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Adapted from the article published in Journal of Marketing dated August 20, 2006
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Summary of the Article
Toyota has a large market share in the United States and Africa and is the market
Asian countries. Toyota has factories all over the world, manufacturing or assembling
vehicles for local markets. The company invests a great amount of research into
customer service. Consumer ratings firm has named Toyota the most reliable
automotive company for twelve consecutive years. The Company was also named the
most reliable vehicle company in its survey of over one million vehicle users and
Toyota customers frequently give their dealerships high ratings for customer’s
service. Toyota's presence in Motor sport can also be a good source for its success.
high quality, well design cars at a lower delivered cost than in any other company in
the world. The competencies that enable Toyota to do this seem to reside primarily in
Another notable key factor for Toyota’s success in the automobile industry is
short-term goals
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3. Use “pull” systems to avoid overproduction
5. Build a culture of stopping to fix problems, to get quality right the first time
6. Standardized tasks are the foundation for continuous improvement and employee
empowerment
8. Use only reliable, thoroughly tested technology that serves your people and
processes
9. Grow leaders who thoroughly understand the work, live the philosophy, and teach
it to others
10. Develop exceptional people and teams who follow your company’s philosophy
11. Respect your extended network of partners and suppliers by challenging them and
improvement
In spite of Toyota’s success in motor vehicles global market, some financial set
backs might be Toyota’s vulnerability. I don’t agree that because Toyota is adept with the
global standardization strategy it tries not to customize its car offering strategy to local
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functions, which tends to raise cost. Toyota is more vulnerable to strong pressures for
cost reduction when the demands for local responsiveness in a certain country are
minimal. This means that local responsiveness implies that Toyota may not be able to
realize the full benefits from economies scale, learning effects, and location economies.
I firmly believe that Toyota should consider that it may not be possible for the
company to serve the global market from a single low cost location, producing globally
standardized car products, and marketing their cars worldwide to attain the cost
reductions associated with their experience effect. The need to customize their product
offering to local conditions usually does not render positive result and oftentimes work
against the implementation of cost reduction strategy in the global context. Consumer
demands for vehicles are different from one country to another. It would mean that car
manufacturer like Toyota must come up with a vehicle that are customized for the local
market.
production facilities of Toyota for each region in the world so that they can serve better
the local demands. Although my recommendation for customization of the local market
may limit the ability of Toyota to realize significant scale economies and location
recommendation will eventually add value to Toyota’s cars which would enable the