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Department of Homeland Security, Federal Protective Service MegaCenter Dispatch & Alarm Monitoring Requirement Request for Information

(RFI)

Request for Information (RFI) Federal Protective Service (FPS) MegaCenter Dispatch & Alarm Monitoring Requirement Background As delegated under 40 USC 1315 the Department of Homeland Security (DHS), Federal Protective Service (FPS) is responsible for protecting both personnel and property at federally leased, owned or occupied locations throughout the United States and its territories. This includes addressing any and all risks, threats and vulnerabilities that have been identified. In the successful execution of the aforementioned mission, FPS provides dispatch and monitoring support at four MegaCenters, Pennsylvania, Maryland, Michigan and Colorado, that is ancillary with the duties and functions required in protecting both personnel and property. General Requirement Information Award of a vehicle or vehicles supporting the requirements noted in this RFI is anticipated this fiscal year, specifically in the third or fourth quarter. It is anticipated that the Government will look to secure a vehicle or vehicles that will have a base period of performance of 12 months and four additional option periods each 12 months in duration. The total length of the effort or efforts is estimated to be five years, base and option periods considered. Detail provided through this RFI will better assist FPS in refining the necessary scope of work, anticipated labor mix associated with that work and ultimately in considering a procurement strategy that is in the best interest of the Government, the Vendor community and will supply a solution that will ensure mission success. MegaCenter Dispatch & Alarm Monitoring Requirement FPS anticipates releasing a requirement for services in direct support of the FPS MegaCenters to include but not limited to the following tasks: Operating voice radio communication systems and maintaining voice radio communications in the assigned network. This includes receiving and transmitting routine and emergency instructions, making and responding to requests for assistance, dispatching police and security personnel, conducting routine roll calls and on-air status checks, controlling the radio network to ensure proper procedures are followed, and other similar functions. Maintaining liaison on the assigned emergency and non-emergency telephone lines to expedite a variety of routine and emergency calls for police assistance from the public and/or employees from over 9,000 Federal facilities Nationwide. Monitoring and responding to state, local and Federal law enforcement radio communications. This includes monitoring transmissions that pertain to conditions

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Department of Homeland Security, Federal Protective Service MegaCenter Dispatch & Alarm Monitoring Requirement Request for Information (RFI)

and/or activities that may relate to or affect Department of Homeland Security (DHS) activities. Monitoring and operating alarm equipment. This includes regular and routine testing of alarm processing systems. This also includes making all necessary log entries for alarms emanating from within the area served by the MegaCenters and/or from within the geographic area supported by the associated alarm-reporting system. Maintaining detailed logs of all calls, actions and activities engaged in by the MegaCenter. This includes issuing case control numbers to the FPS and associated contract guard services personnel who are involved in incidents or investigations. This also includes making such reports as may be required for the FPS reporting system. Writing a variety of reports and logs that document incidents and activities associated with the MegaCenter. This includes but is not limited to developing and maintaining MegaCenter incident reports, logs, case control logs, complaints, activity reports and complaint file systems. Maintaining a complete emergency notification log(s) for all key personnel and facilities within the MegaCenter. This includes contacting designated personnel, as required to respond to incidents and activities. This also includes acting as the contact in receiving and relaying emergency notification reports and calls to and from the FPS Headquarters, Regional Offices, and/or client agencies. Operating and monitoring access control systems and programming access computer functions. This includes ensuring that the appropriate type and class of access/entry card is used for entry. It also includes saving and copying information to a computer disc, and taking required action(s) when a security system violation/alarm occurs. Maintaining and monitoring MegaCenter duty roster to include listing all assigned Federal Protective Service personnel. Coordinating with the FPS supervisor, or their designee, in the absence of a designated district official or when unable to contact designated officials, regarding necessary decisions affecting the FPS mission during emergency situations. Performing operator level maintenance on all equipment to include daily alarm and various communication line checks. This also includes reporting on all system and equipment failures for console operations. Monitoring, operating and acknowledging alarms and events, and dispatching Federal Protective Officers (FPOs), Protective Security Officers (PSOs), facility staffs, and/or local police.

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Department of Homeland Security, Federal Protective Service MegaCenter Dispatch & Alarm Monitoring Requirement Request for Information (RFI)

Monitoring and/or operating any and all communication and computer equipment that may currently exist in and/or may be added to the MegaCenter. FPS will provide the contractor with appropriate training for all new separate operator functions. Performing monthly intrusion and duress alarm testing, to ensure that all alarms are working and to ensure that alarm contact persons lists are current, accurate and complete. This information shall be documented in the MegaCenter log. This includes reviewing and updating all contact person/notification lists, thereby ensuring that these lists include only current names, and current home and office telephone numbers. Backing-up computer data files, voice recording, and rotating (removing, storing and replacing) audiotapes used to record telephone line and radio conversations as needed, depending on the equipment in the MegaCenter. Performing data entry and validations for MegaCenter clients to ensure all contact records are continually revised, updated and accurate. This includes calling clients to get updated information and updating records, logging offenses and/or incident information and verifying the Dispatch Operations Log each day to ensure accuracy.

