provides guidelines and principles for the production of Disney-
branded goods (see the section Disneys Code of Conduct for Manufacturers).
As a licensee or vendor, you are responsible for upholding the Disney Code of Conduct
in the facilities you select to make Disney-branded products.
For more information about
Disneys International Labor Standards program,
visit www.DisneyLaborStandards.com and read
Disneys Corporate Responsibility report
at www.disney.com/crreport
About This Guide
This guide provides information on Disneys Code, licensee and vendor responsibilities and
facility approval requirements. It also provides samples of some documents you may send to
or receive from Disney.
The information contained in this guide is applicable to all contractual participants in
Disneys ILS program licensees (including our retailer licensees), vendors, factories and
subcontractors.
Licensees and vendors can use this guide to help establish a facility relationship for the first
time, keep facility records up to date, and as a reference for ongoing program requirements
and documents.
If you have any questions about the information contained in this guide, please contact your
designated Disney ILS representative.
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Terminology
Frequently used terms are defined here. In some cases, several words may be used
interchangeably throughout this document.
Audit: The following terms are used interchangeably to refer to the process by which an on-
site visit is made to a facility to assess compliance with Disneys or an equivalent Code of
Conduct: social compliance assessment, qualified social compliance audit, assessment or
audit.
Disney-branded products: The following terms are used to refer to merchandise and/or
packaged food items bearing brands, characters or other intellectual property owned, co-
owned or licensed by Disney: Disney-branded products, Disney merchandise, Disney-branded
merchandise, Disney goods.
Facility: The term facility is used to refer to the physical location where Disney-branded
products are made, assembled, packaged, labeled or otherwise processed, as well as factory
worker dormitories, cafeterias and other ancillary facilities, but not office buildings. For
the purposes of this document, the terms facility, factory and manufacturer are used
interchangeably. See the section Facility Authorization for additional information.
Licensee: We use the term "licensee" when we refer to a business that obtains the right (a
license) to produce and sell Disney-branded products. This definition includes retailer
licensees (direct-to-retail relationships).
Monitor: The following terms are used interchangeably to refer to the individuals or
organizations that conduct on-site facility audits: auditor, assessor, monitor, audit firm and
social compliance monitoring organization.
Vendor: We use the term "vendor" to refer to a supplier from which we obtain Disney-
branded products directly (for example, the supplier of products we purchase for resale at
our theme parks).
2 Disneys Code of Conduct
for Manufacturers
Established in 1996, the Disney Code of Conduct for Manufacturers sets forth
our requirements for manufacturers of Disney-branded products. The Code is
available in more than 50 languages at www.DisneyLaborStandards.com.
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Disneys Code of Conduct for Manufacturers
Disneys Code sets forth our requirements for manufacturers of Disney-branded merchandise
with respect to labor standards and working conditions in the following areas:
Child Labor
Involuntary Labor
Coercion and Harassment
Nondiscrimination
Association
Health and Safety
Compensation
Protection of the Environment
Other Laws
Subcontracting
Monitoring and Compliance
Publication
The principles embodied in our Code are consistent with core conventions of the
International Labour Organization (ILO), as well as various third party initiatives and
corporate codes of conduct pertaining to supply chain labor standards.
Disney-branded products are sourced and manufactured by organizations and people in many
countries, speaking many different languages. Those involved in licensing and sourcing, or
working in facilities, must be able to access and understand our Code so that they are aware
of their rights and responsibilities in making Disney-branded products. For this reason, our
Code is translated into more than 50 languages and distributed to tens of thousands of
licensees, vendors, facilities and individual workers. Available languages include:
Afraikaans
Albanian
Arabic
Bengali
Bulgarian
Chinese (Simplified)
Chinese (Traditional)
Croatian
Czech
Danish
Dutch
English
Finnish
Flemish
French
German
Greek
Haitian-Creole
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Kannada
Khmer (Cambodian)
Korean
Latvian
Lithuanian
Malay
Maltese
Marathi
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Sinhalese
Siswati
Slovak
Slovene
Spanish
Swahili
Swedish
Tagalog
Tamil
Thai
Turkish
Turkmen
Ukrainian
Urdu
Uzbek
Vietnamese
Zulu
Translations of the Disney Code are available at:
www.DisneyLaborStandards.com
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Date
XYZ Licensee/Vendor
[address]
Dear Licensee/Vendor,
In accordance with the provisions of your licensing agreement to develop, manufacture and distribute Disney-
branded products, we have recently conducted a Manufacturers Code of Conduct compliance assessment of the
following manufacturing facility:
ABC Facility (Disney ILS#)
Facility street address, city, country
The assessment was conducted on [Date].
During the course of the assessment, our auditors documented certain violations of the Code of Conduct. At the
completion of the audit, we discussed the violations with the facility's management, if appropriate. Unfortunately,
management has failed to rectify the violations or to present a satisfactory plan for doing so in the future.
Therefore, we are terminating your authorization to continue the manufacture of Disney-branded products
at this facility, with immediate effect. We therefore require that you cease using this manufacturing facility to
produce Disney-branded products and destroy or ship any remaining inventory within the next 30 days, or as may
be required by law. If you have already notified us that you are no longer using this facility, this letter will serve as
your notice that the facility can no longer be used to produce Disney-branded products.
Sincerely,
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