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13313 Cutten Rd Apt#2203, Houston, TX 77069 (281) 979-7666 shirazbaluch@gmail.

com

Shiraz Baluch
Profile Dynamic 10 year success in sales, customer service and management environment; leveraged quality/customer service focus to achieve organizational success; strong leadership skills. Passionate about building lasting client relationships and maximizing quality. Experience
Apr 2012 Present
Key Holder/Sales Associate

Helzberg Diamonds

Houston, TX

Basic sales and accounting. Store upkeep and customer relations Employee management during absence of Manager Approve voids and authorize charge credits for completion. Ensure the shops are opened and closed in compliance with established procedures. Insure the safety of customers and employees. Paradies Shops Houston, TX

Aug 2011 Mar 2012


Team Leader

Supervise and train sales associates to maximize First Class customer service and to meet sales goals. Resolve minor customer and associate complaints. Operational responsibility of 3 to 5 locations at a time. Assist the Assistant Manager in managing the sales, operational and staffing of all shops to stay within the budget guidelines. Complete all sweeps" and ensures the efficient handling of all cash receipts to include the accurate handling of all change banks and managers funds. Complete twice-daily audits of all registers to effectively trouble shoot any inconsistencies. Approve voids and authorize charge credits for completion. Ensure the shops are opened and closed in compliance with established procedures. Assist on an as assigned/needed basis" in the merchandising of all locations. CNB LLC/Goldmans Jewelers Baton Rouge, LA

May 2006 June 2011


Sales Manager

Build and implement sales quotas and achieved all quotas in timely manner. Assist in the development of new policies and procedures and developed new advertisement ideas to boost incoming traffic for retail based business. Established alliances with 10+ major vendors and maintained the company with the latest products of the market. Created profit/loss statements, inventory guide and new employment department to bring more successful candidates for the company. Achieved customer service and quality goals, positively impacting business performance.

(281) 979-7666Shirazbaluch@gmail.com

Shiraz Baluch
May 2002 Aug 05
Sales Manager

Mr. Goldman

New Orleans, LA

Transformed an under-producing sales team, immediately long-standing problems and instituting incentives that elevated performance while building morale and motivation. Championed creative marketing initiatives, including shows with the sponsors and partners throughout multi-states of U.S. Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele. Cultivated positive and enduring relationships with customers. Effectively resolved customer issues, provided business solutions to achieve customer needs.

Education
2011 Present University Of Houston Houston, TX

Baccalaureate Degree (Currently pursuing BFA and BSC)

Currently in school for Media Productions with a minor in Technology.

Technical Skills
Skilled with Windows 95, 98, NT, XP and Vista, MS Office (Word, PowerPoint, Excel and Access), Visual Basic 6.0, AutoCAD 3D, AutoCAD Inventor, Adobe Photoshop, Corel Paint, Advanced Internet skills.

References
References are available on request.

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