BEGPRQDNO : M-INT-00139728

BEGBATTES : 265A-NY-280350-302-26996
DATE * 09/28/2001
FBK3SSCR : LARRY A WAMSLEY
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -
FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/29/2001 „ •<>$

LARRY A WANSLEY. Managing Director Oirnnrate Snruritv Personal
Privacy
J was interviewed at his place of employment. Also
present during the interview was GEORGE D BARTULEVICZ,. Analyst-
Ravenue Protection Corporate Security. American Airlines, telephone
number! .-".'." ;. *
j After ueing advised ot the identity of the
interviewing agent and the purpose of the interview WANgLEY and
BARTULEVICZ provided the following information:

reservations for 91 passengers to

travel on three different flights, departing from John F Kennedy
International Airport JFK to Los Angeles International Airport
LAX on 09/29/2001 . These, tickets were one way and were to be
paid for with cash at the time of final booking. All ef the
booked had Middle Eastern names: i 7~"\brovided the
following contact telephone numbers^
I ~l The reservation time limit expired and no tickets
were issued for the reservation.

Printouts of the reservations were provided to the

interviewing agent and have been placed in the 1A sub file.

J made reservations for 90 passengers to

travel on flight #32, departing from LAX to JFK on 09/29/2001.
These tickets were one way and were to be paid for with cash at the
time of final booking. Ail of the passengers booked had Middle
Eastern names. I iclaimed that the passengers were going to/
continue from JFK to Cairo, Egypt aboard an Egypt Air flight that
departed at approximately. 11 :OOPMi /was not a travel agent,
nor was he traveling with the group. I /provided the following
contact telephone numbers:! ...... ^
hnma I TfarsimilB Thasa tirkats ware allagftrily firm
but American Airlines did not have any record of these tickets
being Issued.

Printouts of the reservations were provided to the

interviewing agent and have been placed in the 1A sub file.

Investigation on at
09/28/2001 Dallas, Texas
-- 9/11 Law
F»e# Dat&dietatetf Enforcement
265A-NY-280350-302 n/a „.
by SA| I Privacy
This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

September 17, 2003 10:49 am Page 1

 [PDF page 1]

September 17, 2003 10:49 am Page 2

BEGPRODNO : M-INT-00005069
BEGBATES : 265A-NY-280350-302-32188
DATE = 09/21/2001
FBIDESCR : BOB SCHULER, AMERICAN AIRLINES OPERATIONA CENTER, FORT WORTH
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/21 /2001

Bob Schuler, American Airlines Operations Center, Fort

Worth, telephone numberT" 1waa<x>ntaeted t e l e p h o n i c a l l y . 0 / 1 1
After being advised of the identity of the interviewing Agent and J<l1
the nature of the interview, he furnished the following Personal
information: , Privacy

American Airlines Operations Center employee Larry

Wanslev had been contacted by a company in Tennessee. This company
claimed to have developed a device that could locate airline "black
boxes* at crash sites. This company was offering the technology in
an effort to find the "black boxes" from the airliners that crashed
into the World Trade Center.

Schuler contacted the company in Tennessee and determined

they did not have a device that was currently operating that could
locate an airline "black box". Schuler did not believe such a
device would be operational in the near future.

..... 9/11 Law

Enforcement
Privacy

Investigation on at
09/21/2001 Dallas, TX telephonically

File # Date dictated

265A-NY-280350 09/21/2001
by SSd I

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

September 17,2003 10:50 am Page 1

BEGPRODNO M-INT-00024604
BEGBATES 265A-NY-280350-302-40384
DATE 10/08/2001 _
FBIDESCR INFO FROM AA RE:
FULLTEXT FD-302 (Rev. 10-6-95)

-1 - "••--..

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 10/09/2001

Personal
LARRY WANSLEY. AMERICAN AIRLINES AA Security, reported
that AA First Officer pilot I I made derogatory Privacy
statements referencing 9/11/01 to Include "ifs about time" and "it 9/11 Law
was meant to be". Enforcement
_PejT Sensitive

^_^^ rle
is scheduled to be re-evaluated on 10/15/01 and needs to be cleared
by AA medical before he can return to work.

IIIA and indices checks negative. CCH clear.

Investigation on at
10/8/01 DFW Airport, TX
9/11 Law
File* Date dictated Enforcement
280A-NY-280350
by Privacy
This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

September 17,2003 10:50 am Pagel

BEGPRODNO : M-INT-00070950
BEGBATES : 265A-NY-280350-302-21991
DATE = 09/20/2001
FBIDESCR : LARRY WANSLEY. AMERICAN AIRLINES DIRECTOR OF SECURITY
FULLTEXT : FD-302 (Rev. 10-6-95)

-1-

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/21 /2001

Pursuant to a Federal Bureau of Investigation, Dallas

Division request, AMERICAN AIRLINES AA Director of Security,
Larry Warjsley. advised that AA is not aware of anyone at AA
releasing a transcript of a telephone call involving AA flight
attendant Sweeney. On 09/20/01. SAI teelaved this
information to SIOC via telephone.

