HEADSET COMMUNICATION & REFUELING TRAINING

A/C Type: A320

FOR TRAINING PURPOSES ONLY

CONTENT:
COMMUNICATION WITH CREW A/C TOWING STANDARD PROCEDURE AND INSTRUCTION A320 REFUELING OPERATION OPENING/CLOSING OF CARGO DOOR PROCEDURE FINAL DEPARTURE WALK AROUND CHECKLIST

FOR TRAINING PURPOSES ONLY

COMMUNICATE TO CREW
I.

Departure procedures:

A. General The following intercom procedure is the normal procedure to be applied before departure. This procedure is based upon a standard dialogue between the flight crew and the headset man and is standard for all Company aircraft types. Strict adherence to the procedure is necessary in order to ensure the safety of the ground personnel and the aircraft during the start, push back and departure procedures. B. Before engine start Prior to engine start, the headset man will ensure that during the landing gear locking pins not required for the start and push back procedures are removed and stowed on the aircraft. Removal of landing gear locking pins must be recorded in techlog book by CRS holder. Safety pin is installed at towing position on Nose Wheel Steering Deactivation Electrical Box. During a pre-flight walk around check, flight crew will normally observe the landing gear locking pins in place. They should confirm with the headset man that these have been removed prior to engine start. If the aircraft has been connected to a ground power unit and has a serviceable APU the headset man will establish contact with the flight crew and confirm that the ground power unit can be removed prior to engine start. During the p e r i o d when the a i r c r a f t is a l m o s t ready for d i s p a t c h the h e a d s e t m a n may make contact with the flight crew to confirm that the parking brake has been set and that the headset man are to connect the tow bar, or position the tow-bar-less tractor. Push back should not be commenced until all the doors have been closed and the mobile stairs or the jet way has been removed from the aircraft, together with all other ground equipment, and confirmation with flight crew. Once cockpit preparation is complete, all doors have been closed and a clearance received from ATC for the start and push back the BEACON should be selected ON and the commander should establish intercom contact with the headset man . C. Non push-back start Procedures to be followed during a non push-back start are as follows for example:

Commander Headset man Commander Headset man Commander Headset man Commander Headset man

Cockpit to ground/ Ground from cockpit Ground to cockpit/ Cockpit from ground Clear to pressurize hydraulic * Pressurize hydraulic* Ready for start / Clear to start Confirm brakes are set Brakes set Clear to start one, two (or both)* / Clear to start engine 2,1 ( or both )
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Commander Commander Headset man When start complete: Commander Headset man

Starting one, two (or both)* / Starting engine two, one. Monitor N1 speed N1 speed rotating

Start complete, disconnect / Start complete, clear to disconnect, hand signals on left/right Disconnecting / Hand signals on left/right

The headset man will move clear of the aircraft (either left or right hand side). And give a thumbs up signal when the aircraft is clear to move under its own power.

D. Push-back start Procedures to be followed during a push-back start are as follows for example: Example 1:

Commander Headset man Commander Headset man Commander Headset man Commander Headset man

Cockpit to ground / Ground from cockpit Ground to cockpit / Cockpit from ground Clear to pressurize hydraulic * Pressurize hydraulic* Ready for push back and start / Clear for push Brakes off ? / Release brakes Brakes off / Brakes released, commence push back Commencing push back

When clear to start. Headset man Commander Commander Headset man Clear to start one, two (or both)* / Clear to start engine 2, 1 (or both) Starting one, two (or both)** / Starting engine two, one. Monitor N1 speed N1 speed rotating

When push back complete: Headset man Commander Parking brakes / Set parking brakes Brakes parked or Packing brakes set / Brakes set
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FOR TRAINING PURPOSES ONLY

When start complete: Commander Headset man Start complete, disconnect / Start complete, clear to disconnect, hand signals on left/right side. Disconnecting hand signals on left/right

The headset man will move clear of the aircraft (either left or right hand side) and give a thumbs up signal when the ground equipment has been cleared of the aircraft and the aircraft is clear to move under its own power. II.

