INCREASING YOUR EMOTINAL INTELLIGENCE SLIDE 1 Welcome to this module on Inc e!sin" You Emotion!

l Intelli"ence# This cou se $ill t!%e !&out '( minutes) !nd is *ollo$ed &+ ! sho t ,ui-# This cou se is !lso !ccom.!nied &+ ! c!se stud+) $he e +ou c!n .ut $h!t +ou/0e le! ned he e to use !s +ou "o th ou"h ! scen! io# The c!se stud+ includes ! discussion "uide) so &e su e to do$nlo!d the 1D2 *ile) e!d it) !nd !llo$ it to "uide +ou !s +ou thin% !&out !nd discuss the c!se stud+ $ith +ou colle!"ues# Don/t *o "et +ou c!n e!d !lon" $ith the n! !ti0e &+ clic%in" the Notes *ield in the n!0i"!tion menu on the le*t# And) the e/s ! h!nd+ "loss! + o* te ms th!t/s !0!il!&le in the n!0i"!tion menu on the le*t !t !n+ time# Re!d+3 Clic% the 2o $! d ! o$ &elo$ on the 41l!+5 &! to &e"in# COURSE O67ECTI8ES9 SLIDE : U.on com.letion o* this cou se) +ou $ill &e !&le to; 9 Reco"ni-e ho$ to de0elo. +ou le0el o* emotion!l intelli"ence 9 Identi*+ ne"!ti0e conse,uences o* unm!n!"ed emotions on +ou .e son!l e**ecti0eness 9 Desc i&e the im.o t!nce o* emotion!l intelli"ence to &uildin" "ood el!tionshi.s 9 Identi*+ techni,ues to inc e!se +ou em.!th+ !nd soci!l s%ills 9 N!me techni,ues to !chie0e " e!te sel*9!$! eness) sel*9cont ol !nd sel*9moti0!tion 9 And list the $!+s th!t emotion!l intelli"ence c!n &e !..lied in the $o %.l!ce to enh!nce em.lo+ee el!tionshi.s !nd inc e!se . oducti0it+ W<AT WOULD YOU DO39SLIDE = D !$ ! continuum o* *eelin"s on ! .iece o* .!.e ) e#"#) 4!n" +>u.set>s!d>c!lm> indi**e ent>h!..+>e?cited#5 <o$ do +ou *eel i"ht no$3 1ut ! m! % unde the $o d th!t &est desc i&es +ou *eelin"s) o !dd ! $o d th!t &ette desc i&es +ou *eelin"s# SLIDE @ Thin% !&out the *ollo$in" ,uestions; <o$ do +ou %no$ $hen +ou/ e *eelin" ! *eelin"3 C!n +ou sto. o ch!n"e +ou *eelin"s3 A e *eelin"s e!s+ o di**icult to t!l% !&out3 Wh!t m!%es it di**icult to t!l% !&out them3 SLIDE ' USE T<IS GLOSSARY TO UNDERSTAND AND DE2INE T<E TERMS USED IN T<IS EMOTIONAL INTELLIGENCE ANOWLEDGE COURSE Am+"d!le; Emotion!l intelli"ence Bthe !&ilit+ to unde st!nd +ou *eelin"s !nd emotion!l st!te o* those ! ound +ou !nd the !&ilit+ to use those *eelin"s to "uide thou"hts !nd !ction !.. o. i!tel+#

Em.!th+ B the !ction o* unde st!ndin") &ein" !$! e o*) &ein" sensiti0e to !nd 0ic! iousl+ e?.e iencin" the *eelin"s) thou"hts !nd e?.e ience o* !nothe # E?t insic B o i"in!tin" * om o on the outside) e?te n!lC o i"in!tin" outside ! .! t !nd !ctin" u.on the .! t !s ! holeC E?t o0e sion B .eo.le $ho ! e " e"! ious) !sse ti0e !nd "ene !ll+ see% out e?citement# Int insic B ! ch! !cte istic o . o.e t+ o* some thin" !nd !ction $hich is essenti!l !nd s.eci*ic to th!t thin" !nd !ction) !nd $hich is $holl+ inde.endent o* !n+ othe o&Dect) !ction o conse,uence# Int o0e sion B .eo.le $ho ! e ese 0ed) dee. in thou"ht !nd sel* eli!nt# The+ ! e not necess! + !soci!l &ut the+ tend to h!0e *e$ t ue * iends !nd ! e less li%el+ to th i0e on m!%in" ne$ soci!l cont!cts# Neoco te? B the to. l!+e o* the ce e& !l hemis.he es o* the & !in !nd m!de u. o* E l!+e s) l!&eled I98I F8I is the inne most !nd I is the oute mostG# It is in0ol0ed in hi"he *unctions such !s senso + .e ce.tion) "ene !tion o* moto comm!nds) s.!ti!l e!sonin") !nd) in hum!ns) conscious thou"ht !nd l!n"u!"e# Tem.e !ment B .! t o* the .e son!lit+ $hich is "enetic!ll+ &!sed Fsuch !s int o0e sion o e?t o0e sionG# Alon" $ith ch! !cte !nd those !s.ects !c,ui ed th ou"h le! nin") the t$o to"ethe ! e s!id to constitute .e son!lit+# SLIDE E 9 C<A1TER 1 INTRODUCTION SLIDE H 1eo.le $ith hi"h emotion!l intelli"ence ! e .oised) out"oin" !nd chee *ul) h!0e em.!th+ *o othe s) e?. ess thei *eelin"s di ectl+ &ut !.. o. i!tel+) !nd h!0e ! c!.!cit+ *o de0elo.in" me!nin"*ul el!tionshi.s# SLIDE I Emotion!l intelli"ence is the; 9 A&ilit+ to unde st!nd +ou *eelin"s !nd the emotion!l st!tes o* those ! ound +ou) !nd the !&ilit+ to use those *eelin"s to "uide thou"hts !nd !ctions !.. o. i!tel+# 9 It/s o*ten e*e ed to !s common sense) F!lthou"h o* cou se it isn/t so commonG# It hel.s +ou moti0!te +ou sel*) "et !lon" $ith othe s !nd &uild st on" el!tionshi.s# 9 !nd it h!..ens &elo$ the su *!ce# ItJs . econscious > it h!..ens &e*o e +ou use +ou intellect# You ! enJt !l$!+s !$! e o* the $o %in"s o* +ou emotion!l mind# YouJ e onl+ !$! e o* +ou im. essions !nd instincts# SLIDE K <ISTORY O2 EMOTIONAL INTELLIGENCE;

1IH: C<ARLES DARWIN