THE

DIRECTION

STRATEGIC PLANNING PROCESS 2009 - 2014

The Big Picture

Before we built our plan, we examined the big picture

We discussed how major trends could impact the stakeholders in GWPs marketplace over the next five years. We charted the major threats and opportunities that these stakeholders could create in our marketplace.

We identified trends

INCREASING WORLDWIDE ECONOMIC UNCERTAINTY INCREASING GROWTH IN CALIFORNIA AND THE WORLD HIGHER STANDARD OF LIVING AND SERVICES INCREASING CONCERN FOR HUMAN HEALTH AND THE ENVIRONMENT INCREASING CLIMATE CHANGE

SMALLER WORKFORCE SHIFTING TO NEW ECONOMY

INCREASING SAFETY AND SECURITY INCREASING MAINTENANCE, REPAIR, OR REPLACEMENT OF INFRASTRUCTURE

We identified stakeholders

Major Future Opportunities

1. 2.

3.
4. 5.

6.
7. 8.

9.

Our customers conserve more water and energy Customers utilize more recycled water and solar Customers use real-time information through AMI GWP gains more green energy to reduce carbon footprint GWP sells more power outside the City GWP reduces its peak loads GWP receives positive publicity and support Joint resource projects increase GWPs access to power supplies Advanced technologies provide new efficiencies and solutions to GWP while creating potential new business

We decided that our plan must consider these priorities

1. WATER SUPPLY Maximize the production of local water resources and the efficiency of water use 2. POWER SUPPLY Ensure reliable power supply under severe legislative/regulatory controls and restrictions through a portfolio of resources that includes a reconfigured Grayson Power Plant 3. CUSTOMER SERVICE Achieve high customer satisfaction level by increasing the value of all GWP programs and services 4. RATES Achieve water and electric rates that are at the median of comparable utilities in Southern California 5. AGING INFRASTRUCTURE Assure the highest achievable service reliability by continuously improving and maintaining the GWP physical plant, electric and water facilities

Plan priorities
6. WORK FORCE Hire, develop, and retain a safe, highly skilled, dedicated, and customer-focused work force 7. SYSTEMS Utilize new and existing information systems and technologies that reduce GWPs costs, enhance customer service, and increase operational effectiveness 8. CITY OF GLENDALE Collaboration to improve both the Citys and GWPs efficiency and public image

9. LEGISLATION AND REGULATION Influence local, state, and federal legislation and regulations to benefit GWP's operations

THE GWP DIRECTION

Mission Vision Values Key Result Areas Goals Initiatives Scoreboard

Our Mission
Description of the successes GWP will have achieved at the end of 5 years

To be your trusted community utility

Our Vision
Description of the successes GWP will have achieved at the end of 5 years

To deliver reliable, high quality, environmentally-sensitive, and sustainable water and power services to our customers in a caring and cost-competitive manner, while creating a stimulating and rewarding work experience for our employees

Our Values
Principles and beliefs that are the bedrock for GWPs existence and the decision criteria for major programs, policies, and expenditures

Dedication to customer service

Trustworthy and respectful Ownership Teamwork Do it right! Continuous improvement

Key Result Areas

The performance areas where GWP must achieve measurable success over the next 5 years

WATER SUPPLY

POWER SUPPLY
CUSTOMER SERVICE RATES

WATER INFRASTRUCTURE
POWER INFRASTRUCTURE WORKFORCE

SYSTEMS
CITY OF GLENDALE LEGISLATION & REGULATION

Goals
Measurable targets that describe the components of excellence in each GWP Key Result Area (KRA)

KRA: WATER SUPPLY

1.
2. 3.

KRA: POWER SUPPLY

1. 2.

4.

Produce 3,856 AFY from Verdugo Basin by 2014 Serve 2,500 AFY recycled water by 2013 Institute a 2.5% PBC-like charge to fund water conservation measures by Dec 2010 Reduce water usage by 7% over 2006 base year by 2014

3.

4.

5.