.,9/11 Law
Enforcement
Privacy

Investigation on at
09/20/01 Dallas, Texas

File # Date dictated

265D-NY-280350 09/21/01
by I IPHHS

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

September 17,2003 10:49 am Page 1

•BEGPRODNO M-INT-00002892
BEGBATES 265A-NY-280350-302-3005
DATE 09/11/2001
FBIDESCR BETTY ONG
FULLTEXT FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/12/2001

DL-336
Case #265D-NY-280350

This is a taped telephone conversation between Flight

Attendant BETTY ONG,of AMERICAN AIRLINES and the AMERICAN AIRLINES
SOUTHEAST RESERVATION CENTER, WINSTON and VANESSA. She was on
Flight 11 of AMERICAN AIRLINES. Today's date is September 11,
2001.

Investigation on at
09/11/2001 Terry, North Carolina telephonically

File* Date dictated

2fiSD-KIY-28Q350 09/11/2001
by 9/11 Law Enforcement Privacy

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

FD-302a (Rev. 10-6-95)

September 17.2003 10:49 am Pagel

 265D-NY-280350

Continuation of FD-302 of BETTY ONG , On 09/11/2001 .Page 2

LARRY WANSLEY
WANSLEY: Today's date is September 11,2001. The time is
12:28 p.m., Central Time. I'm LARRY WANSLEY.
Managing Director, Corporate Security, American
Airlines, Dallas Headquarters, telephone number,
817 967-2140. I'm on the line with NYDIA
GONZALEZ who will relay a conversation and
statement as to what transpired this morning.
NYDIA would you please state your name and spell
it, etc.

NYDIA GONZALEZ ,.
GONZALEZ: My name is NYDIA GONZALEZ N-Y-D-I-A, GONZALEZ,
G-O-N-Z-A-L-E-Z. I'm calling number[

WANSLEY: And NYDIA, you are at the RALEIGH RESERVATION

CENTER. Is that correct?

GONZALEZ: I'm at the SOUTHEAST RESERVATION CENTER in Terry, ., 9/1 *

North Carolina. . Personal
•••••"'" Privacy
WANSLEY: And your telephone number is? . }

GONZALEZ: Area code|_

WANSLEY: Okay, and uh, would you relate the incident as it

i occurred this morning?

!'~ - GONZALEZ: I'm the Operations Specialist on duty at the time

I and I would say at approximately 8:20, one of our
: employees received a phone call from, from a
j flight attendant on one of our flights. She
answered the call through our International
Resolution Desk who in turn hit the emergency
\n and at that time I started listening on a
call. The flight attendant's name was BETTY ONG
and she was relaying to us what was happening on
the aircraft. Letting us know about uh two
gentlemen who had gotten into the cockpit and how
two of the flight attendants had been stabbed.

WANSLEY: Okay NYDIA, uh it is my understanding that that

| conversation is recorded. Is that correct?

' GONZALEZ: I have it recorded and do you want It?

i [PDF page 2]
i

i FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of BETTY ONG , On 09/11/2001 , Page 3

September 17,2003 10:49 am Page 2

 WANSLEY: Yes, if you will proceed and play it.

GONZALEZ: I'm gonna try to play it now, I don't

FLIGHT ATTENDANT
BETTY ONG: Ul This is ah ONG. We can't breathe Ul. He's
got mace or something.

WINSTON: Can you describe the person that you said went
into the flight deck or Ul?

ONG: I'm, I'm sitting in the back coming back from

business. Can you hold on for one second, he's
coming back?

Unintelligible noise in background.

ONG: On, on number one. He stood upstairs Ul. Ah,

nobody knpws what he's going to do. UI Ah, I'm
Ul is his Ul right now. Ul Ah, we can't
get to the cockpit, the door won't open. Hello?

WINSTON: Can you Ul information relative to ah, you know,

force, force that. Uhm, at this point? What
operation, what flight are we talking about,
Flight 12?

ONG: Right now? Okay. We're on Flight 11 right now.

Flight 11.

WINSTON: Flight 11, okay.

ONG: Ul we are working on

WINSTON: Yeah.

ONG: One of the flight attendants Ul has been

stabbed.
VANESSA: Can anybody get up to the cockpit? Can anybody
get up to the cockpit?

ONG: We cant even get a manager to the cockpit. We

dont know whafs going on up there.

[PDF page 3]

FD-302a (Rev. 10-6-95)

| 265D-NY-280350

; Continuation of FD-302 of BETTY ONG . On 09/11/2001 , Page 4

WINSTON: Ul keep the door closed and

ONG: Okay.

' WINSTON: Ul Did you seen the girl who got stabbed?

; ONG: I think the guys are up there. They might have

gone, they are on their way up there or, or

| September 17,200310:49 am Page 3

i
 something. Nobody can call the cockpit to see if
we can get inside. Hey, is anybody still there?