Arrival procedures:

Once the aircraft arrives at the parking position the and the engines have been shut down and the BEACON has be selected OFF the commander should make contact with the headset and confirm that the aircraft chocks are in placed and that the park brake can be released. A/C arrives at the parking position - Monitor the engines have been shutdown. - Monitor the parking brakes have been set: Packing brakes light come on Communicate to the Flight crew: Ground Cockpit Ground Cockpit Ground Ground to cockpit/ Cockpit from ground Cockpit to ground/ Ground from cockpit Parking brakes/ Confirm brakes are set Parking brakes set/ Brakes set Brakes packed/ Brakes set checked

- Monitor the BEACON lights have been selected OFF: Communicate to the Flight crew: Ground Cockpit Ground Cockpit Ground - Put chock on: + Confirm that the A/C has been chocked. + Confirm that the parking brakes can be released. Ground Cockpit Chock-in Packing brakes release/ Brakes released
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Ground to cockpit/ Cockpit from ground Cockpit to ground/ Ground from cockpit BEACON lights still ON BEACON set OFF BEACON OFF/ BEACON OFF checked

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Ground

Brakes released/ Brakes released checked

III. Alert call

It is extremely important to identify the precise nature of the abnormal condition observed and relay this information to the flight crew. A tail pipe fire for example requires dry motoring of the engine to extinguish the flames. An undercowl fire however may require the crew to pull the engine fire handle and discharge the fire suppressant. If the fire handle is pulled for a tail pipe fire, the engine cannot then be dry-motored, and the fire will continue to burn as long as there is a fuel source. Giving the wrong information can result in serious damage to the engine and aircraft and jeopardise passenger and crew safety. Ingestion risk/event: Ground crew to Cockpit Cockpit alert! Cockpit alert! Shutdown left/right engine. Engine tail pipe fire: Headset man remains calm and inform cockpit of engine tailpipe and engine number: Cockpit alert! Cockpit alert! Tailpipe fire, left/right engine. Then, headset man continue to report at regular intervals on status of tailpipe fire. Tow bar shear pin failure Ground crew to Cockpit Cockpit alert! Cockpit alert! Towbar sheared (if towbar bolts sheared but towbar does not separate). Ground crew to Cockpit Cockpit alert! Cockpit alert! Towbar separated (if towbar separated). Please refer to section emergency procedure of aircraft towing standard procedure instruction.

IV. Conventional Visual Signals

These signals are designed for the use of signalman, with hands illuminated as necessary to facilitate observation by the pilot, and facing the aircraft. The meaning of the relevant signals remains the same if bats, illuminated wands or torchlights are used. The numbering of the signals is what have been used in the official documentation ICAO Rules of the Air Annex 2. ALL CLEAR During the day: by the thumbs-up signal OR

at night:

MANEUVERS 1- To proceed under further guidance by signalman

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Signalman directs pilot if traffic conditions on airport require this action.

2- Assigned bay Arms above head in vertical position with palms facing inward.

3- Proceed to next signalman Right or left arm down, other arm moved across the body and extended to indicate direction of next signalman.

4- Move ahead Arms a little aside, palms facing backward and repeatedly moved upward-backward from shoulder height.

5- Turn a) Turn to your left: Right arm downward, left arm repeatedly moved upward-backward. Speed of arm movement indicating rate of turn.

b) Turn to your right: Right arm downward, left arm repeatedly moved upward-backward. Speed of arm movement indicating rate of turn 6- Slow down Arms down with palms toward ground then moved up and down several times.
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7- Slow down engine(s) on indicated side Arms down with palms toward ground, then either right or left hand waved up and down indicating the left or right side engine(s) respectively should be slowed down.

ARRIVAL 8- Stop Arms r e p e a t e d l y crossed above head (the rapidity of the arm movement should be related to the urgency of the stop, i.e. the faster the movement the quicker the stop).

9- Engage brakes Raise arm and hand, with fingers extended, horizontally in front of body, then clench fist.

10- Chocks inserted Arms down, palms facing inwards, move arms from extended position inwards.

FOR TRAINING PURPOSES ONLY

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11- Shut down engines Either arm and hand level with shoulder, hand across throat, palm downward. The hand is moved sideways with the arm remaining bent.

12- Release brakes Raise arm, with fist clenched, horizontally in front of body, and then extend fingers.

DEPARTURE 13- Start engine(s) Left hand over head with appropriate number of fingers extended, to indicate the number of the engine to be started, and circular motion of right hand at head level.

14- Chocks removed Arms down, palms facing outwards, move arms outward.

15- All clear Right arm rose at elbow with thumb erect.