Reduce electrical usage by 7% by 2014 Increase GPP efficiency to <10,000 heat rate by 2015 Reduce GHG emissions to 1990 levels by 2020 Achieve a balanced energy portfolio by 2020 Operate Energy Management Resources Group under defined metrics beginning July 2010

Goals
Measurable targets that describe the components of excellence in each GWP Key Result Area (KRA).

KRA: CUSTOMER SERVICE

1.

KRA: RATES
1.

2.

3.

Consistently achieve above average customer satisfaction scores from the CMUA survey by Dec 2010 Ensure that all affected customers and public are consistently notified of all GWP activities by Dec 2009 Restore minor power outages within 10 minutes and major outages within 20 minutes by 2014

2.

3.

4.

Establish water rates at or below 80% of the average rates in the area by 2014 Reduce electric rates to 35% below SCE by 2014 Increase annual electrical wholesale net revenue to $10M by 2014 Reduce electrical system losses to <10% by 2014

Goals
Measurable targets that describe the components of excellence in each GWP Key Result Area (KRA).

KRA: WATER INFRASTRUCTURE

1. 2.

KRA: POWER INFRASTRUCTURE

1. 2. 3. 4.

3. 4.

Reduce unaccounted-for water to 5% by June 2011 Replace all small meters installed before 2004 by June 2011 Replace/rehabilitate 25 miles of pipe by 2014 Implement effective asset management by 2013

Reduce number of outages to less than 25 per year by June Upgrade transmission system to 69 kV by June 2014 Convert distribution feeders from 4 kV to 12 kV by 2020 Replace all electromechanical relays with state-of-the-art relays by 2018
Implement effective asset management by 2013

5.

Goals
Measurable targets that describe the components of excellence in each GWP Key Result Area (KRA).

KRA: WORKFORCE
1.

KRA: SYSTEMS
1.

2. 3. 4.

5.

Continually improve job satisfaction of our employees beginning Nov 2009 Increase annual workforce availability to 87% by 2014 Have <5% vacancy rate by 2012 Achieve annual utility average OSHA incident rate of 2.0 beginning 2014 Have zero preventable vehicle accidents each year beginning June 2010

2.

3.

4.

5.

Achieve 100% AMI meter saturation by 2013 Operate GWP within a city-wide GIS beginning 2013 Implement new Dept of Finance processes for GWP transactions beginning Dec 2010 Create a GWP system integration that assures no redundant data entry by 2013 Launch profitable new business ventures beginning 2013

Goals
Measurable targets that describe the components of excellence in each GWP Key Result Area (KRA).

KRA: CITY OF GLENDALE KRA: LEGISLATION & 1. Improve communications with customers, REGULATION City Council, and City Departments
2.

3.

4.

beginning Nov 2009 Determine optimum value of transfer to provide mutual benefits to City and GWP by 2014 Implement communications vehicles to improve GWPs public image beginning 2011 Implement new collaborative ventures with City departments beginning Dec 2011

1.

2.

3.

4.

Continue compliance with state and federal regulatory requirements beginning Feb 2009 Establish and continue on-going relationships with state and federal legislators and regulators beginning Jan 2010 Develop specific GWP legislative strategy and initiatives beginning June 2010 Provide quarterly reports on major activities and successes beginning Jan 2010

GWP STRATEGY MONITORING WORKSHEET

1 WATER SUPPLY
1.1 Prod uce 3 ,856 AFY from Verdugo Basin 1.1.1 Mo' wells Kavoun as Takidin Foothill well in-service Rockha ven well in-service "Other" well in-service Hire advisor/business consultant In hou se training Create asset register CIP validation Main tenance procedures/automatio n Operations manu al/documentation Expan sion Master Plan Financial analysis Ordinance modification Design and build p rojects Financial analysis Ordinance modification Marke t water sa vin gs progra ms to save 1% per year Enhance/modify water savings programs to impro ve savings Jun Jun Dec

KRA GOAL INITIA TIV E

2009 2010 2011 2012 2013 2014

Sep Sep Jun Jun Jun Oct Dec Mar Jun Dec Jan Jun Dec Jun Jan Dec Jun Dec Dec Dec Dec