WINSTON: Yes, I'm still here.

ONG: Okay, I'm staying on the line as well.

WINSTON: Okay.

VANESSA: Ul, who is calling reservations? Is it a flight

attendant, or who? Ul

WINSTON: We need for Ul call.

ONG: I'm number three. I'm number three on this

flight. Ul on this flight and Ul Flight 11
Ul. Have you guys called anyone else? You
know, ah somebody's calling medical and we cant
get them. ,

UNIDENTIFIED MALE
UM: Ul Is anybody there? Is anybody there?

WINSTON: What, what seat are you in? What seat are you in?

ONG: We've just left Boston and we're up in the air.

We're suppose to go to LA and Ul.

WINSTON: But what seat? Whafs the number of your seat?

ONG: Okay. I'm in the jump seat right now. 3R

WINSTON: Okay, are you the flight attendant? I'm sorry,

did you say you're the flight attendant?

ONG: Hello?

(PDF page 4]

FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of BETTY ONG , On 09/11/2001 .Page 5

WINSTON: Hello, what is your name?

ONG: Uhm, you'll have to speak up. I can't hear you.

WINSTON: What is your name?

ONG: Okay, my name is BETTY ONG. I'm number three on

Flight 11.

WINSTON. Okay.

ONG: The cockpit is not answering their calls and

there's somebody back in business class and there,
we cant breathe in business class. Somebody's
got mace or something.

September 17,2003 10:49 am Page 4

 WINSTON: Can you describe the person that you said, someone
is flying business class?

ONG: I'm, I'm sitting in the back, he's coming back

from business. If you can hold on for one second,
he's coming back.

Unintelligible in background.

ONG: Our, our number one who Ul stabbed. Or,

something stabbed. Ah, nobody knows who stabbed
who and we can't even get up to business class
because nobody can breathe. Our number one in
Ul stabbed right now. In number five. The
first class passenger that, ah first ah class
galley flight attendant and our passenger is
stabbed. We cant get to the cockpit, the door
won't open. Hello?

WINSTON: Yeah, we're getting all the information. We're

also, you know, of course, recording this. Uhm,
at this point?

VANESSA: This is operations. What flight number are we

talking about?
WINSTON: Flight 12.

VANESSA: Flight 12. okay.

[PDF page 5]

FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of BETTY ONG , On 09/11/2001 .Page 6

ONG: Okay, we are Flight 11 right now. This is Flight

11.

WINSTON: This Is Flight 11, okay.

ONG: Boston to Los Angeles.

WINSTON: Yeah.

ONG: And the one that has been stabbed and our flight
attendant has been stabbed.

VANESSA: Can anybody get up to the cockpit? Can anybody

get up to the cockpit?

ONG: We can't even get into the cockpit. We don't know

who's up there.

WINSTON: Ul keep the door closed and

ONG: I'm
sorry?

September 17,2003 10:49 am Page 5

 WINSTON: Can they not see the girls get upset?

ONG: I think the guys are-up there. They might have

gone or they are on their way up there or, or
something. Somebody can call the cockpit. We
cant even get inside. Is anybody still there?

WINSTON: Yes, we're still here.

ONG: Okay, I'll stay on the line as well.

WINSTON: Okay.

VANESSA: Ul who is calling reservations? Is it a flight

attendant or who?

WINSTON: I believe her name is BETTY ONG.

VANESSA: BETTY.

ONG: I'm number three, I'm number three on this flight.

Ul on this flight.

[PDF page 6]

FD-302a (Rev. 10-6-95)

, .„., , 265P-NY-28Q350

Continuation of FD-302 of BETTY ONG , On 09/11/2001 .Page 7

WINSTON: Yeah.

ONG: I'm Flight 11.

VANESSA: From where to where? Have you guys called anyone

else?

ONG: No, we're just calling medical and we can't get

Recording concluded.

GONZALEZ: That's as far as it goes.

WANSLEY: Okay. The conversation lasted another five or ten

minutes but that's all the recording we have?

GONZALEZ: Right.

WANSLEY: Okay.

GONZALEZ: Communications is checking into it to find out why

cause the emergency button was on the whole time.

** ' WANSLEY: Okay, okay, as you recall, what was the ah, the
balance of the conversation? Can you?

GONZALEZ: We were trying to determine uh, at that point I

was on the phone with CRAIG, to determine whether
there had been an fatalities or what if they had
any description of, or if there had been any PA

September 17,2003 10:49 am Page 6

 announcements made from the ah, from the pilots.
If they had gotten any word from anyone like that.

WANSLEY: I see, and, and you didnt, you didnt have

anymore follow-up uh as to those questions?

GONZALEZ: No, no she just repeated the same, she uh gave us

the condition of the number one flight attendant
at one point. She became conscious, they were
giving her oxygen, and ah then she told us that
one of their passengers, DANIEL LORD, I think the
name was, uh, they believed him to be fatally
stabbed.

WANSLEY: Okay.