Specifically, FPS considers police dispatch and alarm monitoring to be the primary support areas under this requirement. Secondary will be the support and technical maintenance of all databases, computer equipment, alarm monitoring and alarm programming equipment, and all other technical support aspects of the MegaCenter operations. FPS estimates the following labor categories that would be appropriate in the successful execution of the above efforts. It is recognized that some of the positions successfully supporting this effort will require a security clearance, provided for through DHS. This list is in no way a finalized breakdown of the necessary support required.

Associated Labor Categories


Project Manager Technical Service Department Manager Network IT Engineer Systems IT Administrator Telecommunications Mechanic I (Alarm Technicians) Telecommunications Mechanic II (Alarm Technicians) Computer Operator V (Dispatcher) Computer Operator IV (Dispatcher) Computer Operator III (Dispatcher) Computer Operator II (Dispatcher) Computer Operator I (Dispatcher) Service Order Dispatcher (Trainee-Dispatcher) Educational Technologist (Training Coordinator) Technical Instructor (Assistant Training Coordinator) Telecommunications Specialist (Radio) Telecommunications Specialist (Telephone) Administrative Office Manager Administrative Assistant Data Analyst Data Analyst II Radio Frequency Manager National Crime Information Center Coordinator

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Department of Homeland Security, Federal Protective Service MegaCenter Dispatch & Alarm Monitoring Requirement Request for Information (RFI)

RFI Questions Scope of Work Information Q: In your review of the above requirements and associated labor mix do you believe your company can support the full mission? If so please briefly explain your approach to successfully executing this effort to include detail on the potential use of subcontractors. In this brief explanation please include any relevant efforts that your company recently supported or is currently supporting to include size/scope and agency supported. If subcontractor support is anticipated please detail the percentage of work supported per Vendor. In your review of the above requirements and associated labor mix do you believe such support can be provided for in full through a Federal Supply Schedule (FSS), specifically a General Services Administration (GSA) contract? If so please supply additional detail regarding the particular FSS considered or why you believe a FSS might not be appropriate in supporting the total scope of work. In your review of the above requirements and associated labor mix do you believe the effort would be best suited as one vehicle supporting all four MegaCenters or four separate vehicles supporting each MegaCenter? Please supply any additional detail that supports your response, for example benefits provided in separate MegaCenter contracts or levels of efficiency recognized in a single award. In your review of the above requirements and associated labor mix which NAICs do you believe such support is best covered by? Please provide additional detail regarding the particular NAICs supplied. In your review of the above requirements and associated labor mix do you believe the effort is Commercial or Non-Commercial services? Please provide additional detail regarding your response to this question. FPS considers such professional certifications as Association of Public Safety Communications Officials (APCO) and National Crime Information Center (NCIC) essential to this requirement. Is it mandatory for your workforce to carry such certifications? If so please include additional detail that supports your response to this question, specifically, what certifications you believe are critical to successfully supporting this requirement and detail whether or not your company at this time currently has access to certified resources and if so at what level and how many.

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Department of Homeland Security, Federal Protective Service MegaCenter Dispatch & Alarm Monitoring Requirement Request for Information (RFI)

Vendor Information Q: Is your company interested in this requirement? Please provide additional detail regarding your response to this question, specifically whether you are interested in this requirement as a prime contractor, subcontractor etc.? Are you a small business? If so please supply additional detail regarding any small business preferences.

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Security Information Q: Has your company supported efforts that have required DHS suitability cleared personnel? Please provide additional detail supporting your response to this question to include whether or not your company at this time currently has access to DHS suitability cleared resources and if so how many. Has your company supported efforts that have required cleared (Secret, Top Secret, etc.) personnel? Please provide additional detail supporting your response to this question to include whether or not your company at this time currently has access to cleared (Secret, Top Secret, etc.) resources and if so at what level and how many.

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General Information Q: Based off of the information provided for in this RFI is there any additional detail that you consider to be of critical importance that you feel will assist the Government in better defining its requirement and in the process of selecting a suitable procurement strategy?

Conclusion As noted above, the detail provided through this RFI will better assist FPS in refining the necessary scope of work, anticipated labor mix associated with that work and ultimately in considering a procurement strategy that is in the best interest of the Government, the Vendor community and will supply a solution that will ensure mission success. In submitting responses please include your full company name and address, applicable POC e-mail address and your DUNS. Please ensure that your response only addresses the questions provided for in this RFI. A ten page limit is set on all responses which will allow for the Government team to review and process the detail provided in a timely manner and to maintain the schedule set which reflects potential award this fiscal year.

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