STUDY GUIDE FOR COMMUNICATIONS 1010 FINAL

Know about decoding (Ch. 1). Being a sender and receiver of a message at the same time (Ch. 1). In the communication model, what are internal distractions such as wandering called? (Ch. 1). Know about synchronous communication channels (Ch. 1). Know about sending a message via more than one channel (Ch. 1). Know about the aspects of nonverbal behaviors (Ch. 2). Know about the work attributes of generation Y (Ch. 2). Know how the unwritten rules for smiling differ (Ch. 2). Know about assisting persons with disabilities (Ch. 2). Know differences between a monochromic and a polychronic culture (Ch. 2). Know the reasons and attributes of an exit interview (Ch. 6). Know the type of interview that is used to assess market needs and consumer reactions (Ch. 6). Know which are the most effective interviews (Ch. 6). Know what the interviewer is expected to do during most interviews (Ch. 6). Know the importance of setting goals for your interview (Ch. 6). Know about the importance of, and best time to cultivate, a personal network (Ch. 6). Know about sending letters of thanks to a career research interviewee (Ch. 6). Know the attributes of a career research interview (Ch. 6). Know what a scannable rsum is (Ch. 6). Know about the importance of public speaking, according to consultant Andrea Sutcliffe (Ch. 3). Know who is responsible for understanding a message (Ch. 3). Know the attributes of good listening (Ch. 3). Know attributes of multi-communicating as regards to listening (Ch. 3). Know what male listeners and female listeners tend to focus on (Ch. 4).

Know what determines an organizations communication climate (Ch. 4). Know the different forms of praise and when to give them (Ch. 5). Know the when and how of criticism (Ch. 5). Know about the accommodating approach to conflict management (Ch. 5). Know attributes of a compromise (Ch. 5). Know about the pros and cons of written reports in an oral presentation (Ch. 9). Know about the importance and attributes of the audience (Ch. 9). Know what makes your speech informative, persuasive, or entertaining (Ch. 9, 10). Know about the thesis statement and its role in speaking (Ch. 9, 10). Know how visual aids, especially technology, helps a presentation (Ch. 11). Know attributes of reports (Ch. 11). Know the parts of making a presentation (Ch. 12). Know about manipulation (Ch. 12). Know about effective teamwork skills (Ch. 7). Know the optimal size for a small group (Ch. 7). Know the characteristics of groups (Ch. 7). Know about virtual teams (Ch. 7). Know what an effective relevancy challenge requests (Ch. 8). According to Fisher, know about the emergence stage of a groups development (Ch. 8). Know about nominal group technique (Ch. 8). Know what is the first phase of Deweys reflective-thinking sequence (Ch. 8). Know the authority-rule method of decision-making (Ch. 8).