[PDF page 7]

FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of BETTY ONG , On 09/11/2001 .Page 8

GONZALEZ: He was one of our passengers in first class.

WANSLEY: Okay.

GONZALEZ: And then she started telling us about how

erratically the flight was going, descending
really fast and sideways.

WANSLEY: Okay, and she was at the rear of the plane on the
jump seat. Is that right?

GONZALEZ: And she told us how the first class passengers had
been brought back to coach.

WANSLEY: Uh, anything else that you recall?

GONZALEZ: Uh, basically that was it.

WANSLEY: Okay, so uh, at, at the end of that conversation

did she say anything about uhm, where we're going
in or did it just

GONZALEZ: No, no.

WANSLEY: Stop.

GONZALEZ: No, at that point she was just saying, "Oh, my

God, the flight, ifs going down, ifs going
down."

WANSLEY: Okay, those were her last comments?

GONZALEZ: Basically, "We're, we're going down." Yeah, and

she did ask for us to pray for her.

WANSLEY: Okay. Did, ah, I assume that she was on a cell

phone is that right?

September 17,2003 10:49 am Page 7

 GONZALEZ: Uh. I, I don't know. We didn't determine that.

WANSLEY: Okay, 1.1 wanted to clarify that if you had that

information.

GONZALEZ: With WINSTON and ah VANESSA to see If they recall.

[PDF page 8]

FD-302a (Rev. 10-6-95)

265D-NY-280350
:;

Continuation of FD-302 of BETTY ONG . On 09/11/2001 .Page 9

WANSLEY: Okay. Well, NYDIA. I think that uh. that'll

conclude what we need to do at this particular
point if you can, if you can fax those two
statements to me.

GONZALEZ: I will.

END OF TAPE.

[PDF page 9]

September 17,2003 10:49 am Page 8

BEGPRODNO : M-INT-00016612
BEGBATES : 265A-NY-280350-CE-1021
DATE = 09/11/2001
FBIDESCR :I ~|
FULLTEXT : FD-362 (Rev. 10-6-95)..

FEDERAL BUREAU.OF INVESTIGATION

Date of transcription 09/13/2001

RE: LEAD CONTROL NUMBERS DL267 AND CE66

I was interviewed at her place of employment, AMERICAN

AIRLINES AA SOUTHEASTERN RESERVATION CENTER SERO. 500 Gregso.n •'' 9/1 1
Drive, Gary, North Carolina, telephone numbeff ..... fohafe Personal
she Is currently employed as thef""" /of Privacv
After being advised as.tothg identity of the - y
interviewing agent and as to the nature of the interview,
haf o l l o w i n ginformation: _ . . . . " '

Dstated she had been in contact with Corporate!

Security in Dallas, Texas.,.on Thstant date, i "Tidentified .
Managing Security Director LARRY WANSLEY as her contact .. ;
r ktatadat approximately 8:20 that morning, a call had ./
come in from Flight 11 leaving Boston from a flight attendant J-" ,
FA on board and had been routed in some fashion tq Customer
Service Agent CSA VANESSA MINTER. At some point duririg the
conversation, the record button hadJjafinJliland four minutes of
the conversation was recorded. I tadvised the total
conversation lasted approximately 28 minutes. L-_I_.J ad vised
during the conversation, passengers seated in seats 2A and 2B and
10B were listed by the FA as individuals who had participated in
the takeover of Flight 11.1 Tstatedthat at some point
during the telephone call, MINTER transferred the call to another
agent, WINSTON SADLER. I :ildentified the individuals
designated by the FA as participating: as follows:

Passenger 2A was .identified as WAIL ALSHEHR1

Passenger 2B wa> identified as WALEE ALSHEHRI
Passenger 10B was identified as SATAM AL SUQAMI

|_ j stated that a FA onboard a moving aircraft

could be in contact with the reservations office by either using
any telephone ta dial 1-800-433-7300, or by using the flight
telephone aboard the airline and dialing *077, *055, or *044.
"Vxplained that the "*" numbers were used by FAs
naoituauy to place customers in contact with reservation agents
so that they could change their flight plans or make connections.

Investigation on at
09/11/2001 Gary, North Carolina
9/11 Law
File # Date dictated Enforcement
26Sp-NY-280350-CE 09/12/2001 Privacy
by SA] \s document contains neither recommendations nor conclusions of the

and is loaned to your agency;

it and its contents are not to be distributed outside your agency.