INITIA TIV E

1.1.2 BAM Better Asset Management)

Kavoun as

GOAL INITIA TIV E

1.2 Serve 2,500 AFY recycled water 1.2.1 RW to the max

Kavoun as Takidin

GOAL INITIA TIV E

1.3 Institute a 2.5% PBC-like charge to fund wate r conservation measures 1.3.1 Redoing Water Rates 1.4 Reduce water usage by 7 percent ove r 2006 b ase year 1.4.1 Water Is Life, Don't Waste It

Kavoun as Kavoun as Bassin Kuennen

GOAL INITIA TIV E

KRA GOAL INITIA TIV E

2 POWER SUPPLY
2.1 Reduce electrical usag e by 7% 2.1.1 Save a Little, Save a Lot 2.2 Increa se GPP efficiency to <10,00 0 heat rate 2.2.1 Project Mode rnize Bassin Kuennen Lins Lins Marke t energy efficiency pro grams to save 1% per year Enhance/modify EE p rograms to improve savings Develop resource mo del Develop portfolio metrics analysis Decision on new units New units installed Develop resource mo del Develop portfolio metrics analysis Techno logy portfolio decision Project acquisition Develop resource mo del Develop portfolio metrics analysis Portfolio fuel mix decision Supply resou rce acquisition Define scope of measurement Reta in consu ltant Develop mod el Measure trading performance

2009 2010 2011 2012 2013 2014

Jun Jun Dec Sep Sep Jan Jan 2020 Sep Sep Jan Jan 2020 Sep Sep Jan Jan Jul May Jun Jan Jul Jul Jul Jul Jun Dec Jun Dec Jun Dec Jun Dec Dec Jun Dec 2015

GOAL INITIA TIV E

GOAL INITIA TIV E

2.3 Reduce GHG emissio ns to 1990 levels 2.3.1 Project RPS

Lins Lins

GOAL INITIA TIV E

2.4 Achieve a b alanced en ergy portfolio 2.4.1 Project Zen Balance

Lins Lins

GOAL INITIA TIV E

2.5 Operate Energy Management Resources Group under defined metrics 2.5.1 Project Trading Metrics

Lins Lins

GWP STRATEGY MONITORING WORKSHEET

KRA GOAL INITIA TIV E INITIA TIV E INITIA TIV E INITIA TIV E

3 CUSTOMER SERVICE
3.1 Consistently achieve above average custo mer satisfaction scores from th e CMUA Vallier su rvey 3.1.1 Customer Co ntact Surveys Benson Conduct q uarterly customer conta ct survey 3.1.2 GWP Custo mer Surveys Kuennen Conduct GWP ann ual customer surveys 3.1.3 Customer Service Training Cline Provide 4-6 hours customer focused training / year 3.1.4 Migration of Trouble Orders to CIS Herman System Set-up Training 3.2 Ensure that all affected customers and public are co nsistently no tified of all GWP Bassin activities 3.2.1 Mass Notifica tion System Kuennen Implement system Arrange for no tification of planned outages Arrange for no tification of unp lanne d outages and est. time of re storation 3.3 Restore minor po wer outage s with in 10 minutes and major outages within 20 minutes Abueg 3.3.1 SCADA System Germond Factory Acce ptance Test Delive ry RFP for Insta llation Insta llation Contract Award Insta llation Site Acceptance Test / Imple mentation 3.3.2 Fiber SONET Insta llation Germond Delive ry Insta ll Test an d Commission 3.3.3 Fuse Coordinatio n on Feeders Abra ri No. 6 Montrose No. 8 Montrose No. 7 Scholl No. 7 Columbus No. 2 Western No. 9 Tropico 3.3.4 Glorietta Sub station Upgrade Abra ri Comple te prequa lification of b idders Submit RFP to Council Commu nity meeting CEQA Construction Operate upgrade d sub station 3.3.5 Grandview Substation Upgrad e Abra ri Start design Comple te stu dies and specifications Construction Operate upgrade d sub station 3.3.6 Disturbance Monitors Installatio n Abra ri Operate upgrade d Kellogg Operate upgrade d Rossmoyne 3.3.7 Outag e Management System Abueg Prep are specifications Vendor se lection Delive ry and installa tion Implementation