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A/C TOWING STANDARD PROCEDURE INSTRUCTION 1. The preparation procedures before towing A/C
Cockpit man must be CRS holder or Pilot in command (PIC) Turn on APU in cockpit. If APU is INOP, he should inform GSE to prepare GPU and cable to supply the electric power. Adjust the seat and do not put feet on the pedal, maintain A/C in the condition of parking brake set to prepare towing operating. Turn on the position light of A/C. If A/C towing is performed at night, turn on the logo light. Stand by to turn on the hydraulic system, turn on anti-collision light and stand by to release parking brake. Confirm the jet way withdrew and the clearance of GSE. All the entry doors should be completely close and locked. Check all down lock pins plug in landing gears and ensure the steering pin being properly set Confirm flap/slat is in the up condition, and then inform cockpit man to build up the hydraulic system. The cockpit man should confirm the pressure is in normal condition. Check plug-pin of tow-bar is completely locked, confirm the mechanic remove the chocks and wing walker is in position. Put on the headset and next to the nose wheel in safety position and keep in connection with cockpit main and towing tractor driver. Establish permission from control tower to tow.

Headset man -

2. The procedures of A/C towing

Headset man confirms all personnel are in position. Headset man contact with cockpit man to release parking brake and turn on the anti-collision light. When the headset man confirm parking brake is released and anti-collision light is on, he should make a gesture to towing tractor driver --raise right hand with fist (means parking brake is set), release the fist (means parking brake is released). Then thumb up to mean the A/C is ready to tow.

3. The procedures during A/C towing

Headset man Contact with cockpit man with headset and keep contact whole the time. Observe the speed of A/C towing, turning angle, the condition of tow-bar and the clearance of ground, and inform the conditions to driver. If the A/C is temporarily stopped by other reasons, restrain to ask cockpit man to set parking brake. Once re-towing A/C, he should face to towing driver first with thumb up to confirm towing driver didnt set paring brake. If the shear pin of tow-bar is broken, he should inform towing driver with walkie-talkie to slow down the speed. If the tow-bar is separated from A/C, he should inform cockpit man with headset or walkie-talkie to brake A/C immediately and also inform towing driver to take immediately actions. Do not brake and operate flight control system of A/C except for emergency conditions or informed by headset man.
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Cockpit man -

FOR TRAINING PURPOSES ONLY

Note: The cockpit man is prohibited from putting his feet on brake pedal during A/C towing. The cockpit man is prohibited from testing the outer lights in cockpit during A/C towing at night. Keep alert during towing A/C. If the APU or GPU of towing tractor is malfunctioned, he should confirm the brake pressure is still within the normal condition first and continue to tow A/C. However, the towing should keep the speed under 5 km/hr.

4. The procedures after towing A/C to the destination points

a) When towing A/C to the destination point, the towing driver should step the brake slightly to completely stop the A/C and shift gear of towing tractor to neutral position, and pull the hand brake. Towing driver and headset man should confirm A/C is parked with thumb up, and then inform cockpit man to set parking brake with headset. b) When cockpit man receive the message from headset man, he should set parking brake at once and definitely answer parking brake set. c) The headset man should inform GSE personnel with thumb up after confirming brake set. d) Towing tractor driver should be responsible for release tow-bar, set chocks and drive towing tractor away. e) After towing tractor and tow bar is disconnected, the headset man should inform cockpit man to depressurize hydraulic system, turn off anti-collision lights, position lights and logo lights and report the parking time of A/C by walkie-talkie. f) The cockpit man should perform 360: Check (walk around) to confirm there is no damage on the A/C.

5. Emergency procedures
Towbar sheared refers to only pin shearing and no separation. Towbar separated refer to complete disconnection of towbar from A/C. If towbar bolt SHEARED but towbar does NOT separate: 1. Ground declares towbar sheared. 2. Towing tractor to slow down and stop. 3. Chock a/c. If towbar SEPARATES 1. Ground declares towbar separated. 2. Cockpit to apply brakes. 3. Towing tractor to move away from A/C. Whenever the aircraft under tow or pushback goes out of the apron pavement or taxiway boundaries inton the grass area, towing or pushback must stop immediately. No attempt should be made to pull/push out the aircraft until proper assessment has been carried out on the situation by senior staff and the airline management. This is provided that the aircraft is not in danger or its position will pose a danger to other aircraft movement. If the aircaft is in a dangerous position such as tail sticking out into taxiway, then the towing crew must take appropriate remedial action to mitigate the risk. Such action include and not limited to notifying management staff, control tower.

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A320 REFUELING OPERATION

1. SAFETY PRECAUTION Aircraft and refueling vehicle must be grounded and bonded correctly. Make sure that there is no equipment below aircraft which can cause damage. A fire extinguisher is available. Make sure the fuel bowser can move away quickly in event of an emergency. Make sure that all electrical equipment you use will not cause a spark. Do not refuel/defuel procedure in bad weather conditions. During refuel/defuel operations, do not fill oxygen systems.