September 10, 2003 5:55 pm Page 1

 [PDF page 1]

FD-302a (Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of I I , On 09/11/2001 .Page 2

I tstated that if an airline utilized the "** system on their

flight phones located in 1he airplane, then all calls were routed
to the Gary. North Carolina, facility. I Istated if the 1-
800 number was utilized, then the call could go to one of seven 7
facilities in the United States depending on the call volume being
experienced at the time. I Istated that the Cary, North >|I|L
Carolina, facility would be just one of thpse..s.e.y.en.7 facilities. '' 9/11
I ladvisedtrte flight phone used in AA airplanes was operated Personal
by AT&T Digital. , Privacy

I {reported that a customer had called earlier

that day on September 11, 2001 ...concerning her father's
toiletries being replaced by switches and mechanisms. I ,

a ' lined that-GuStomen

-, complained that herfatherl
Italaphopenumbeft
-:- -l-had flown on
Flight 2076 on September 9, 200Y,"trom LJallaff-hort Worth to
r

Portland, Oregon. During that flight, a.smali plastic bag full

of fuses and a five page fax written in Arabic was somehow placed
intol tluggage.

i "Istated that each AA employee who had spoken to

FA BETTY ONG had been asked to write a brief statement of the ,
facts they had obtained from the telephone call. These original .
statements and the original typed statements of two were giver/to
the interviewing agent. In total.1 rprovided the ,
following original documentation to the interviewing agent which
were placed into evidence:

•1. A handwritten statement by WINSTON SADLER.

2. A typed statament hyF \. A handwritten statement byj_

4. A typed statement by NYDIA E. GONZALEZ.

5. A signed typed statement by| [

6. A handwritten multiple page statement by VANESSA

MINTER.

7. A typed version of MINTER's statement.

8. A typed version of SADLER'S statement

[PDF page 2]

FD-302a (Rev. 10-6-95)

-~-- SeptembeMO, 2003 5:55 pm Page 2

 265D-NY-280350-CE

9/11
Continuation of FD-302 of J , Oh 09/11/2001 , Page 3 Personal
9. A printout on passenger MOHAMED ATTA, seated in Privacy
Seat 8D who had purchased a one-way ticket on
Flight 11.

10. A passenger printout on SATAM AL SUQAMI, who was

seated in Seat 10B on Flight 11.

11. A printout of upgrades and occupancy of the flight

11.

12. A passenger list for Flight 11 printed on Tuesday,

September 11, 2001, at 9:07.

13. A computer printout of a passenger list dated

September 11,2001, for Flight 11.

[PDF page 3]

September 10,2003 5:55 pm Page3

 BEGPFODNO : M-INT-00016607
•BEGBATES : 265A-NY-280350-CE-1018
DATE = 09/12/2001
FBIDESCR : NYDIA E. GONZALEZ
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/12/2001

RE: LEAD CONTROL NUMBERS: DL267; CE66; AND CE233

NYDIA E fiONZAI F7 Hisnanir. fomalfi hnrrT

"9/11
Personal
J was interviewed at her place of Privacy
employment, American Airlines AA Southeastern Reservation
Center SERO, 500 Gregson Drive, Gary, North Carolina 27511,
telephone m i m h a r l T Afterfaaingadvised of trtft ;;.•„...
identity of the interviewing Agent and the nature of the
interview, GONZALEZ provided the following Information: , enforcement
Privacy
GONZALEZ is a Reservation Operations Specialist for the
AA, employee number 072048. She has been working for AA for
approximately 20 years. The SERO is one of several AA's air
travel reservation call centers. Their main reservation center
is located In Dallas, Texas. GONZALEZ is a supervisor in charged
of monitoring calls and coordinating any emergency calls with
their main office as necessary.

. . . - .,,, ... On September 11, 2001. on or about 8:20 AM, GONZALEZ

was at her desk when she received an emergency signal light on
her telephone console, (the emergency signal can be initiated by.
any AA reservation agent by pressing a button at their desk,
whenever they receive a call deemed to be emergency in nature.)
The emergency signal light was initiated by WINSTON SADLER, one
of the reservation agent on duty, who received a call from a/
woman identified as BETTY ONG. GONZALEZ monitored the telephone
conversation between SADLER and ONG. ONG identified herself as
the "number 3" flight attendant FA on the AA flight number 11,
from Boston to Los Angeles. ONG said that she was sitting on the
"jump seat 3R" at the rear of the aircraft, and she advised that
somebody got stabbed in business class, onboard the airplane. At
that point, GONZALEZ contacted CRAIG MARKEE, the manager on duty
at the AA Security Operations Control SOC located in Dallas,
Texas. GONZALES was coordinating the call with MARKEE while she
monitored the conversation between SAD.LER and ONG. ONG reported
that the number 1 and number 5 FA's got stabbed, and that nobody
can get into the cockpit. GONZALES deduced later in the

Investigation on at
09/12/2001 / Gary, North Carolina

File # Date dictated

265D-NY-280350-CE / 09/12/2001
by SA] I
This document contains neither recommendations nor conclusions of the FBI. It Is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

September 5, 2003 2:41 pm Page 1

 [PDF page 1]

FD-302a(Rev. 10-6-95)

265D-NY-280350-CE

Continuation of FD-302 of Nydia E. Gonzalez , On 09/12/2001 , Page 2

conversation that the lead FA, number 1, had been seriously stabbed
and might be unconscious. The number 1 FA was on oxygen at some
point. The number 5 FA was also stabbed, but the injury was not
serious. GONZALEZ said that ONG was at the rear of the airplane
and did not see the knife weapon. GONZALEZ was relaying the
information back to MARKEE
,''.v.t'it^'".i«Ci'-f .:>«. , - r . - . .• • •• .• -' - ••
as ONG described the situation on the
airplane.

