Jacqueline Lee Agnew

P.O. Box 525 jackie.agnew@sympatico.ca Home: 613-628-5971

Eganville, ON. K0J 1T0 Cell: 613-639-5971

May 30, 2009

Careers Executive,
Executive Talent Search Unit,
Executive Programs and Services Branch
Centre for Leadership and Learning, HROntario,
Ministry of Government Services
595 Bay Street., Suite 1203, P.O. Box 14,
Toronto, Ontario M5G 2C2
Job ID: 18709

To Careers Executive:

I am writing to express my interest in the position of Manager, e-Learning Ontario as

mentioned on the OPS website and have enclosed my resume for your consideration.

Review of my credentials will confirm that I have served as a catalyst for developing and
implementing customer service programs and standards, complemented by high-caliber general
management qualifications, and a proven track record in delivering value to client organizations.

For example, I have provided outstanding leadership performance in both start-up and
turnaround efforts, for an underperforming youth centre. I captured $45,000 in Trillium funding after
the previous management had been declined, drove forward positive organizational change and
transformed it into a synergized, integrated youth centre. My achievements in program development
are equally notable, delivering creative and innovative strategies and plans, to ensure the future
success of the youth centre.

Other highlights of my background that may be of interest to you include:

• Strategic-focused leadership style
• Extensive knowledge of the Ontario Public Service and e-Learning program within a
school board setting.
• Proven ability in developing operational standards and implement creative and
innovative strategies and plans.
• Demonstrate strong management and leadership skills
• Excellent relationship management, negotiation and communication skills.
• Excellent research and analytical skills.

With strong communication skills and dynamic presentation/public speaking style, let me also
note that one of my greatest strengths is my ability to build relationships within and outside
an organization.

As described, the position of Manager, e-Learning Ontario, sounds like a perfect match
and I would very much appreciate the chance for a personal interview. Thank you in advance
for your time.

Sincerely,
Jackie Agnew S.S.W./Counsellor
Program Director, B.V.Y.A.C.
Partner Contact Liaison, L.W.V.
 Jacqueline Lee Agnew
P.O. Box 525 jackie.agnew@sympatico.ca Home: 613-628-5971
Eganville, ON. K0J 1T0 Cell: 613-639-5971

 Dedicated program director with management experience in both public and private sector.
Strategic-focused leadership style, excellent communication skills and outstanding relationship
management skills, excellent team recruitment and motivational skills, proven ability in building
strategic linkages with partners/stakeholders. Strong analytical skills and excellent ability to find
creative solutions to complex issues; Extensive knowledge of the Ontario Public Service and e-
Learning program development/delivery and technologies.
 Respected Counsellor and Life Coach; Strong analytical skills and excellent ability to find
creative solutions to complex issues; Proven ability in handling highly sensitive issues with good
judgement, tact, and strong political acuity. Noted achievements in resolving conflict and
managing projects, resources and people;

Areas of Expertise
Strong Management/Leadership Skills Conflict Resolution Strategic Planning

Relationship Management Project Management Research/Analytical

Communication Skills Skills
Outstanding Customer Service Skills Public Speaking/Presentation

Professional Experience

Bonnecher Valley Youth Activity Centre — Eganville, ON 07/08 to Present

Program Director;
As Program Director I am responsible for all youth programming, community education, developing
strategic linkages with community/partners and stakeholders. Recruit and schedule community
volunteers and youth volunteers. Directed the planning and execution of all major fundraising events.
Financial management of $150,000 annual budget. Worked closely with school boards, to ensure e-
Learning criteria for at risk students.
• Transformed a defunct organization by building community awareness, recruiting, motivating and
training a group of 25 volunteers, used tact and strong political acuity to impress local town
council that youth centre was needed in Renfrew County.
• Introduced training programs that built excellent relationships with community organizations and
local school board, and helped build a motivated workforce.
• Built strategic linkages with board of directors and other town councils to provide services to a
geographically dispersed area.

Living Without Violence 01/06 to Present

Eganville, ON
Partner Contact Liason
Manage and coordinate assigned caseload by reviewing probation and police reports, coordinate the
compilation and preparation of relevant information for statistical reports for the Ministry of Attorney
General. Teach non violent, emotional and relationship skill, providing support and safety skills to
partners of abusive clients. Participate in public education activities to provide information on the role
and mandate of Living Without Violence.
 Built strategic linkages with other community organizations to refer clients as needed.
 Noted achievements in resolving conflict resolution and caseload management.
Renfrew County District School Board 09/06-Present
Renfrew County, ON
Counsellor/Educational Assistant

As a school Board counsellor and educational assistant I am responsible for implementing and
following Individual Education Plans for assigned students. Must possess good judgment, tact and
strong conflict resolution skills. Strong knowledge of e-Learning program delivery/technologies to
enhance student success.

Education and Training

Algonquin College — Pembroke, ON 9/04 to 5/06
Social Service Worker Diploma

Training: Counselling, Psychopathology, conflict resolution, behavior management, addictions,

community partnerships.

February 2006 Ministry of the Attorney General Partner Assault Response Training
Duluth Model
April 2006 Mind Over Mood Training
April 2006 Suicide Intervention Certificate
March 2006 Victim Crisis Assessment and Referral Service Training
(VCARS) Douglas, On.
August 2008 C.P.I. Training

References

Rotha Lennox Local 70713 613-990-6092

Cathy Wishman Leury Opeongo High School 613-649-2041

Patrick McHugh Living Without Violence 613-628-3145