2009 2010 2011 2012 2013 2014

Dec Jun Oct Dec Jun Jul Dec Oct Nov Dec Jan Feb Apr Feb Mar Sep Oct Feb Apr May Jun Jun Dec Dec Jun Jun Mar Mar Mar Jun Oct May Sep Jun Oct May Dec Jun Jul Dec Jun Jul Dec Oct Dec Oct Dec Oct Dec Oct Dec Oct Dec

GOAL INITIA TIV E

GOAL INITIA TIV E

INITIA TIV E

INITIA TIV E

INITIA TIV E

INITIA TIV E

INITIA TIV E INITIA TIV E

GWP STRATEGY MONITORING WORKSHEET

KRA GOAL INITIA TIV E

4 RATES
4.1 Establish water rates at or below 80% of the average rates in the area 4.1.1 Redoing Water Rates 4.1.2 BAM (Better Asset Manage ment) Kavoun as Kavoun as Kavoun as Financial analysis Ordinance modification Hire advisor/business consultant In hou se training Create asset register CIP validation Main tenance procedures/automatio n Operations manu al/documentation Engage principals in negotia tion Develop long -te rm stra tegy for land fill gas Litigate existing contract Retire associated Grayson un its Initiate fea sib ility study Create political/community support Implement trash to ene rgy project Litigate existing contract Finalize ra te analysis Implement public education programs Finalize portfolio study Operate trading group with new metrics Bill a nd co llect co st allocation for services Review historical performance Cata logue all historical and known trading strategies Input all strategies into metrics mo del Decision on wholesale vs. re tail allo cation Acquire all necessary trading tools and staff Wholesale net trading reve nue $3 Millio n Wholesale net trading reve nue $5 Millio n Wholesale net trading reve nue $1 0 Million Convert 4 kV to 12 kV distribu tion feeders Identify un metere d loads Insta ll master mete rs Insta ll metering instrume nts at substatio ns - Co lumbus Substation Utilize metering data in new SCADA Eliminate 69 kV/3 4.5 kV tra nsformers - Mon tro se an d Western Implement AMI Document procedures Provide training Identify theft and recover Assess level of the ft

2009 2010 2011 2012 2013 2014

Dec Jun Dec Jun Oct Dec Mar Jun Dec Jan Jan Mar Jun Dec Jun Jun Dec Jan Sep Dec Sep Jan Dec Jan May Jul Jan Jan Jul Jan Jan Mar Mar Dec Jun Jun Jun Dec May Jun Dec Jun Dec Jan Jan Jan Jan Jan Dec Dec 2020 Dec Jun Dec

INITIA TIV E

GOAL INITIA TIV E

4.2 Reduce electrical rates to 35% b elow SCE 4.2.1 Renegotia te Scholl Canyon Gas

Steiger Steiger

Dec

INITIA TIV E

4.2.2 Alternative Use for Lan dfill

Steiger

INITIA TIV E INITIA TIV E INITIA TIV E INITIA TIV E GOAL INITIA TIV E

4.2.3 PGE Contract Re configuration 4.2.4 Tran sfer Stabilization at 2008 Le vels 4.2.5 GWP Revenue In crease 4.2.6 Customer Service Cost Plan 4.3 Increa se an nual electrical wholesale revenu e to $1 0M 4.3.1 Project Optimize

Lins Steiger Steiger Davis Lins Lins

GOAL INITIA TIV E INITIA TIV E

4.4 Reduce electrical system losses to <10% 4.4.1 Distribu tion System Loss Reduction 4.4.2 Metering

Abueg Abra ri Abra ri

INITIA TIV E

4.4.3 Theft of Service

Vallier

GWP STRATEGY MONITORING WORKSHEET

KRA GOAL INITIA TIV E

5 WATER INFRASTRUCTURE
5.1 Reduce unaccounte d-for water to 5 % 5.1.1 (BAM) Better Asset Management Kavoun as Kavoun as Hire advisor/business con sultant In hou se training Create asset register CIP validation Main tenance procedures/automatio n Operations manu al/documentation Re-issu e CIP Design and bu ild p rojects Award AMI installation contract AMI fu lly implemented Re-issu e CIP Design & build proje cts Hire advisor/business con sultant In hou se training Create asset register CIP validation Main tenance procedures/automatio n Operations manu al/documentation Hire GWP GIS professional Award RFP contract to po pulate GIS with GWP system Implement full GIS use

