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The 2 activities in this download are free to use in training at a single corporate site.
The materials that appear in this book, other than those quoted from prior sources, may be reproduced for educational/training activities. There is no requirement to obtain special permission for such uses. We do, however, ask that the following statement appear on all reproductions. Reproduced from 50 Communications Activities, Icebreakers, and Exercises by Peter R. Garber. Amherst, MA, HRD Press, 2008. This permission statement is limited to reproduction of materials for educational or training events. Systematic or large-scale reproduction or distributionor inclusion of items in publications for salemay be carried out only with prior written permission from the publisher.
Published by:
HRD Press, Inc. 22 Amherst Road Amherst, MA 01002 1-800-822-2801 413-253-3488 413-253-3490 (fax) www.hrdpress.com
ISBN 978-1-59996-155-2
Editorial Services: Sally M. Farnham Production Services: Jean S. Miller Cover Design: Eileen Klockars
The 2 activities in this download are free to use in training at a single corporate site.
Contents
Preface ................................................................... Part I. Communications Principles
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Communications Is an Art............................................ Communicating Time ................................................. Communications Is the Key.......................................... I Know You Believe You Understand ............................... Communications Model............................................... Listening Dilemma .................................................... Interactive Listening Tips............................................ Listening Bad Habits .................................................. Listening Questionnaire .............................................. Seven Levels of Listening ............................................ Silent Messages ........................................................ The Three Levels of Communications ............................. Nonverbal Listening Test ............................................ The Laws of Remembering .......................................... The Laws of Forgetting............................................... Meaning of Words ..................................................... Communications Circles.............................................. Attention Spans ....................................................... Meaning of Listening.................................................. 3 7 11 15 19 23 27 31 35 41 45 47 55 59 65 69 73 79 83
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The 2 activities in this download are free to use in training at a single corporate site.
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The 2 activities in this download are free to use in training at a single corporate site.
Preface
Communications plays such a big part in our lives today. It is hard to think of a single activity that we engage in that doesnt involve communications in some way. In our busy world, we sometimes forget just how important communications are to our success, relationships, and, ultimately, happiness in life. But, indeed, communications does play a major role in achieving all of our goals. These 50 communications activities, icebreakers, and exercises are designed to help participants become more aware and prepared to deal effectively with the many types of communications challenges they face every day. Each activity is designed to help participants better understand some facet of communications and gain expertise in that communications skill or competency. These activities will make participants think about communications in new and different ways than they ever did before. They will also find these exercises not only useful but memorable as well. I hope you enjoy learning and presenting these communications exercises as much as I have over the past three decades of using them to help people become better communicators. Each is time tested and ageless. Have fun presenting these activities along with those you present them to for many years to come.
Peter R. Garber
The 2 activities in this download are free to use in training at a single corporate site.
Resources Presentation
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The 2 activities in this download are free to use in training at a single corporate site.
5) 7% 6) Less voice inflections and emotion in voice; makes understanding what the person is saying harder to understand 7) The ability of a speaker to use inflections and pitch 8) He or she is ready to listen to you attentively. 9) The person may not be in agreement. 10) Debrief True
Discuss differences participants may have had with these recommended correct answers. Explain that with nonverbal communications there may be many different interpretations of what is really meant. Medium to high Present the test as a group exercise.
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The 2 activities in this download are free to use in training at a single corporate site.
Handout 13-A
2. Give three examples of positive nonverbal communications: 1) 2) 3) 3. Give three examples of negative nonverbal communications: 1) 2) 3) 4. Rank order from most influential to least the following forms of nonverbal communications as the best indications of what a person may actually be communicating to you: _______ Body posturing _______ Position of arms and hands _______ Eye contact 5. How much of the meaning of a spoken statement comes from the actual words spoken? (check one) a) 75% b) 7% c) 20%
Reproducedfrom50CommunicationsActivities,Icebreakers,andExercises byPeterR.Garber.Amherst,MA,HRDPress,2008
The 2 activities in this download are free to use in training at a single corporate site.
7. Vocal variety means which of the following? (check one) a) Traveling comedy shows of the 1920s b) The ability of a speaker to use inflections and pitch c) The ability of the speaker to use breathing techniques and do impersonations 8. During a meeting between you and a coworker, he or she moves a chair from behind the desk and asks you to sit down to discuss something. You could interpret this nonverbal communication to mean: (check one) a) He or she is trying to conclude this meeting quickly. b) He or she is distracted. c) He or she is ready to listen to you attentively. 9. When a person crosses his or her arms during a conversation, this is an indication that: (check one) a) The person may not be in agreement. b) The person is totally supportive of the other persons views and opinions. 10. Nonverbal communication skills are important to be a good communicator. (check one) a) True b) False
Reproducedfrom50CommunicationsActivities,Icebreakers,andExercises byPeterR.Garber.Amherst,MA,HRDPress,2008
The 2 activities in this download are free to use in training at a single corporate site.
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The 2 activities in this download are free to use in training at a single corporate site.
impact. For example, consider the most famous line from the Rocky movies that began in the 1970s. Ask participants what famous line comes to mind. They will very likely tell you it was Sylvester Stallone playing the role of beaten-up Rocky Balboa, standing in the middle of the boxing ring after losing the Heavyweight Boxing Championship and screaming the name of his girlfriend: ADRIAN! 6. Finally explain that we remember what we have a use for. A good example is your password for your computer. A password is typically a random word and/or group of numbers that would have little or no meaning otherwise. But you remember this letter/number combination because you have to use it every day. Your social security number is another good example of something you remember because you have used it all your life. But what about drivers license numbers? Most people dont remember their drivers license number because they dont have to use it frequently. The same is true for automobile license plates. Ask participants how many know these two things. Then ask them how many know their social security numbers. Expect to find out that few, if any, participants know their drivers license numbers or license plate (except for vanity plates), but just about everyone knows their social security number. This is because this is a number that you have a regular use for in your life, proving this last principle. Debrief Conclude the activity by suggesting that using these four Laws of Remembering can help participants become better at remembering important information. Participants can help others become better at remembering as well, using these principles when communicating with them.
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The 2 activities in this download are free to use in training at a single corporate site.
Laws of Remembering
Low to medium Ask participants for examples of each of these four Laws of Remembering from their own experience after presenting these principles using Handout 14-A.
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The 2 activities in this download are free to use in training at a single corporate site.
The 2 activities in this download are free to use in training at a single corporate site.
Handout 14-A
Reproducedfrom50CommunicationsActivities,Icebreakers,andExercises byPeterR.Garber.Amherst,MA,HRDPress,2008
The 2 activities in this download are free to use in training at a single corporate site.
The 2 activities in this download are free to use in training at a single corporate site.