Evaluating Public Policy Whose Eyes...Whose Results?

Paul Scriven Former Leader, Sheffield City Council. UK.

9th April 2013 INTAN , Kuala Lumpur , Malaysia

Paul Scriven Councillor Sheffield 2000 -2012 Leader of the Council 2008 -2011 National Advisor To DPM On public services Most Effective local Politician in EU. Winner Council of Year 2010 Advisor to city Of Yiwu ,China Works with the Board of KPMG UK and Carillion PLC Works with Tourism Thailand Works with LAs in Malaysia Works with Councils and Public bodies in UK.

Format for Today

How is policy formed, who is involved and how can it shape a country? Lessons from the UK and other Western Countries How is policy evaluated, who do we involve and how can we know it is effective? How do we know we are accountable .. The role of the private sector! Policy as a partnership Co production in the UK and Malaysia!

Public policy making We define public policy as a choice that government makes in response to a political issue or a public problem.

Public policy making can be characterized as a complex, dynamic, constantly evolving interactive and adaptive system. The process is stakeholder-driven. Actors are engaged in a goal-driven decision-making process and have a great deal of autonomy in the way they organize their work. The process has two dimensions: a political dimension and a production dimension.

Public policy making We define public policy as a choice that government makes in response to a political issue or a public problem.

This choice is based on values and norms. Policies are aimed at bridging the gap between these values and norms and a situation The process of public policy making is a decision-centric and goal-driven process. Decision-centric means that the process is focused on the decisions that must be taken. Goal-driven means that the process must have the desired outcome and that iterations are performed until the outcome has been produced. The final outcome can be a compromise between the targeted result and the imposed constraints.

The strength of policy making is integral to the strength of government as a whole, and that of the country at large. When policies fail, the cost can be significant. The poll tax was estimated to have cost the country over 20bn; the unforeseen additional costs of introducing single farm payments currently stand at 680m. The National Audit Office agrees that poor policy making has significant and widespread impacts, including: poor quality public services; little or no benefit delivered or not sustainable in the long term; sections of society excluded from benefits; users expectations not met; adverse social or environmental consequences; and/or adverse effects on economic competitiveness Finally, policy making incurs direct costs: 19,436 civil servants were employed in policy delivery in 2009, while each government department produces an estimated 171 policy or strategy documents on average each year.

Policy Formation How, Who and Why

UN 8 Principles of Good Policy Making?

Look at 8 principles Of policy making

Your Turn

Say what happens Here in Malaysia

Accountable

Responsive

Transparent

State what works well State what could be improved and how

Participatory

Policy Outcomes

Consensus Oriented

Follow Rule of Law Effective and Efficient

Equitable and Inclusive

Bottle Necks in the new world

The UK Journey
One Parliament Devolved Parliaments Localism and City Deals Smoke Filled Rooms Different levels of Govt. Citizens Panels Digital and Data

Central to Devolution

Professional to Partnership

Civil Servant to Coproduction

Professionals Experts Consultation Central team from start to finish

One size to Personalised

Policy for one problem Regional Variations (RDAs) Individual Budgets

Policy Making Around the World

Local Sandpits Collaboration Hubs USA & UK Crowd Scouring Based on outcomes USA Co Production Singapore, UK, USA, Scandinavia, Europe Design led Policy Europe What Works Centres Europe

The UK and Policy Evaluation

In The UK
KPIs Local Targets Scrutiny League Tables Benchmarking Citizens Targets Peer Review Open Public Data Collaboration Partnership & Joint Budgets Citizen Ownership & Co Production Competition new models Staff Training Public Audit Open Recruitment to NED positions

Look we are good.aren t we?

Process V Outcome

Great Malaysian Police Force

Balanced Score Card

Process Measure Outcome

Time to get ambulance to attend

Weighted score

Number of people arrive with correct medication and first responder treatment Weighted score

Customer Satisfaction

%age of customers happy with service Weighted score

Value for Money Total Score

Budget in Balance ( per capita funding) Weighted score

THIS GIVES A ROUNDED VIEW BUT MUST BE OVER xx TIME!

Your Turn?

Think of a service Work out a balanced score card for it Process Outcomes Public Value for Money

Around the world what is happening

NHS UK Family and Friends Test Trip Advisor Open Data on outcomes Choose a hospital USA 40% Payment on customer Satisfaction

Citizens Targets in UK and Scandinavia

ALL MOVING TO MAJOR CITIZEN INVOLVMENT

The Policy Timeline

Why People First ?

What do you think are the benefits and the risks of involving the public in policy making?

Why Involve the Public in Policy Formulation?

Risks to be Managed when involving the Public!

No Real Culture Change No linked ask to KPIs

Business Planning Cycle no Change Seen as One off not Central Business

Not Genuine Involvement

Balance of must does and asks not Explained

Those who shout loudest

Yes but NO Thanks!

Changing Roles and Responsibilities

People Power and Budgets

Co - Production

What REAL Co- Production Will look Like!

Examples of Co Production

UK Personalised Budgets in Social Care

Contacting and Service Delivery

USA Wild Animal Crowd sourcing Netherlands ADU App.

So what About Malaysia!

Think of a service area What would you do to bring about co-production How would you involve staff, experts and the public What would be the main barriers How would you over come these

Final Questions!

scrivenconsulting@gmail.com