GONZALEZ advised that when SADLER pressed the emergency

button, the telephone conversation was being recorded automatically
on a Rockwell telephone recording device. The recording device is
capable of recording only up to 4 minutes. The duration of
telephone contact with ONG lasted approximately 23 to 25 minutes.
She said that the recorded portion of the conversation was provided
to the FBI. The unrecorded portion of the conversation is as
follow:

ONG advised that there appeared to be two passengers

locked in the cockpit, one of which was assigned to seat 10B,
business class, under the name of AL SUGAMI phonetic. ONG was
getting this information from other flight attendants. She did not
see the two passengers, and could not provide any physical
descriptions of them.

GONZALEZ asked ONG about the condition of all passengers

and whether the flight crew made any announcements. ONG said that
no announcements were made, and that the passengers in coach class
suspect something was going on, but were not aware of the
situation. ONG said that the First Class passengers were moved to
Coach, and that the Business Class cabin was sprayed with possibly
mace. ONG said that it was difficult to breathe, and it was
difficult to see what was going on in the Business and First Class.
ONG told GONZALEZ that she was informed by other FA's that a
passe'riger by the name of DANIEL LEWIN may have been fatally
wounded. GONZALEZ said that LEWIN may have been on sit 9B, but
that information is not confirmed.

ONG kept GONZALEZ appraised of the flying condition of

the airplane, and that from time to time the airplane was taking
rapid descents and flying sideways, erratically. Throughout the
call, GONZALEZ did not hear much commotion on the background.
There were moments in the conversations where ONG asked for their
prayers. GONZALEZ tried to keep the line open and kept ONG
talking. At one point, ONG started to cry and said "Oh God Oh God,
what is going onl" and the call ended. GONZALEZ later saw what

[PDF page 2]

FD-302a (Rev. 10-6-95)

September 5, 2003 2:41 pm Page 2

 265D-NY-280350-CE

Continuatlorrof-PB'-SO^of Nydia E. Gonzalez , On 09/12/2001 , Page 3

happened on the television news coverage of the destruction of the

World Trade Center.

On a separata matter. GONZALEZ told the writar about

another call on or

9/11 Law Enforcement Sensitive

[PDF page 3]

September 5, 2003 2:41 pm

PageS
BESfWBDNO : M-4NT-00046016
BEGS^fES : 265A-NY-280350-302-6545
DATE =09/11/2001
FBIDESCR : DAVID DIVAN, CORPORATE SECURITY
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/12/2001

On September 11,2001, DAVID DIVAN, Corporate Security.

American Airlines, 4601 Highway 360, Dallas, Texas, telephone
number:! ~1 was contacted at his place of employment by
a Special Agent of the Federal Bureau of Investigation FBI,
Dallas Division. DIVAty provided one copy of a recording of a phone
conversation between an American Airlines AA Flight Attendant,
Betty Ong, Flight #11, and the AA Reservation Center, on September
11,2001. -::::;:;-;:::;:: 9/11
_. .. . . , ... .j-v :::::::; Personal
The recording was made by Larry Wanstev. Managing :. .
Director of Corporate Security, AA, telephone numberC^^J <• nvacy
r""~~\during an Interview with Nydia Gonzalez, AA, employee number:
I i Southeastern Reservation Center; Raleigh, North Carolina,
talophnnn numhar-r ~1 nnring the telephonically
recorded interview, Gonzalez plays an original recording of a phone
conversation between Ong. Flight #11, and the Reservation Center,
on September 11, 2001.

The recording played by Gonzalez appears to have been

made during the highjacking of AA Flight #11. During the
recording, Ong describes the assault on the crew and passengers.
The recording ends prior to the crash of the flight. Gonzalez
states that she was on the phone with Ong for approximately five
more minutes after the recording ended.

DIVAN made a copy of the recording made by Wansley in the

presence of a Special Agent of the Federal Bureau of Investigation,
Dallas Division, and then provided the FBI with that copy.
Additional copies of the tape were made by Dallas FBI. The
original copy, provided to Dallas FBI, and the copies made by
Dallas FBI, are in the custody of Dallas FBI ELSUR.