2009 2010 2011 2012 2013 2014

Jul Jun Oct Dec Mar Jun Dec Mar Jul Oct Sep Oct Jul Mar Jul Jun Oct Dec Mar Jun Dec Aug Dec Dec Jun

INITIA TIV E

5.1.2 Fix the Pipe s 5.2 Replace all small meters installed befo re 2004 5.2.1 AMI Fully Imp lemented 5.3 Replace/rehabilitate 25 miles of pipe 5.3.1 Fix the Pipe s 5.4 Implement effe ctive asset manage men t 5.4.1 BAM (Better Asset Manag emen t)

Hayes Vallier Kuennen Kavoun as Hayes Kavoun as Kavoun as

GOAL INITIA TIV E

Jun Dec Jun

GOAL INITIA TIV E

GOAL INITIA TIV E

Dec

INITIA TIV E

5.4.2 City-wide GIS

Herman

GWP STRATEGY MONITORING WORKSHEET

KRA GOAL INITIA TIV E

6 POWER INFRASTRUCTURE
6.1 Reduce number of outages to less than 25 per year 6.1.1 SCADA System Abueg Germond Factory Acce ptance Test Delive ry RFP for insta llation Insta llation contract award Insta llation Site Acceptance Test / Imple mentation Delive ry Insta ll Test an d Commission No. 6 Montrose upgrade d No. 8 Montrose upgrade d No. 7 Scholl upgraded No. 7 Columbus upgraded No. 2 Western upg raded No. 9 Tropico upgraded Comple te prequa lification of b idders Submit RFP to Council Commu nity meeting CEQA Construction Operate upgrade d sub station Start design Comple te stu dies and specifications Construction Operate upgrade d sub station Operate upgrade d Kellogg Operate upgrade d Rossmoyne Prep are specifications Vendor se lection Delive ry and installation Implementation Create three-way transmission (Rossmoyne -Montrose-Glorietta) Upgrade Montrose-Bel Aire to Montrose-Western Comple te Grandview reconstruction of circu its Comple te Grandview conversions - tran sfer of loads Upgrade Grandview Substatio n to 69kV/12kV Reconstru ct Bel Aire service area Upgrade 1-2 feeders per year Operate upgrade d Kellogg Operate upgrade d Rossmoyne Glen dale - Howard Transmission Line Rossmoyne - Howard Transmissio n Line Glen dale - Fremont Transmission L ine Rossmoyne - Scholl Transmissio n Line Trop ico - Scholl Transmissio n Line Trop ico - Acacia Transmission Lin e Prep are cost-bene fit analysis Evaluate options (joint system or sepa rate) Implement plan Integrate with GIS, AMI and SCADA Hire a GWP GIS professiona l Award RFP contract to pop ulate GIS with GWP System Implement full GIS use

2009 2010 2011 2012 2013 2014

Jun Feb Apr Feb Mar Sep Oct Feb Apr May Jun Jun Dec Dec Jun Jun Mar Mar Mar Jun Oct May Sep Jun Oct May Dec Jun Jul Dec Jun Jul Jun May Jun 2020 Jun Oct Oct Oct Feb Dec Dec Jun May May May May May May Dec Dec Jun Dec Dec Aug Dec Dec Dec 2018 Jun Jun

