Operations Mgmt Question 1 Which of the following is not a physical factor that can influence the choice of location

for an operation?

a) Nature of the communication links b) Access to customers c) Access to raw materials d) Provision of water supply
Question 2 Which of the following is not a socio-economic factor that can influence the choice of location for an operation?

a) Local labour markets b) Business climate c) Transportation networks d) Proximity to competitors

Question 3 Locating several mobile phone shops in the same part of a town is an example of __________________________?

a) Saturation marketing b) Saturation clustering c) Competitive marketing d) Competitive clustering

Question 4 The initial decision whether a manufacturer fabricates in-house or uses an outside supplier is known as _____________________?

a) An Offshoring decision b) A Make-or-Buy decision c) An Outsourcing decision d) A Purchasing decision

Question 5 Outsourcing is ___________________?

a) Only related to manufacturing operations. b) The same as a make-or-buy decision. c) Moving the production of goods or services from in-house to an external supplier. d) Setting up a supplier of a new product or service
Question 6 Which of these is not a major reason to outsource a product or service?

a) To reduce operating costs b) To increase control of the process c) To give access to higher technical ability d) To focus on core business areas
Question 7 Which of these layout types is most associated with a mass process?

a) Fixed position layout b) Process layout c) Product layout d) Cell layout

Question 8 Which of these layout types is most associated with a project process?

a) Fixed position layout b) Process layout c) Product layout d) Cell layout

Question 9 Which of these layout types is most associated with a batch processing operation?

a) Fixed position layout b) Process layout c) Product layout d) Cell layout

Question 10 The physical environment of a service operation is often referred to as the ___________________?

a) Manuscape b) Landscape c) Servicescape d) Physical scape

Inventory is ______________________?

a) A raw material item used in an operation. b) An item stored for later use in an operation. c) An item in transit for later use in an operation. d) Any of the above.
Question 2 Products which are completed awaiting despatch to a customer are called _______________ inventory.

a) Pipeline b) Cycle c) Finished Goods d) Work in Process

Question 3 Partially processed or finished goods which are sent between factories over large distances is called ______________ inventory.

a) Pipeline

b) Cycle c) Finished Goods d) Work in Process

Question 4 Batch production such as baked goods produces _______________ inventory.

a) Pipeline b) Cycle c) Finished Goods d) Work in Process

Question 5 Semi-finished stock is also known as ________________ inventory.

a) Pipeline b) Cycle c) Work in Process d) Anticipatory

Question 6 Which of these reasons to keep inventory can lead to improved quality?

a) It allows processes to flow more smoothly. b) It makes deliveries more reliable. c) It helps to deal with short term demands. d) It enables the best material to be sorted prior to production.
Question 7 Which of these reasons to keep inventory will improve flexibility?

a) It allows processes to flow more smoothly. b) It makes deliveries more reliable. c) It helps to deal with short term demands. d) It enables the best material to be sorted prior to production.

Question 8 What do the letters EOQ stand for?

a) Estimated Order Quantity b) Economic Order Quantity c) Estimated Order Quality d) Economic Order Quality
Question 9 The EOQ of an item is calculated using the annual demand together with the ___________ cost and the __________ cost.

a) Direct and Variable costs b) Indirect and Holding costs c) Direct and Ordering costs d) Ordering and Holding costs
Question 10 Goods in transit can be tracked using RFID technology. RFID stands for?

a) Remote File Identification b) Resource Frequency Identification c) Radio Frequency Identification d) Radar Frequency Identification