Acer Bio-Protection Fingerprint Solution

Known Issues List of

“Acer Bio-Protection Fingerprint

Solution”

MC3000A ver. 3.0.1.1

MC3000U ver. 3.0.1.0

Document Version 1.5 (2007/6/22)

I. Overview
This Known Issues list includes all unsolved bugs or product
issues. The issues are categorized by function in this document to
be easily recognized. If the listed issue only happens with certain
fingerprint sensor or device, ABIG’s corresponding product ID will be
marked in the description. Otherwise, the issue is general for all
products as listed in the Supported Products section.

If there are any other bugs or suggestions, please contact the

ABIG sales group.

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II. Supported Products

Product Name Product ID Sensor Controller SDK Ver. Comment

Acer BioProtect S-081 AuthenTec - ATMinInst 7.8.1.7 -

Fingerprint (MC3000A) AES1610
Solution

S-087 Upek TCS4 SPBA5.6Build349

(MC300U) 6

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III. Known Issues

[Installation/Uninstallation]

1. User fingerprint authentication is not required when uninstalling the

product. [Spec issue]

2. Standard user can uninstall Bio Protection.

[System Wizard]

1. [MC3000U] When choosing a finger to enroll, the message “Unable to

detect fingerprint sensor” may appear.

[System Settings]

1. Adding an item to Quick Launch Area via context menu will not
automatically call up System Settings.

2. [MC3000U] Fingerprint enrollment process will fail automatically after

idling for 3 minutes during an enrollment process.

[Computer Protection]

1. [MC3000U] After resuming from S4, fingerprint device sometimes

cannot be detected. However fingerprint functionality will work
normally after you have logged in.

[Password Bank]

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1. IE: Auto-Fill may cause instability.

2. MSN Messenger: Remember my ID and Password + Auto sign-in may

cause instability.

3. MSN Messenger: Password including the “@” character will cause auto-
fill problems.

4. IE warning message dialog settings may cause Authentication dialog to

be unstable; Using the default settings for IE will fix this problem.

5. Multi-form in webpage will case password bank hook difficult. Ex.

member.digitimes.com.tw.

[Finger Launch]

1. Microsoft Office 2007 shortcuts cannot be set as Finger Launch

shortcut.

2. IE could not be added to quick-launch area under limited user authority.

[Pre-Boot Authentication]

1. Recovering an image from eRecovery or other image tools like Ghost

will not disable PBA or remove PBA fingerprints. [Limitation issue]

2. Disabling/clearing PBA will not clear the BIOS Supervisor/User

password. [Spec issue]

3. PBA automatic Windows logon will not work when the computer is

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resuming from hibernation (S4). [limitation issue]

[Trusted Platform Module]

1. TPM cannot be loaded for Credential Provider

2. TPM password confirms does not appear when accessing System

Settings from Reminder page.

[Navigation]

1. Horizontal scrolling compatibility:

MC3000A MC3000U

Internet Explorer OK OK

Note Pad OK OK

Microsoft Word OK OK

Microsoft Excel OK OK

Microsoft PowerPoint OK OK

[eSomething Integration]

1. Fingerprint authentication for other eApp (eLock, eRecovery)

cannot be used while eDataSecurity is configuring (allocating or
resizing PSD).

2. eLock, eRecovery: when the FPVerify dialog is opened and left

idle for 3 mins, continuous exception for VKSVC.exe will occur.

3. When eLock or eDataSecurity is requesting fingerprint

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authentication, the Authentication Dialog will not be able to

connect with the sensor.

[Others]

1. Start Menu shortcuts are not ordered correctly, and may be

different between different languages.

2. Only the shortcut that is clicked will be added to Quick Launch

Area if multiple shortcuts were selected.

3. [MC3000] After installation, a file “ScoreLog.txt” may appear in

the installation directory. This will cause installation folder not
being able to be removed after uninstallation.

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