INITIA TIV E

6.1.2 Fiber SONET Insta llation

Germond

INITIA TIV E

6.1.3 Fuse Coordinatio n on Feeders

Abra ri

INITIA TIV E

6.1.4 Glorietta Sub station Upgrade

Abra ri

INITIA TIV E

6.1.5 Grandview Substation Upgrad e

Abra ri

INITIA TIV E INITIA TIV E

6.1.6 Disturbance Monitors Installation 6.1.7 Outag e Management System

Abra ri Abueg

GOAL INITIA TIV E

6.2 Upgrade tran smission system to 69 kV 6.2.1 Tran smission Conversion to 6 9 kV 6.3 Convert distribu tion feeders from 4 kV to 12 kV 6.3.1 Stations Upgrade to 12 kV

Abueg Abueg Abueg Abra ri

GOAL INITIA TIV E

INITIA TIV E

6.3.2 Distribu tion Fee ders Upgra de to 1 2 kV 6.4 Replace all electromechanical re lays with state -of-the-art relays 6.4.1 Disturbance Monitors Installation 6.4.2 New De sign and Replace Relays

Abra ri Abueg Abra ri Abra ri

GOAL INITIA TIV E

INITIA TIV E

GOAL INITIA TIV E

6.5 Implement effective asset manage ment 6.5.1 Electric Asset Management System

Abueg Abueg

INITIA TIV E

6.5.2 City-wide GIS

Herman

KRA GOAL INITIA TIV E

7 WORKFORCE

GWP STRATEGY MONITORING WORKSHEET

Steiger Steiger Cline Re-evalua te lo ng-term resource needs Create ongoing pa rtnership with Hu man Resources Review an d upda te job classifications Comple te competitive salary study Implement edu cational p rogram fo r City Council New blog Enhanced website Perform assessment of current an d desirable skills for jobs Provide an Executive Ed ucation Program Provide group internal training classes Provide external training classe s Assess effectivene ss o f training prog rams Provide quarterly report o n ava ilability of p ersonn el Provide quarterly report o n unavailability Implement programs to reach goal Report / prompt hiring on a monthly basis Identify factors affecting the vacancy rate and possible fixes Provide quarterly statistical report Provide annua l reco mmendations for imp rovement Implement programs Provide safe driving training Implement disciplin e policy for avo idab le vehicle accid ents

2009 2010 2011 2012 2013 2014

Nov Dec Dec June Jan Jan Jan Dec Jan June July Jan Dec Jul Mar May Jul Mar May Mar Dec May Dec Dec Jan Jun Dec Jan Dec Jan Dec Jan Dec Jan Jun Dec Dec Dec Jan June Jan

7.1 Continually impro ve job satisfactio n of ou r employee s 7.1.1 Staffing Leve ls 7.1.2 Competitive Salaries

INITIA TIV E

INITIA TIV E

7.1.3 Internal Communications 7.1.4 Continuou s Train ing

Kuennen Cline

INITIA TIV E

GOAL INITIA TIV E

7.2 Increa se an nual workforce availability to 87% 7.2.1 Present and ready to go

Bassin Cline

GOAL INITIA TIV E

7.3 Have <5% va cancy rate 7.3.1 Fill the voids 7.4 Achieve annual u tility average OSHA incident rate of 2.0 7.4.1 Safety is No Accident

Bassin Cline Bassin Doyle

GOAL INITIA TIV E

GOAL INITIA TIV E

7.5 Have zero preventable vehicle accidents each year 7.5.1 Driving for Safety

Bassin Bassin

Sep Dec

KRA GOAL INITIA TIV E

8 SYSTEMS
8.1 Achieve 100% AMI meter satu ration 8.1.1 AMI Fully Imp lemented 8.2 Operate GWP within a city-wide GIS 8.2.1 City-wide GIS Vallier Kuennen Bassin Herman Award AMI installation contract Insta ll AMI Hire a GWP GIS Pro fessional Award RFP Contra ct to Populate GIS w/ GWP System Implement full GIS use Re-evalua te position Re-submit to City Council Hire AGM Fina nce Provide education to new AGM RMI survey Develop software Create collabo ration Develop software Identify redundant data bases Migrate trouble and meter data to CIS Eliminate re dundant data bases Implement new system Conduct tra ining on ne w system Assess feasibility of new ven tures Implement expanded fiber-optics syste m Extend AMI to othe r utilities Assess feasibility of expanding water initiatives Marke t Ch rome 6 treatment technology Sell recycled water outside of Glendale