2. AIRCRAFT FUEL TANK AND STORAGE ARRANGEMENT

3. REFUEL/DEFUEL STATION.

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4. GROUNDING LOCATION AT MAIN LANDING GEAR DURING REFUELING/ DEFUELING

5. WATER CONTAMINATION CHECKS ON BOWSER: This work must be carried out by CRS Holder or Pilot In Command. A fuel sample shall be requested from the fuel supplier at commencement and completion of refueling. The fuel shall be clear and water free. The check for water may be visually or by use of the fuel drain sample kit. Water detector remains YELLOW if nil water is detected. Water detector turns BLUE when fuel is contaminated with water.

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6. REFUEL/DEFUEL PANEL DESCRIPTION

5. HIGH LEVEL TEST 1. Put the TEST switch to the LTS position and hold. a. The HI LVL lights and the DEFUEL/XFR OPEN lights comes ON. b. The CKPT and END light comes ON. c. The FUEL QTY, PRESELECTED and ACTUAL displays show all 8s.
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2. Release the TEST switch. a. The lights go back to their initial condition. b. The FUEL QTY, PRESELECTED and ACTUAL displays back to their initial condition. c. Put the TEST switch to the HI LVL position and hold. d. If they were ON, they will come OFF. If they were OFF, they will come ON. 3. Release the TEST switch: The HI LVL lights go back to their initial condition. 6. PRESSURE REFUELING AUTOMATIC CONTROL 1. Perform a LTS and HI LVL test. 2. Make sure all refuel valves are in their NORM position. 3. Put the PRESELECTED rocker switch to the INC position and set to the required fuel load. 4. Put the MODE SELECT switch to the REFUEL position. 5. Start the pump from the bowser. 6. Make sure that the numbers on the ACTUAL display increases. 7. Make sure that the numbers on the FUEL QTY display increases. 8. When refueling operation is completed, the END light comes ON, 9. The numbers on the ACTUAL and PRESELECTED displays are stable and the same. 10. Stop the pump from the bowser. CAUTION : If the tanks are full, the HI LVL lights comes ON. 7. PRESSURE REFUELING MANUAL CONTROL 1. Perform a LTS and HI LVL test. 2. Put the MODE SELECT switch to the REFUEL position. 3. Put REFUEL VALVES switch(es) for the applicable fuel tank(s) to the OPEN position. 4. Put REFUEL VALVES switch(es) for the fuel tank(s) which will not be refueled to the SHUT position. 5. Start the pump from the bowser. 6. Make sure that the numbers on the ACTUAL and the FUEL QTY display increases. 7. Monitor the FUEL QTY displays. 8. When each tank has the correct fuel quantity, put its REFUEL VALVE switch to the SHUT position. 9. Stop the pump from the bowser when refueling operation is complete. 10. Put MODE SELECT switch to the OFF position and guard it. 11. Put all REFUEL VALVES switches to the NORM position and guard it.

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OPENING/CLOSING OF CARGO DOOR PROCEDURES

CONTROL AND INDICATING Two different indicating systems are installed on cargo door Two different indicating systems are installed on cargo door -A mechanical indicating system -An electrical indicating system In the access panel at the bottom of the door , there are indicator windows to check if the door is correctly locked Red marks : door not correctly locked Green mark : door correctly locked

When the door is fully open and locked a green indicator light come on on the cargo door control panel .the control panel is installed on the center line of aircraft near each door .

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FINAL DEPARTURE WALK AROUND CHECK LIST

GENERAL The exterior inspection is primarily a visual check to ensure that the overall condition of the A/C, the visible components and equipment are safe for the following flight. OBSERVE AND MEMORIZE SLATS/FLAPS POSITION. IF A L/G DOOR IS OPEN, OR IF SPOILERS ARE DEPLOYED, MAKE CONTACT WITH MAINTENANCE BEFORE APPLYING HYDR. POWER. CHECK STRUCTURE FOR NO IMPACT.
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1. LH FWD FUSELAGE - AOA probe - Static port - Avionic ventilation inlet valve - Left avionic compartment door - Oxygen overboard disch ind 2. NOSE SECTION - Pitot probes - Static ports - TAT probes - Radome and latches - Forward avionic compartment door - Ground elec. pwr. door (if not rqrd.) 3. NOSE L/G - Nose wheel chocks - Wheels and tires - Nose gear structure -Taxi, T.O., turn off lights - Proximity detectors - Hydraulic lines and - Wheelwell - Safety pin - L/G doors 4. RH FWD FUSELAGE - RH + AFT avionic compartment doors - Avionic ventilation overboard valve - Static port - AOA probes - Forward cargo door & service panel 5. LOWER CENTER FUSELAGE - Antennas - Drain mast
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CONDITION CLEAR CHECK CLOSED GREEN