Investigation on at
. , ..,,...08/11/200,1 Dallas, Texas ~"<)/\\w
File # . D a t e dictated Enforcement
265D-NY-2803SO N/A Privacy
by SAJ ~| J

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

September 10, 2003 10:51 am Page 1

,BEGPRODNO : M-INT-00016604
BEGBATES : 265A-NY-280350-CE~1017
DATE = 09/11/2001
FBIDESCR : TROY WREGGELSWORTH
FULLTEXT : FD-302 {Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/13/2001

RE: LEAD CONTROL NUMBERS: DL267ANDCE66

TROY WREGGELSWORTH. date of birthP

Jvvas 9/11
interviewed at his place of employment, AMERICAN AIRLINES AA Personal
SOUTHEASTERN RESERVATION CENTER. 500 Gregson Drive, Cary, North
Carolina 27511, telephone number!"" i. where he is i nvacy
employed as the Systems Analyst for the facility. WREGGELSWORTH,
after being advised as to the identity of the interviewing agent,
provided the following information:

WREGGELSWORTH stated the telephonic system utilized by

the AA SOUTHEASTERN RESERVATION CENTER otherwise known as SERO,
was an "ACD" switch that is produced by ROCKWELL INDUSTRIES and
Is known by the generic name of "ROCKWELL SPECTRUM".
WREGGELSWORTH stated that ROCKWELL kept a full-time
representative on premises who WREGGELSWORTH identified as LARRY
YARBROUGH.

WREGGELSWORTH explained that airline reservations for

the entire United States on behalf of AA is handled through one
of seven 7 locations. Those locations are as follows:

Hartford designated as ERO

Cincinnati designated as CRO

Dallas designated as DTRO

Fort Worth designed as SRO

Tucson designated as SWRO

Las Vegas designated as LVRO

Raleigh designated as SERO

Investigation on at 9/11 Law

09/11/2001 Cary, North Carolina , '
.bnlorcement
File # Date dictated Privacy
265D-NY-280350-CE 09/12/2001
by SAj |

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

September 17.2003 10:48 am Page 1

 [PDF page 1]

FD-302a (Rev. 10-6-95)

265O-NY-280350-CE

Continuation of FD-302 of TROY WIEGGELSWORTH , On 09/11/2001 .Page 2

WREGGELSWORTH stated he was aware that a flight attendant

FA on AA Flight 11 out of Boston placed a telephone call to the
Reservations Center at SERO on instant date. WREGGELSWORTH stated
that all incoming calls come into the telephone circuit and are
routed to the appropriate Customer Service Agent CSA.
WREGGELSWORTH stated the system did employ a recording ability and
that agents merely have to push an emergency button which would
record telephone calls for approximately four minutes in total.
WREGGELSWORTH stated after 4 minutes, the system automatically shut
off the recording. WREGGELSWORTH stated in instant matter, the
telephone call from the FA on AA Flight 11 had lasted much longer
than four minutes and that only the first four minutes of the
telephone call had been captured by the system. WREGGELSWORTH
informed that the telephone system would not erase the call in its
main circuitry. WREGGELSWORTH and YARBROUGH made an off-line
duplicate of the telephone call to ensure that the file was backed
up. This file in its original format Is in a ROCKWELL proprietary
software format and can only be listened to through that format in
its original state. WREGGELSWORTH copied the original ROCKWELL
recording, converting it to a WAV format. WREGGELSWORTH stated he
did this conversion to a WAV format so that he could e-mail a copy
of the recording to his corporate security in Dallas, Texas.
WREGGELSWORTH Identified the individual in corporate security that
he e-mailed the WAV copy to as LARRY WANSLEY. the Managing Director
of Corporate Security. YARBROUGH routed original ACD call in the
ROCKWELL format to a stand-alone computer connected to the phone
system so it would be safe from any computer crashes. It is
encoded in the exact ROCKWELL format that it was received.

[PDF page 2]

September 17,2003 10:46 am Page 2

BEGPRODNO : M-INT-00013035
BEGBATES : 265A-NY-280350-302-51589
DATE =09/11/2001

FULLTEXT : FD-302 (Rev. 10-6-95)

• 1-

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/11/2001

JANET PADILLA, Regional Reservations Manager, was

interviewed at her place of business, 11555 West Touhy Avenue.
Chicago, Illinois 60666, telephone numbarT" 1. PADILLA
was advised of the identity of the interviewing Agent and sta then
provided the following information:

PADILLA was provided with the names of nine individuals

from UNITED AIRLINES Flight 175 and Flight 93. PADILLA was asked to
identify any and all baggage checked as well as provide any
additional information available for those passengers.

FAYEZ AHMED, seat 2A checked two bags, claim number

776214 and 776215. He was checked In by GAIL JAWAHIR. employee
numberd^^ MOHALD ALSHERI in seat 2B was checked in by GAIL
JAWAHIR and had no checked bags: ALSHERJ was traveling with MARWAN
ALSHEHHI who sat in seat 6C. MARWAN ALSHEHHr cheeked one.bag
-through-to-Las Vegas, claim number 775635. ALSHEHHI was checked in
bvl H etnptovse fiteF^^-AHMEP'AtiGtfAMDTTn seat9D ^;;^9/11
checked two bags through to San Francisco, claim number 772897 and . :;-:v: 7 Personal
772898. ALGHAMDI was checked in by GAIL JAWAHIR. HAMZA ALGHAfcJD:l::;>- Privacy
sat in seat 9C, checked no bags and was checked in by GAIL JAWAH1B, "
file 41389. ..,• ' ..,•••<-"".,••''