2009 2010 2011 2012 2013 2014

Oct Sep Oct Aug Dec Dec Dec Mar Mar Jul Jan Jan Jan Oct Jan Dec Dec Dec Jan Jan Jan Jan Jul Jul Dec Jul Jan Dec Dec Dec Dec Dec

GOAL INITIA TIV E

GOAL INITIA TIV E

8.3 Implement new Dept of Finance pro cesses for GWP tra nsactions 8.3.1 AGM Finance On Board

Steiger Steiger

INITIA TIV E INITIA TIV E

8.3.2 Office Links 8.3.3 Streamlined Purchasing a nd Contracts 8.4 Create a GWP system integra tion that assures no redu ndant data entry 8.4.1 No Re dundant Data

AGM Fin AGM Fin Bassin Herman

GOAL INITIA TIV E

INITIA TIV E

8.4.2 Migration of Trouble Orders to CIS 8.5 Launch profitable new business ventures 8.5.1 New Busin ess Ventures

Herman Steiger Steiger

GOAL INITIA TIV E

INITIA TIV E

8.5.2 Expan ding Water Initiatives

Kavoun as

GWP STRATEGY MONITORING WORKSHEET

KRA GOAL INITIA TIV E

9 CITY OF GLENDALE
9.1 Improve communications with customers, City Council, and City Dep artments Steiger 9.1.1 City Council Commu nica tions Steiger 9.1.2 Public Communications Steiger Create regularly sched uled workshops Initiate periodic me etings with CC membe rs Implement website b log Implement mass notification system Implement GTV6 TV show specific to GWP Implement periodic update mee tings with City dep artmen ts Implement citywid e scoreboard disp lay for GWP g oal results Prep are educatio nal materia l Initative s 8.5.1, 8.5.2, 4.4.3, 4.3.1 Evaluate co mmunication vehicles to improve GWP Image Implement a method ology for id entifying issues re lated to image Implement plan to inform customers and improve image Identify op portunities of mutual interest Develop budget and other implementa tion requirements Implement inter-d epartmental collaborations

2009 2010 2011 2012 2013 2014

Nov Jan Mar Jan Oct Jan Jun Jan Jan Jan Jan Dec Jun Jun Dec Dec Jun Jun Dec Dec

INITIA TIV E

INITIA TIV E

9.1.3 City Department Commun ications 9.2 Develop optimium transfer level fo r mutual ben efit 9.2.1 Create Awareness 9.2.2 New Re venue Sources 9.3 Implement co mmunication vehicles to improve GWPs public image 9.3.1 Project Outrea ch

Steiger Steiger Bassin Steiger Bassin Kuennen

GOAL INITIA TIV E INITIA TIV E GOAL INITIA TIV E

GOAL INITIA TIV E

9.4 Implement new collaborative ventures with City depa rtments 9.4.1 Joint Venture s

Steiger

KRA GOAL GOAL GOAL GOAL

10 LEGISLATION & REGULATION

10.1 Continue complia nce with state and federal regulatory requ ireme nts Lins

2009 2010 2011 2012 2013 2014

Feb Jan Jan Jan

10.2 Establish and contin ue on-going relationships with state and federal legislators Lins and re gulators 10.3 Develop specific GWP legislative strategy and initiatives Lins

10.4 Provide quarterly reports on compliance, strategies, relationships and major activities Lins

GWP Strategy Scoreboard

The GWP Strategy Scoreboard will be implemented along with the strategic plan. This scoreboard will evaluate GWPs progress towards each goal in the plan.

This assessment will occur on a quarterly basis.

The results will be communicated to the City Manager, City Council, the Commission, City Departments, and GWP employees. On the next slide is a draft format of this scoreboard.