CONDITION CLEAR CONDITION CONDITION/LATCHED CLOSED CLOSED

AS REQUIRED CONDITION CONDITION CONDITION CLEAN CONDITION CHECK AS REQUIRED CLOSED

CLOSED CONDITION CLEAR CONDITION CHECK

CONDITION CONDITION
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- RAM air inlet flap - Ground air cond and eng start door - Anticollision light - CTR TK fuel dripstick - Pack air intakes & outlets - Ground service cond. door - RAT door 6. RH CENTER WING - Refuel panel door - Fuel dripstick inner tank - Fuel water drain valve inner tank - Landing lights - Wing leading edge ventilation intake - Slat 1 7. ENG 2 LH SIDE - Cowl doors - Oil servicing access door - Drain mast - Vent inlet - Engine inlet and fan blades 8. ENG 2 RH SIDE - Anti ice exhaust - Compartment cooling exit - Pressure relief door - Starter valve access door - Turbine exhaust - Pylon/access panel 9. RH WING LEADING EDGE - Slats 2, 3, 4, 5 - Fuel dripstick inner and outer cells - Fuel water drain valves (outer cell, surge tank) - Refuel coupling
FOR TRAINING PURPOSES ONLY

CLOSED CLOSED CHECK FLUSH CLEAR CLOSED CLOSED

CLOSED FLUSH NO LEAK CONDITION CLEAR CONDITION

CLOSED/LATCHED CLOSED CONDITION/NO LEAK CLEAR CHECK

CLEAR CLEAR CLOSED CLOSED CLEAR CONDITION/CLOSED

CONDITION FLUSH NO LEAK

CLOSED
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- Surge tank air inlet - Navigation light - Wing tip 10. RH WING TRAILING EDGE - Static dischargers - Control surfaces - Flaps and fairings 11. RH L/G AND FUSELAGE - Chocks - Wheels and tires - Brakes and brakes wear Ind. - Proximity sensors - Hydraulic lines - L/G structure - Downlock spring - Safety collar - L/G doors - Hydraulic access door - Water drain mast 12. RH AFT FUSELAGE - Antennas - Cargo door and service panel - Bulk door (optional) - Toilet servicing access door - Outflow valve - Drain mast - Access door 13. TAIL - Stabilizer, elevator, fin and rudder - Static dischargers

CLEAR CONDITION CONDITION

CHECK CONDITION CONDITION

AS REQUIRED CONDITION CONDITION CLEAN CHECKS CHECK CHECK AS REQUIRED CLOSED CLOSED CONDITION

CONDITION CHECK CHECK CLOSED CONDITION CONDITION CLOSED

CONDITION CHECK

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14. APU - Access doors - Air intake - Drain and vents - Oil cooler air outlet - Exhaust - Nav light 15. LH AFT FUSELAGE - Stabilizer, elevator, fin and rudder - Water filling and drainage - Hydraulic access door 16. LH L/G - Chocks - Wheels and tires - Brakes and brakes wear ind - Proximity sensors - Hydraulic lines - L/G structure - Down lock springs - Safety collar - L/G doors 17. LH WING TRAILING EDGE - Flaps and fairing - Control surfaces - Static dischargers CONDITION CONDITION CHECK AS REQUIRED CONDITION CONDITION CLEAN CHECK CHECK CHECK AS REQUIRED CLOSED CONDITION CLOSED CLOSED CLOSED CLEAR CONDITION/NO LEAK CLEAR CLEAR CONDITION

18. LH WING LEADING EDGE - Wing tip - Navigation light - Surge tank air inlet - Fuel water drain valves (outer cell, surge tank)
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CONDITION CONDITION CLEAR NO LEAK

- Fuel dripstick inner and outer cell - Slats 2, 3, 4, 5 19. ENG 2 LH SIDE - Cowl door - Oil servicing access door - Drain mast - Vent inlet - Engine inlet and fan blades 20. ENG 2 RH SIDE - Anti ice exhaust - Compartment cooling exit - Pressure relief door - Starter valve access door - Turbine exhaust - Pylon/access panel 21. LH CENTER WING - Slat 1 - Fuel water drain valves inner tank - Fuel dripstick inner tank - Wing leading edge ventilation intake - Landing lights

FLUSH CONDITION

CLOSED/LATCHED CLOSED CONDITION/NO LEAK CLEAR CHECK

CLEAR CLEAR CLOSED CLOSED CLEAR CONDITION/CLOSED

CONDITION NO LEAK FLUSH CLEAR CONDITION

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