Amanda M.

Jones
amanda.jones.roi@gmail.com
(574) 850-3346 Education:

Bachelor of Arts, Ball State University, Muncie, IN

Major: Sociology Minors: Professional Writing, Telecommunications. May 2013 GPA: 3.74/4.0 Ball States Australia Center Studied abroad, January 2011-April 2011

Related Experience:

Right On Interactive, Indianapolis, IN

Client Success Manager, June 2013-Present Guide clients in email marketing and marketing automation Serve as client advocate, driving best practices and the evolution of the usage of ROI product/platform Manage and oversee the clients experience beginning with implementation through contract renewal Track billable professional hours per client on weekly basis Maintain consistent, continuous communication with clients, supporting and maintaining client satisfaction Create and maintain updated client-facing documentation Daily strategic problem solving and innovative process creation

The Governor Bob Orr Indiana Entrepreneurial Fellowship, Indianapolis, IN

Orr Fellow, November 2012-Present Recruit new fellows Contribute monthly feature articles the Fellowship e-magazine Plan and organize the annual Mark Hill Orr Fellowship Alumni Event Participate in community service projects Attend bi-weekly BLM meetings to gain mentorship and career advice from business leaders in Indianapolis Attend monthly Orr meetings to discuss Fellowship updates and upcoming events

Handbag Heaven, Greenwood, IN

Independent Contract Writer, August 2012-December 2012 Developed a one page resource guide for HandbagHeaven.com, owned by One Click Ventures Researched 25 bloggers and wrote a detailed action plan for building relationships with those contacts Created four posts for the Handbag Heaven blog

Building Better Communities, Muncie, IN

Building Better Communities Fellow for Project Leadership, August 2012-December 2012 Restructured Project Leadership surveys to gather benchmark data for the Indiana Department of Education Collected hard data from restructured surveys for Project Leadership to present to potential financers and IDOE Conducted focus groups with 21st Century Scholars attending Ball State

One Click Ventures, Greenwood, IN

Online Marketing Intern, May 2012-August 2012 Created online content for seven of One Clicks brands Managed social media platforms for four of One Clicks brands two days a week Engaged in daily social outreach with customers and affiliates to increase brand awareness and development Contributed creative ideas at weekly status meetings

Rugby Country Championships, Lismore, Australia

Event Organizer, January 2011-March 2011 Hosted 18 teams at Rugby Championship Tournament with Events Management class

 Arranged venue for over 400 players and their families Created and analyzed service quality surveys

The Ball State Daily News, Ball State University

Staff Writer, August 2009-December 2009 Covered feature articles on a weekly basis Pitched three story ideas at weekly staff meetings Conducted frequent interviews Other Experiences:

Ball State University Wellness and Recreation Center, Muncie, IN

Front Office Manager, December 2011-May 2013 Managed the signup and payment process for wellness and recreation programs Answered telephone inquiries and emails Conducted in-office customer service Managed cash register throughout shift

Toys R Us, Mishawaka, IN

Cashier/Sales Associate, November 2008-January 2012 Assisted customers with in-store inquires at customer service desk and throughout the store Answered customers inquires over the phone at customer service desk Managed cash register of over $2,000 at times Cleaned store before opening and after closing Honors:

Cum Laude Recognition, August 2009-May 2013

Graduated from Ball State University with a cumulative GPA of 3.6-3.79

Above and Beyond Core Value Recipient, July 2012

Exemplified One Clicks Core Value, Embrace Change, throughout the month of July Nominated by fellow One Click team members for the award

College of Science and Humanities Commencement Junior Marshal, May 2012

Awarded the duty of Junior Marshal for 2012 College of Science and Humanities Commencement Ceremony for maintaining the top GPA and a positive attitude in the Sociology Department

Ingelhart News Scholar, August 2009-August 2010

Honorary program for young Ball State journalists