GWP STRATEGY SCOREBOARD

KEY Goal is ahead of schedule OR is exceeding expectations Goal is on schedule or is meeting expectations Goal is behind schedule or is below expectations

KRA & GOALS WATER SUPPLY 1 Produce 3,856 AFY from Verdugo Basin 2 Serve 2,500 AFY recycled water 3 Institute a 2.5% PBC-like charge to fund water conservation measures POWER SUPPLY 1 Reduce electrical usage by 7% 2 Increase GPP efficiency to <10,000 heat rate 3 Reduce GHG emissions to 1990 levels 4 Achieve a balanced energy portfolio 5 Operate Energy Management Resources Group under defined metrics CUSTOMER SERVICE Consistently achieve above average customer satisfaction scores from the CMUA 1 survey Ensure that all affected customers and public are consistently notified of all GWP 2 activities 3 Restore minor power outages within 10 minutes and major outages within 20 minutes 4 Implement all facets of the Water System Asset Management Project

Due

QQQQ

2014 Kavounas Dec 2013 Kavounas Dec 2010 Kavounas 2014 2015 2020 2020 Jul 2010 Dec 2010 Dec 2009 2014 Bassin Lins Lins Lins Lins Vallier Bassin Abueg

Dec 2012 Kavounas

GWP STRATEGY SCOREBOARD

KEY Goal is ahead of schedule OR is exceeding expectations Goal is on schedule or is meeting expectations Goal is behind schedule or is below expectations

KRA & GOALS

Due

Q Q Q Q

RATES 1 Water rates at or below 80% of the average rates in the area 2 Reduce electrical rates to 25% below SCE 3 Increase annual electrical wholesale revenue to $10M WORKFORCE 1 Continually improve job satisfaction of our employees 2RATES Increase annual workforce availability to 87% Assure that water rates are less than 80% of the highest water rates among the 1 Kavounas surrounding municipal utilities 3 2Have <5% vacancy Reduce electrical rates to 25% below SCErate 2014 Steiger 3 Increase annual electrical wholesale revenue to $10M 2014 Lins WORKFORCE 4 1Achieve annual utility average OSHA incident rate of 2.0 Continually improve job satisfaction of our employees Nov 2009 Steiger Increase annual workforce availability to 87% 2014 Bassin 52 Have zero preventable vehicle accidentsJun each year 3 Have <5% vacancy rate 2012 Bassin 4 Achieve annual utility average OSHA incident rate of 2.0 2014 Bassin SYSTEMS 5 Have zero preventable vehicle accidents each year Jun 2010 Bassin SYSTEMS Achieve 100% AMI meter saturation Dec 2013 Vallier 11 Achieve 100% AMI meter saturation 2 Operate GWP within a city-wide GIS Dec 2013 Bassin 3 Implement new Dept of Finance processes for GWP transactions 2CITY Operate GWP within a city-wide GIS Dec 2010 Steiger OF GLENDALE 1 Improve communications with customers, City Council, and City Departments Nov 2009 Steiger 3 2Implement new Dept GWP transactions Stabilize amount of transfer at 2006 level of Finance processes 2014forSteiger 3 Create a culture of collaboration with GWPs primary stakeholders Dec 2012 Steiger LEGISLATION & REGULATION CITY OF GLENDALE 1 Continue compliance with state and federal regulatory requirements Feb 2009 Lins Establish and continue on-going relationships with state and federal legislators and 1 2Improve communications with customers, Council, and City Departments JanCity 2010 Lins regulators 3 Provide quarterly report on major activities and successes Jan 2010 Lins 2 Stabilize amount of transfer at 2006 level 3 Create a culture of collaboration with GWPs primary stakeholders LEGISLATION & REGULATION 1 Continue compliance with state and federal regulatory requirements Establish and continue on-going relationships with state and federal legislators and 2 regulators 3 Provide quarterly report on major activities and successes

2014 2014 Nov 2009 2014 Jun 2012 2014 Jun 2010 Dec 2013 Dec 2013 Dec 2010 Nov 2009 2014 Dec 2012 Feb 2009 Jan 2010 Jan 2010

Kavounas Steiger Lins Steiger Bassin Bassin Bassin Bassin Vallier Bassin Steiger Steiger Steiger Steiger Lins Lins Lins

Your trusted community utility

STRATEGIC PLANNING PROCESS 2009 - 2014