Monitoring and Managing a Cisco CME System

The commands in this chapter help you to monitor and manage a Cisco CallManager Express (Cisco CME) system. For sample outputs and complete reference information, refer to the Cisco CallManager Express 3.1 Command Reference. To view the entire running configuration, use this command:

show running-configDisplays the running configuration for the router.

To view parameters associated with the entire Cisco CME system, use these commands:

show telephony-service adminDisplays username and password for the system administrator and whether the system administrator can make changes to ephone-dns and the system clock through the GUI. show telephony-service allDisplays configurations for all ephones, ephone-dns, voice ports, and dial peers. show telephony-service dial-peerDisplays information for the dial peers that are automatically created by ephone-dns. show telephony-service directory-entryDisplays the entries that have been made using the directory entry command. show telephony-service ephoneDisplays configurations of all ephones. show telephony-service ephone-dnDisplays configurations of all ephone-dns. show telephony-service tftp-bindingsDisplays the current configuration files that are accessible to IP phones. show telephony-service voice-portDisplays configurations of all virtual voice ports.

To view parameters associated with one or all extensions (ephone-dns), use these commands:

show ephone-dn [dn-tag] [statistics]Displays line status and detailed information for a specified extension (ephone-dn) or all extensions. If the statistics keyword is used, provides statistics on voice quality and far-end disconnect causes. show ephone-dn callbackDisplays information about pending callbacks. show ephone-dn loopbackDisplays information about loopback-dn pairs that have been created. show ephone-dn summaryDisplays brief information about extensions (ephone-dns).

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To view parameters associated with one or all ephones, use these commands:

show ephone [mac-address | phone-type]Displays phone information, including associated ephone-dns and their status, for a specified ephone, for a specified type of ephone, or for all ephones. show ephone cfaDisplays line status and brief information on the registered phones that have call-forward-all set on one or more of their extensions (ephone-dns), show ephone dn [dn-tag]Displays type of ephone-dn and identifies the phone on which an ephone-dn tag appears, for a specified dn-tag or for all dn-tags. show ephone dndDisplays brief information on the registered phones that have do-not-disturb set on one or more of their extensions (ephone-dns). show ephone loginDisplays whether an ephone has a personal identification number (PIN) and whether its owner has logged in. show ephone offhookDisplays brief information, line status, and packet counts for phones that are currently off hook. show ephone overlayDisplays brief information for phones with overlay sets assigned to them and displays the contents of the overlay sets. show ephone phone-loadDisplays device name, current phone firmware, previous phone firmware, and reason for last reset for all ephones. show ephone registeredDisplays information for phones that are currently registered with Cisco CME. show ephone remoteDisplays brief information for nonlocal phones (phones with no Address Resolution Protocol, or ARP, entry). show ephone ringingDisplays brief information on phones that are ringing and indicates which buttons, ephone-dn tags, and numbers are ringing. show ephone summaryDisplays brief information for all ephones. show ephone tapiclientsDisplays status of ephone Telephony Application Programming Interface (TAPI) clients. show ephone telephone-number numberDisplays information for the phone associated with the specified number. This is a good way to discover the phone on which a particular number appears. show ephone unregisteredDisplays information for phones that are not currently registered with Cisco CME.

Related commands that may be useful include the following:

show call history voiceDisplays the call history table for voice calls. To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-1200, and the default is 50. Setting the value to 0 disables the CDR feature. The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

show dial-peer voice summaryDisplays brief information and status of all VoIP and POTS dial peers on a router.

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show fb-its-logDisplays Cisco CME XML API configuration information, XML API query statistics, and XML API event logs. show voice port summaryDisplays brief information for all voice ports on a router.

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