Regarding Flight 93, AHMED A.LNA1vii sat in..sea{.3C arid / /

checked two baas, claim number 777391 and 777392. "ALNAMI was
checked in by I [employee file .numberd^U SAEED
ALGHAMDI was seated in seat 3D. ALGHAMDI did not check any / /
baggage. AHMED ALHAZNAWI sat.in seat 6B and checked one baa with .
claim number 77914. ^^^MM
ALHAZNAWI ^:.
was
. . -j-
checked
... .
in *bvl
"""^m^^m^^^
i,
employee file numberl l-'?IAD JARRAH sat in seat 1B and did .riot
check in any baggage. JARRAH was checked in bvl I'
employee file numhari i

All the above named individuals had no inquiry phone

calls made on their behalf to United Airlines.

ALNAMI, telephone number 954 771-0620, 755 Dotterel

Road, Apt. 1504, Del Ray Beach, Florida 33444, left a telephone
number that no one answered, therefore no one could be contacted.

Investigation on at
,... ,...,.,,,t.„..„:^a/J4^200-t., Chicago, Illinois

File# Date dictated

265A-NY-280350 971172001 9/11 Law
by SAi 1 Enforcement
Privacy
This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

September 5,2003 2:12 pm Page 1

[PDF page 1]

FD-302a (Rev. 10-6-95)

265A-NY-280350

Continuation of FD-302 of JANET PADILLA , On 09/10/2001 .Page 2

ALNAMI was traveling with SAEED ALGHAMDI with the same contact
jflfaranatiQD* ALHAZNA.WI .provided the same contact telephone number,
but no address. These three people bought first class one-way
tickets. JARRAH provided telephone number 954 920-5190 and an
address of 1816 Harding Street, Hollywood, Florida 33020 as his
contact information. When dialed, this telephone number had no
answer. JARRAH also bought a one-way first class ticket.

FAYEZ AHMED provided telephone number 954 815-3004 and

an address of 14545 J Military Trail 180, Del Ray Beach, Florida
33484, as his contact information. This telephone number was
answered by a phone mailbox. AHMED was traveling with ALSHEHHI and
provided the same contact information. Both bought one-way first
class tickets. AHMED ALGHAMDI provided telephone number 561 278-
1762 and an address of 1730 South Federal Highway, NBR 260, Del Ray
Beach, Florida 33483 as contact information for himself and HAMZA
ALGHAMDI. ALGHAMDI also provided an E-Mail address
ZI2O2022@YAHOO.com when he bought his ticket over the internet.
HAMZA ALGHAMDI provided the same contact Information as AHMED
ALGHAMDI. Both ALGHAMDIs bought one-way first class tickets.

9/11 Personal Privacy

[PDF page 2]

Page2
BEGPRODNO : M-INT-00059879
BEGBATES : 265A-NY-280350-302-15602
DATE =09/15/2001
FBIDESCR :I I
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/15/20^;::;:;if

..^*°"".-S''.••'''.-•'// Personal
September 15, 2001 f ^ * \ * ' ' ' ' ~ " . . - • : : ^ ' " , . • • ' " /'// Privacy
was Interviewed at his home by Det.r
and Det.l regarding Lead # 1168. After being advTsed.
of the nature of the Interview I 1 provided the following ^f
information. - .,.--'"

i totaled that on 08/19/2001 "at 1100 hpurs, he was .-;?' /

driving his car out of a parking spot ..located oh piUrtas Avenue ..-ff /••/ , /
Brooklyn. At said time . he observed three 3 people exiting I I /
I t: two 2 men and one 1 woman who were . /
all said to be young and Arabic.f~ rstatas that he Jtgard /
then speaking Arabic , and adds that the men were carrying a dark /
colored cloth-type baa.I Isaid he drove pasttfie group,, /
and returned a half hour later to see the same group at same locy ; /
ation. Said persons were described byj _^'3^ b01" males had ''Hi
dark hair, It. facial hair, 19-20 y/o, 5'07,160-170,lbs.; woman // ,
had dark hair, 20 y/o, and western looking. /

On this date, the undersigned offitMrs were present at/ / / A

tend I conferred With building manader,) f ';'' .
/in-formed me that InApt^.a y / 11 Law
male Arabic lives with his girlfriend. I did speak witht. V ,: Enforcement
I [who stated that she lives yrithL——Li; Privacy
| ^Xahrf informed that she did recall standing in y
front of her building waiting for a friend to pick-up herself I"""/""!
and another mate .1 ~"~V She stated that they
were going to the laundry to wash clothes, and thaL___Jwas hold-
ing the laundry bag. She said that the friend never arrived to pick
them up. I did speak withi Kwho was at work., and
confirmed the story.

Investigation on at
09-15-2001 newyork

File # . Date dictated

1168 09-15-2001
Detj 1
by Del 1

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF Page 1]

September 5, 2003 5:18pm Page 1